Zoom Fibre Standerton Network Outage Thursday 9th September 2021 11:40:24


Good Morning

There has been a network drop in the standerton area, we are currently investigating the cause, at this point we have no MTTR but as soon as I receive any updates I will let you know.

Kind Regards

Good afternoon

we have received word that the backhaul in Standerton is back up and running. The technicians replaced cable on the route and had to resplice multiple areas.

Kind Regards

Good Afternoon

The backhaul technicians have stated that the 3rd party has installed the new fibre cable and that splicing will commence soon. Currently there is no change to the ETR of 17:30 from them but I will let you know should the line come up sooner.

Kind regards

Good Day

Our Backhaul Partner has repaired 1 of the fibre breaks that needed to be done, this did not restore connectivity on our network and a 2nd fibre that is damaged is now being attended to.

Technicians should be on the 2nd site for the repairs, we will communicate more information once we are updated

The backhaul partner has located the issue and has dispatched repair teams to the issue, we awaiting on an ETA for those teams and an MTTR for the whole break.

Kind Regards ZoomFibre

Good Afternoon

I have received a new update from the Backhaul partner, their technician has hit some traffic and they have given a new ETA of 15:30, we do apologize for the inconvenience and the delay but I will keep you up to date with as much information as possible.

Kind Regards

Good Afternoon

Latest update, The backhaul partner has stated that they have dispatched technicians and they have given an ETA of 2pm for the techs to get to site.

Kind Regards