Mind the Speed is a premier fibre provider operating in the FTTH market.
Dear Valued Customer,
We wanted to give you a quick update on the scheduled network maintenance in Bryan Brook, Sunninghill.
Our team is working hard to complete the work as quickly as possible, so thank you for being patient and understanding with us.
Fibre maintenance has been extended till Friday, 23rd August 2024 between 08:00 and 17:00 daily.
Please keep in mind that this may change depending on our progress. We'll keep you posted if anything changes.
We want to let you know about some scheduled network maintenance from Monday, 12th August 2024 till Friday, 23rd August 2024 between 07:00 and 17:00 GMT +2 daily. While the work is being done, you may experience a temporary interruption in service.
Here is the scope of work and service affected:
Work to be completed: The infrastructure of this complex is in a very poor state, making maintenance difficult and risky to do, Technicians will be on site to inspect and repair any issues found.
Roll back plan: Any services not restored, will be tested from the client.
Services affected:
Woodland View Estate, Sunninghill.
We apologize for any inconvenience this may cause and want to reassure you that this maintenance is being done to ensure the quality and reliability of your service.
Thank you for your patience and understanding during this time.
Change Reference CHG-000002551 Change Grade Major Change Urgency Standard Scheduled Start Date and Time 2024/08/12, 08:00 Scheduled End Date and Time 2024/08/16, 14:00 Area/s Affected Weltevreden Park Riverwel Network Type Affected Vuma Core Change Description We will be replacing the 24port switches at Welridge POP with new 48port switches, one switch will be done at a time Change Impact Intermittent connectivity
Change Reference CHG-000002549 Change Grade Major Change Urgency Standard Scheduled Start Date and Time 2024/08/13, 09:00 Scheduled End Date and Time 2024/08/30, 14:00 Area/s Affected Mulbarton Network Type Affected Vuma Core Change Description We will be replacing 24 port switches with 48 port switches Change Impact No Connectivity
Dear Valued Customer,
We want to let you know about some scheduled network maintenance on Wednesday, 14th August 2024 between 09:00 and 14:00 GMT +2. While the work is being done, you may experience a temporary interruption in service.
Here is the scope of work and service affected:
Work to be completed: MetroFibre technicians will be splicing in a permanent repair from the temporary fix.
Roll back plan: Any services not restored, will be tested from the affected site.
Services affected:
Mountain Rise, Pietermaritzburg
We want to let you know about some scheduled network maintenance from Wednesday, 14h August 2024 at 22:00 till Thursday, 15th August 2024 at 06:00 GMT +2. While the work is being done, you may experience a temporary interruption in service.
Here is the scope of work and service affected:
Work to be completed: MetroFibre technicians to cut over from twisted 288F cable feeding Douglasdale to stabilize client services.
Roll back plan: All services not restored will be tested from the affected site.
Services affected:
Kingfisher Creek
Yo Residence
Bramble Bush
Douglasdale Village Shopping Centre
Brendavere Estate
Riven Dale
Waterberry
Douglasdale Shopping Centre
Soho Junction
Arlington Place
Fourways View
Core Frws Pop
Tezula Lifestyle Estate
Villa Quattro Phase2
Pine Avon
Rockview Close Rivendale
Oakdale
Brookfield Close
Lone Rock
Silver Oaks, Brookfield Close,
Broadwoods Estate
Soho Junction
Hawthorn Village
Villaggio Due/Via Pollino
Twenty-Two On Campbell
Timon Place
Talavera
Pinewood Pvt Estate
Fourways Country Gardens
Villa Atello
Franca Villa
Weaver Creek
River View
Madikwe
Villa Nova
Lume Gardens
Birchwood Village
Venice Estate
Monte Vista
Birchwood Village
Cedar Crest
Atholvale
Monte Pulciano
Villa Elnez
Beau Rivage
Chateau Provence
Villa Quattro
San Antonio
Villa Dante
Avignon
Smart Technology
Hibiscus Lane
Monte Pulciano
Villa Elnez
Nu Angle Medical
Broadacres Country Estate
Craigavon Gardens
Villa Atello
Franca Villa
Bramble Bush
Stone Crest
Rich Meadows
Talavera
Pinewood Pvt Estate
Fourways Country Gardens
Tuscanay Grove
Manyalethi
Thulabos
Gateside Manor
Broadland Estate
Broadwoods Estate
San Henrique
Canal View
Rich Meadows
The Homestead
Lady Hamiton
Kengies Gate
Arlington Country Estate
Aranmore
Fernbrook Estate 1
Fernbrook Estate 2
Fernbrook Estate 3
Fernbrook Estate 4
Broadacres Country Estate
Craigavon Gardens
The Plantation Club
Dakarai
The Plantation Club
Silverwood Estate
We apologize for any inconvenience this may cause and want to reassure you that this maintenance is being done to ensure the quality and reliability of your service.
Thank you for your patience and understanding during this time.
Dear Valued Customer,
We want to let you know about some scheduled network maintenance from Wednesday, 14th August 2024 at 23:00 till Thursday, 15th August 2024 at 05:00 GMT +2. While the work is being done, you may experience a temporary interruption in service.
Here is the scope of work and service affected:
Work to be completed: MetroFibre engineers will migrate services from VPLS to EVPN.
Roll back plan: Regressing back to existing topology.
Services affected:
All FTTH services in Die Hoewes, Centurion, Zwartkop and Doringkloof.
Change Reference CHG-000002575 Change Grade Major Change Urgency Standard Scheduled Start Date and Time 2024/08/15, 23:00 Scheduled End Date and Time 2024/08/15, 23:45 Area/s Affected Dalview Network Type Affected Vuma Core Change Description Diverse link SFPs will be swopped from multidirectional to transceiver type SFPs. traffic will prefer primary link during change. Change Impact Intermittent connectivity
Change Reference CHG-000002631 Change Grade Major Change Urgency Standard Scheduled Start Date and Time 2024/08/19, 08:00 Scheduled End Date and Time 2024/08/23, 14:00 Area/s Affected Risidale Network Type Affected Vuma Core Change Description Audit change to cover the Clean up and Switch upgrade for Montroux POP Change Impact Intermittent connectivity
Change Reference CHG-000002669 Change Grade Major Change Urgency Standard Scheduled Start Date and Time 2024/08/19, 23:00 Scheduled End Date and Time 2024/08/20, 03:00 Area/s Affected Edendale Zone 1 Network Type Affected Vuma Core; Vuma Reach Change Description Cutover Pietermaritzburg and Edendale from Ciena to Huawei PTN and upgrading from 20G to 100G Change Impact No Connectivity
Change Reference CHG-000002621 Change Grade Major Change Urgency Standard Scheduled Start Date and Time 2024/08/20, 23:00 Scheduled End Date and Time 2024/08/23, 05:00 Area/s Affected Honeydew Manor Network Type Affected Vuma Core Change Description We will be cleaning all the ports in the Honeydew POP to bring the light levels down. Change Impact Intermittent connectivity
Change Reference CHG-000002594 Change Grade Major Change Urgency Standard Scheduled Start Date and Time 2024/08/20, 23:00 Scheduled End Date and Time 2024/08/21, 04:00 Area/s Affected Norkem Park Addition Network Type Affected Vuma Core; Vuma Reach Change Description We will be upgrading all circuit breakers in our DB's to Gewiss smart breakers for better power management. Change Impact No Connectivity
We will be working on our core routers, While we perform maintenance checks and changes there will be intermittent connectivity
Start:: 21/08/2024 : 08:00 End :22/08/2024 : 18:00
Change Reference CHG-000002635 Change Grade Major Change Urgency Standard Scheduled Start Date and Time 2024/08/21, 23:45 Scheduled End Date and Time 2024/08/22, 04:00 Area/s Affected Sharonlea Network Type Affected Vuma Core Change Description BMCT facilities and ACDC will be installing the Smart Earth Leakage for Breaker testing at Olivedale POP.
Dear Valued Customer,
We want to let you know about some emergency network maintenance from Thursday, 22nd August 2024 at 18:00 till Friday, 23rd August 2024 at 02:00 GMT +2. While the work is being done, no impact is expected, however, you may experience a temporary increase in latency.
Here is the scope of work and service affected:
Work to be completed: MetroFibre Vendors will cutover fibres to relieve congestion to improve network stability and efficiency.
Roll back plan: Should the maintenance fail, the splicing team will splice the fibres back to their original state.
Services affected:
All FTTH services in Pietermaritzburg may see an increase in latency during this period.
Change Reference CHG-000002735 Change Grade Major Change Urgency Expedited Scheduled Start Date and Time 2024/08/22, 20:00 Scheduled End Date and Time 2024/08/23, 08:00 Area/s Affected Egerton, Glencoe Network Type Affected Vuma Core; Vuma Reach Change Description Please take note of a Liquid Emergency Change scheduled Between Pietermaritzburg and New Germany (Cato Ridge) on the 21st August 2024 from 18:00 to 22nd August 2024 at 06:00 (GMT:+02:00). We urgently need to cut over cables between Pietermaritzburg and New Germany (Cato Ridge).Contractors are busy with road widening Package L. Route need to be relocated cables are in danger of being damaged. IMPACT: Services will be down for a maximum duration of 4Hrs during the change. Affected Services: 027LADY292014026590 Reason for Change: To cut over cables between Pietermaritzburg and New Germany (Cato Ridge). Change Impact No Connectivity
Change Reference CHG-000002735 Change Grade Major Change Urgency Expedited Scheduled Start Date and Time 2024/08/22, 20:00 Scheduled End Date and Time 2024/08/23, 08:00 Area/s Affected Egerton, Glencoe Network Type Affected Vuma Core; Vuma Reach Change Description Please take note of a Liquid Emergency Change scheduled Between Pietermaritzburg and New Germany (Cato Ridge) on the 21st August 2024 from 18:00 to 22nd August 2024 at 06:00 (GMT:+02:00). We urgently need to cut over cables between Pietermaritzburg and New Germany (Cato Ridge). Contractors are busy with road widening Package L. Route need to be relocated, cables are in danger of being damaged. IMPACT: Services will be down for a maximum duration of 4Hrs during the change. Affected Services: 027LADY292014026590 Reason for Change: To cut over cables between Pietermaritzburg and New Germany (Cato Ridge). Change Impact No Connectivity
Planned Maintenance has been rescheduled from 25th August on the Seacom NLD path JB1-DB1. This serves to inform you that our service provider has scheduled a service affecting planned maintenance in their network. Activity window : Start Date & Time: 08H00 25th August 2024 End Date & Time: 18H00 25th August 2024 Expected Downtime: 10 Hours. Seacom have advised us of maintenance on this route on the 25th August 2024.
Change Reference CHG-000002710 Change Grade Major Change Urgency Standard Scheduled Start Date and Time 2024/08/26, 08:00 Scheduled End Date and Time 2024/08/30, 14:00 Area/s Affected Hurlingham, Bryanston South Network Type Affected Vuma Core Change Description We will be swapping the 24 port switches with new 48 port switches at bryanston pop1
one switch at a time
intermittent connection while clients are being patched over Change Impact Intermittent connectivity
Change Reference CHG-000002773 Change Grade Major Change Urgency Standard Scheduled Start Date and Time 2024/08/26, 08:00 Scheduled End Date and Time 2024/08/30, 14:00 Area/s Affected Risidale Network Type Affected Vuma Core Change Description Audit change to cover the Clean up and Switch upgrade for Montroux POP Change Impact Intermittent connectivity
Please be advised of the following scheduled change.
Change Reference CHG-000002710 Change Grade Major Change Urgency Standard Scheduled Start Date and Time 2024/08/26, 08:00 Scheduled End Date and Time 2024/08/30, 14:00 Area/s Affected Bryanston South Network Type Affected Vuma Core Change Description We will be swapping the 24 port switches with new 48 port switches at bryanston pop1
one switch at a time
intermittent connection while clients are being patched over Change Impact Intermittent connectivity
Event Type Network Summary Service Migration Description The issue we are resolving is: (service migration) Resources confirmed: (PPI/Reflex) Work to be done: (Moving clients from Zhone to Huawie) The following components will be worked on: (Splitter Panel/OLTs) The following services will be impacted: (LC4P1/Atholbank/Headingley/St Tropez MDUs) Urgency Standard Status In Progress Sub Status Pending Update Start Date Time Mon, Aug 26, 2024, 08:00 End Date Time Wed, Aug 28, 2024, 18:00
Dear Valued Customer,
We want to let you know about some scheduled network maintenance from Tuesday, 27th August 2024 till Thursday, 29th August 2024 between 07:00 and 17:00 GMT +2 daily. While the work is being done, you may experience a temporary interruption in service.
Here is the scope of work and service affected:
Work to be completed: MetroFibre technicians will cutover fibres to improve network stability and efficiency as the incoming main joint is causing optical losses.
Roll back plan: All circuits not restored shall be tested from the affected sites.
Services affected:
All FTTH services in The Poplar, Broadacres.
Dear Valued Customer,
We want to let you know about some scheduled network maintenance from Wednesday, 28th August 2024 till Friday, 06th September 2024 between 08:00 and 17:00 GMT +2 daily. While the work is being done, you may experience temporary interruption in service.
Here is the scope of work and Service affected:
Work to be Completed:
QIP: Install a new cable in a section of the complex to provide extra fibre capacity.
Areas Affected:
Bryan Brook, Sunninghill
We apologize for any inconvenience this may cause and want to reassure you that this maintenance is being done to ensure the quality and reliability of your service.
Change Reference CHG-000002807 Change Grade Major Change Urgency Standard Scheduled Start Date and Time 2024/08/28, 23:00 Scheduled End Date and Time 2024/08/29, 04:00 Area/s Affected Impala Park (SC) Network Type Affected Vuma Core Change Description Migrate Louis Trichard, Tzaneen and Mokopane to Huawei PTN and upgrade the ring to 100Gbps Change Impact No Connectivity
Change Reference CHG-000002635 Change Grade Critical Change Urgency Standard Scheduled Start Date and Time 2024/08/29, 00:45 Scheduled End Date and Time 2024/08/29, 04:00 Area/s Affected Sharonlea, Bromhof Network Type Affected Vuma Core Change Description BMCT facilities and ACDC will be installing the Smart Earth Leakage for Breaker testing at Olivedale POP.
Change Reference CHG-000002635 Change Grade Critical Change Urgency Standard Scheduled Start Date and Time 2024/08/29, 00:45 Scheduled End Date and Time 2024/08/29, 04:00 Area/s Affected Sharonlea, Bromhof Network Type Affected Vuma Core Change Description BMCT facilities and ACDC will be installing the Smart Earth Leakage for Breaker testing at Olivedale POP.
Week1 Audit an looming teams will Audit the pop to remove long leads and capture data Week 2 Re patching and looming pop and complete fallout team will remove long leads and replace them with shorter once Urgency Standard Status In Progress Sub Status On Track Start Date Time Mon, Sep 2, 2024, 08:00 End Date Time Fri, Sep 13, 2024, 14:00
Change Reference CHG-000002794 Change Grade Critical Change Urgency Standard Scheduled Start Date and Time 2024/09/05, 22:00 Scheduled End Date and Time 2024/09/05, 23:45 Area/s Affected Ben Kamma Network Type Affected Vuma Core; Vuma Reach Change Description Replace SFPs and patch leads for the backhaul links to reduce errors being observed on core equipment. Change Impact Intermittent connectivity
Change Reference CHG-000003030 Change Grade Major Change Urgency Emergency Scheduled Start Date and Time 2024/09/09, 16:00 Scheduled End Date and Time 2024/09/09, 18:00 Area/s Affected Beau Mont Village Network Type Affected Vuma Core; Vuma Reach Change Description DFA21-0010375 [High losses/circuit testing] Change Impact No Connectivity
Please take note of a Liquid Emergency Change scheduled at NLD 1 (Pietermaritzburg and New Germany) on the 09th September 2024 from 18H00 to 10th September 2024 at 06H00. Liquid need to cut over cables between Pietermaritzburg and New Germany on NLD 1 section 6. Cables were damaged by TLB at road construction. Cables were relocated, and new cable was floated. Construction of the road is continuing, and we are currently at risk of getting damaged by road construction or fire as cable is lying above ground.
IMPACT: Services will be down for a maximum duration of 2Hrs during the change.
Affected Services: NLD JB1-DB1
Reason for Change:
To cut over cables between Pietermaritzburg and New Germany on NLD 1 section 6. Cables were damaged by TLB at road construction. Cables were relocated, and new cable was floated. Construction of the road is continuing, and we are currently at risk of getting damaged by road construction or fire as cable is lying above ground.
Scheduled for September 09, 2024 at 6:00 PM GMT+2 – September 10, 2024 at 6:00 AM GMT+2 Duration 12 hours Affects National Long Distance DB1- JB1 - Liquid
Change Reference CHG-000002956 Change Grade Critical Change Urgency Standard Scheduled Start Date and Time 2024/09/11, 22:00 Scheduled End Date and Time 2024/09/12, 01:00 Area/s Affected Eversdal Network Type Affected Vuma Core Change Description Rerouting of Backhaul links in the Aggregation node (Eden Park), to prevent any damage during switch Migrations.
Please note the sites that dont have redundancy will be impacted (Boston and Northpine) The rest of the sites will be reduced redundancy Change Impact No Connectivity
Change Reference CHG-000002919 Change Grade Major Change Urgency Standard Scheduled Start Date and Time 2024/09/16, 08:00 Scheduled End Date and Time 2024/09/20, 13:00 Area/s Affected Arauna, Bracken Heights & Eden Park Network Type Affected Vuma Core Change Description Eden Park 24 Port Access Switch Replacement with 48 Port Access switches
Test Migration of 1 switch to be done before full migration we are also mitigating the risk by only migrating 1 cabinet affecting 5 AG's Change Impact Intermittent connectivity
Change Reference CHG-000003036 Change Grade Major Change Urgency Standard Scheduled Start Date and Time 2024/09/16, 23:00 Scheduled End Date and Time 2024/09/17, 07:00 Area/s Affected Meyersdal Network Type Affected Vuma Core Change Description Sites / Circuits Affected by the change: Randhart; Change Details: We will be migrating the current downstream PoPs that is currently on the randhart-ds stack to the randhart-ds2 stack. The following PoPs will experience some downtime for the duration of the change whilst they are being migrated to the randhart-ds2 Mayberrypark Meyersdal Change Impact No Connectivity
Change Reference CHG-000003036 Change Grade Major Change Urgency Standard Scheduled Start Date and Time 2024/09/16, 23:00 Scheduled End Date and Time 2024/09/17, 07:00 Area/s Affected Meyersdal Network Type Affected Vuma Core Change Description Sites / Circuits Affected by the change: Randhart; Change Details: We will be migrating the current downstream PoPs that is currently on the randhart-ds stack to the randhart-ds2 stack. The following PoPs will experience some downtime for the duration of the change whilst they are being migrated to the randhart-ds2 Mayberrypark Meyersdal Change Impact No Connectivity
Dear Valued Customer,
We want to let you know about some scheduled network maintenance on Friday 20th September 2024 from 09:00 to 14:00 GMT +2. While the work is being done, you may see a temporary interruption in service.
Here is the scope of work and Service affected:
Work to be Completed:
MetroFibre technicians are rehabilitating fibre in the area below to relieve congestion and aid network stability and security.
Roll Back Plan:
All circuits not restored shall be tested from the affected units.
Services Affected:
Client services in Leonard, Pietermaritzburg.
Change Reference CHG-000003134 Change Grade Major Change Urgency Standard Scheduled Start Date and Time 2024/09/23, 08:00 Scheduled End Date and Time 2024/09/27, 14:00 Area/s Affected Robin Hills Network Type Affected Vuma Core Change Description This is a Change to remediate individual fibre lines to address the out-of-range values on VX. Each of the Bellow Objects will be tested and fault points fixed to bring the Values within the -13dBm range.
The Network Upgrade Team will be cutting over to the new DC fibre that was hauled and prepped and removing the old retractornet cable in FL-AG7 End date = Tue, Oct 1, 2024, 17:00
Change Reference CHG-000003250 Change Grade Major Change Urgency Standard Scheduled Start Date and Time 2024/10/03, 22:00 Scheduled End Date and Time 2024/10/04, 05:00 Area/s Affected Oakdale Network Type Affected Vuma Core Change Description Upgrade of Oakdale POP to 3-phase power
The upgrade will be completed by 04:00am and the site will be up. The change will be kept open for the commissioning of the new gennie at 09:00am. Change Impact No Connectivity
Dear Valued Customer,
We want to let you know about some emergency network maintenance on Monday, 07th October 2024 from 08:00 to 17:00 GMT +2. While the work is being done, you may see a temporary interruption in service.
Here is the scope of work and Service affected:
Work to be Completed:
MetroFibre technicians are rehabilitating fibre in the area below to relieve congestion and aid in network stability and efficiency.
Roll Back Plan:
All circuits not restored shall be tested from the affected units.
Services Affected:
Client services in Villa Christelle, Rietvalleirand.
We apologize for any inconvenience this may cause and want to reassure you that this maintenance is being done to ensure the quality and reliability of your service.
Thank you for your patience and understanding during this time.
Change Reference CHG-000003340 Change Grade Major Change Urgency Standard Scheduled Start Date and Time 2024/10/15, 01:00 Scheduled End Date and Time 2024/10/15, 03:00 Area/s Affected Witfield Network Type Affected Vuma Core Change Description Get rid of a bug which causes restarts
We've added a patch to Huawei 5720's to fix a bug which causes them to restart. Some of the switches weren't able to get the patch though, because of the following error "Checking the digital signature of the patch file failed". ? It's solved by restarting the device. After the devices have restarted we'll be able to add the patch to them. Downtime will only be during the actual restarts, up to ~10 minutes.
Impact of Change: Loss of service during restart
Sites / Circuits Affected by the change:
glenvista2-a30 glenvista2-a33 glenvista2-a43 glenvista2-a46 suiderood-a35 suiderood-a46 suiderood-a49 suiderood-a50 suiderood-a52 witfield-a41 Change Impact No Connectivity
Change Reference CHG-000003344 Change Grade Critical Change Urgency Standard Scheduled Start Date and Time 2024/10/17, 01:00 Scheduled End Date and Time 2024/10/17, 03:00 Area/s Affected Table View North Network Type Affected Vuma Core Change Description Get rid of a bug which causes restarts
We've added a patch to Huawei 5720's to fix a bug which causes them to restart. Some of the switches weren't able to get the patch though, because of the following error "Checking the digital signature of the patch file failed". ? It's solved by restarting the device. After the devices have restarted we'll be able to add the patch to them. Downtime will only be during the actual restarts, up to ~10 minutes.
Impact of Change: Loss of service during restart
Sites / Circuits Affected by the change: panorama-a26 panorama-a32 panorama-a45 parow-north-a22 parow-north-a24 uitzicht-a52 uitzicht-a53 vierlanden-a16 montevista-a45 parow-north-a58 parow-north-a59 tableview-north-a21 Change Impact No Connectivity
Change Reference CHG-000003401 Change Grade Critical Change Urgency Standard Scheduled Start Date and Time 2024/10/22, 01:00 Scheduled End Date and Time 2024/10/22, 03:00 Area/s Affected Valmary Park, Sonstraal & Vygeboom Network Type Affected Vuma Core Change Description (Sub-change) Sites / Circuits Affected by the change: kuilsrivier-north-a70 kuilsrivier-south-a135 kuilsrivier-south-a42 la-rochelle-a101 northpine-a8 northpine-a44 oakdale-a19 oakdale-a66 oakdale-a73 parow-north-a62 plumstead-south-a108 proteaheights-west-a87 sonstraal-hoogte-a131 sonstraal-hoogte-a142 sunningdale-a59 summergreens-a79 sunningdale-a59 tableview-south-a29 tableview-south-a61 tygerdal-a75 valmarypark-a82
Change Summary: We have found that some devices were unable to update configuration locally and save changes made to the switch. This was due to a bug, possibly the current malloc free bug that we know about. Change Details: Anticipated Risk during Implementation: We have tested this in our lab in 100+ iterations and where none failed. This is a standard command that the factory use to initialize the NVRAM memory also.
Reason for change: Get rid of a bug so configuration may be updated locally. Change Impact No Connectivity