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Mind the Speed is a premier fibre provider operating in the FTTH market.

Stickied Incidents

9th November 2024

Google peering degraded

Google peering degraded Identified : We are currently experiencing an outage on our bilateral peering with Google. This issue has been escalated to Google for immediate investigation. As a result of this outage, we're observing a significant increase in traffic on our international paths. This is due to a large portion of Google content being served from international servers. You may experience slower-than-usual speeds when accessing Google-hosted content. We apologize for any inconvenience this may cause. Our engineering team is actively working with Google to resolve the issue as quickly as possible. Started November 09, 2024 4:47 PM GMT+2 Affected IP Transit General Status IP Transit

  • After Google resolved their issue, the traffic increase has persisted. To address this, we added extra temporary capacity at 21:20 last night. Network Platforms is currently negotiating additional permanent capacity on our best-performing paths to ensure sustained performance.

    Although the temporary capacity isn’t on the optimal path and required traffic balancing on our international links, it has successfully reduced pressure on these links. As a result, services have continued to perform at optimal levels during the peak period from 18:30 to 22:00.

    This adjustment should mitigate any complaints you might have received from customers over the past few nights. In summary, the increased peak-time traffic issue has been resolved for now.

    Please let us know if you encounter any further concernsAfter Google resolved their issue, the traffic increase has persisted. To address this, we added extra temporary capacity at 21:20 last night. Network Platforms is currently negotiating additional permanent capacity on our best-performing paths to ensure sustained performance.

    Although the temporary capacity isn’t on the optimal path and required traffic balancing on our international links, it has successfully reduced pressure on these links. As a result, services have continued to perform at optimal levels during the peak period from 18:30 to 22:00.

    This adjustment should mitigate any complaints you might have received from customers over the past few nights. In summary, the increased peak-time traffic issue has been resolved for now.

    Please let us know if you encounter any further concerns

  • Resolved Google PNI's and peering were fixed by Google earlier this week, as well as their caching issue. Traffic to Google has returned to normal.

  • The situation has improved a bit. We're seeing some traffic locally, and the cache servers are now fully operational. However, we’re still observing some traffic coming through London.

    • Maintenance
    MetroFibre Notice - Scheduled Network Maintenance - 11th November 2024

    Dear Valued Customer,

    We want to let you know about some scheduled network maintenance on Monday 11th November 2024 from 10:00 to 12:00 GMT +2. While the work is being done, you may see a temporary interruption in service.

    Here is the scope of work and Service affected:

    Work to be Completed:

    MetroFibre technicians are rehabilitating fibre in the area below to relieve congestion and aid network stability and security.

    Roll Back Plan:

    All circuits not restored shall be tested from the affected units.

    Services Affected:

    Client services in Bellair, Durban South.

    We apologize for any inconvenience this may cause and want to reassure you that this maintenance is being done to ensure the quality and reliability of your service.

    Vumatel Change #CHG-000003581 | Wynberg, Plumstead North ; No Connectivity ; Service Migration

    Change Reference CHG-000003581 Change Grade Critical Change Urgency Standard Scheduled Start Date and Time 2024/11/11, 21:00 Scheduled End Date and Time 2024/11/12, 04:00 Area/s Affected Wynberg, Plumstead North Network Type Affected Vuma Core Change Description Teraco Rondebosch CT1 and Eden Park

    Change Summary Move downlinks from rondebosch-xs1 to the new cpt-area39-ar1, Move downlinks on rondebosch-ar1 to cpt-area39-ar1

    Reason for change To remove ter-rondebosch3-ar1 from the network

    The following sites will be affected: plumstead-south tamboerskloof Change Impact No Connectivity

    Vumatel Change #CHG-000003950 | Alexandra Ward 75 ; No Connectivity ; OLT Port Optimisation

    Change Reference CHG-000003950 Change Grade Major Change Urgency Standard Scheduled Start Date and Time 2024/11/12, 08:30 Scheduled End Date and Time 2024/11/14, 17:00 Area/s Affected Alexandra Ward 75 Network Type Affected Vuma Reach; Vuma Key Change Description Client migrates from existing OLT to the new OLT. Doing away with the 2-way splitter at the pop panel to lower the losses to be able to create capacity for client on poles. Change Impact No Connectivity

    MetroFibre Notice - Scheduled Network Maintenance - 14th November 2024

    Dear Valued Customer,

    We want to let you know about some scheduled network maintenance from Wednesday 13th November 2024 at 22:00 to Thursday 14th November 2024 at 12:00 GMT +2. While the work is being done, you may see a temporary interruption in service.

    Here is the scope of work and Service affected:

    Work to be Completed:

    MetroFibre technicians are rehabilitating fibre in the area below to relieve congestion and aid network stability and security.

    Roll Back Plan:

    All circuits not restored shall be tested from the affected units.

    Services Affected:

    Client services in Shakaskraal, Durban North.

    We apologize for any inconvenience this may cause and want to reassure you that this maintenance is being done to ensure the quality and reliability of your service.

    Vumatel Change #CHG-000004195 | Madadeni Zone 1 ; No Connectivity ; Fibre Cut-Over

    Change Reference CHG-000004195 Change Grade Critical Change Urgency Emergency Scheduled Start Date and Time 2024/11/16, 09:00 Scheduled End Date and Time 2024/11/16, 16:00 Area/s Affected Madadeni Zone 1 Network Type Affected Vuma Core; Vuma Reach Change Description Please take note of a Liquid Planned Change scheduled at Dundee and Newcastle( NLD7) on the 16th November 2024 from 07:00 to 14:00(GMT: +02:00). We need to repair damaged route. New fibre installed in Newcastle. Cut over from old to new fibre. IMPACT: Services will be down for maximum duration of 5Hrs . Affected Services: 027NEWC292000477507 027NEWC292000648090 027NEWC292013923639 Reason for Change: To repair damaged route. New fibre installed in Newcastle. Cut over from old to new fibre. Change Impact No Connectivity

    Vumatel Change CHG-000004160 | Castleview ; No Connectivity | Infrastructure Remediation

    Rehabilitation of fibres at hand hole GH000797, route G02P01 Cables 3-4 and G50P53 Cables 2-5 to relieve congestion.

    The Upstream teams need to cut the Upstream route cables G02P01 Cables 3-4 and G50P53 Cables 2-5 at hand hole GH000797 into a bigger joint to improve network stability and efficiency when building new circuits in the future. The current joint is very congested and any work inside the hand hole may affect the circuits mentioned below negatively.Due to the condition of the joint and amount of fibres affected, with the scope of work that needs to be implemented the team requires an extended time to complete the change.

    Vumatel Change #CHG-000004130 | Hillbrow VHR ; No Connectivity ; Firmware Upgrade

    Change Reference CHG-000004130 Change Grade Major Change Urgency Standard Scheduled Start Date and Time 2024/11/19, 04:00 Scheduled End Date and Time 2024/11/19, 06:00 Area/s Affected Hillbrow VHR Network Type Affected Vuma Core Change Description Site/Clients Impacted: JHB CBD2 - 10.254.1.98 Johannesburg CDB - 10.254.1.83 Kempton Park - 10.254.1.76 Krugersdorp - 10.254.1.82 Kyalami - 10.254.1.61; Details: This will be an OLT software upgrade of the above mentioned sites. OLT's will reboot during the change. Change Impact No Connectivity

    Vumatel Change #CHG-000004135 | Leopards Rest, Leisure Gardens ; No Connectivity ; Firmware Upgrade

    Change Reference CHG-000004135 Change Grade Major Change Urgency Standard Scheduled Start Date and Time 2024/11/19, 04:00 Scheduled End Date and Time 2024/11/19, 06:00 Area/s Affected Leopards Rest, Leisure Gardens Network Type Affected Vuma Core Change Description Site/Clients Impacted Alberton - 10.254.1.72 Alrode - 10.254.1.78 Details: This will be an OLT software upgrade of the above mentioned sites. OLT's will reboot during the change. Change Impact No Connectivity

    Vumatel Change CHG-000004145 | Arauna, Bracken Heights & Eden Park | New Equipment Installation

    Upgrade of Eden Park POP to 3-Phase Power to mitigate risk of overheating and power consumption issues and improve network stability

    Vumatel Change #CHG-000004019 | Hatton-Farningham (Pinetown) ; Intermittent connectivity ; Equipment Replacement

    Change Reference CHG-000004019 Change Grade Major Change Urgency Standard Scheduled Start Date and Time 2024/11/20, 22:00 Scheduled End Date and Time 2024/11/21, 06:00 Area/s Affected Hatton-Farningham (Pinetown) Network Type Affected Vuma Core Change Description Swop out old 10G DAC for 10G multimode for better network performance. Slight downtime on affected switches. The team will be swopping out the old 10G copper DA cables for 10G multimode, one link at a time in the pop and VX will do pre-checks before and after swop out. Change Impact Intermittent connectivity

    Vumatel Change #CHG-000004021 | Moseley (Pinetown) ; Intermittent connectivity ; Equipment Replacement

    Change Reference CHG-000004021 Change Grade Major Change Urgency Standard Scheduled Start Date and Time 2024/11/21, 22:00 Scheduled End Date and Time 2024/11/22, 06:00 Area/s Affected Moseley (Pinetown) Network Type Affected Vuma Core Change Description Swop out old 10G DAC for 10G multimode for better network performance. Slight downtime on affected switches. The team will be swopping out the old 10G copper DA cables for 10G multimode, one link at a time in the pop and VX will do pre-checks before and after swop out. Change Impact Intermittent connectivity

    MetroFibre Notice - Scheduled Network Maintenance - 03rd December 2024

    Dear Valued Customer,

    We want to let you know about some scheduled network maintenance from Monday, 02nd December 2024 at 23:00 to Tuesday, 03rd December 2024 at 04:00 GMT +2. While the work is being done, you may see a temporary interruption in service of no more than 30 minutes.

    Here is the scope of work and Service affected:

    Work to be Completed:

    MetroFibre engineers will upgrade all Nokia OLT firmware to the 6.8.01 version to improve network stability and efficiency.

    Roll Back Plan:

    Revert to the previous firmware version.

    Services Affected:

    Client services in Pretoria North, Gezina, and Wonderboom South.

    We apologize for any inconvenience this may cause and want to reassure you that this maintenance is being done to ensure the quality and reliability of your service.

    Vumatel Change #CHG-000004019 | Hatton-Farningham (Pinetown) ; Intermittent connectivity ; Equipment Replacement

    Change Reference CHG-000004019 Change Grade Major Change Urgency Standard Scheduled Start Date and Time 2024/12/04, 22:00 Scheduled End Date and Time 2024/12/05, 06:00 Area/s Affected Hatton-Farningham (Pinetown) Network Type Affected Vuma Core Change Description Swop out old 10G DAC for 10G multimode for better network performance. Slight downtime on affected switches. The team will be swopping out the old 10G copper DA cables for 10G multimode, one link at a time in the pop and VX will do pre-checks before and after swop out. Change Impact Intermittent connectivity

    Vumatel Change #CHG-000004021 | Moseley (Pinetown) ; Intermittent connectivity ; Equipment Replacement

    Change Reference CHG-000004021 Change Grade Major Change Urgency Standard Scheduled Start Date and Time 2024/12/05, 22:00 Scheduled End Date and Time 2024/12/06, 06:00 Area/s Affected Moseley (Pinetown) Network Type Affected Vuma Core Change Description Swop out old 10G DAC for 10G multimode for better network performance. Slight downtime on affected switches. The team will be swopping out the old 10G copper DA cables for 10G multimode, one link at a time in the pop and VX will do pre-checks before and after swop out. Change Impact Intermittent connectivity

    Past Incidents

    21st November 2024

    No incidents reported

    20th November 2024

    No incidents reported

    19th November 2024

    Vumatel Incident INC-000004435 Johannesburg CBD ; No connectivity ; Fibre Break ; Vendor Fibre

    Incident Reference INC-000004435 Incident Type Network Incident Description Vendor link down CFA11-0000608 Incident Grade Major Area/s Affected Hillbrow VHR Network Type Affected Vuma Core Incident Impact No connectivity Current Incident Status Engineers are investigating

    18th November 2024

    No incidents reported

    17th November 2024

    No incidents reported

    16th November 2024

    Vumatel Incident INC-000004346 Pioneer Park ; No connectivity ; Fibre Break ; Vendor Fibre

    Incident Reference INC-000004346 Incident Type Network Incident Description Newcastle Ferrum Madadeni OLT's testinng down Incident Grade Critical Area/s Affected Pioneer Park Network Type Affected Vuma Core; Vuma Reach Incident Impact No connectivity Current Incident Status Vendor engineers have been notified of the outage

    15th November 2024

    No incidents reported

    13th November 2024

    Network Platforms Incident - Investigating - High Latency to Asia and Australia

    Good day, We're experiencing high latency to some destinations in Asia and Australia. This issue has been escalated to the cable provider for further investigation.

    Kind regards, Network Platforms