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Stickied Incidents

26th October 2024

Vumatel Incident #INC-000003919 | Kuils River West | No connectivity | Hardware Failure |Vandalism

Incident Reference INC-000003919 Incident Type Network Incident Description Node down kuilsrivier-west-ds Incident Grade Major Area/s Affected Kuils River West Network Type Affected Vuma Core Incident Impact No connectivity Current Incident Status Technicians on-route to investigate

  • Incident Reference INC-000003919 Incident Type Network Incident Description Node down kuilsrivier-west-ds Incident Grade Major Area/s Affected Kuils River West Network Type Affected Vuma Core Incident Impact No connectivity Current Incident Status Fallout Management: Remaining down services are being attended to.

  • Incident Reference INC-000003919 Incident Type Network Incident Description Node down kuilsrivier-west-ds Incident Grade Major Area/s Affected Kuils River West Network Type Affected Vuma Core Incident Impact No connectivity Current Incident Status Technicians have restored services.

  • Restored testing in progress Associated tickets are being tested to ensure no further work is required Friday, Nov 1, 2024, 10:43

  • Incident Reference INC-000003919 Incident Type Network Incident Description Node down kuilsrivier-west-ds Incident Grade Major Area/s Affected Kuils River West Network Type Affected Vuma Core Incident Impact No connectivity Current Incident Status Repairs in progress continues this morning - technicians are patching the last remaining panels

  • Incident Reference INC-000003919 Incident Type Network Incident Description Node down kuilsrivier-west-ds Incident Grade Major Area/s Affected Kuils River West Network Type Affected Vuma Core Incident Impact No connectivity Current Incident Status All splice work is complete. Relevant panels are mounted, and clients are being patched back.

  • Incident Reference INC-000003919 Incident Type Network Incident Description Node down kuilsrivier-west-ds Incident Grade Major Area/s Affected Kuils River West Network Type Affected Vuma Core Incident Impact No connectivity Current Incident Status 48 splices left in total. Completed panels are being mounted and patched

  • Incident Reference INC-000003919 Incident Type Network Incident Description Node down kuilsrivier-west-ds Incident Grade Major Area/s Affected Kuils River West Network Type Affected Vuma Core Incident Impact No connectivity Current Incident Status Technicians are still busy with repairs

  • Incident Reference INC-000003919 Incident Type Network Incident Description Node down kuilsrivier-west-ds Incident Grade Major Area/s Affected Kuils River West Network Type Affected Vuma Core Incident Impact No connectivity Current Incident Status Technicians are still busy with repairs

  • Incident Reference INC-000003919 Incident Type Network Incident Description Node down kuilsrivier-west-ds Incident Grade Major Area/s Affected Kuils River West Network Type Affected Vuma Core Incident Impact No connectivity Current Incident Status Technicians are still busy with repairs

  • Technicians are continuing with repairs this morning

  • Incident Reference INC-000003919 Incident Type Network Incident Description Node down kuilsrivier-west-ds Incident Grade Major Area/s Affected Kuils River West Network Type Affected Vuma Core Incident Impact No connectivity Current Incident Status All outstanding panels are being spliced and prepped. Only GHP-AG3-FC301 is outstanding

  • Incident Reference INC-000003919 Incident Type Network Incident Description Node down kuilsrivier-west-ds Incident Grade Major Area/s Affected Kuils River West Network Type Affected Vuma Core Incident Impact No connectivity Current Incident Status Splicing in progress

  • Incident Reference INC-000003919 Incident Type Network Incident Description Node down kuilsrivier-west-ds Incident Grade Major Area/s Affected Kuils River West Network Type Affected Vuma Core Incident Impact No connectivity Current Incident Status Splicing has started

  • Incident Reference INC-000003919 Incident Type Network Incident Description Node down kuilsrivier-west-ds Incident Grade Major Area/s Affected Kuils River West Network Type Affected Vuma Core Incident Impact No connectivity Current Incident Status Technicians are still busy with repairs onsite.

  • Technicians are preparing the joints for splicing Wednesday, Oct 30, 2024, 11:44

  • Incident Reference INC-000003919 Incident Type Network Incident Description Node down kuilsrivier-west-ds Incident Grade Major Area/s Affected Kuils River West Network Type Affected Vuma Core Incident Impact No connectivity Current Incident Status Technicians are still busy with repairs

  • Incident Reference INC-000003919 Incident Type Network Incident Description Node down kuilsrivier-west-ds Incident Grade Major Area/s Affected Kuils River West Network Type Affected Vuma Core Incident Impact No connectivity Current Incident Status Technicians have started with repairs

  • Technicians are on-site localising the fault

  • epairs in progress Panel Splicing GHP-AG2-201 60 splices left KRW-AG5-501 60 splices left KRW-AG5 -502 -prep work done ..splicing to soon start KRW-AG7-701 60 splices left KRW-AG6-601 50% done Tuesday, Oct 29, 2024, 14:45

  • Technicians are still busy working on restoration - splicing in progress continues

  • Incident Reference INC-000003919 Incident Type Network Incident Description Node down kuilsrivier-west-ds Incident Grade Major Area/s Affected Kuils River West Network Type Affected Vuma Core Incident Impact No connectivity Current Incident Status Technicians are still working on repairs - splicing is in progress.

  • Incident Reference INC-000003919 Incident Type Network Incident Description Node down kuilsrivier-west-ds Incident Grade Major Area/s Affected Kuils River West Network Type Affected Vuma Core Incident Impact No connectivity Current Incident Status Teams are onsite, repairs are still in progress.

  • Type

    Description

    Date added

    Repairs in progress AG7 FP1 288F - Splicing in progress

    AG5 FP1 288F - Prepping almost done then splicing to start

    AG5 FP2 288F - 48 splices remaining

    AG2 FP2 288F- Splicing in progress

    AG5 FP2 288F - complete Monday, Oct 28, 2024, 18:23

  • General Update Fire suppression system installed and active Monday, Oct 28, 2024, 14:47 Repairs in progress AG4 FP2 288F completed. (Patching completed)

    AG7 FP1 288F- Prepping

    AG5 FP1 288F- Prepping

    AG5 FP1 288F -prepping

    AG2 FP2 288F- prepping Monday, Oct 28, 2024, 13:48

  • Some services have restored, however the remaining connections that are down are still being worked on. Teams are on site busy with restoration.

  • Repairs in progress Monday, Oct 28, 2024, 06:58

  • Incident Reference INC-000003919 Incident Type Network Incident Description Node down kuilsrivier-west-ds Incident Grade Major Area/s Affected Kuils River West Network Type Affected Vuma Core Incident Impact No connectivity Current Incident Splicing in progress

  • Incident Reference INC-000003919 Incident Type Network Incident Description Node down kuilsrivier-west-ds Incident Grade Major Area/s Affected Kuils River West Network Type Affected Vuma Core Incident Impact No connectivity Current Incident Status Technicians are continuing with repairs this morning

  • Incident Reference INC-000003919 Incident Type Network Incident Description Node down kuilsrivier-west-ds Incident Grade Major Area/s Affected Kuils River West Network Type Affected Vuma Core Incident Impact No connectivity Current Incident Status caused by vandalism

  • Incident Reference INC-000003919 Incident Type Network Incident Description Node down kuilsrivier-west-ds Incident Grade Major Area/s Affected Kuils River West Network Type Affected Vuma Core Incident Impact No connectivity Current Incident Status Technicians on-route to investigate

  • 22nd October 2024

    Metro Fibre KZN Suspected outage

    We suspect there is a potential outage on the Metro Fibre network that may be affecting KZN.

    We do not have any official confirmation from Metro Fibre at this time. As soon as we receive more information, we will provide an update.

    Maintenance
    MetroFibre Notice - Emergency Network Maintenance - 17 October 2024

    We want to let you know about some emergency network maintenance from Thursday 17th October 2024 from 23:59 till Friday 18th October 2024 10:30 GMT +2. While the work is being done, you may see a temporary interruption in service of no more than 1 hour.

    Here is the scope of work and Service affected:

    Work to be Completed:

    MetroFibre technicians are rehabilitating fibre in the area below to relieve congestion and aid network stability and security.

    Roll Back Plan:

    All circuits not restored shall be tested from the affected units.

    Services Affected:
    Port Elizabeth and surrounding areas.

    We apologize for any inconvenience this may cause and want to reassure you that this maintenance is being done to ensure the quality and reliability of your service.

    Vumatel Change #CHG-000003539 | Edgemead POP 24 port switches swap to 48 port switches.

    Change Reference CHG-000003539 Change Grade Critical Change Urgency Standard Scheduled Start Date and Time 2024/10/21, 08:00 Scheduled End Date and Time 2024/10/23, 17:00 Area/s Affected Tijgerhof, Sanddrift & Summergreens, Edgemead Area 1 Network Type Affected Vuma Core Change Description Replacing 24 port switches with 48 port switches. Change Impact Intermittent connectivity

    Vumatel Change #CHG-000003401 | Valmary Park, Sonstraal & Vygeboom ; No Connectivity ; Equipment Reboot

    Change Reference CHG-000003401 Change Grade Critical Change Urgency Standard Scheduled Start Date and Time 2024/10/22, 01:00 Scheduled End Date and Time 2024/10/22, 03:00 Area/s Affected Valmary Park, Sonstraal & Vygeboom Network Type Affected Vuma Core Change Description (Sub-change) Sites / Circuits Affected by the change: kuilsrivier-north-a70 kuilsrivier-south-a135 kuilsrivier-south-a42 la-rochelle-a101 northpine-a8 northpine-a44 oakdale-a19 oakdale-a66 oakdale-a73 parow-north-a62 plumstead-south-a108 proteaheights-west-a87 sonstraal-hoogte-a131 sonstraal-hoogte-a142 sunningdale-a59 summergreens-a79 sunningdale-a59 tableview-south-a29 tableview-south-a61 tygerdal-a75 valmarypark-a82

    Change Summary: We have found that some devices were unable to update configuration locally and save changes made to the switch. This was due to a bug, possibly the current malloc free bug that we know about. Change Details: Anticipated Risk during Implementation: We have tested this in our lab in 100+ iterations and where none failed. This is a standard command that the factory use to initialize the NVRAM memory also.

    Reason for change: Get rid of a bug so configuration may be updated locally. Change Impact No Connectivity

    Vumatel Change #CHG-000003629 | Fairfield Estate & Churchill Estate ; No Connectivity ; Infrastructure Upgrade

    Change Reference CHG-000003629 Change Grade Major Change Urgency Standard Scheduled Start Date and Time 2024/10/24, 22:00 Scheduled End Date and Time 2024/10/25, 06:00 Area/s Affected Fairfield Estate & Churchill Estate Network Type Affected Vuma Core Change Description Richmond Estate 1 phase being upgraded to 3 phase power. Change Impact No Connectivity

    Vumatel Change #CHG-000003779 | Northcliff Zone 1 ; No Connectivity ; Power Maintenance

    Change Reference CHG-000003779 Change Grade Major Change Urgency Emergency Scheduled Start Date and Time 2024/10/24, 23:00 Scheduled End Date and Time 2024/10/25, 03:00 Area/s Affected Northcliff Zone 1 Network Type Affected Vuma Core Change Description This Change will be for the Replacement of the electrical wire that joint the Neutral to Earth, the current wire used is not thick enough to carry the current that is passing the wire and is currently a fire hazard.

    BMCT/Taboo team with their electrician will be attending to this this evening and they will have to completely shut the pop down as this is in the Main DB for the POP. the sown time will last for approximately 1 Hour and then power will be switched on.

    Team needs to install a new Breaker bar and new earth to Neutral wire. Change Impact No Connectivity

    MetroFibre Notice - Emergency Network Maintenance - 25 October 2024

    We want to let you know about some scheduled network maintenance on Friday 25th October 2024 from 08:00 to 18:00 GMT +2. While the work is being done, you may see a temporary interruption in service.

    Here is the scope of work and Service affected:

    Work to be Completed:

    MetroFibre technicians are rehabilitating fibre in the area below to relieve congestion and aid network stability and security.

    Roll Back Plan:

    All circuits not restored shall be tested from the affected units.

    Services Affected:

    Client services in Kyalami Glen, Kyalami .

    We apologize for any inconvenience this may cause and want to reassure you that this maintenance is being done to ensure the quality and reliability of your service.

    Thank you for your patience and understanding during this time.

    Vumatel Change #CHG-000003579 | Multiple AE sites ; No Connectivity ; Service Migration

    Change Reference CHG-000003579 Change Grade Critical Change Urgency Standard Scheduled Start Date and Time 2024/10/28, 21:00 Scheduled End Date and Time 2024/10/29, 04:00 Area/s Affected Sonkring Network Type Affected Vuma Core Change Description We will be disconnecting edenpark2-ds and ter-rondebosch3-ar1 completely.

    Change Details

    Move uplinks to cpt-area37-ar1 in place of edenpark2-ds with uplinks directly to the hs1 devices, move current uplinks in rondebosch to hs1 devices.

    The following sites will be affected: proteaheights-east proteaheights-west kuisriver-south kuilsriver-north kuilsriver-east kuislriver-west Change Impact No Connectivity

    Vumatel Change #CHG-000003579 | Multiple AE sites ; No Connectivity ; Service Migration

    Change Reference CHG-000003579 Change Grade Critical Change Urgency Standard Scheduled Start Date and Time 2024/10/28, 21:00 Scheduled End Date and Time 2024/10/29, 04:00 Area/s Affected Sonkring Network Type Affected Vuma Core Change Description We will be disconnecting edenpark2-ds and ter-rondebosch3-ar1 completely.

    Change Details

    Move uplinks to cpt-area37-ar1 in place of edenpark2-ds with uplinks directly to the hs1 devices, move current uplinks in rondebosch to hs1 devices.

    The following sites will be affected: proteaheights-east proteaheights-west kuisriver-south kuilsriver-north kuilsriver-east kuislriver-west Change Impact No Connectivity

    Vumatel Change #CHG-000003580 | Multiple AE sites ; No Connectivity ; Service Migration

    Change Reference CHG-000003580 Change Grade Critical Change Urgency Standard Scheduled Start Date and Time 2024/11/04, 21:00 Scheduled End Date and Time 2024/11/05, 04:00 Area/s Affected Eversdal, Vredekloof Network Type Affected Vuma Core Change Description Teraco Rondebosch CT1 and Eden Park

    Change Summary Move all links from edenpark-ds2 to the new cpt-area40-ar1, Move current uplinks in rondebosch to hs1 devices

    Move all links from edenpark-ds2 to the new cpt-area40-ar1 and uplinks in rondebosch to hs1 devices

    The following sites will be affected: oakdale northpine boston la-rochelle stellenberg vredekloof Change Impact No Connectivity

    Vumatel Change #CHG-000003829 | Sasolburg ; No Connectivity ; Service Migration

    Change Reference CHG-000003829 Change Grade Major Change Urgency Standard Scheduled Start Date and Time 2024/11/05, 23:00 Scheduled End Date and Time 2024/11/06, 03:00 Area/s Affected Sasolburg Network Type Affected Vuma Core Change Description Migrate Parys & Sasolburg to Huawei PTN. Adding the two POPs to the Alienwave 100Gbps ring Change Impact No Connectivity

    Vumatel Change #CHG-000003581 | Wynberg, Plumstead North ; No Connectivity ; Service Migration

    Change Reference CHG-000003581 Change Grade Critical Change Urgency Standard Scheduled Start Date and Time 2024/11/11, 21:00 Scheduled End Date and Time 2024/11/12, 04:00 Area/s Affected Wynberg, Plumstead North Network Type Affected Vuma Core Change Description Teraco Rondebosch CT1 and Eden Park

    Change Summary Move downlinks from rondebosch-xs1 to the new cpt-area39-ar1, Move downlinks on rondebosch-ar1 to cpt-area39-ar1

    Reason for change To remove ter-rondebosch3-ar1 from the network

    The following sites will be affected: plumstead-south tamboerskloof Change Impact No Connectivity

    Past Incidents

    10th September 2024

    MetroFibre - Outage in Mountain View Free Standing Houses, The Moot, Pretoria

    Dear Valued Business Partner,

    We are writing to inform you about an outage currently affecting clients in Mountain View Free Standing Houses, The Moot, Pretoria. Our engineers are working diligently to restore services as soon as possible.

    Thank you for your understanding.

    Ticket 406208

    9th September 2024

    No incidents reported

    8th September 2024

    No incidents reported

    7th September 2024

    No incidents reported

    6th September 2024

    Metro Fibre Outage in Morningside Place, Morningside, Sandton

    We are writing to inform you about an outage currently affecting clients in Morningside Place, Morningside, Sandton.

    Our engineers are working diligently to restore services as soon as possible. Thank you for your understanding.

    Ticket 403856.

  • Please note that the fibre services in Morningside Place, Morningside, Sandton have been restored.

  • 5th September 2024

    No incidents reported

    4th September 2024

    Vumatel Change #CHG-000002974 | Savoy Waverley ; No Connectivity ; OLT Port Optimisation

    Change Reference CHG-000002974 Change Grade Major Change Urgency Emergency Scheduled Start Date and Time 2024/09/04, 12:00 Scheduled End Date and Time 2024/09/04, 18:00 Area/s Affected Savoy Waverley Network Type Affected Vuma Core Change Description The issue we are resolving is:(high loss) Resources confirmed: (PPI/Reflex) Work to be done: (Moving clients with high losses from 8way Splitter Panel to a 4way Splitter panel) The following components will be worked on: (Splitter Panel/OLT Savoy POP) The following services will be impacted: (LC9P3) Change Impact No Connectivity

    3rd September 2024

    MetroFibre | Outage | Carlswald, Midrand.

    Dear Valued Business Partner,

    We are writing to inform you about an outage currently affecting clients in Carlswald, Midrand.

    Affected areas:

    Segal Road - FSH Lucca Complex Johan’s End Free Standing Houses

    Our engineers are working diligently to restore services as soon as possible.

    Thank you for your understanding.

    Ticket 399423.

  • Dear Valued Business Partner,

    Please note that the fibre services in Segal Road - FSH, Segal Road, Carlswald, Midrand have been restored.

  • Metro Fibre Outage in Segal Road - FSH, Segal Road, Carlswald, Midrand

    We are writing to inform you about an outage currently affecting clients in Segal Road - FSH, Segal Road, Carlswald, Midrand

    Our engineers are working diligently to restore services as soon as possible. Thank you for your understanding.

    Ticket 399423.