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About This Site

Mind the Speed is a premier fibre provider operating in the FTTH market.

Past Incidents

30th July 2022

MetroFibre - outage in Kyalami Villas, Jubie Road, Barbeque Downs.

Dear Valued Customer,

We are aware of an outage that may affect your clients in Kyalami Villas, Jubie Road, Barbeque Downs. Our Engineers are working on restoring services. We will keep you updated.

Ticket 193686

Kind regards The Metrofibre Team

29th July 2022

MetroFibre - Outage in Charlize Park, Rietvalleirand

Dear Valued Customer,

We are aware of an outage that may affect your clients in Charlize Park, Rietvalleirand. Our Engineers are working on restoring services. We will keep you updated.

Ticket 193506

Kind regards The Metrofibre Team

  • Please note that the fibre services in Charlize Park, Rietvalleirand have been restored. Thank you for your patience.

  • Metro Fibre - Degraded services in Pietermaritzburg and KZN region

    Dear Valued Customer,

    Please note we aware of degraded services in Pietermaritzburg and KZN region. Third-party vendor is currently on site locating physical break. We will keep you updated.

    Kind regards The MetroFibre Team

    Metro Fibre - Outage in Victoria Country Club,170 Peter Brown Drive, Town Bush Valley, Piet

    Dear Valued Customer,

    We are aware of an outage that may affect your clients in Victoria Country Club,170 Peter Brown Drive, Town Bush Valley, Piet Our Engineers are working on restoring services. We will keep you updated.

    Ticket 193437

    Kind regards The Metrofibre Team

    Metro Fibre - Outage in Avoca,Avoca, Durban North

    Dear Valued Customer,

    We are aware of an outage that may affect your clients in Avoca,Avoca, Durban North Our Engineers are working on restoring services. We will keep you updated.

    Ticket 193428

    Kind regards The Metrofibre Team

    28th July 2022

    MetroFibre - Outage in Verwoerdpark - Free Standing,Verwoerdpark - Free Standing

    Dear Valued Customer,

    We are aware of an outage that may affect your clients in Verwoerdpark - Free Standing,Verwoerdpark - Free Standing Our Engineers are working on restoring services. We will keep you updated.

    Ticket 193353

    Kind regards The Metrofibre Team

  • Please note that the fibre services in Verwoerdpark - Free Standing,Verwoerdpark - Free Standing have been restored. Thank you for your patience.

  • Metro Fibre - OUTAGE in Klerksdorp

    Dear Valued Customer,

    We are aware of an Pon loss that may affect your clients at Klerksdorp Our Engineers are working on restoring services. We will keep you updated.

    Kind regards The Metrofibre Team

  • Dear Valued Customer,

    Please note that the fibre services in Klerksdorp have been restored. Thank you for your patience.

    Kind Regards The Metrofibre Team

  • Metro Fibre Outage in Pretoria Gardens Free Standing Houses, Pretoria Gardens

    Dear Valued Customers,

    We are aware of an outage that may affect your clients at Pretoria Gardens Free Standing Houses, Pretoria Gardens, Our Engineers are working on restoring services. We will keep you updated.

    Ticket 193291

  • Dear Valued Customer,

    Please note that the fibre services in Pretoria Gardens Free Standing Houses, Pretoria Gardens have been restored. Thank you for your patience.

    Kind Regards The Metrofibre Team

  • Metro Fibre - Outage in Elmwood Estate,Edison Crescent, Sunninghill

    Dear Valued Customer,

    We are aware of an outage that may affect your clients at Elmwood Estate,Edison Crescent, Sunninghill, Our Engineers are working on restoring services. We will keep you updated.

    Ticket 193279

    Kind regards The Metrofibre Team

    Metro Fibre - Outage in at Daspoort,Daspoort, The Moot, Pretoria

    Dear Valued Customer,

    We are aware of an outage that may affect your clients at Daspoort,Daspoort, The Moot, Pretoria Our Engineers are working on restoring services. We will keep you updated.

    Ticket 193285

    Kind regards The Metrofibre Team

    Metro Fibre Degraded Service in Soho Junction,Poplar Ave, Broadacres

    Dear Valued Customer,

    We are aware of degraded service that may affect your client services in Soho Junction,Poplar Ave, Broadacres Our Engineers are working on restoring services. We will keep you updated.

    Ticket 193133

    27th July 2022

    MeetroFibre - Outage in Soho Junction

    Dear Valued Customer,

    We are aware of an outage that may affect your clients in Soho Junction. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 193042

    Kind regards The Metrofibre Team

    Outage in New Redruth Free Standing Houses

    Dear Valued Customer,

    We are aware of an outage that may affect your clients at New Redruth Free Standing Houses. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 192997

    Kind regards The Metrofibre Team

    Metro Fibre Outage in Lotus Park Free Standing Houses,Lotus Park, Kwazulu Natal

    Dear Valued Customers,

    We are aware of an outage that may affect your clients at Lotus Park Free Standing Houses,Lotus Park, Kwazulu Natal Our Engineers are working on restoring services. We will keep you updated.

    Ticket 192994

    26th July 2022

    MetroFibre Outage Ref 192773 - Belvedere & Flamingo Heights, Tongaat, Durban North.

    Dear Valued Customer,

    We are aware of an outage that may affect your clients in Belvedere & Flamingo Heights, Tongaat, Durban North.

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket Ref 192773

    Kind regards The Metrofibre Team

    Metro Fibre Outage in Ballito Free Standing Houses, Ballito, Kwazulu Natal

    Dear Valued Customers,

    We are aware of an outage that may affect your client services Ballito Free Standing Houses,Ballito, Kwazulu Natal. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 192727

    Metro Fibre - Outage in Stonefields, Douglasdale

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Stonefields, Douglasdale. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 189253.

    Kind regards The Metrofibre Team

    Metro Fibre Outage in Stonefields,141 Cedar Ave, Craigavon.

    Dear Valued Customers,

    We are aware of an outage that may affect your clients in Stonefields,141 Cedar Ave, Craigavon.

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket Ref 192598

  • Dear Valued Customer,

    Please note that the fibre services in Stonefields,141 Cedar Ave, Craigavon have been restored. Thank you for your patience.

    Kind Regards The Metrofibre Team

  • 25th July 2022

    Metro Fibre Outage in Wild Olive,Waterbok Street, Theresa Park, Pretoria North

    Dear Valued Customer,

    We are aware of an outage that may affect your clients at Wild Olive,Waterbok Street, Theresa Park, Pretoria North Our Engineers are working on restoring services. We will keep you updated.

    Ticket 192508

  • Please note that the fibre services in Wild olive have been restored.

  • Outage in Pretoria North Free Standing Houses, Pretoria North, Akasia

    Dear Valued Customer,

    We are aware of an outage that may affect your clients in Pretoria North Free Standing Houses, Pretoria North, Akasia.

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket Ref 192459

    Kind regards The Metrofibre Team

  • Please note that the fibre services in Pretoria North Free Standing Houses, Pretoria North, Akasia have been restored. Thank you for your patience.

  • Zoom Fibre Heidelberg Network Outage

    Good afternoon

    We are aware of the outage being experienced in Heidelberg area. We currently have our technicians at the POP investigating the power issues that are being experienced at the POP, the backhaul provider tech is also been dispatched to assist and he is expected to arrive at the POP soon. We apologize for any inconvenience this is causing and we are working hard to get the clients back up in the area, any updates on the issue will be provided when we have more information.

  • Our team as well as our backhaul provider have completed working on the issue and have restored connectivity for the Heidelberg area by connecting the generator to the POP until Eskom restores power in the area

    Again we apologize for the inconvenience.

  • Metro Fibre - Outage in Carlswald AH & Crowthorne Village

    Dear Valued Customer,

    Our Engineers are still working to restore services in Carlswald AH & Crowthorne Village. The current estimated time for repair is 17:00. We will keep you updated.

    Kind regards The MetroFibre Team

  • Dear Valued Customer,

    Please note that the fibre services in Outage in Carlswald AH & Crowthorne Village have been restored.

    Kind Regards The Metrofibre Team

  • Metro Fibre - Outage in Shamroc,Shamroc Avenue, Vorna Valley, Midrand

    Dear Valued Customer,

    We are aware of an outage that may affect your clients in Shamroc,Shamroc Avenue, Vorna Valley, Midrand

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket Ref 192319

    Kind regards The Metrofibre Team

  • Please note that the fibre services in Shamroc,Shamroc Avenue, Vorna Valley, Midrand have been restored.

  • 24th July 2022

    Metro Fibre Degraded Services in Seacrest ,Bluff

    Dear Valued Customer,

    We are aware of degraded service that may affect your client services in Seacrest, Bluff. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 192136

  • Please note that the fibre services in Seacrest ,Bluff have been restored. Thank you for your patience.

  • Metro Fibre Outage in Leonard Free Standing Houses, Pietermaritzburg

    Dear Valued Customers,

    We are aware of an outage that may affect your client services in Leonard Free Standing Houses. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 192130

  • Dear Valued Business Partner,

    Please note that the fibre services in Leonard Free Standing Houses have been restored.

    Kind regards The MetroFibre Team

  • 23rd July 2022

    Zoom Fibre feeder cable 3rd party damages -heidelberg

    Good day

    Please note that we are aware of the outage in the Heidelberg area. Damage was done by the third party contractor working on the route. MTTR is will be shared, team still investigating the damage.

    Apologies for the inconvenience caused.

    Metro Fibre Outage in Tyne Mews & 31 on Tyne

    Dear Valued Customers,

    We are aware of an outage that may affect your clients in Tyne Mews & 31 on Tyne.

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket Ref 192030

  • Please note that the fibre services in Tyne Mews & 31 on Tyne have been restored.

  • Metro Fibre Outage in Alberton Retirement Village

    Dear Valued Customers,

    We are aware of an outage that may affect your clients in Alberton Retirement Village.

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket Ref 192027

  • Please note that the fibre services in Alberton Retirement Village have been restored. Thank you for your patience.