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Mind the Speed is a premier fibre provider operating in the FTTH market.

Stickied Incidents

17th September 2021

Johannesburg Core Emergency Core Network Maintenance | Johannesburg | 18 September 2021

Dear Valued Clients

Affected Service: Connectivity

Description: URGENT Core Router Maintenance

Impact: Brief outage during the maintenance period

Scope of Work: Engineers will be performing URGENT maintenance on the core routers. Clients will experience intermittent connectivity during this time.

Activity Window: Planned Event Start time: 0300hrs / 18th September 2021 Planned Event End time: 0500hrs / 18 September 2021

Back out Plan: A tested and working spare router will be available to replace any router that breaks whilst its maintenance is being performed. Engineers will restore the backed-up configuration to the spare unit and swap it with the broken router.

10th September 2021

FrogFoot - Outage | CPT | Tableview - Parklands | FRG1490621 Change Overrun

Reference: FRG1526090

Start Date: 2021-09-10 07:30:00.0

Progress Status: Resolution In-Progress

Region: Cape Town

Area: Not Specified

Maintenance
Vumatel | Scheduled Change #2310 | Olivedale

Start Date: 10 August 2021 @ 08h00 End Date: 30 September 2021 @ 17h00 Area/s Affected: Olivedale Network Type Affected: Active Ethernet Change Description: PoP cleanup & Client Migration Change Impact: Clients will have no connectivity as per the attached schedules

Vumatel - Scheduled Change #3270 | Mulbarton

Please be advised of the following scheduled change.

Change Reference: #3270 Start Date: 15 September 2021 @ 09h00 End Date: 17 September 2021 @ 17h00 Area/s Affected: Mulbarton

Network Type Affected: Active Ethernet Change Description: Infrastructure move Change Impact: Residents will experience intermittent connectivity during this time

Emergency Core Network Maintenance | Johannesburg | 18 September 2021

Dear Valued Clients

Affected Service: Connectivity

Description: URGENT Core Router Maintenance

Impact: Brief outage during the maintenance period

Scope of Work: Engineers will be performing URGENT maintenance on the core routers. Clients will experience intermittent connectivity during this time.

Activity Window: Planned Event Start time: 0300hrs / 18th September 2021 Planned Event End time: 0500hrs / 18 September 2021

Back out Plan: A tested and working spare router will be available to replace any router that breaks whilst its maintenance is being performed. Engineers will restore the backed-up configuration to the spare unit and swap it with the broken router.

PLANNED MAINTENANCE B-Feed Electrical Infrastructure Upgrade Cape Town Data Centre 18 September 2021

Dear MTS Clients

Affected Service: Power to single corded device at CPT Data Centre Description: Electrical Infrastructure Upgrade Impact: All single corded devices on the B-feed will lose power, please enquire with Network Platforms regarding use of our Automatic Transfer Switch for increased resilience.

Scope of Work: Teraco has scheduled the decommissioning of TEM 1 at the CT1 Rondebosch Data Centre. This will result in temporal loss of power on the B-Feed as the infrastructure is upgraded.

Activity Window: Planned Event Start time: 08:00 / 18 September 2021 Planned Event End time: 17:00 / 18 September 2021

Should you have any concerns or questions in this regard, please do not hesitate to contact us on support@mindthespeed.co.za.

Kind regards,

B-Feed Electrical Infrastructure Upgrade at the Cape Town Data Centre

Dear Clients

Affected Service: Power to single corded device at CPT Data Centre Description: Electrical Infrastructure Upgrade Impact: All single corded devices on the B-feed will lose power, please enquire with Network Platforms regarding use of our Automatic Transfer Switch for increased resilience.

Scope of Work: Teraco has scheduled the decommissioning of TEM 1 at the CT1 Rondebosch Data Centre. This will result in temporal loss of power on the B-Feed as the infrastructure is upgraded.

Activity Window: Planned Event Start time: 08:00 / 18 September 2021 Planned Event End time: 17:00 / 18 September 2021

Should you have any concerns or questions in this regard, please do not hesitate to contact us on support@mindthespeed.co.za.

Frogfoot | Node upgrades | Port Shepstone | FRG1514981

Start Date:2021-09-19 08:00:00.0 Duration (Hours):10 Classification:Hardware upgrade Region:National Impact:Customers can expect higher latency during this change

Frogfoot | Vendor | Relocate Route | CHG0051155 | FRG1519337

Start Date:2021-09-19 08:00:00.0 Duration (Hours):10 Classification:Environmental Infrastructure Region:National Impact:8 Hours maximum down time for NLD services. East London services will see higher latency

Frogfoot | Fibre optic cable repairs | Tzaneen and Hoedspruit | FRG1533710

Start Date:2021-09-19 08:00:00.0 Duration (Hours):8 Classification:Fault Resolution Region:National Impact:Services will experience a 4Hr downtime during the change.

MetroFibre | Emergency Maintenance |19 September 2021 - 20 September 2021

Dear Valued Customer,

In an ongoing effort to upgrade and improve our network we will be conducting an emergency network change request – CMC SGHL (Sunninghill) Kyalami 72F.

Clients that will be affected

Kyalami Manor / James Close / Sunninghill Res. Park24 / Villa Montina / Kyalami Estate / Kyalami Hills Estate Andalucia 1 / Andalucia 2 San Remo / Kyalami Villas / Villa Del Sol Kyalami Downs / Aruba Kyalami Glen Woodlands Estate Beaulieu Residential

Date: Sunday, 19th September 2021 & Monday, 20th September 2021 Time: 22:00 - 07:00 Clients will be impacted.

We do apologise for any inconvenience caused and thank you for your understanding.

Frogfoot | OLT Firmware Upgrades | DBN | PLZ | FRG1486584

Start Date:2021-09-20 23:00:00.0 Duration (Hours):8 Classification:Software upgrade Region:National Impact:Customers will experience downtime while the OLT upgrades.

Vumatel | Scheduled Change #3372 | Multiple Sites

Start Date: 22 September 2021 @ 00h01 End Date: 22 September 2021 @ 04h00 Region Affected: Ekurhuleni Area/s Affected: Bonaero Park Croydon Edleen Network Type Affected: Active Ethernet Change Description: Master Node Core Switch Software Upgrade Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #3318 | Dalview & Selection Park

Start Date: 22 September 2021 @ 21h00 End Date: 23 September 2021 @ 07h00 Area/s Affected: Dalview Selection Park Network Type Affected: Active Ethernet Change Description: Fibre repairs requested by DFA Change Impact: Clients will have connectivity during this time

MetroFibre Notice - Planned Maintenance - 24 - 25 September 2021

Dear Valued Customer,

In an ongoing effort to upgrade and improve our network we will be conducting a network change request – Carlswald Creek Cut Over.

The following work will be completed:

24 September PULL SLACK CUT OUT DAMAGED SECTION AND RESPLICE TUBE 144 SPLICES

25 September PREPARE NEW DOME INSTALL NEW DOME 24 SPLICES

Customers affected: CARLSWALD CREEK

Date: Friday, 24th September 2021 – 25th September 2021 Time: 08:00 - 17:00

We do apologise for any inconvenience caused and thank you for your understanding.

Planned Maintenance: Affecting ASIA and AUSTRALIA

Dear Valued Customer,

Please be informed that maintenance has been scheduled:

Maintenance Window Start Date/Time: 02 October 2021 18:00 Maintenance Window End Date/Time: 03 October 2021 00:00

Duration of maintenance: 06 hours. Downtime period: 03 hours.

Maintenance purpose: Maintenance by Layer2 Provider to Relocate Fiber cable RMK11 REROUTING KBS PMTG PAK ELONG at Kepala Batas, Penang (Northern)

Risk to service: The service will be affected (will face high latency) during this maintenance.

We will notify you as soon as the maintenance is complete,

Past Incidents

8th September 2021

MetroFibre - Outage in St Aidan,Dickens Road, Barbeque Downs

Dear Valued Customer,

We are aware of an outage that may affect your client services in St Aidan, Dickens Road, Barbeque Downs. Our Engineers are working on restoring services. We will keep you updated.

Ticket 104744

Kind regards The Metrofibre Team

  • Dear Valued Customer,

    Please note that the fibre services in St Aidan, Dickens Road, Barbeque Downs have been restored. Thank you for your patience.

    Ticket 104744.

  • Network Incident #6185 | Casseldale | OLT down

    We are experiencing the following network incident:

    Network Incident Reference: 6185 Network Incident Description: OLT down Network Incident Grade: Major Region Affected: Ekuruleni Area/s Affected: Casseldale Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Good Day,

    This Network Incident has been resolved.

    Network Incident Reference: 6185 Network Incident Description: OLT down Network Incident Grade: Major Region Affected: Ekuruleni Area/s Affected: Casseldale Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Metro Fibre Outage in Richmond Hill - Port Elizabeth Central Free Standing Houses

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Richmond Hill - Port Elizabeth Central Standing Houses. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 104717

    7th September 2021

    MetroFibre - Outage at Six Fountains, N4 Business Park

    Dear Valued Customer,

    We are aware of an outage that may affect your client services at Six Fountains, N4 Business Park. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 104581

    Kind regards The Metrofibre Team

  • Dear Valued Customer,

    Please note that the fibre services at Six Fountains, N4 Business Park has been restored. Thank you for your patience.

    Ticket 104056.

  • Partial Network Outage CPT - 7 September 2021 - 1310-1325

    Dear Clients

    We have experienced a brief outage on our network, specifically at the Cape Town Data Centre.

    Affected Service: Connectivity - Cape Town Data Centres Description: Partial Network Outage Impact: Drop on links to London Data Center over WACS. Drop on some National Long Distance Circuits between Cape Town and Johannesburg. Drop in some IP transit services out of Cape Town. Break in internet connectivity on some Business Fibre Circuits.

    Activity Window: Event Start time: 13:10 / 7th September 2021 Event End time: 13:25 / 7th September 2021

    Findings: Preliminary findings point to one of our core-routers in Cape Town going offline during this period. Engineers are still investigating further.

    Metro Fibre Outage in La Mercy Free Standing Houses

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in La Mercy Free Standing Houses. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 104509

  • Dear Valued Customer,

    Please note that the fibre services at La Mercy Free Standing Houses have been restored. Thank you for your patience.

    Ticket 104509

  • MetroFibre Outage in Brooklands 2

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Brooklands 2. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 104467

  • Dear Valued Customer,

    Please note that the fibre services in Brooklands 2 area have been restored. Thank you for your patience.

    Ticket 104467

  • Metro Fibre Outage in Alto Ridge - Woodwinds

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Alto Ridge - Woodwinds. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 104467

  • Dear Valued Customer,

    Please note that the fibre services in Alto Ridge - Woodwinds area have been restored. Thank you for your patience.

    Ticket 104467

  • Zoom Fibre Bluff Network outage

    Good Morning

    There seems to be a drop on the Bluff network, I have opened tickets with the relevant parties and will update on the progress with the issue as I get updates.

  • Good Morning

    It would seem that the issue has been resolved, we are seeing throughput on the sensors, we do apologize for the inconvenience.

  • Metro Fibre Outage at Ibiswood Complex - 104424

    Dear Valued Customer,

    We are aware of an outage that may affect your client services at Ibiswood Complex,Dana Road, Summerstrand, Port Elizabeth. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 104424

    6th September 2021

    MetroFibre - outage in Pretoria North Free Standing Houses Akasia

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Pretoria North Free Standing Houses Akasia. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 104387

    Kind regards The Metrofibre Team

    MetroFibre - Outage at Kyalami Hills

    We are aware of an outage that may affect your client services in Kyalami Hills. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 104345

    Kind regards The Metrofibre Team

  • Dear Valued Customer,

    Please note that the fibre services in Kyalami Hills have been restored. Thank you for your patience.

    Kind regards The MetroFibre Team

  • Metro Fibre Outage in Simonsig

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Simonsig. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 104274.

    Metro Fibre Outage at Blackridge Free Standing Houses

    Dear Valued Customer,

    We are aware of an outage that may affect your client services at Blackridge Free Standing Houses.

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket 104189

    High Latency - Asia And Australia - 05 SEP 2021

    Dear Clients,

    Affected Service: International traffic to Asia and Australia Description: High Latency - Asia and Australia Start Time: 05 SEP 2021 10H05 End Time : Ongoing

    Impact : High latencies and slower browsing to destinations in Asia and Australia

    We are experiencing high latencies to some destinations in Asia and Australia. Indications are that the primary path is down and traffic is being re-routed through Europe. The issue has been escalated to our upstream providers and investigations are in progress.

  • Dear Clients,

    Affected Service: International traffic to Asia and Australia Description: High Latency - Asia and Australia Start Time: 05 SEP 2021 10H05 End Time : 06 SEP 2021 00H08

    Impact : High latencies and slower browsing to destinations in Asia and Australia

    The Layer2 Provider had detected link alarm between Cyberjaya 2 between Kuala Muda Cable Landing Station in Malaysia.

    The provider informed that the outage was resolved by power adjustment done at Cyberjaya in Malaysia.

  • Zoom Fibre Standerton Network Down

    Good Evening,

    Please note :

    The Standerton Zoom Fibre Network is currently down. We have began investigations together with the Backhaul Partner.

  • Good Morning,

    The following update was received from Backhaul Partner

    Arrangements have been made to assist with the fault as the team that was working on the fault is fatigued. Further Information regarding the ETA of the new team will be shared at 07:30 AM.

    We apologize for the inconvenience caused.

  • Good Morning,

    We have received feedback that there is an issue on the backhaul.

    Our Backhaul Partner has updated that 1 of the PoPs that our circuit passes through is currently experiencing a power outage. They have tasked teams to resolve the issue. They expect the connectivity to be restored once power to that PoP has been restored.

    We apologize for the inconvenience.

  • 5th September 2021

    Metro Fibre Outage at The Hill Free Standing Houses

    Dear Valued Customer,

    We are aware of an outage that may affect your client services at The Hill Free Standing Houses

    Our Engineers are working on restoring services. We will keep you updated.

    Ticket 104135

  • Dear Valued Customer,

    Please note that the fibre services at The Hill Free Standing Houses have been restored. Thank you for your patience.

    Ticket 104135.

  • Metro Fibre Outage at Hoeveldpark FSH

    Dear Valued Customer,

    We are aware of an outage that may affect your services in Theos Chea 2 – Hoeveldpark and Hoeveldpark FSH. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 104056

  • Dear Valued Customer,

    Please note that the fibre services at Hoeveldpark Free Standing Houses have been restored. Thank you for your patience.

    Ticket 104056.

    Kind regards The MetroFibre Team

  • Zoom Fibre- Feeder Damaged in Northdale

    Good Afternoon

    I have been notified that there has been municipality damage at one of the feeders in Northdale, there are some clients affected by this but we do have techs heading to site to restore connectivity, they do have to wait for the municipality to conclude their work before our technicians can begin the repair, below is a list of roads that clients may be affected on.

    Dahlia Road Jupiter Road Bombay Road Primrose Road Champa Place Wanda Road Olympia Way

    4th September 2021

    Metro Fibre Outage at Hoeveldpark FSH

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Theos Chea 2 – Hoeveldpark and Hoeveldpark FSH. Our Engineers are working on restoring services. We will keep you updated.

    Ticket 104056

    Vuma Network Incident | Fibre Outage| Ravenswood Boksburg

    We are experiencing the following Network Incident.

    Impact : No connectivity

    Product Type/s : Vuma Core

    Network Type/s : GPON

    Affected City / Cities Boksburg (VV)

    Affected Suburb/s Ravenswood

    Current Resident Impact: Residents have no connectivity

    Current Status: Technicians En-Route To Investigate

  • Event ID: NWI-6147 Current Status: Restored: Testing In Progress Start Time & Date: Sat 04 Sep 2021 - 07:38 End Time & Date: Sat 04 Sep 2021 - 10:43

    Current Status Event Type: Network Incident Reason: Fibre Break Duration : 3 hours, 4 minutes Grade: Minor

    Service Impact Impact: No connectivity Product Type/s : Vuma Core Network Type/s : GPON

    Affected Areas Affected City / Cities: Boksburg (VV) Affected Suburb/s : Ravenswood Affected Streets / MDU's

  • 3rd September 2021

    Zoom Fibre Northdale- PMB Network Drop

    Good Afternoon

    I am so sorry for this but it would seem that our PMB Line has dropped, I am opening tickets with our Backhaul partner and reflex partners to investigate, as normal I will reply with updates as I receive them.

  • Good Afternoon

    The Northdale backhaul has come back up and your clients should have connectivity again.

    Kind Regards

  • Metrofibre Metrofibre | Outage in Avoca #103997

    Good day Valued Customers

    We are aware of an outage in Avoca that may affect your services.

    Metrofibre Engineers are working to restore services as soon as possible.

    Metrofibre Metrofibre | Kyalami Estates Outage |

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Kyalami Estates .

    Metrofibre Engineers are working on restoring services.

  • Dear Valued Customer,

    Please note that the fibre services at Kyalami Estates have been restored. Thank you for your patience.

    Ticket 103919.

  • Dear Valued Clients,

    Please note our Technicians are still busy with the repairs at Kyalami Estates.

    Ticket: 103919.

  • Zoom Fibre ZoomFibre - Bluff Network outage

    There does seem to be another drop in the Bluff area, we are following up with the relevant parties to get this resolved ASAP we will keep you posted when I receive any updates.

    Kind Regards ZoomFibre

  • Good Afternoon Valued Customers

    The link been repaired and is back up and running therefore, connectivity has been restored

  • Good Day Valued Customers,

    Zoom Backhaul Partner technicians are onsite localising the fault.

    We have been notified that this break is on a core fibre and has resulted in not just Zoom Fibre being down.

    They are working on having this resolved as soon as possible.

    We are waiting on an update and will provide feedback as soon as we receive more information from their site.

    Thank you

  • Good Day Valued Customers,

    Please note :

    The Zoom Backhaul Partner Technicians are still localising the fault

    We will update once we receive more feedback.

    Thank you for your patience and we apologize for the inconvenience.

  • 2nd September 2021

    Metrofibre Metrofibre | Outage in Tileba Free Standing Houses | #103783

    Good day Valued Customers

    We are aware of an outage in Tileba Free Standing Houses that may affect your services.

    Metrofibre Engineers are working to restore services as soon as possible.

    Metro Fibre Outage at Monte Close. Ticket 103775

    Good day

    We are aware of an outage in Monte Close that may affect your services.

    Ticket 103775

    Our Engineers are currently on site working to restore services as soon as possible. We will keep you updated.

    Metro Fibre Outage in Tirong

    Good day

    We are aware of an outage in Tirong that may affect your services.

    Ticket 103771

    Our Engineers are currently on site working to restore services as soon as possible. We will keep you updated.

  • Dear Valued Customer,

    Please note that the fibre services at Tirong have been restored.

    Thank you for your patience.

  • Zoom Fibre ZoomFibre Outage - Bluff

    Good Morning

    There has been an unfortunate drop in the Bluff area, we do have a technician on route to the site to investigate, we will provide updates as soon as possible.

  • Good Afternoon Valued customers

    The Bluff network has been restored by the Zoom backhaul partner, your client's should be able to connect again, we do apologize for the inconvenience.

  • Good Afternoon Valued Customers,

    The Bluff network is currently still down but the Zoom backhaul partner has notified that technicians are on the way and should be on site with an ETA of 1 hour.

  • Good Afternoon

    There has been a drop in network connectivity in the Bluff area, we are following up with all relevant parties to have this sorted out as soon as possible, I will keep you updated as I receive further info.

  • Metrofibre Metrofibre | Outage in Pretoria North Free Standing Houses | #103713

    Good day Valued Customers

    We are aware of an outage in Pretoria North Free Standing Houses that may affect your services.

    Metrofibre Engineers are working to restore services as soon as possible.

  • Dear Valued Customer,

    Please note that the fibre services at Pretoria North FSH have been restored. Thank you for your patience.

  • Metrofibre Metrofibre | Bogoria outage | #103688

    Good day Valued Customers

    We are aware of an outage in Bogoria that may affect your services.

    Metrofibre Engineers are working to restore services as soon as possible.

  • Dear Valued Customer,

    Please note that the fibre services at Bogoria have been restored. Thank you for your patience.

    Ticket 103688

  • Metrofibre Metrofibre | Outage in Queenswood Complex | #103667

    Good day

    We are aware of an outage in Queenswood Complex that may affect your services.

    Metrofibre Engineers are working to restore services as soon as possible.

    MetroFibre - Outage at Theresa Park Free Standing

    Dear Valued Customer,

    We are aware of an outage that may affect your client services in Theresa Park Free Standing . Our Engineers are working on restoring services. We will keep you updated.

    Ticket 103607

    Kind regards The Metrofibre Team

  • Dear Valued Customer,

    Please note that the fibre services at Theresa Park Free Standing have been restored. Thank you for your patience.

    Ticket 103607.

  • Vuma Network Incident #6124 | Casseldale | OLT down

    We are experiencing the following network incident:

    Network Incident Reference: 6124 Network Incident Description: OLT down Network Incident Grade: Major Region Affected: Johannesburg Area/s Affected: Casseldale Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • This Network Incident has been resolved:

    Network Incident Reference: 6124 Network Incident Description: OLT down Network Incident Grade: Major Region Affected: Johannesburg Area/s Affected: Casseldale Network Type Affected: GPON

  • We are experiencing the following network incident:

    Network Incident Reference: 6124 Network Incident Description: OLT down Network Incident Grade: Major Region Affected: Johannesburg Area/s Affected: Casseldale Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

  • 1st September 2021

    MetroFibre - Kyalami Ridge AH Outage

    Good day

    We are aware of an outage in Kyalami Ridge AH that may affect your Client services.

    Ticket 103498

    Our Engineers are working to restore services as soon as possible. We will keep you updated.

    Kind regards The MetroFibre Team

    MetroFibre - Outage at Le Ravissant

    Good day

    We are aware of an outage in Le Ravissant that may affect your services.

    Ticket 103503

    Our Engineers are working to restore services as soon as possible. We will keep you updated.

    Kind regards The MetroFibre Team

    MetroFibre - Outage in Pretoria North/Wolmer Free Standing Houses. Ticket 103472

    Good day

    We are aware of an outage in Pretoria North/Wolmer Free Standing Houses that may affect your Client services.

    Ticket 103472

    Our Engineers are working to restore services as soon as possible. We will keep you updated.

    Kind regards The MetroFibre Team