Some systems are experiencing issues

About This Site

Mind the Speed is a premier fibre provider operating in the FTTH market.

Maintenance
MetroFibre Notice - Emergency Maintenance - 13 January 2022

Dear Valued Customers,

In an ongoing effort to upgrade and improve our network we will be conducting a network emergency change request – VERWOERDPARK.

The following work to be completed:

· PREP AND INSTALL DUCT · FLOAT NEW 12F CABLE · 24 SPLICES

The following clients will be affected:

· VERWOERDPARK, PHILLIPS STREET

Date: Thursday, 13th January 2022 Time: 08:00 - 17:00

Clients will be impacted.

Metro Fibre MetroFibre Notice - Emergency Maintenance - 19 January 2022

Dear Valued Customer,

In an ongoing effort to upgrade and improve our network we will be conducting a network emergency change request – VERWOERDPARK.

The following work to be completed.

· PREP AND INSTALL DUCT · FLOAT NEW 12F CABLE · 24 SPLICES

The following clients will be affected:

· VERWOERDPARK, SCHOEMAN STREET

Date: Wednesday, 19th January 2022 Time: 08:00 - 17:00 Clients will be impacted.

We do apologise for any inconvenience caused and thank you for your understanding.

Vumatel Scheduled Change #4451 | Vereeniging

Change Reference: #4451 Start Date: 20 January 2022 @ 03h00 End Date: 20 January 2022 @ 06h00 Area/s Affected: Vereeniging Network Type Affected: GPON Change Description: PoP Backhaul Capacity Upgrade Change Impact: Residents will have no connectivity during this time

Vumatel - Scheduled Change #4465 | Multiple Sites

Good Day,

Please be advised of the following scheduled change.

Change Reference: #4465 Start Date: 25 January 2022 @ 00h01 End Date: 25 January 2022 @ 04h00 Region Affected: Coastal Area/s Affected: Lansdowne-Kenwyn Ottery North Plumstead South Rondebosch East Wynberg Network Type Affected: Active Ethernet Change Description: Master Node Core Switch Software Upgrade Change Impact: Residents will have no connectivity during this time

Vumatel - Scheduled Change #4476 | Athol | Bryanston

Good Day,

Please be advised of the following scheduled change.

Change Reference: #4476 Start Date: 25 January 2022 @ 02h00 End Date: 25 January 2022 @ 06h00 Area/s Affected: Athol Bryanston Network Type Affected: GPON Change Description: Firmware Upgrade Change Impact: Residents will have no connectivity during this time

Vumatel - Scheduled Change #4477 | Dunkeld | Ferndale

Good Day,

Please be advised of the following scheduled change.

Change Reference: #4477 Start Date: 26 January 2022 @ 02h00 End Date: 26 January 2022 @ 06h00 Area/s Affected: Dunkeld Ferndale Network Type Affected: GPON Change Description: Firmware Upgrade Change Impact: Residents will have no connectivity during this time

Vumatel - Scheduled Change #4467 | Multiple Sites

Good Day,

Please be advised of the following scheduled change.

Change Reference: #4467 Start Date: 27 January 2022 @ 00h01 End Date: 27 January 2022 @ 04h00 Region Affected: Central Area/s Affected: Emmerentia Greenside Killarney Melville Parkhurst Parktown North Saxonwold Senderwood Network Type Affected: Active Ethernet Change Description: Master Node Core Switch Software Upgrade Change Impact: Residents will have no connectivity during this time

Vumatel - Scheduled Change #4478 | Melville | Riverside

Good Day,

Please be advised of the following change.

Change Reference: #4478 Start Date: 27 January 2022 @ 02h00 End Date: 27 January 2022 @ 06h00 Area/s Affected: Melville Riverside Network Type Affected: GPON Change Description: Firmware Upgrade Change Impact: Residents will have no connectivity during this time

Vumatel - Scheduled Change #4468 | Multiple Sites

Change Reference: #4468 Start Date: 01 February 2022 @ 00h01 End Date: 01 February 2022 @ 04h00 Region Affected: Coastal Area/s Affected: Boston Eden Park La-Rochelle Northpine Oakdale Stellenberg Vredekloof Network Type Affected: Active Ethernet Change Description: Master Node Core Switch Software Upgrade Change Impact: Residents will have no connectivity during this time

Vumatel - Scheduled Change #4470 | Multiple Sites

Change Reference: #4470 Start Date: 03 February 2022 @ 00h01 End Date: 03 February 2022 @ 04h00 Region Affected: Central Area/s Affected: Allen Glen Blairgowrie Cliffview Fairland Fontainebleau Geldenhuys Linden Linden Lime Montroux Northcliff Reenboogland Robindale Victory Park Welridge Weltevreden Park Network Type Affected: Active Ethernet Change Description: Master Node Core Switch Software Upgrade Change Impact: Residents will have no connectivity during this time

JNB1 A-Feed Electrical Infrastructure Maintenance - 12/02/22

Affected Service: Single Corded Devices in Data Centre 4 Description: A-Feed Electrical Infrastructure Maintenance Impact: All single corded devices on this feed will be affected, please enquire with Network Platforms Support regarding the use of our Automatic Transfer Switch for increased resilience.

JNB1 B-Feed Electrical Infrastructure Maintenance - 12/02/22

Affected Service: Single Corded Devices in Data Centres 2 and Data Centre 3 Description: B-Feed Electrical Infrastructure Maintenance Impact: All single corded devices on this feed will be affected, please enquire with Network Platforms Support regarding the use of our Automatic Transfer Switch for increased resilience.

Past Incidents

8th January 2022

Metro Fibre - Outage in Shingara Sands

Dear Valued Customer,

We are aware of an outage that may affect your client services in Shingara Sands. Our Engineers are working on restoring services. We will keep you updated.

Ticket 135326

Kind regards The Metrofibre Team

  • Dear Valued Customer,

    Please note that the fibre services in Shingara Sands have been restored. Thank you for your patience.

    Ticket 135326

    Kind regards The MetroFibre Team

  • 7th January 2022

    Metro Fibre - Outage in Sunninghill, Kyalami and Carlswald

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Sunninghill, Kyalami and Carlswald. Our Engineers are on site working on restoring services. We will keep you updated.

    Ticket 135069

    Kind regards The Metrofibre Team

  • Dear Valued Customer,

    Please note that the fibre services in Carlswald, Sunninghill and Kyalami have been restored. Thank you for your patience.

    Ticket 135221

    Kind regards

    The MetroFibre Team

  • Dear Valued Customer,

    We are aware of the major break that is affecting your services in Carlswald, Sunning Hill and Kyalami. Our technicians are still tirelessly working to restore services. There is no ETR as yet. We will keep you updated.

    We apologise for the inconvenience caused.

    Ticket 135221

    Kind regards

    The MetroFibre Team

  • Metro Fibre - Outage in Bassoon Park

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Bassoon Park. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 135143

    Kind regards The Metrofibre Team

    MetroFibre - Outage in Sunninghill affecting Singati Sands & Savuti Sands

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Sunninghill affecting Singati Sands & Savuti Sands. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 135069

    Kind regards The Metrofibre Team

  • Dear Valued Customer,

    Please note that the fibre services in Sunninghill affecting Singati Sands & Savuti Sands have been restored. Thank you for your patience.

    Ticket 135069

  • 6th January 2022

    Metro Fibre - Outage in Edenvale Free Standing Houses, Edenvale

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Edenvale Free Standing Houses, Edenvale. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 134974

    Kind regards The Metrofibre Team

  • Dear Valued Customer,

    Please note that the fibre services in Edenvale Free Standing Houses, Edenvale have been restored. Thank you for your patience.

    Ticket 134974

    Kind regards

    The MetroFibre Team

  • Vumatel | Network Incident | Logical Failure | NWI-7723

    Good Day,

    We are experiencing the following network incident.

    Network Incident Reference: NWI-7723 Network Incident Description: Logical Failure Network Incident Grade: Minor Region Affected: JHB Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status:

    Technicians are investigating

    MetroFibre - Degraded Service in Eagle Ridge Estate, Howick

    Dear Valued Customer,

    We are aware of degraded service that may affect your client services in Eagle Ridge Estate, Howick. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 134786.

    Kind regards The Metrofibre Team

    5th January 2022

    Metro Fibre - Outage in Edenvale Free Standing Houses

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Edenvale Free Standing Houses. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 134580

    Kind regards The Metrofibre Team

    MetroFibre - Outage in Fairview Village,Saliehout Street, Montana

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Fairview Village,Saliehout Street, Montana. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 134645

    Kind regards The Metrofibre Team

  • Dear Valued Customer,

    Please note that the fibre services in Fairview Village, Saliehout Street, Montana have been restored. Thank you for your patience.

    Ticket 134645

    Kind regards

    The MetroFibre Team

  • MetroFibre - Degraded Service in Leeton Park, Queensburgh

    Dear Valued Customer,

    We are aware of degraded service that may affect your client services in Leeton Park, Queensburgh. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 134607.

    Kind regards The Metrofibre Team

    4th January 2022

    MetroFibre - Outage in Casa Bravo,970 Saliehout Street, Sinoville

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Casa Bravo,970 Saliehout Street, Sinoville. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 134453

    Kind regards The Metrofibre Team

    MetroFibre - Outage at Edenvale Free Standing Houses,

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in outage at Edenvale Free Standing Houses. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 134418

    Kind regards The Metrofibre Team

  • Dear Valued Customer,

    Please note that the fibre services in Edenvale Free Standing Houses have been restored. Thank you for your patience.

    Ticket 134418

    Kind regards

    The MetroFibre Team

  • MetroFibre - Degraded Service in Chartwell Country Estate

    Dear Valued Customer,

    We are aware of degraded service that may affect your client services in Chartwell Country Estate. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 134374.

    Kind regards The Metrofibre Team

  • Dear Valued Customer,

    Please note that the degraded service in Chartwell Country Estate has been restored. Thank you for your patience.

    Ticket 134374

    Kind regards

    The MetroFibre Team

  • Dear Valued Customer,

    We are aware of degraded service in Chartwell Country Estate that may still affect your client services. Our technicians are on-site working to restore services as soon as possible. We will keep you updated.

    We apologise for the inconvenience caused.

  • MetroFibre - Outage in Fairview Village, Montana

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Fairview Village, Montana. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 134335

    Kind regards The Metrofibre Team

  • Dear Valued Customer,

    Please note that the fibre services in Fairview Village, Montana have been restored. Thank you for your patience.

    Ticket 134335

    Kind regards

    The MetroFibre Team

  • MetroFibre - Outage in Albermarle & Castleview - Free Standing

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Albermarle & Castleview - Free Standing. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 134356

    Kind regards The Metrofibre Team

  • Dear Valued Customer,

    Please note that the fibre services in Albermarle & Castleview Free Standing Houses have been restored. Thank you for your patience.

    Ticket 134356

    Kind regards

    The MetroFibre Team

  • MetroFibre - Degraded Service in Rhodesfield Free Standing Houses

    Dear Valued Customer,

    We are aware of degraded service that may affect your client services in Rhodesfield Free Standing Houses. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 134349.

    Kind regards The Metrofibre Team

  • Dear Valued Customer,

    Please note that degraded service in Rhodesfield Free Standing Houses have been restored. Thank you for your patience.

    Ticket 134349

    Kind regards

    The MetroFibre Team

  • 3rd January 2022

    Metro Fibre - Outage in Kyalami Agricultural Holdings, Kyalami AH

    Dear Valued Customer,

    We are aware of an outage in Kyalami Agricultural Holdings, Kyalami AH that may still affect your services. Technicians are on-site busy with the repair. We will keep you updated.

    We apologise for the inconvenience caused.

    Kind regards

    The MetroFibre Team

  • Dear Valued Customer,

    Please note that the fibre services in Kyalami Agricultural Holdings, Kyalami AH have been restored. Thank you for your patience.

    Ticket 134196

    Kind regards

    The MetroFibre Team

  • MetroFibre - Outage in Kyalami Agricultural Holdings,Kyalami AH.

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Kyalami Agricultural Holdings,Kyalami AH. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 134196

    Kind regards The Metrofibre Team

    MetroFibre - Outage in Hilton Gardens Free Standing Houses

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Hilton Gardens Free Standing Houses. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 134074

    Kind regards The Metrofibre Team

  • Dear Valued Customer,

    Please note that the fibre services in Hilton Gardens Free Standing Houses have been restored. Thank you for your patience.

    Ticket 134074.

    Kind regards The MetroFibre Team

  • MetroFibre - Outage in Howick West & Howick West 2 Free Standing Houses

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Howick West & Howick West 2 Free Standing Houses. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 134102

    Kind regards The Metrofibre Team

  • Dear Valued Customer,

    Please note that the fibre services in Howick West & Howick West 2 Free Standing Houses have been restored. Thank you for your patience.

    Ticket 134102

    Kind regards

    The MetroFibre Team

  • 2nd January 2022

    No incidents reported

    1st January 2022

    MetroFibre - Degraded Service in Avoca

    Dear Valued Customer,

    We are aware of degraded service that may affect your client services in Avoca. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 133968.

    Kind regards The Metrofibre Team