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Mind the Speed is a premier fibre provider operating in the FTTH market.

Stickied Incidents

8th June 2022

Zoom Fibre - PMB Network Outage

Good day team

Please note that we are currently experiencing a major network outage in PMB, A Fibre Break has occurred due to 3rd Party Municipal Damages.

Streets Affected, Etna place| Knoll place| Regina road| Erna Road | Khan road | Firwood Road|Reservior Road |

Our tech teams are busy investigating and are currently in the process of splicing. we will provide updates as soon as we get feedback from the team on-site no ETR shared as yet.

We do apologize for the inconvenience caused

Kind regards

  • Good day all,

    Please note that we are currently experiencing a major network outage in PMB, A Fibre Break has occurred due to 3rd Party Municipal Damages, the maintenance teams are currently on site getting the cables repaired, the MTTR provided will be 5 Hours for permanent repairs.

    Streets Affected, Etna place| Knoll place| Regina road| Erna Road | Khan road | Firwood Road|Reservior Road | If there are any further updates within the process of repairs, we will notify you

    We do apologize for the inconvenience caused

  • Good day all,

    Please note that we are currently experiencing a major network outage in PMB, A Fibre Break has occurred due to 3rd Party Municipal Damages, the maintenance teams are currently on site getting the cables repaired, the MTTR provided will be 5 Hours for permanent repairs.

    Streets Affected, Etna place| Knoll place| Regina road| Erna Road | Khan road | Firwood Road|Reservior Road | If there are any further updates within the process of repairs, we will notify you

    We do apologize for the inconvenience caused

    Kind regards

  • Maintenance
    MetroFibre Notice - Emergency Maintenance - 10 June 2020

    Dear Valued Clients,

    In an ongoing effort to upgrade and improve our network, we will be conducting a network emergency change request – HH00926 – FOSC400 - Magaliessig

    The following work to be completed:

    Cut over FOSC400 dome joint that’s not up to standard.

    Clients that will be affected:

    Villa Bienvenidos & Broadway Estate Shingara Sands Psara Close Petroy Place 14 Petroy Avenue Monte Circle Office Park

    Date: Friday, 10th June 2022 Till Saturday 11th June 2022 Time: 22:00pm – 10:00am (GMT +2)

    Clients may experience downtime.

    Vumatel Scheduled Change #5778 | Sunningdale

    Change Reference: #5778 Start Date: 06 June 2022 @ 08h00 End Date: 10 June 2022 @ 17h00 Area/s Affected: Sunningdale Network Type Affected: Active Ethernet Change Description: Neatening up the coiling of patch leads in the POP. Change Impact: Residents will have no connectivity during this time

    Metro Fibre - MetroFibre Notice - Emergency Maintenance - 09 June 2020

    Dear Valued Business Partner, In an ongoing effort to upgrade and improve our network, we will be conducting a network emergency change request – Soho Junction SDC QIP

    The following work is to be completed:

    Replace 3X 1:64 Way Splitters Re-splice Pigtails Replace SFP with C+ Optics

    Clients that will be affected:

    Soho Junction, Broadacres

    Date: Thursday, 09th June 2022 Time: 09:00am – 17:00pm (GMT +2)

    Clients will experience downtime.

    Kind regards The MetroFibre Team

    MetroFibre Notice - Emergency Maintenance - 09 April 2022

    In an ongoing effort to upgrade and improve our network, we will be conducting a network emergency change request – Elandshaven FSH, Algoa Bay, HH188 QIP

    The following work to be completed:

    1X Boundary Box Preparation Splice and Test

    Affected clients:

    · Elandshaven Free Standing Houses,Alberton

    Date: Thursday, 09th June 2022 Time: 09:00 - 17:00 (GMT +2)

    Clients will experience downtime.

    We do apologise for any inconvenience caused and thank you for your understanding.

    Kind regards The MetroFibre Team

    MetroFibre Notice - Emergency Maintenance - 13 June 2022

    Dear Valued Business Partner,

    In an ongoing effort to upgrade and improve our network, we will be conducting a network emergency change request – CRWLD Erand 288F Cutover

    The following work to be completed:

    · Cut over will fall over 2 weeks starting on 13 June and ending on the morning of 24 June · Resources at the old POP and the New POP and Manhole · Cut one fibre at a time · Splice back to new cable · Patch at new POP · Reprovision on new E720 OLT/Or Ciena switch · NOC resource FTTH and FTTB to confirm ports back after cutting over

    Affected clients:

    · Waterfall Crest · Waterfall Ridge SMME · Waterfall Ridge Residential · Birchfield Complex · Weaver’s Nest · Central Park Apartments · Fountain Court · Tulip Gardens · Taunton Terrace · Sunset Villas · Regent Hill 1 · Monterosso Estate · Highlands Estate · Graceland Estates · Carlswald Close · Village Le Mans · Villa Roma · Hilltop Lofts · Adar Garden · Kings Gate · Golden Hill · Pacific Garden · Lucca Complex · Tulipwood Estate · Eton Close · Chantilly
    · San Vincenzo · Carramore · Villa Vinias · Midway Gardens · Summit Place · The Weavers · Manderly · Riverstone · Tokara Estate · Murati Place · Boschendal · Grove Tree · Millbrook · Ille De Capri · Vista Villas · Dian Lodge · Segal Road · Levanto · Bokmakierie · Jasper Hill · Longview Complex · Broadwalk Cresent · Monte Cenere · Ticino · Monte Rosa · Palm Garden · Villa D’ Alegria · Midway Heights · Cecilia Lodge · Hillcrest · Lucca Complex · Belvedere · Shamroc · Ridge Crest · Barbet Street (1:4W in Access HH to 1x1:16W) · Palisades · Midridge · Halfway Gardens FSH · Johan's End Free Standing Homes · Cynthia Court

    Date: Monday, 13th June 2022 – 24th June 2022 Time: 22:00 - 09:00 (GMT +2)

    Clients will experience downtime.

    We do apologise for any inconvenience caused and thank you for your understanding.

    Kind regards

    The MetroFibre Team

    MetroFibre Notice - Emergency Maintenance - 14 June 2022

    Dear Valued Clients,

    In an ongoing effort to upgrade and improve our network, we will be conducting a network emergency change request – BNG subscriber management_ Code upgrade on GP-HTZR-BNG01

    The following work to be completed: The intent of this change is to do a code upgrade on the mentioned chassis. This will result on the clients from the following sites to re-authenticate to the secondary BNG chassis:

    Affected clients:

    All clients will need to reauthenticate on the new equipment causing downtime of up to 15 min.

    Date: Tuesday, 14th June 2022 Time: 00:00 - 06:00 (GMT +2)

    Clients will experience downtime.

    Zoom Fibre - Change control -Implementing TACACs on all Huawei OLT's - ALL Huawei OLTs

    Good day team

    Please note that we will be doing a change, Implementing TACACs on all Huawei OLTs

    Location: BLUFF, HEIDELBERG, LINBROPARK, MIDDLEBURG, NEWLANDS, PMB-OLT, RANDFONTEIN1, RANDFONTEIN2, STANDERTON-OLT, STANGER, TONGAAT

    Date Submitted: 09/06/2022

    Start Date and Time: 14/06/2022 11:45 am

    End Date and Time: 14/06/2022 14:30 pm

    MetroFibre Notice - Emergency Maintenance - 17 June 2022

    Dear Valued Clients,

    In an ongoing effort to upgrade and improve our network, we will be conducting a network emergency change request – Pretoria North FSH QIP The following work to be completed:

    1x Dome Preparation Splice and Test

    Affected clients:

    Pretoria North Free Standing Houses

    Date: Friday, 17th June 2022 Time: 09:00 - 15:00 (GMT +2)

    Clients will experience downtime.

    Zoom Fibre Emergency Change Control - Link Cutover - Randfontein - 20 June 2022

    Good day

    Please note that we will be doing an emergency change, Link Cutover - Randfontein as per the attached change document.

    21-06-2022 00:01 am

    21-06-2022 02:00 am

    No downtime is expected during the duration of this change.

    MetroFibre - MetroFibre Notice - Emergency Maintenance - 22 June 2020

    In an ongoing effort to upgrade and improve our network, we will be conducting a network emergency change request – Emergency Bluff – Durban South

    The following work is to be completed:

    Kink in existing 72f cable. Cable replaced and needs to be cut over Splicing at 2 – Manholes on 501 Marine Drive - Bluff

    Clients that will be affected:

    Jacobs Free Standing Houses Wentworth Free Standing Houses Spring Park Palm Court Gardens Sea View Free Standing Houses Highgate Park Kingswood Merewent Free Standing Houses Bluff Free Standing Houses Brighton Beach Free Standing Houses Arabella Leeton Park Camry Park Jamine Park

    Date: Thursday, 22nd June 2022 Time: 05:00am – 08:00pm (GMT +2)

    Clients will experience downtime.

    Kind regards The MetroFibre Team

    MetroFibre Notice - Emergency Maintenance - 24 June 2020

    Dear Valued Customer,

    In an ongoing effort to upgrade and improve our network, we will be conducting a network emergency change request – FTTH Network Change Request – The Orchards FSH

    The following work is to be completed:

    Prep & Install 2X Domes (MMJ) Replace 72F Replace 144F Splice and Test

    Clients that will be affected:

    The Orchards Free Standing Houses, Pretoria North

    Date: Friday, 24th June 2022 Time: 09:00 – 18:00 (GMT +2)

    Clients will experience downtime.

    Kind regards The MetroFibre Team

    Vumatel - Emergency Change #6118 | Vorna Valley

    Good Day,

    Please be advised of the following emergency change.

    Change Reference: #6118 Start Date: 24 June 2022 @ 23h00 End Date: 25 June 2022 @ 02h00 Area/s Affected: Vorna Valley Network Type Affected: GPON Change Description: ISP VLAN Migration Change Impact: Residents will have No Connectivity during this time

    Vumatel Scheduled Change #6105 | Aston Manor

    Change Reference: #6105 Start Date: 30 June 2022 @ 00h01 End Date: 30 June 2022 @ 05h00 Area/s Affected: Aston Manor Network Type Affected: Active Ethernet Change Description: UPS Upgrade Installation Change Impact: Residents will have no connectivity during this time

    MetroFibre Notice - Emergency Maintenance - 04 July 2022

    Dear Valued Business Partner,

    In an ongoing effort to upgrade and improve our network, we will be conducting a network emergency change request - – Alberton North FSH QIP

    The following work to be completed:

    · 1X FTTH Dome Preparation · Splice and Test

    Affected Areas:

    · Alberton North Free Standing Houses

    Date: Monday, 04th July 2022 Time: 09:00 - 17:00 (GMT +2)

    Clients may experience downtime during the evening while teams are working.

    Kind regards

    The MetroFibre Team

    MetroFibre Notice - Emergency Maintenance - 04 July 2022

    Dear Valued Client,

    In an ongoing effort to upgrade and improve our network, we will be conducting a network emergency change request - – Alberton North FSH QIP

    The following work to be completed:

    · 1X FTTH Dome Preparation · Splice and Test

    Affected Areas:

    · Alberton North Free Standing Houses

    Date: Monday, 04th July 2022 Time: 09:00 - 17:00 (GMT +2)

    Clients may experience downtime during the evening while teams are working.

    MetroFibre Notice - Emergency Maintenance - 04 July 2022

    Dear Valued Client,

    In an ongoing effort to upgrade and improve our network, we will be conducting a network emergency change request – Juniper ACX 710 code upgrade Phase 1

    The following work to be completed:

    · Move traffic away by increasing the IGP and TE cost. · Do checks: ISIS, LDP, RSVP, port status, MAC count. · Do chassis upgrade. · Redo checks. · Normalise cost

    Affected clients:

    · All FTTH clients falling under Jeffreys Bay

    Date: Monday, 04th July 2022 till Tuesday, 05th July 2022 Time: 23:00 - 05:00 (GMT +2)

    Clients will experience downtime of up to 45 minutes.

    Metro Fibre - MetroFibre Notice - Emergency Maintenance - 05 July 2022

    Dear Valued Customer

    In an ongoing effort to upgrade and improve our network, we will be conducting a network emergency change request - Juniper ACX 710 code upgrade Phase 2

    The following work to be completed:

    · Upgrade the code on the AGN chassis at the below mentioned areas.

    Affected clients:

    · All FTTH clients in Port Elizabeth, Uitenhage, Despatch, Summerstrand and Humewood.

    Date: Tuesday, 05th July 2022 till Wednesday 06th July 2022 Time: 23:00 - 05:00 (GMT +2)

    Clients will experience downtime of up to 45 minutes.

    Kind regards

    The MetroFibre Team

    MetroFibre Notice - Emergency Maintenance - 06 July 2022

    Dear Valued Customer,

    In an ongoing effort to upgrade and improve our network, we will be conducting a network emergency change request - CRWLD HRTZ 216F Cutover

    The following work to be completed:

    · Cut over will fall over 2 weeks starting on 6 July and ending on the morning of 13 July · Resources at the old POP and the New POP and Manhole · Cut one fibre at a time · Splice back to new cable · Patch at new POP · Reprovision on new E720 OLT/Or Ciena switch · NOC resource FTTH and FTTB to confirm ports back after cutting over

    Affected clients:

    · The West End · Sun Valley · Stoneridge Estate · Symphony Complex · Crescendo · Phoenix View · Provence Gardens / Las Palomas · Herons View · Beaulieu Residential · Erand Gardens · Surrey Hills · Edwards Place · Terrace View · Midrand Ridge / Parkland · Parkland · Midrand Ridge · Prelude - Noordwyk · Summerset Place
    · Summerset Village · Glen Austin · Etude · Noordwyk FSH · Carlswald Meadows · Edwards Place · Broadwalk Crescent · Essenwood · Glen Acres · Sonata · Midmanor Estate

    Date: Wednesday, 06th July 2022 till Friday, 13th July 2022 Time: 22:00 - 08:00 (GMT +2)

    Clients may experience downtime during the evening while teams are working.

    Kind regards

    The MetroFibre Team

    MetroFibre Notice - Emergency Maintenance - 06 July 2022

    Dear Valued Customer,

    In an ongoing effort to upgrade and improve our network, we will be conducting a network emergency change request - Juniper ACX 710 code upgrade Phase 3

    The following work to be completed:

    · Upgrade the code on the AGN chassis at the below mentioned areas.

    Affected clients:

    · All FTTH clients in Emalahleni.

    Date: Wednesday, 06th July 2022 till Thursday, 07th July 2022 Time: 23:00 - 05:00 (GMT +2)

    Clients will experience downtime of up to 45 minutes.

    Kind regards

    The MetroFibre Team

    MetroFibre Notice - Emergency Maintenance - 07 July 2022

    Dear Valued Business Partner,

    In an ongoing effort to upgrade and improve our network, we will be conducting a network emergency change request - Juniper ACX 710 code upgrade Phase 4

    The following work to be completed:

    · Upgrade the code on the AGN chassis at the below mentioned areas.

    Affected clients:

    · Edenburg(Sandton) · Port Elizabeth · Northriding · Balito Free Standing Houses · Durban South

    Date: Thursday, 07th July 2022 till Friday, 08th July 2022 Time: 23:00 - 05:00 (GMT +2)

    Clients will experience downtime of up to 45 minutes.

    Kind regards

    The MetroFibre Team

    MetroFibre Notice - Emergency Maintenance - 13 July 2022

    Dear Valued Customer,

    In an ongoing effort to upgrade and improve our network, we will be conducting a network emergency change request - CRWLD HRTZ 7F Cut over

    The following work to be completed:

    · Resources at the old POP and the New POP and Manhole · Cut one fibre at a time · Splice back to new cable · Patch at new POP · Reprovision on new E720 OLT/Or Ciena switch · NOC resource FTTH and FTTB to confirm ports back after cutting over

    Affected clients:

    · BISHOPS SQUARE · STARLING ON 11TH · FAIRVIEW · MINUET · MELODY / Sonata · COLNBROOK · THE QUAILS · Sherwood · Leopard Rock · Livingstone · NINTH ON LEVER

    Date: Wednesday, 13th July 2022 till Saturday, 16th July 2022 Time: 22:00 - 08:00 (GMT +2)

    Clients may experience downtime during the evening while teams are working.

    Kind regards

    The MetroFibre Team

    MetroFibre Notice - Emergency Maintenance - 18 July 2022

    Dear Valued Clients,

    In an ongoing effort to upgrade and improve our network, we will be conducting a network emergency change request - CRWLD HRTZ CORE 216F Cut over

    The following work to be completed:

    · Resources at the old POP and the New POP and Manhole · Cut one fibre at a time · Splice back to new cable · Patch at new POP · Reprovision on new E720 OLT/Or Ciena switch · NOC resource FTTH and FTTB to confirm ports back after cutting over

    Affected clients:

    · Protea Villas / Essenwood · Sun Valley · Glen Acres · Symphony Complex · RIVER WALK · Talalla Estate / Carlswald AH · Glen Austin · Forte Complex · MELODY · FORTE · TALLYNS REACH / Rosa Royale Estate · Crowthorne Village · LAKE XANADU · Rosa Royale Estate · Etude · Allegro / Encore · Phoenix Regent 2 / Noordwyk FSH · SIMONSBERG · Monte Close · Encore · Adante · Phoenix Regent 1 · Carlswald Meadows · Periwinkle · Laura's Place / Monica's Place · Carlswald AH · Sun Valley · Simonsig · Emerald Gardens · Carlswald Creek · TULIP GARDENS · St George · Tempo Complex

    Date: Monday, 18th July 2022 till Saturday, 23rd July 2022 Time: 22:00 - 08:00 (GMT +2)

    Clients may experience downtime during the evening while teams are working.

    Metro Fibre - MetroFibre Notice - Emergency Maintenance - 18 July 2022

    Dear Valued Customer,

    In an ongoing effort to upgrade and improve our network, we will be conducting a network emergency change request - CRWLD HRTZ CORE 216F Cut over

    The following work to be completed:

    · Resources at the old POP and the New POP and Manhole · Cut one fibre at a time · Splice back to new cable · Patch at new POP · Reprovision on new E720 OLT/Or Ciena switch · NOC resource FTTH and FTTB to confirm ports back after cutting over

    Affected clients:

    · Protea Villas / Essenwood · Sun Valley · Glen Acres · Symphony Complex · RIVER WALK · Talalla Estate / Carlswald AH · Glen Austin · Forte Complex · MELODY · FORTE · TALLYNS REACH / Rosa Royale Estate · Crowthorne Village · LAKE XANADU · Rosa Royale Estate · Etude · Allegro / Encore · Phoenix Regent 2 / Noordwyk FSH · SIMONSBERG · Monte Close · Encore · Adante · Phoenix Regent 1 · Carlswald Meadows · Periwinkle · Laura's Place / Monica's Place · Carlswald AH · Sun Valley · Simonsig · Emerald Gardens · Carlswald Creek · TULIP GARDENS · St George · Tempo Complex

    Date: Monday, 18th July 2022 till Saturday, 23rd July 2022 Time: 22:00 - 08:00 (GMT +2)

    Clients may experience downtime during the evening while teams are working.

    Kind regards

    The MetroFibre Team

    Past Incidents

    16th June 2022

    No incidents reported

    15th June 2022

    MetroFibre - Outage in Westbrook Beach Free Standing Houses

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Westbrook Beach Free Standing Houses.

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket 180571

    Kind regards The Metrofibre Team

  • Dear Valued Business Partner,

    Please note that the fibre services in Westbrook Beach Free Standing Houses have been restored.

  • Vumatel Network Incident #10109 | Senderwood to Melrose | Packet Loss

    Network Incident Reference: #10109 Network Incident Description: Senderwood to Melrose | Packet Loss Network Incident Grade: Major Region Affected: Gauteng Area/s Affected: • Rivonia • Marlboro • Sandton • Fourways Network Type Affected: Vuma Village Current Resident Impact: Residents will experience degraded services Current Network Incident Status: Vendor Engineers are on-site investigating

  • Good Day,

    Please note the following incident has now been restored:

    Network Incident Reference: #10109 Network Incident Description: Senderwood to Melrose | Packet Loss Network Incident Grade: Major Region Affected: Gauteng Area/s Affected: • Rivonia • Marlboro • Sandton • Fourways Network Type Affected: Vuma Village Current Resident Impact: Residents will experience degraded services Current Network Incident Status: Vendor Engineers have restored services

    Kind Regards,

  • Metro Fibre Outage in IQ Rondebosh, Rietvalleirand

    Dear Valued Customers,

    We are aware of an outage that may affect your client services in IQ Rondebosh, Rietvalleirand.

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket 180417

  • Dear Valued Business Partner,

    Please note that the fibre services in IQ Rondebosch have been restored

    Kind regards The MetroFibre Team

  • Zoom Fibre OutageFeeder cable break in Heidelberg area REPAIRED

    Good day

    Please note the feeder cable break has been repaired.

    Splicing has been completed, Links are up. Links that are still down will be attended to individually.

    Apologies for any inconvenience caused

    14th June 2022

    Metro Fibre - Outage in Orient Hills,Orient Hills, Durban

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Orient Hills,Orient Hills, Durban.

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket 180196

    Kind regards The Metrofibre Team

  • Dear Valued Customer,

    Please note that the fibre services in Orient Hills,Orient Hills, Durban have been restored. Thank you for your patience.

    Ticket 180196

    Kind regards The MetroFibre Team

  • Zoom Fibre Randfontein Network Outage

    Good day

    Please note that we are aware of the network outage being experienced in the Randfontein area.

    Our team is investigating the issue, more updates will be shared shortly.

    We do apologize for the inconvenience caused.

  • Good day team

    Please note that our network in Randfontein has been restored.

    Regards

  • 13th June 2022

    MetroFibre - Outage in Jeffreys Bay, Kouga

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Jeffreys Bay, Kouga.

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket 179985

    Kind regards The Metrofibre Team

    Metro Fibre Outage in and around Pretoria North

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in and around Pretoria North.

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket 179870.

  • Dear Valued Customer,

    Please note that the fibre services in Pretoria North have been restored.

    Kind Regards

  • Metro Fibre - Outage in Lotus Park Free Standing Houses, Durban South

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Lotus Park Free Standing Houses, Durban South.

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket 179599

    Kind regards The Metrofibre Team

    Metro Fibre Outage in Fernbrook Estate

    Dear Valued Customers,

    We are aware of an outage that may affect your client services in Fernbrook Estate

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket 179473

    12th June 2022

    MetroFibre - Outage in in Campher Park Free Standing Houses.

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Campher Park Free Standing Houses.

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket 179385

    Kind regards The Metrofibre Team

    MetroFibre - Outage in in Genazzano Free Standing Houses,Genazzano, Kwazulu Natal.

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Genazzano Free Standing Houses,Genazzano, Kwazulu Natal.

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket 179364

    Kind regards The Metrofibre Team

    MetroFibre - Outage in Isipingo Hills Free Standing Houses,Isipingo Hills, Kwazulu Natal

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Isipingo Hills Free Standing Houses,Isipingo Hills, Kwazulu Natal

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket 179390

    Kind regards The Metrofibre Team

    MetroFibre - Outage in Sandfields Free Standing Houses,Sandfields, Kwazulu Natal

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Sandfields Free Standing Houses,Sandfields, Kwazulu Natal.

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket 179364

    Kind regards The Metrofibre Team

    MetroFibre - Outage Lotus Park Free Standing Houses,Lotus Park, KwaZulu Natal

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Lotus Park Free Standing Houses,Lotus Park, KwaZulu Natal. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 179409

    Kind regards The Metrofibre Team

    MetroFibre - Outage in 12 Petroy,12 Petroy Drive, Magaliessig

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in 12 Petroy,12 Petroy Drive, Magaliessig.

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket 179416

    Kind regards The Metrofibre Team

    11th June 2022

    Metro Fibre Outage in Chante Park.

    Dear Valued Customers,

    We are aware of an outage that may affect your client services in Chante Park.

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket 179128

    Metro Fibre Outage in Shingara Sands

    Dear Valued Customers,

    We are aware of an outage that may affect your client services in Shingara Sands.

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket 179285

    10th June 2022

    Metro Fibre - Outage in Dakarai Lofts,Inchanga Road, Broadacres

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Dakarai Lofts,Inchanga Road, Broadacres.

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket 179197

    Kind regards The Metrofibre Team

    Metro Fibre - Outage in Stonefields,141 Cedar Ave, Craigavon

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Stonefields,141 Cedar Ave, Craigavon.

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket 179188

    Kind regards The Metrofibre Team

    Metro Fibre - Outage in Abbington,Petroy Drive, Magaliessig

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Abbington,Petroy Drive, Magaliessig.

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket 179136

    Kind regards The Metrofibre Team

    Metro Fibre - Outage in La Montagne, Kandelaar Park and Deo Gratia,251 Albertus Street.

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in La Montagne, Kandelaar Park and Deo Gratia,251 Albertus Street.

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket 179128

    Kind regards The Metrofibre Team

  • Dear Valued Customer,

    Please note that the fibre services in La Montagne, Kandelaar Park, Chante Park and Deo Gratia,251 Albertus Street have been restored.

    Ticket 179128

    Thank you for your patience.

  • Metro Fibre - Outage in The Woodlands Estate, Broadacres

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in The Woodlands Estate, Broadacres

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket 179024

    Kind regards The Metrofibre Team

    Metro Fibre - Outage in Craigavon Gardens,Elm Avenue, Broadacres

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Craigavon Gardens,Elm Avenue, Broadacres

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket 178969

    Kind regards The Metrofibre Team

    9th June 2022

    Metro Fibre Outage in in Kingfisher Creek,34 Frederick Road, Kengies and The Plantation Club

    Dear Valued Customers,

    We are aware of an outage that may affect your client services in Kingfisher Creek,34 Frederick Road, Kengies and The Plantation Club Our Engineers are working on restoring services. We will keep you updated.

    Ticket 178878

    Metro Fibre Outage in Birchwood Village,Cedar Road, Broadacres

    Dear Valued Customers,

    We are aware of an outage that may affect your client services in Birchwood Village,Cedar Road, Broadacres. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 178836

    Metro Fibre Outage in Broadlands Estate, Broadacres

    Dear Valued Customers,

    We are aware of an outage that may affect your client services in Broadlands Estate, Broadacres. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 178806

    Metro Fibre - Outage in Lotus Park Free Standing Houses,Lotus Park, KwaZulu Natal

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Lotus Park Free Standing Houses,Lotus Park, KwaZulu Natal. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 178589

    Kind regards The Metrofibre Team

  • Dear Valued Business Partner,

    Please note that the fibre services in Lotus Park Free Standing Houses have been restored.

  • Vumatel - Network Incident #10007 | Cape Town to Bloemfontein | Packet Loss

    Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #10007 Network Incident Description: Cape Town to Bloemfontein | Packet Loss Network Incident Grade: Major Region Affected: Free State Eastern Cape Area/s Affected: • Bloemfontein • Port Elizabeth • East London • Buffalo Falts • Gonubie • Mthatha Network Type Affected: Vuma Core, Vuma Reach and Vuma Village Current Resident Impact: Residents will experience degraded services Current Network Incident Status: Vendor Engineers are investigating

  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #10007 Network Incident Description: Cape Town to Bloemfontein | Packet Loss Network Incident Grade: Major Region Affected: Free State Eastern Cape Area/s Affected: • Bloemfontein • Port Elizabeth • East London • Buffalo Flats • Gonubie • Mthatha Network Type Affected: Vuma Core, Vuma Reach and Vuma Village Current Resident Impact: Residents will experience degraded services Current Network Incident Status: Vendor Engineers are still localising the exact point of fault

    Kind Regards, VUMA Team