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Maintenance
MetroFibre Notice - Emergency Maintenance - 30 May - 09 June 2021

Dear Valued Customer,

In an ongoing effort to upgrade and improve our network we will be conducting an emergency network maintenance - CMC Phase 3 SGHL POP, OFFICE PARK & BBQD

The following work to be completed.

Cut core cables over to the new SDC and patch to the new E720. Start on 30 May with SGHL Core A01. Cut cables in order as we complete them. Second cable SGHL Core A02. Third Cable SGHL Office Park A01. Fourth cable SGHL Office Park A02. Fifth cable BBQD A01. Please see attached Audit sheets for all the port that will be affected during this time. Please note that these cables fall over allot of these OLT as the ports was shared in CMC and no full allocation per estate was done.

Date: Sunday, 30th May 2021 – 09th June 2021 Time: 23:00 - 07:00 Clients will be impacted.

We do apologise for any inconvenience caused and thank you for your understanding.

Vumatel Scheduled Change #2166 | Glenvista

Change Reference: #2166 Start Date: 02 June 2021 @ 08h00 End Date: 30 June 2021 @ 17h00 Area/s Affected: Glenvista Network Type Affected: Active Ethernet Change Description: PoP Cleanup Change Impact: Residents will experience intermittent connectivity during this time

MetroFibre Notice - Emergency Maintenance - 09 June 2021

Dear Valued Customer,

In an ongoing effort to upgrade and improve our network we will be conducting an Emergency port upgrade - MDFN OLT 1 The following work will be completed:

We are currently experiencing congestion on the 1 Gb connecting MDFN-OLT1 to the MDFN-SW01 during peak hours and we urgently need to upgrade the port to 10 Gb.

We will need to swap 1 Gb interface connecting the OLT with a 10 Gb interface connecting the OLT Mikrotik BRAS.

Planned date and time: 09/06/2021 from 16:00 to 16:30
Expected downtime: 30 minutes per switch. MFN direct Customers connecting to MDFN-OLT1 will be affected for the duration of the change.

All clients terminating will be impacted. We do apologise for any inconvenience caused and thank you for your understanding.

ZoomFibre - Bluff Emergency Cut Over - 10June2021

Good Day

Please note that we have been talking with the Backhaul Partner on the network drops experienced in the Bluff.

They have since investigated and found issues in their end. We have prepared an Emergency cut over for tomorrow morning between 4am and 6am.

MetroFibre | Notice Emergency Maintenance - 10 June 2021

Dear Valued Customer,

In an ongoing effort to upgrade and improve Metro Fibre network, they will be conducting an Emergency port upgrade - MDFN OLT 1

The following work will be completed:

They are currently experiencing congestion on the 1 Gb connecting MDFN-OLT1 to the MDFN-SW01 during peak hours and we urgently need to upgrade the port to 10 Gb.

They will need to swap 1 Gb interface connecting the OLT with a 10 Gb interface connecting the OLT Mikrotik BRAS.

Planned date and time: 10/06/2021 from 16:00 to 16:30 Expected downtime: 30 minutes per switch. MFN direct Customers connecting to MDFN-OLT1 will be affected for the duration of the change.

All clients terminating will be impacted.

We do apologize for any inconvenience caused and thank you for your understanding.

ILD : Cape Town to London WACS | Emergency AND Planned Works Notification

Dear Valued Clients,

Correction to previous notice.

Kindly be advised that the following activity on the ILD : Cape Town to London WACS may affect your services.

1st Emergency Maintenance : Start Date / Time: Friday, 11 June 2021 20H00 (GMT+2) End Date / Time: Saturday, 12 June 2021 06H00 (GMT+2) Duration : 10 hours

2nd Planned Maintenance : Start Date / Time: Tuesday, 15 June 2021 00H00 (GMT+2) End Date / Time : Tuesday, 15 June 2021 05H00 (GMT+2) Duration : 5 hours

Expected impact on Services: Alternate paths already in place therefore no downtime expected on IP Transit services.

Scope of Work: Emergency maintenance on WACS local partner’s networking infrastructure AND Planned fibre repairs on local partners network infrastructure

Location: WACS link between Cape Town and London

Type of Works: Emergency AND Planned

Vumatel | Emergency Change #2323 | Killarney | Killarney Park

Start Date: 12 June 2021 @ 21h00 End Date: 13 June 2021 @ 01h00 Area/s Affected: Killarney

MDU Affected: Killarney Park Network Type Affected: Active Ethernet Change Description: Additional UPS Battery installation Change Impact: Residents will have no connectivity during this time

Vumatel Scheduled Change #2221 | Bedfordview | Hingham Field

Change Reference: #2221 Start Date: 13 June 2021 @ 21h00 End Date: 14 June 2020 @ 07h00 Area/s Affected: Bedfordview

MDU Affected: Hingham Field Network Type Affected: GPON Change Description: Fibre cable repairs requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #2229 | Kempton Park

Start Date: 14 June 2021 @ 21h00 End Date: 15 June 2021 @ 07h00 Area/s Affected: Kempton Park

MDU's Affected: Ashwood Boulevard Syringa Sands Network Type Affected: GPON Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel Scheduled Change #2241 | Moreleta

Change Reference: #2241 Start Date: 15 June 2021 @ 00h00 End Date: 15 June 2021 @ 06h00 Area/s Affected: Moreleta Network Type Affected: GPON Change Description: Calix OLT Firmware Upgrade Change Impact: Clients will have no connectivity during this time

Vumatel Scheduled Change #2239 | Montana

Change Reference: #2239 Start Date: 15 June 2021 @ 00h00 End Date: 15 June 2021 @ 06h00 Area/s Affected: Montana Network Type Affected: GPON Change Description: Calix OLT Firmware Upgrade Change Impact: Clients will have no connectivity during this time

Vumatel Scheduled Change #2240 | Monument Park

Change Reference: #2240 Start Date: 15 June 2021 @ 01h00 End Date: 15 June 2021 @ 06h00 Area/s Affected: Monument Park Network Type Affected: GPON Change Description: Calix OLT Firmware Upgrade Change Impact: Clients will have no connectivity during this time

Vumatel Scheduled Change #2219 | Johannesburg | Bruma Urban Village

Change Reference: #2219 Start Date: 15 June 2021 @ 21h00 End Date: 16 June 2021 @ 07h00 Area/s Affected: Johannesburg

MDU Affected: Bruma Urban Village Network Type Affected: GPON Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel Scheduled Change #2245 | Sandton

Change Reference: #2245 Start Date: 15 June 2021 @ 21h00 End Date: 16 June 2021 @ 07h00 Area/s Affected: Sandton 25 Rudd Road - AMSCOR FTTB Benmore Gardens Shopping Centre The IRIS World Trade Centre Network Type Affected: GPON Change Description: Fibre cable repairs requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel Scheduled Change #2244 | Pretoria

Change Reference: #2244 Start Date: 15 June 2021 @ 23h00 End Date: 16 June 2021 @ 07h00 Area/s Affected: Pretoria

MDU Affected: Villa Lantana Network Type Affected: GPON Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel Scheduled Change #2282 | Killarney | Killarney Park

Change Reference: #2282 Start Date: 15 June 2021 @ 23h00 End Date: 16 June 2021 @ 03h00 Area/s Affected: Killarney

MDU Affected: Killarney Park Network Type Affected: Active Ethernet Change Description: Additional UPS Battery installation Change Impact: Residents will have no connectivity during this time

Vumatel Scheduled Change #2303 | Pretoria North

Change Reference: #2303 Start Date: 16 June 2021 @ 00h00 End Date: 16 June 2021 @ 06h00 Area/s Affected: Pretoria North Network Type Affected: GPON Change Description: Calix OLT Firmware Upgrade Change Impact: Clients will have no connectivity during this time

Vumatel Scheduled Change #2304 | Pretoria CBD

Change Reference: #2304 Start Date: 16 June 2021 @ 00h00 End Date: 16 June 2021 @ 06h00 Area/s Affected: Pretoria CBD Network Type Affected: GPON Change Description: Calix OLT Firmware Upgrade Change Impact: Clients will have no connectivity during this time

Vumatel Scheduled Change #2302 | Orlando

Change Reference: #2302 Start Date: 16 June 2021 @ 00h00 End Date: 16 June 2021 @ 06h00 Area/s Affected: Orlando Network Type Affected: GPON Change Description: Calix OLT Firmware Upgrade Change Impact: Clients will have no connectivity during this time

Vumatel Scheduled Change #2250 | Roodepoort | Lake Como

Change Reference: #2250 Start Date: 16 June 2021 @ 21h00 End Date: 17 June 2021 @ 07h00 Area/s Affected: Roodepoort

MDU Affected: Lake Como Network Type Affected: GPON Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel Scheduled Change #2306 | Ravenswood

Change Reference: #2306 Start Date: 17 June 2021 @ 00h00 End Date: 17 June 2021 @ 06h00 Area/s Affected: Ravenswood Network Type Affected: GPON Change Description: Calix OLT Firmware Upgrade Change Impact: Clients will have no connectivity during this time

Vumatel Scheduled Change #2305 | Randburg

Change Reference: #2305 Start Date: 17 June 2021 @ 00h00 End Date: 17 June 2021 @ 06h00 Area/s Affected: Randburg Network Type Affected: GPON Change Description: Calix OLT Firmware Upgrade Change Impact: Clients will have no connectivity during this time

Vumatel Scheduled Change #2307 | Rustenburg

Change Reference: #2307 Start Date: 17 June 2021 @ 00h00 End Date: 17 June 2021 @ 06h00 Area/s Affected: Rustenburg Network Type Affected: GPON Change Description: Calix OLT Firmware Upgrade Change Impact: Clients will have no connectivity during this time

Vumatel Scheduled Change #2280 | Linden

Change Reference: #2280 Start Date: 17 June 2021 @ 08h00 End Date: 16 July 2021 @ 17h00 Area/s Affected: Linden

Streets Affected: 1st Avenue 2nd Avenue 5th Street 6th Street 7th Street 9th Street 13th Street Network Type Affected: Active Ethernet Change Description: Remediation Project Change Impact: Residents will have no connectivity on one of the days during this time

Vumatel Scheduled Change #2281 | Victory Park

Change Reference: #2281 Start Date: 17 June 2021 @ 08h00 End Date: 16 July 2021 @ 17h00 Area/s Affected: Victory Park

Streets Affected: Alacrity Road Annabor Road Aurea Road Craighall Road Eldorado Road Heytor Road Leighton Road Lynton Lane Pentrich Road Primrose Drive Road No. Three Road Road No. 5 Road Roseburn Road Zonda Avenue Network Type Affected: Active Ethernet Change Description: Remediation Project Change Impact: Residents will have no connectivity on one of the days during this time

Vumatel Scheduled Change #2278 | Ferndale | Kent Gardens

Change Reference: #2278 Start Date: 17 June 2021 @ 08h00 End Date: 18 June 2021 @ 17h00 Area/s Affected: Ferndale

MDUs Affected: Kent Gardens Network Type Affected: GPON Change Description: MDU CTP cut-over Change Impact: Residents will have no connectivity during this time

Vumatel Scheduled Change #2249 | Monument Park

Change Reference: #2249 Start Date: 17 June 2021 @ 21h00 End Date: 18 June 2021 @ 07h00 Area/s Affected: Monument Park

MDU Affected: Delphinus Village Network Type Affected: GPON Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel Scheduled Change #2255 | Randburg | Fleurhof

Change Reference: #2255 Start Date: 17 June 2021 @ 21h00 End Date: 18 June 2021 @ 07h00 Area/s Affected: Randburg

MDU Affected: Fleurhof Network Type Affected: GPON Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel Scheduled Change #2249 | Centurion

Change Reference: #2249 Start Date: 17 June 2021 @ 21h00 End Date: 18 June 2021 @ 07h00 Area/s Affected: Centurion

MDU Affected: La Boheme Network Type Affected: GPON Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel Scheduled Change #2284 | Roodepoort

Change Reference: #2284 Start Date: 21 June 2021 @ 21h00 End Date: 22 June 2021 @ 07h00 Area/s Affected: Roodepoort

MDU's Affected: Bali Starling Black Eagle Crest Eagle Close Heron Ridge Meridian Villas St Tropez Village Green Network Type Affected: GPON Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel Scheduled change #2262 | Randburg | Fleurhof

Change Reference: #2262 Start Date: 21 June 2021 @ 21h00 End Date: 22 June 2021 @ 07h00 Area/s Affected: Randburg

MDU Affected: Fleurhof Network Type Affected: GPON Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel Scheduled Change #2297 | Paarl | Boschenmeer Estate

Good Day,

Please be advised of the following scheduled change.

Change Reference: #2297 Start Date: 22 June 2021 @ 23h00 End Date: 23 June 2021 @ 07h00 Area/s Affected: Paarl

MDU Affected Boschenmeer Estate Network Type Affected: GPON Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel Scheduled Change #2295 | Paarl | Rozenmeer Estate

Change Reference: #2295 Start Date: 22 June 2021 @ 23h00 End Date: 23 June 2021 @ 07h00 Area/s Affected: Paarl

MDU Affected Rozenmeer Estate Network Type Affected: GPON Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Past Incidents

4th June 2021

Metro Fibre Outage in Kayalami Hills

Dear Valued Customer,

We are aware of an outage in Catalunya Complex, Kyalami Hills area that may affect your services.

Our Engineers are working to restore services as soon as possible. We will keep you updated.

Ticket #88448

Metrofibre Metrofibre | Outage at Etude, Midrand.

Dear Valued Customers,

We are aware of an outage in the Etude, Midrand area that may affect your services.

Our Engineers are working to restore services as soon as possible. We will keep you updated.

Metrofibre Metrofibre | Outage affecting Carlswald

Dear Valued Customers,

We are aware of an outage in the Carlswald area that may affect your services.

Our Engineers are working to restore services as soon as possible. We will keep you updated.

Metrofibre Metrofibre | Outage in Adamayview, Klerksdorp

Dear Valued Customers,

We are aware of an outage that may affect your client services in Adamayview, Klerksdorp. Our Engineers are working on restoring services. We will keep you updated.

3rd June 2021

Metro Fibre Outage at Woodlands Free Standing Houses

Dear Valued Customers,

We are aware of an outage that may affect your client services at Woodlands Free Standing Houses.

Our Engineers are working on restoring services. We will keep you updated.

Ticket 88255

Metro Fibre Outage at Talalla Estate, Grove Tree, & Midway Heights

Dear Valued Customer,

We are aware of an outage at Talalla Estate, Grove Tree, & Midway Heights that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

Ticket #88231

Vumatel Vumatel - Network Incident #5320 | Cape Town

We are experiencing the following network incident.

Network Incident Reference: #5320 Network Incident Description: Logical Failure Network Incident Grade: Critical Region Affected: Cape Town Area/s Affected: Boston Edenpark Kuilsriver South La Rochelle Northpine Oakdale Protea Heights East Protea Heights West Stellenberg Vredekloof Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Engineers are on-site investigating

  • This network incident has been resolved. An incident report will be provided for it once approved.

    Network Incident Reference: #5320 Network Incident Description: Logical Failure Network Incident Grade: Critical Region Affected: Cape Town Area/s Affected: Boston Edenpark Kuilsriver South La Rochelle Northpine Oakdale Protea Heights East Protea Heights West Stellenberg Vredekloof Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Engineers have restored services

  • 2nd June 2021

    Metro Fibre Outage at Florauna Free Standing Houses

    Dear Valued Customer,

    We are aware of an outage in Florauna Free Standing Houses that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

    Ticket #87898

    Vumatel Vumatel | Network Incident #5292 | OLT Down | Hospital View

    etwork Incident Description:
    OLT Down Network Incident Grade:
    Minor Region Affected:
    Ekurhuleni Area/s Affected:
    Hospital View Network Type Affected:
    GPON Current Resident Impact:
    Connectivity has restored Current Network Incident Status:
    Vendor Engineers have restored services

  • Network Incident Reference:
    #5292 Network Incident Description:
    OLT Down Network Incident Grade:
    Minor Region Affected:
    Ekurhuleni Area/s Affected:
    Hospital View Network Type Affected:
    GPON

  • Network Incident Reference:
    #5292 Network Incident Description:
    OLT Down Network Incident Grade:
    Minor Region Affected:
    Ekurhuleni Area/s Affected:
    Hospital View Network Type Affected:
    GPON Current Resident Impact:
    Residents have no connectivity Current Network Incident Status:
    Vendor Engineers have localised the fault and have started repairs

  • Network Incident Reference:
    #5292 Network Incident Description:
    OLT Down Network Incident Grade:
    Minor Region Affected:
    Ekurhuleni Area/s Affected:
    Hospital View Network Type Affected:
    GPON Current Resident Impact:
    Residents have no connectivity Current Network Incident Status:
    Vendor Engineers are on-site localising the fault

  • Johannesburg Core Network Outage

    Good Day,

    Thank you for your patience. The issue has been resolved and all services restored,

    Vumatel Vumatel | Network Incident #5287 | Fiber Break | Springs

    Network Incident Description:

    Fibre break

    Network Incident Grade:

    Major

    Region Affected:

    Johannesburg

    Area/s Affected:

    Springs Network Type Affected:

    GPON

    Current Resident Impact:

    Residents have no connectivity

    Current Network Incident Status:

    Vendor Engineers are en-route to investigate

  • This Network Incident has been resolved.

     Network Incident Reference: 5287 Network Incident Description: Power Failure Network Incident Grade: Major Region Affected: Johannesburg Area/s Affected: Springs Network Type Affected: GPON Current Resident Impact: Connectivity has restored

  • 1st June 2021

    Metro Fibre Outage at Pinelands Estate, Hyde Park. Ticket 87561

    Good Day

    Please note our engineers are still busy with the repair. Contractor tech will go back on site tomorrow 06/02 @09:00

    Ticket # 87561

    Metro fibre Outage in in Theresa Park Free Standing Houses, Pretoria North

    Dear Valued Customers,

    We are aware of an outage in Theresa Park Free Standing Houses, Pretoria North Area that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

    Ticket #87674

    Vumatel Vumatel | Network Incident #5259 | Fiber Break | South Hills

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Alberton | South Hills Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are busy with repairs

  • Network Incident Reference: 5259 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Alberton | South Hills Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • We are experiencing the following network incident

    Network Incident Reference:

    5259

    Network Incident Description:

    Fibre break

    Network Incident Grade:

    Minor

    Region Affected:

    Gauteng

    Area/s Affected:

    Alberton | South Hills

    Network Type Affected:

    GPON

    Current Resident Impact:

    Residents have no connectivity

    Current Network Incident Status:

    Technicians have started with repairs

  • Network Incident Reference: 5259 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Alberton | South Hills Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will continue with repairs in the morning

  • Network Incident Reference: 5259 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Alberton | South Hills Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Vumatel Vumatel | Network Incident #5277 | Fibre Break | Norscot

    Network Incident Description:
    Fibre Break Network Incident Grade:
    Minor Region Affected:
    Johannesburg Area/s Affected:
    Norscot: Flamingo avenue Robin Drive Alexander Avenue Quelea street Albatross Drive Network Type Affected:
    GPON Current Resident Impact:
    Connectivity has restored Current Network Incident Status:
    Technicians have restored services

    Metrofibre Metrofibre | Outage at Pinelands Estate, Hyde Park

    Dear Valued Customers,

    We are aware of an outage in Pinelands Estate, Hyde Park that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

    Vumatel Network Incident #5278 | Fibre Break| Moroka

    Network Incident Description:
    Fibre Break Network Incident Grade:
    Minor Region Affected:
    Johannesburg Area/s Affected:
    Moroka Network Type Affected:
    GPON Current Resident Impact:
    Residents have no connectivity Current Network Incident Status:
    Technicians have started with repairs

  • This Network Incident has been resolved:

    Network Incident Reference:
    #5278 Network Incident Description:
    Fibre Break Network Incident Grade:
    Minor Region Affected:
    Johannesburg Area/s Affected:
    Moroka Network Type Affected:
    GPON Current Resident Impact:
    Connectivity has restored Current Network Incident Status:
    Technicians have restored services

  • Network Incident Reference:
    #5278 Network Incident Description:
    Fibre Break Network Incident Grade:
    Minor Region Affected:
    Johannesburg Area/s Affected:
    Moroka Network Type Affected:
    GPON Current Resident Impact:
    Residents have no connectivity Current Network Incident Status:
    Technicians are still busy with repairs

  • Network Incident Reference:
    #5278 Network Incident Description:
    Fibre Break Network Incident Grade:
    Minor Region Affected:
    Johannesburg Area/s Affected:
    Moroka Network Type Affected:
    GPON Current Resident Impact:
    Residents have no connectivity Current Network Incident Status:
    Technicians will continue with repairs tomorrow morning

  • Network Incident Reference:
    #5278 Network Incident Description:
    Fibre Break Network Incident Grade:
    Minor Region Affected:
    Johannesburg Area/s Affected:
    Moroka Network Type Affected:
    GPON Current Resident Impact:
    Residents have no connectivity Current Network Incident Status:
    Technicians are still busy with repairs

  • Vumatel Vumatel | Network Incident #5276 | Fiber Break | Bosmont

    Network Incident Description:
    Fibre Break Network Incident Grade:
    Minor Region Affected:
    Johannesburg Area/s Affected:
    Bosmont:

    Majuba Avenue Pappegaaisberg Avenue Drakenstein Avenue

    Network Type Affected:
    GPON Current Resident Impact:
    Connectivity has restored Current Network Incident Status:
    Technicians have restored services

  • Network Incident Reference: #5276 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Bosmont Majuba Avenue Pappegaaisberg Avenue Drakenstein Avenue Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Metrofibre Metrofibre | Outage Avante Estate,Celery Street, The Orchards, Pretoria North

    Dear Valued Customers,

    We are aware of an outage in Avante Estate,Celery Street, The Orchards, Pretoria North Area that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

    31st May 2021

    Metrofibre Metrofibre | Outage in Albemarle

    Dear Valued Customers,

    We are aware of an outage that may affect your client services at Albemarle.

    Our Engineers are working on restoring services. We will keep you updated.

    Metrofibre MetroFibre - Outage in South Crest

    We are aware of an outage that may affect your client services at South Crest.

    Our Engineers are working on restoring services. We will keep you updated.

    Vumatel Vumatel | Network Incident #5272 | Fiber Break | Wedgewood Green

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Wedgewood Green Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

    Metrofibre Metrofibre | Outage at Phoenix View

    Dear Valued Customers,

    We are aware of an outage that may affect your client services at Phoenix View.

    Our Engineers are working on restoring services. We will keep you updated.

    30th May 2021

    Metrofibre Metrofibre | Outage at Lavender

    Dear Valued Customers,

    Please note that the fibre services in Lavender Close have been restored. Thank you for your patience.

    29th May 2021

    Metrofibre Metrofibre | Outage at Lake Xanadu

    Dear Valued Customers,

    Please note that the fibre services in Lake Xanadu have been restored. Thank you for your patience.

    Metrofibre Metrofibre | Outage at Pretoria North

    Dear Valued Customers,

    We are aware of an outage that may affect your client services at Pretoria North.

    Our Engineers are working on restoring services. We will keep you updated.

    28th May 2021

    Metrofibre Metrofibre | Outage at The Kanyin

    Dear Valued Customers,

    We are aware of an outage in The Kayin, Sunninghill Area that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

    Zoom Fibre Zoom Fibre | PMB Network Outage

    Good Evening

    The network has been restored, the technicians have fixed the breakage and normal connectivity has been restored.

    Kind Regards

    Vumatel Network Incident #5262 | Fibre Break | Ferndale

    Network Incident Description:
    Fibre Break Network Incident Grade:
    Minor Region Affected:
    Johannesburg Area/s Affected:
    westside mews Network Type Affected:
    GPON Current Resident Impact:
    Connectivity has restored Current Network Incident Status:
    Technicians have restored services

  • Network Incident Reference:
    #5262 Network Incident Description:
    Fibre Break Network Incident Grade:
    Minor Region Affected:
    Johannesburg Area/s Affected:
    westside mews Network Type Affected:
    GPON Current Resident Impact:
    Residents have no connectivity Current Network Incident Status:
    Technicians are busy with repairs

  • Network Incident Reference:
    #5262 Network Incident Description:
    Fibre Break Network Incident Grade:
    Minor Region Affected:
    Johanesburg Area/s Affected:
    Westside Mews Network Type Affected:
    GPON Current Resident Impact:
    Residents have no connectivity Current Network Incident Status:
    Technicians have localised the fault and have started with repairs