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Maintenance
Vumatel Scheduled Change #1563 | Victory Park

Change Reference: #1563 Start Date: 09 February 2021 @ 08h00 End Date: 18 March 2021 @ 17h00 Area/s Affected: Victory Park Craighall Road Danya Road Heytor Road Lynton Lane Pentrich Road Primrose Drive Yaron Avenue Zonda Avenue Network Type Affected: Active Ethernet Change Description: Remediation Project Change Impact: Residents will have no connectivity on one of the days during this time

Vumatel Scheduled Change #1561 | Victory Park

Change Reference: #1561 Start Date: 09 February 2021 @ 08h00 End Date: 18 March 2021 @ 17h00 Area/s Affected: Victory Park 2nd Avenue Braemar Avenue Dale Brook Crescent Ley Road Road No.Three Road Tana Road Thirteenth Street Network Type Affected: Active Ethernet Change Description: Remediation Project Change Impact: Residents will have no connectivity on one of the days during this time

Vumatel Scheduled Change #1562 | Victory Park

Change Reference: #1562 Start Date: 09 February 2021 @ 08h00 End Date: 18 March 2021 @ 17h00 Area/s Affected: Victory Park 2nd Avenue Craighall Road Dale Brook Crescent Leighton Road Millway Road Pentrich Road Road No.Three Road Rustenburg Road Thirteenth Street Yaron Avenue Network Type Affected: Active Ethernet Change Description: Remediation Project Change Impact: Residents will have no connectivity on one of the days during this time

Vumatel Scheduled Change #1564 | Linden

Change Reference: #1564 Start Date: 09 February 2021 @ 08h00 End Date: 18 March 2021 @ 17h00 Area/s Affected: Linden 1st Avenue 1st Street 2nd Avenue 2nd Street 3rd Avenue 3rd Street 4th Street 5th Street Network Type Affected: Active Ethernet Change Description: Remediation Project Change Impact: Residents will have no connectivity on one of the days during this time

Vumatel | Scheduled Change #1641 | Randpark Ridge

Start Date: 22 February 2021 @ 08h00 End Date: 26 March 2021 @ 17h00 Area/s Affected: Randpark Ridge Bergsering Street Bosbok Road Dale Lace Avenue Duiker Avenue Ilala Palm Street Impala Street Jackson Street Jan Frederick Avenue Knoppiesdoring Street Koekoek Road Kremetart Street Pongola Street Redwood Street Soetdoring Street Sutherland Street Sycamore Street Yellowwood Street Network Type Affected: Active Ethernet Change Description: Remediation Project Change Impact: Residents will have no connectivity on one of the days during this time

Metrofibre | MetroFibre Notice - Planned Maintenance - Naivasha Manor

Dear Valued Customer,

Please note that there is planned maintenance on the fibre in Naivasha Manor on:

Date: Monday, 22nd February – Friday, 26th February Time: 08:00 – 17:00

Please note residents may experience downtime during this period with an expected outage on Thursday, 25th Feb between 08:00 – 17:00.

Kind regards

The MetroFibre Team

Metrofibre | MetroFibre Notice - Planned Maintenance - 22,23 Feb

Dear Valued Customer,

In an ongoing effort to upgrade and improve our network we will be conducting a CMC audit on OLT7_C1 and C2.

The following areas are affected:

Aruba Sunninghill Brooke Estate Turkana Umoya Villa Di Castello Kyalami Hills

Dates: Monday, 22nd February 2021 (OLT6_C1) Tuesday, 23rd February 2021 (OLT6_C2) Time: 09:00 - 17:00

Clients may experience some downtime for the duration of the audit.

We do apologise for any inconvenience caused and thank you for your understanding.

Please contact support@mindthespeed.co.za if you have any further queries.

Kind regards

The MetroFibre Team

MetroFibre Notice |Planned Maintenance | 24,25 Feb JHB

Dear Valued Customer,

In an ongoing effort to upgrade and improve our network we will be conducting a CMC audit on OLT8_C1 and C2 The following areas are affected: La Garrita Via Verselli Sandton Country Estate

Date: Wednesday, 24th February 2021 (OLT8_C1) Thursday 25th February 2021 (OLT8_C2) Time: 09:00 - 17:00

All clients terminating on OLT8_C1 and OLT8_C2 will be down for the duration of the audit.

We do apologise for any inconvenience caused and thank you for your understanding.

Please contact support@mindthespeed.co.za if you have any further queries.

Kind regards

The MetroFibre Team

Vuma Scheduled Change #1609 | Cape Town

Change Reference: #1609 Start Date: 25 February 2021 @ 00h01 End Date: 25 February 2021 @ 04h00 Region Affected: Cape Town Area/s Affected: Boston Eden Park La Rochelle Northpine Stellenberg Vredekloof Network Type Affected: Active Ethernet Change Description: Network Upgrades Change Impact: Residents will experience intermittent connectivity during this time

Vumatel | Scheduled Change #1586 | Parktown North

Start Date: 15 February 2021 End Date: 12 March 2021 Region Affected: Johannesburg Area/s Affected: Parktown North Network Type Affected: Active Ethernet Change Description: Rerouting 5 aggregation zones in the Parktown North area from 1 PoP to another to create capacity for new installations.

1 aggregation zone will be affected at a time as per schedule below: Parktown North | Aggregation Zone 1 | 15 February 2021 to 16 February 2021 Parktown North | Aggregation Zone 2 | 18 February 2021 to 19 February 2021 Parktown North | Aggregation Zone 3 | 22 February 2021 to 23 February 2021 Parktown North | Aggregation Zone 4 Start Date: 25 February 2021 @ 08h00 End Date:25 February 2021 @ 18h00 Parktown North | Aggregation Zone 5 | 25 February 2021
Please find attached a list of premises per aggregation zone for reference purposes Change Impact: Residents will experience no connectivity on the days allocated to the aggregation zone that they connect to

MetroFibre Notice - Planned Maintenance - 26 Feb & 01 Mar

Dear Valued Customer,

In an ongoing effort to upgrade and improve our network we will be conducting a CMC audit on OLT9_C1 and C2 The following areas are affected: Navaisha Manor Sabi Sands Serengeti Sands The Crest Walnut Place

Date: Friday, 26th February 2021 (OLT9_C1) Monday 01st March 2021 (OLT9_C2) Time: 09:00 - 17:00

All clients terminating on OLT9_C1 and OLT9_C2 will be down for the duration of the audit.

We do apologise for any inconvenience caused and thank you for your understanding.

Please contact your support@mindthespeed.co.za if you have any further queries.

Kind regards

The MetroFibre Team

MetroFibre Notice - Planned Maintenance - 02 and 03 March

Dear Valued Customer,

In an ongoing effort to upgrade and improve our network we will be conducting a CMC audit on OLT12_C1 and C2 The following areas are affected: Bangalore Mews Castle Rock Estate Grace Avenue Graceland 2 Plover Downs Saint Geran Santana Shambhala Sunninghill Residential Via Firenza Villa Tobago Villa Torre

Date: Tuesday 02nd March 2021 (OLT12_C1) Wednesday 03rd March 2021 (OLT12_C2) Time: 09:00 - 17:00

All clients terminating on OLT12_C1 and OLT12_C2 will be down for the duration of the audit.

We do apologise for any inconvenience caused and thank you for your understanding.

Vumatel | Scheduled Change #1700 | Honeydew Manor

Start Date:

03 March 2021 @ 08h00 End Date:

05 March 2021 @ 18h00 Area/s Affected:

Honeydew Manor

MDU’s Affected: · Honey Badger · Honey Bee Villas · Honey Bush · Honey Close · Honey Crest · Honey Grove · Honey Heights · Honey Rock · Honeycomb · Honeypot Ridge · Honeyview · Iron Wood · Redwood · Rosewood · Saffron Gardens · Sagewood · Tarragon Villas Network Type Affected:

GPON Change Description:

Link cable replacement Change Impact:

Residents will have no connectivity during this time

MetroFibre Notice - Planned Maintenance - 04 and 05 March

Dear Valued Customer,

In an ongoing effort to upgrade and improve our network we will be conducting a CMC audit on OLT13_C1 and C2 The following areas are affected: La Garrita Lemon Tree Estate Morganwood Turkana

Date: Thursday 4th March 2021 (OLT13_C1) Friday 05th March 2021 (OLT13_C2) Time: 09:00 - 17:00

All clients terminating on OLT13_C1 and OLT13_C2 will be down for the duration of the audit.

We do apologise for any inconvenience caused and thank you for your understanding.

Vuma Village Scheduled Change #1678 | Bloemfontein | Villa Juanita

Change Reference: #1678 Start Date: 05 March 2021 @ 21h00 End Date: 06 March 2021 @ 07h00 Area/s Affected: Bloemfontein Villa Juanita Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Residents will have no connectivity during this time

Vuma VillageScheduled Change #1674 | Pietermaritzburg

Change Reference: #1674 Start Date: 06 March 2021 @ 23h00 End Date: 07 March 2021 @ 07h00 Area/s Affected: Pietermaritzburg Athlone Redlands Estate Network Type Affected: Vuma Village Change Description: Fibre cable repairs requested by DFA Change Impact: Clients will have no connectivity during this time

MetroFibre Notice - Planned Maintenance - 08 and 09 March

Dear Valued Customer,

In an ongoing effort to upgrade and improve our network we will be conducting a CMC audit on OLT14_C1 and C2 The following areas are affected: Airdlin Place Baringo Grace Avendue Marise Tum Savuti Sands Shimbali Sands Singati Sands Thikka Place Villa Del Sol

Date: Monday 8th March 2021 (OLT14_C1) Tuesday 09th March 2021 (OLT14_C2) Time: 09:00 - 17:00

All clients terminating on OLT14_C1 and OLT14_C2 will be down for the duration of the audit.

We do apologise for any inconvenience caused and thank you for your understanding.

Metrofibre | Planned Maintenance | 08 and 09 March

Dear Valued Clients,

In an ongoing effort to upgrade and improve our network we will be conducting a CMC audit on OLT14_C1 and C2 The following areas are affected: Airdlin Place Baringo Grace Avendue Marise Tum Savuti Sands Shimbali Sands Singati Sands Thikka Place Villa Del Sol

Date: Monday 8th March 2021 (OLT14_C1) Tuesday 09th March 2021 (OLT14_C2) Time: 09:00 - 17:00

All clients terminating on OLT14_C1 and OLT14_C2 will be down for the duration of the audit.

Vuma Villages Scheduled Change #1657 | Marlboro | Marlboro Gardens

Change Reference: #1657 Start Date & Time: 08 February 2021 @ 21h00 End Date & Time: 09 February 2021 @ 07h00 Area/s Affected: Marlboro Marlboro Gardens Network Type Affected: Vuma Village Change Description: Fibre cable repairs requested by DFA Change Impact: Clients will have no connectivity during this time

Vuma Village Scheduled Change #1658 | JHB CBD | North Berwick

Change Reference: #1658 Start Date: 07 February 2021 @ 21h00 End Date: 08 February 2021 @ 07h00 Area/s Affected: JHB CBD North Berwick Network Type Affected: Vuma Village Change Description: Fibre cable repairs requested by DFA Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #1595 | Kew

Change Reference: #1595 Start Date: 09 March 2021 End Date: 11 March 2021 Region Affected: Johannesburg Area/s Affected: Kew Streets High Road Johannesburg Road First Road Second Road Third Road Fourth Road First Avenue

MDU’s 1st On Kew Chesham Place Livina Paloma Mews Faldouet 52A 1st Road Urban Estate Kew Lofts Lemey Trio Simplexes Corfu 86 1st Road Glenhurst Lyn Gardens Rhinton Gadsden Network Type Affected: GPON Change Description: Cut over of link joint Change Impact: Residents will have no connectivity during this time

Vumate | Scheduled Change #1737 | Fairfield Estate & Churchill Estate | Phase 1

Change Reference: #1737 Start Date: 09 March 2021 @ 08h00 End Date: 09 March 2021 @ 19h00 Region Affected: Cape Town Area/s Affected: Fairfield Estate & Churchill Estate

Streets

Amsterdam Street Buren Lane Culemborg CloseGeorge Starck Road Hampton Road Inthlabati Road Kitchener Road Oxford Crescent Provident - South Street Selbourne Road Short Street Tierberg Road Toner - South Street Voortrekker Road Wessel - South Street Williams Avenue Wynne Street

MDU’s 301 on Voortrekker Road Amblehill Court Armsterdam Hof Erica Court Erica Court 2 Geramonhof Golden Court Marcia Hof Oosteresee Pardale Provident Hof Sidvale Wallincourt West Court

Network Type Affected: Active Ethernet

Change Description: Repairs on fibre feeder 1

Change Impact:

Residents will have no connectivity during this time

Vuma Village Scheduled Change #1675 | Kempton Park| Kempton Place

Change Reference: #1675 Start Date: 09 March 2021 @ 21h00 End Date: 10 March 2021 @ 07h00 Area/s Affected: Kempton Park Kempton Place Network Type Affected: Vuma Village Change Description: Fibre repairs requested by DFA Change Impact: Clients will no connectivity during this time

Vuma Village Scheduled Change #1676 | Pietermaritzburg

Change Reference: #1676 Start Date: 09 March 2021 @ 23h00 End Date: 10 March 2021 @ 07h00 Area/s Affected: Pietermaritzburg Athlone Montrose Redlands Estate Network Type Affected: Vuma Village Change Description: Fibre cable repairs requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #1714 | Emmerentia

Start Date: 09 March 2021 at 23h00 End Date: 10 March 2021 at 04h00 Region Affected: Johannesburg Area/s Affected: Emmerentia Network Type Affected: Active Ethernet Change Description: General remediation work in the PoP Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #1738 | Fairfield Estate & Churchill Estate | Phase 2

Change Reference: #1738 Start Date: 10 March 2021 @ 08h00 End Date: 10 March 2021 @ 19h00 Region Affected: Cape Town Area/s Affected: Fairfield Estate & Churchill Estate Streets Amsterdam Street Buren Lane Culemborg CloseGeorge Starck Road Hampton Road Inthlabati Road Kitchener Road Oxford Crescent Provident - South Street Selbourne Road Short Street Tierberg Road Toner - South Street Voortrekker Road Wessel - South Street Williams Avenue Wynne Street

MDU’s 301 on Voortrekker Road Amblehill Court Armsterdam Hof Erica Court Erica Court 2 Geramonhof Golden Court Marcia Hof Oosteresee Pardale Provident Hof Sidvale Wallincourt West Court Network Type Affected: Active Ethernet Change Description: Repairs on fibre feeder 2 Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled #1751 | Weltevreden Park

Start Date: 10 March 2021 End Date: 19 March 2021 Region Affected: Johannesburg Area/s Affected: Weltevreden Park

Anaboom Avenue Appelblaar Street Biesie Avenue Blouhaak Avenue Cockspur Road Corkbush Street Harebell Street Huilbos Street Hyacinth Street Krinkhout Avenue Makkaree Street Malva Street Mispel Street Olyfboom Avenue Rooihout Avenue Sycamore Avenue Tafelboom Road Thorn Avenue Witdoring Avenue Wonderboom Avenue Network Type Affected: Active Ethernet Change Description: General remediation work in the PoP Change Impact: Residents will experience intermittent connectivity on 1 of the days during this change

Vuma Village Scheduled Change #1677 | Pretoria CBD | Tom's Place

Change Reference: #1677 Start Date: 10 March 2021 @ 21h00 End Date: 11 March 2021 @ 07h00 Area/s Affected: Pretoria CBD Tom's Place Network Type Affected: Vuma Village Change Description: Fibre cable repairs requested by DFA Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #1725 | Sandton

Start Date: 10 March 2021 @ 21h00 End Date: 11 March 2021 @ 07h00 Area/s Affected: Sandton

MDUs Affected:

Cara Bianca Casa Toscana Cedarwood Cottonwood Pine Slopes Gardens Lynton Manor Montefalco Montserat Estate Nelus Mews Piccola Italia Pine Slopes Gardens The Springfield Park Thorn Tree Place Turley Manor Ventura Ville Franche Network Type Affected: Vuma Village Change Description: Fibre cable repairs requested by DFA Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #1727 | Roodepoort

Start Date: 11 March 2021 @ 21h00 End Date: 12 March 2021 @ 07h00 Area/s Affected: Roodepoort

MDU's Affected:

1380 on Zeiss Bali Starling Emfuleni Meridian Villas Village Green Network Type Affected: Vuma Village Change Description: Fibre cable repairs requested by DFA Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #1719 | Pietermaritzburg

Start Date: 11 March 2021 @ 23h00 End Date: 12 March 2021 @ 07h00 Area/s Affected: Pietermaritzburg Athlone Montrose Network Type Affected: Vuma Village Change Description: Fibre cable repairs requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #1728 | Pietermaritzburg

Start Date: 11 March 2021 @ 23h00 End Date: 12 March 2021 @ 07h00 Area/s Affected: Pietermaritzburg Athlone Montrose Redlands Estate Network Type Affected: Vuma Village Change Description: Fibre cable repairs requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #1734 | Richards Bay | Birdwood

Start Date: 11 March 2021 @ 23h00 End Date: 12 March 2021 @ 07h00 Area/s Affected: Richards Bay Birdwood Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel |

Start Date: 14 March 2021 @ 21h00 End Date: 15 March 2021 @ 07h00 Area/s Affected: Rosebank Arrowhead Properties Rosebank Fire Station MDU's Affected: Keyes Close The Tyrwhitt

Network Type Affected: Vuma Village Change Description: Fibre cable repairs requested by DFA Change Impact: Clients will have no connectivity during this time

Vuma Village Scheduled Change #1733 | Pretoria North

Change Reference: #1733 Start Date: 15 March 2021 @ 23h00 End Date: 16 March 2021 @ 07h00 Area/s Affected: Pretoria North

MDU's Affected: Fred Messenger Villa Lantana Network Type Affected: Vuma Village Change Description: Fibre repairs requested by DFA Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #1729 | Pretoria North | Fred Messenger

Start Date: 16 March 2021 @ 23h00 End Date: 17 March 2021 @ 07h00 Area/s Affected: Pretoria North

MDU Affected: Fred Messenger Network Type Affected: Vuma Village Change Description: Fibre repairs requested by DFA Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #1659 | Centurion

Start Date: 17 March 2021 @ 21h00 End Date: 18 March 2021 @ 07h00 Area/s Affected: Centurion Centurion Lifestyle Centre

MDU Affected: Ireland Hills Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vuma Village Scheduled Change #1731 | Kempton Park

Change Reference: #1731 Start Date: 18 March 2021 @ 23h00 End Date: 19 March 2021 @ 07h00 Area/s Affected: Kempton Park

MDU's Affected: Parklands Security Estate Suncrest Estate Terenure Estate Widahof Network Type Affected: Vuma Village Change Description: Fibre repairs requested by DFA Change Impact: Clients will no connectivity during this time

Vumatel | Scheduled Change #1720 | Norkem Park

Start Date: 18 March 2021 @ 23h00 End Date: 19 March 2021 @ 07h00 Area/s Affected: Norkem Park Network Type Affected: Vuma Village Change Description: Fibre repairs requested by DFA Change Impact: Clients will no connectivity during this time

Past Incidents

17th February 2021

No incidents reported

16th February 2021

Metrofibre Metrofibre | Outage at Olivewood #71283

Dear Valued Business Partner,

Please note that the fibre services in Olivewood have been restored. Thank you for your patience.

Kind regards

The MetroFibre Team

Vumatel Vumatel | Network Incident #4426 | Fibre break | Fairlands

Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Fairland Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Reference: #4426 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Fairland Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Reference: #4426 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Fairland Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are continuing with repairs this morning

  • Network Incident Reference: #4426 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Fairland Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will continue with repairs in the morning

  • Vumatel - Network Incident #4422 | Fibre break | Ravenswood

    We are experiencing the following network incident Network Incident Reference: 4422 Network Incident Description: Fibre break Network Incident Grade: Major Region Affected: Gauteng Area/s Affected: Ravenswood Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Reference: 4422 Network Incident Description: Fibre break Network Incident Grade: Major Region Affected: Gauteng Area/s Affected: Ravenswood Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have restored services

  • Vuma Network Incident #4418 | Fibre break | Brackenhurst

    Network Incident Reference: #4418 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Brackenhurst Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Reference: 4418 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Brackenhurst Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • 15th February 2021

    Vumatel Vumatel | Network Incident #4416 | Fibre break | The Lighthouse

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: KwaZulu-Natal Area/s Affected: The Lighthouse Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and have started repairs

  • This Network Incident has been resolved.

    Network Incident Reference: #4416 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: KwaZulu-Natal Area/s Affected: The Lighthouse Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Vuma Network Incident #4409 | Fibre break | Irene

    Network Incident Reference: #4409 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Irene Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

    Vuma Network Incident #4408 | Fibre break | Brackendowns

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Ekurhuleni Area/s Affected: Brackendowns Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Reference: #4408 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Ekurhuleni Area/s Affected: Brackendowns Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and have started repairs

  • Vuma Network Incident #4407 | Hardware Failure | Oakdale

    Network Incident Reference: 4407 Network Incident Description: Hardware Failure Network Incident Grade: Minor Region Affected: Cape Town Area/s Affected: Oakdale Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

  • Network Incident Reference: 4407 Network Incident Description: Hardware Failure Network Incident Grade: Minor Region Affected: Cape Town Area/s Affected: Oakdale Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • 14th February 2021

    Vuma Network Incident #4405 | Hardware Failure | Alrode

    Network Incident Reference: #4405 Network Incident Description: Hardware Failure Network Incident Grade: Minor Region Affected: Ekurhuleni Area/s Affected:

    • Brackendowns
    • Brackenhurst Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: We are procuring the required hardware to resolve this incident
    Vuma Network Incident #4405 | Fibre break | Brackendowns

    Network Incident Reference: #4405 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Ekurhuleni Area/s Affected: Brackendowns Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Reference: #4405 Network Incident Description: Hardware Failure Network Incident Grade: Minor Region Affected: Ekurhuleni Area/s Affected:

    • Brackendowns
    • Brackenhurst Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services
  • Vuma Network Incident #4402 | Fibre break | Sonneglans

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Sonneglans Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Reference: #4402 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Sonneglans Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are continuing with repairs this morning

  • Network Incident Reference: 4402 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Sonneglans Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have started with repairs

  • We are experiencing the following network incident

    Network Incident Reference: #4402 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Sonneglans Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will continue with repairs in the morning

  • Network Incident Reference: #4402 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Sonneglans Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Reference: #4402 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Sonneglans Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have started with repairs

  • We are experiencing the following network incident

    Network Incident Reference: #4402 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Sonneglans Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and have started repairs

  • Network Incident Reference: #4402 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Sonneglans Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Reference: #4402 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Sonneglans Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are continuing with repairs this morning

  • Network Incident Reference: #4402 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Sonneglans Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are continuing with repairs this morning

  • Network Incident Reference: #4402 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Sonneglans Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have started with repairs

  • 13th February 2021

    Metro Fibre Outage in Karen Park, Pretoria North - Ticket 70931

    Dear Valued Customer,

    We are aware of an outage in Karen Park FSH that may affect your clients’ services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

  • Dear Valued Customer,

    Please note that the fibre services in your area have been restored. Thank you for your patience

  • 12th February 2021

    Vumatel Network Incident #4399 | Fiber Break | Dalsig

    Network Incident Reference: 4399 Network Incident Description: Fibre break Network Incident Grade: Low Region Affected: Cape Town Area/s Affected: Dalsig Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Reference: 4399 Network Incident Description: Fibre break Network Incident Grade: Low Region Affected: Cape Town Area/s Affected: Dalsig Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Vuma Network Incident #4393 | Fibre break | Bryanston East

    Network Incident Reference: 4393 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Bryanston East Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and are evaluating the repair needed

  • Network Incident Reference: 4393 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Bryanston East Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Reference: 4393 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Bryanston East Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are busy with repairs

  • Network Incident Reference: 4393 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Bryanston East Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have started with repairs

  • Metrofibre Metrofibre | Outage in Carrera Close

    Dear Valued Customer,

    We are aware of an issue in Carrera Close that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

    Ticket #70788

    Metrofibre Metrofibre | Outage at Linmeyer Free Standing Houses

    Dear Valued Customer,

    We are aware of an issue at Linmeyer Free Standing Houses that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

    Ticket #70699

    Vumatel Vumatel | Network Incident #4396 | Fiber Break | The Willows

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: The Willows Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

  • Network Incident Reference: 4396 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: The Willows Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • 11th February 2021

    MetroFibre - Outage in The Kanyin

    Dear Valued Customer,

    We are aware of an issue in The Kanyin that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

    Ticket #70596

    Vumatel Vumatel | Network Incidet #4385 | Northriding PoP Down

    Network Incident Description: PoP Down Network Incident Grade: Major Region Affected: Johannesburg Area/s Affected: Northriding Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

    10th February 2021

    Metro Fibre Outage

    Dear Valued Customer,

    Please note that the fibre services in your area have been restored. Thank you for your patience.

    Kind regards The MetroFibre Team

    Vumatel - Network Incident #4382 | Hardware Failure| Pomona

    Network Incident Description: Hardware Failure Network Incident Grade: Minor Region Affected: Ekurhuleni Area/s Affected: Pomona Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Reference: #4382 Network Incident Description: Hardware Failure Network Incident Grade: Minor Region Affected: Ekurhuleni Area/s Affected: Pomona Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and have started repairs

  • Vumatel Vumatel | Network Incident #4380 | Fibre break | crystal-park-ds

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Ekurhuleni Area/s Affected: Farramere Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

    9th February 2021

    Vuma Network Incident #4378 | Fiber Break | Devion View

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Honeydew manor Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

    Vuma Network Incident #4376 | Hardware Failure | Rosebank

    Network Incident Description: fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Rosebank Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

    Openserve Outage

    Good Evening,

    We are aware of Openserve Outage affect all to most of our Openserve clients.

    We are working on the issue and have core engineers investigating and working on a solution.

    Thank you

  • Good Evening,

    We have rebooted one of our core routers and have fixed the issue.

    All connectivity should be restored.

  • Vumatel Vumatel | Network Incident #4364 | Fibre break | Montserat

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Fourways Crossing, Montserat Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Reference: 4364 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Fourways Crossing, Montserat Network Type Affected: GPON Current Resident Impact: Residents have connectivity Current Network Incident Status: Technicians have restored services

  • Network Incident Reference: 4364 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Fourways Crossing, Montserat Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technician are on-site localising the fault

  • Vumatel Vumatel | Network Incident #4367 | Hardware Failure | Kloof

    Network Incident Description: Hardware Failure Network Incident Grade: Minor Region Affected: Durban Area/s Affected: Kloof Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services