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Mind the Speed is a premier fibre provider operating in the FTTH market.

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Vumatel Scheduled Change #3247 | Northworld

Change Reference: #3247 Start Date: 18 October 2021 @ 08h00 End Date: 21 October 2021 @ 17h00 Area/s Affected: Northwold

Affected AG's NW-AG1 NW-AG2 NW-AG3 NW-AG4 NW-AG5 NW-AG6 NW-AG7 NW-AG6 Sonneglans Affected AG's SG-AG1 Network Type Affected: Active Ethernet Change Description: POP Cleanup and Migration Change Impact: Residents will have no connectivity during this time

Zoom fibre | Permanent Repairs to Backhaul Core Fibres - 18Oct2021 |

Company/Organization: Zoom Fibre Department : Zoom Fibre Operational Team Name of Change Requestor : Zoom Fibre Location : Standerton Date Submitted : 14/10/2021 Start Date and Time : 18/10/2021 23:00pm End Date and Time : 19/10/2021 5:00am Change Summary (What is being done/changed) : Backhaul Core Fibre repairs Reason for Change (Why) : A temporary fix was done to restore the network Detailed Changed Information : A temporary fix was done to restore connectivity to the network, we have now planned the permanent fix to take place Impact of change on End User : Downtime Network Components Affected : Backhaul Core Fibre

Vumatel Scheduled Change #3610 | Centurion | Willow Crest

Change Reference: #3610 Start Date: 19 October 2021 @ 21h00 End Date: 20 October 2021 @ 07h00 Area/s Affected: Centurion

MDU Affected: Willow Crest Network Type Affected: GPON Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vuma Village Scheduled Change #3607 | Sandton Abreal Campus

Change Reference: #3607 Start Date: 19 October 2021 @ 21h00 End Date: 20 October 2021 @ 07h00 Area/s Affected: Sandton Abreal Campus

Network Type Affected: Vuma Village Change Description: Fibre cable repairs requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel Scheduled Change #3671 | Mofolo South

Change Reference: #3671 Start Date: 20 October 2021 @ 00h01 End Date: 20 October 2021 @ 06h00 Area/s Affected: Mofolo South Network Type Affected: GPON Change Description: Migration to the 6x10G and Changes to Mofolo South Change Impact: Residents will have no connectivity during this time

Vumatel Scheduled Change #3395 | Amarosa

Change Reference: #3395 Start Date: 21 October 2021 @ 09h00 End Date: 21 October 2021 @ 17h00 Area/s Affected: Amarosa Network Type Affected: GPON Change Description: Client Migration Change Impact: Residents will have Intermittent connectivity during this time

Vumatel Scheduled Change #3604 | Louw Geldenhuys

Change Reference: #3604 Start Date: 21 October 2021 @ 21h00 End Date: 22 October 2021 @ 04h00 Area/s Affected: Louw Geldenhuys Network Type Affected: Active Ethernet Change Description: PoP Cleanup Change Impact: Residents will have intermittent connectivity

Past Incidents

7th October 2021

Metro Fibre Outage in Ocean Breeze & 158 St Thomas

Dear Valued Customer,

We are aware of an outage that may affect your client services in Ocean Breeze & 158 St Thomas. Our Engineers are working on restoring services. We will keep you updated.

Ticket 110440.

MetroFibre - Outage at Big Tree Estate

Good day

We are aware of an outage in Big Tree Estate that may affect your services.

Ticket 110444

Our Engineers are working to restore services as soon as possible. We will keep you updated.

Kind regards The MetroFibre Team

Metro Fibre Outage in Sabi Sands

Dear Valued Customers,

We are aware of that the outage in Sabi Sands persists on another port.

This has been handed to the CMC cutover team to resolve. Our Engineers are working on restoring services. We will keep you updated.

Ticket 109986

Metro Fibre Outage in Ashantha Valley

Dear Valued Customers,

We are aware of an outage that may affect your client services in Ashantha Valley. Our Engineers are working on restoring services. We will keep you updated.

Ticket 110413.

Metro Fibre Outage in Avoca

Dear Valued Customer,

We are aware of an outage that may affect your client services in Avoca. Our Engineers are working on restoring services. We will keep you updated.

Ticket 110412.

Metro Fibre Outage in Mayville & Les Marais FSH, Die Moot

Good day

We are aware of an outage in Mayville & Les Marais FSH, Die Moot that may affect your services.

Ticket 110395

Our Engineers are working to restore services as soon as possible. We will keep you updated.

MetroFibre - Outage at Glenmore Free Standing Houses

We are aware of an outage in Glenmore Free Standing Houses that may affect your services.

Ticket 110375

Our Engineers are working to restore services as soon as possible. We will keep you updated.

Kind regards The MetroFibre Team

6th October 2021

Metrofibre Metrofibre | Outage San Lorenzo Estate | #110334

Dear Valued Customer,

We are aware of an outage that may affect your client services in San Lorenzo Estate.

Metrofibre Engineers are working on restoring services.

High Latency - Asia and Australia 06 Oct 2021

Dear Clients,

Affected Service: International traffic to Asia and Australia Description: High Latency - Asia and Australia Start Time: 06 OCT 2021 12H17 End Time : Ongoing

Impact : High latencies and slower browsing to destinations in Asia and Australia

We are experiencing high latencies to some destinations in Asia and Australia. Indications are that the primary path is down and traffic is being re-routed through Europe. The issue has been escalated to our upstream providers and investigations are in progress.

Kind regards,

  • Dear Valued Customers,

    Affected Service: International traffic to Asia and Australia Description: High Latency - Asia and Australia Start Time: 06 OCT 2021 12H17 End Time : 06 OCT 2021 16H12

    Impact : High latencies and slower browsing to destinations in Asia and Australia

    Reason for Outage: Detected LOS alarm on sector Skudai – Johor Bahru (Johor state). Outage fixed and latency is back to normal

  • Vumatel Network Incident #6570 | OLT Down | Vereeniging

    Network Incident Reference:
    #6570 Network Incident Description:
    OLT Down Network Incident Grade:
    Major Region Affected:
    Johannesburg Area/s Affected:
    Vereeniging Network Type Affected:
    GPON Current Resident Impact:
    Residents have no connectivity Current Network Incident Status:
    Technicians are en-route to investigate

  • Network Incident Description:
    OLT Down Network Incident Grade:
    Major Region Affected:
    Johannesburg Area/s Affected:
    Vereeniging Network Type Affected:
    GPON Current Resident Impact:
    Connectivity has restored Current Network Incident Status:
    Technicians have restored services

  • Metro Fibre Outage in Pretoria North Free Standing Houses,Pretoria North, Akasia

    Dear Valued Customers,

    We are aware of an outage that may affect your client services in Pretoria North. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 110140.

    MetroFibre - Outage in Bushwillow Estate

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Bushwillow Estate. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 110070.

    Kind regards The Metrofibre Team

    MetroFibre - Outage in Glenwood Free Standing Houses

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Glenwood Free Standing Houses Our Engineers are working on restoring services. We will keep you updated.

    Ticket 110060

    Kind regards The Metrofibre Team

  • Dear Valued Customer,

    Please note that the fibre services at Glenwood Free Standing Houses have been restored. Thank you for your patience.

    Ticket 110060

    Kind regards

  • Metro Fibre Outage in Notting Hill

    Good day

    We are aware that clients are still down in the area after the outage was resolved, our engineers are working on it, ETA is COB.

    Ticket 109716

  • Dear Valued Customer,

    We are aware of that the outage in Notting Hill persist.

    Teams are conducting the repair today.

  • Metro Fibre Outage in Rosa Royale Estate ,Carlswald

    Dear Valued Customers,

    We are aware of an outage that may affect your client services in Rosa Royale Estate Our Engineers are working on restoring services. We will keep you updated.

    Ticket 109992

    Metro Fibre Outage in Sabi Sands ,Sunninghill

    Dear Valued Customers,

    We are aware of an outage that may affect your client services in Sabi Sands Our Engineers are working on restoring services. We will keep you updated.

    Ticket 109986.

  • Dear Valued Customer,

    Please note that the fibre services at Sabie Sands have been restored.

    Thank you for your patience.

  • Metro Fibre Outage at Raceway

    Dear Valued Customers,

    We are aware of an outage that may affect your client services in Raceway - Verwoerd Park. Our Engineers are currently 1.2km away from the fault and on route to locate it. We will keep you updated.

    Ticket 109913.

  • Dear Valued Customers,

    We are aware of an outage that may affect your client services in Raceway - Verwoerd Park. Our contractors have cleared all alarms and restored all ports.

    Thank you for your patience.

    Ticket 109913.

  • Dear Valued Customers,

    We are aware of an outage that may affect your client services in Raceway - Verwoerd Park. Our contractors have arrived on site and about to commence with repairs. We will keep you updated.

    Ticket 109913.

  • Dear Valued Customers,

    We are aware of an outage that may affect your client services in Raceway - Verwoerd Park. Our contractors are still on route to site. ETA 30 minutes. We will keep you updated.

    Ticket 109913.

  • Dear Valued Customer,

    We are aware of an outage that may affect your client services in Raceway - Verwoerd Park. Our technicians have found the fault and are awaiting for contractors to arrive on site. ETA 1 hour. We will keep you updated.

    Ticket 109913.

  • Dear Valued Customers,

    We are aware of an outage that may affect your client services in Raceway - Verwoerd Park. Our technicians have found light in every manhole along the way and cannot find any damage as yet. Technicians are heading back to the client side to test again. We will keep you updated.

    Ticket 109913.

  • 5th October 2021

    Metrofibre Metrofibre | Outage in Raceway | #109913

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Raceway - Verwoerd Park.

    Metrofibre Engineers are currently on site testing from the client side.

    Metrofibre Metrofibre | Outage in Verwoerd Park | #109913

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Verwoerd Park.

    Metrofibre Engineers are working on restoring services.

    MetroFibre - Outage in Mountain Rise Free Standing House at Pietermaritzburg area

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Mountain Rise Free Standing House. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 109867.

    Kind regards The Metrofibre Team

    Metro Fibre Outage in Heron's View

    Good day

    We are aware of an outage in Heron's View that may affect your services.

    Ticket 109868

    Our Engineers are working to restore services as soon as possible. We will keep you updated.

  • Dear Valued Customer,

    Please note that the fibre services at Heron's View have been restored. Thank you for your patience.

    Ticket 109868

    Kind regards

  • Metro Fibre Outage in Etude

    Good day

    We are aware of an outage in Etude that may affect your services.

    Ticket 109865

    Our Engineers are working to restore services as soon as possible. We will keep you updated.

  • Dear Valued Customer,

    Please note that the fibre services at Etude have been restored. Thank you for your patience.

    Ticket 109865

    Kind regards The MetroFibre Team

  • MetroFibre - Outage in Nottinghill

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Nottinghill. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 109716.

    Kind regards The Metrofibre Team

    MetroFibre - Outage in Mountain Rise Free Standing Houses

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Mountain Rise Free Standing Houses. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 109706.

    Kind regards The Metrofibre Team

    MetroFibre - Richmond Hill - Port Elizabeth Central Standing Houses

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Richmond Hill - Port Elizabeth Central Free Standing Houses. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 109687.

    Kind regards The Metrofibre Team

  • Dear Valued Customer,

    Please note that the fibre services in Richmond Hill have been restored. Thank you for your patience.

    Kind regards The MetroFibre Team

  • MetroFibre - Outage in Vukani Complex

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Vukani Complex. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 109677.

    Kind regards The Metrofibre Team

  • Dear Valued Customer,

    We are aware of an ongoing outage in Vukani Complex that may affect your client services.

    Please note contractor can only replace duct and fibre tomorrow as third party that caused the damage are still trenching

  • 4th October 2021

    Metrofibre Metrofibre | Outage Big Tree Estate

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Big Tree Estate,

    Metrofibre Engineers are working on restoring services.

    International Peering Facebook / Whatsapp / Instagram down

    The platforms are down, the providers of these services are working on the issue.

  • This Global outage from the providers of the affected services has been resolved

  • FrogFoot Frogfoot Outage - Cape Town, PE & Western Cape Regions

    Good Day Valued Clients,

    Please Note Frogfoot is currently having connectivity issues in Cape Tow, Port Elizabeth & Western Cape Regions.

    Senior engineers are currently investigating the route cause.

    There is no ETA Provided,

    Further updates to follow

    MetroFibre - Outage in Waterfall Crest

    Good day

    We are aware of an outage in Waterfall Crest that may affect your services.

    Ticket 109365

    Our Engineers are working to restore services as soon as possible. We will keep you updated.

    Kind regards

    MetroFibre - Degraded Service Hawks Nest

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Hawks Nest. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 109133

    Kind regards The Metrofibre Team

    MetroFibre - Outage in Sunninghill Residential

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Sunninghill Residential Our Engineers are working on restoring services. We will keep you updated.

    Ticket 109211.

    Kind regards The Metrofibre Team

    3rd October 2021

    Metrofibre Metrofibre | Degraded Service Hawks Nest | #109133

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Hawks Nest.

    Metrofibre Engineers are working on restoring services.

    Metrofibre Metrofibre | Outage in Montana | #109092

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Montana.

    Metrofibre Engineers are working on restoring services.

  • Dear Valued Customer,

    Please note that the fibre services in Montana have been restored.

    Thank you for your patience.

  • Metrofibre Metrofibre | Outage in N4 Business Park | #109097

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in N4 Business Park.

    Metrofibre Engineers are working on restoring services.

    Metrofibre Metrofibre | Outage in Bishopstone Estate |

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Bishopstone Estate.

    Metrofibre Engineers are working on restoring services. We will keep you updated.

    Zoom Fibre Zoomfibre | Standerton Network outage

    Good Dat=y Vsalued Customers

    There is an outage in the area.

    Zoom fibre technical resources are currently investigating,

    The issue has been escalated to relevant parties to investigate accordingly

  • Good day Valued Customers,

    Good Evening

    The network in the Standerton area has resumed connection, we do apologize for the inconvenience.

    Kind Regards

    Zoom fibre

  • 2nd October 2021

    MetroFibre - Outage in P.E

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in P.E. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 108961.

    Kind regards The Metrofibre Team

    1st October 2021

    MetroFibre - Outage in Blandford Ridge at Lonehill area

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Blandford Ridge . Our Engineers are working on restoring services. We will keep you updated.

    Ticket 108941.

    Kind regards The Metrofibre Team

  • Dear Valued Customer,

    We are aware of an outage that may affect your client services in Blandford Ridge .

    Metrofibre Engineers are working on restoring services. We will keep you updated.

  • Metrofibre Metrofibre | Outage at Pine Avon in Broadacres area | #108442

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Pine Avon.

    Metrofibre Engineers are working on restoring services.

    MetroFibre - Outage in Sunninghill Brooke Estate, Sunninghill

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Sunninghill Brooke Estate, Sunninghill. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 108816.

    Kind regards The Metrofibre Team

    Metrofibre Metrofibre | Outage at Prestbury Free Standing Houses in Pietermaritzburg area | #108660

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Prestbury Free Standing Houses.

    Metrofibre Engineers are working on restoring services.

    30th September 2021

    Metrofibre Metrofibre | Outage in Highline, Rivonia | #108552

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Highline, Rivonia.

    Metrofibre Engineers are working on restoring services. We will keep you updated.

    MetroFibre - Outage at Glenferness

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Glenferness. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 108532

    Kind regards The Metrofibre Team

    Metrofibre Metrofibre | Outage in Montana |#108404

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Montana.

    Metrofibre Engineers are working on restoring services.

    Metro Fibre Outage at Raceway

    Dear Valued Customer,

    We are aware of an outage that may affect your client services at Raceway.

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket : 108313

  • Dear Valued Customer,

    Please note that the fibre services at Raceway have been restored. Thank you for your patience.

    Ticket 108313