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Mind the Speed is a premier fibre provider operating in the FTTH market.

Maintenance
Vumatel | Scheduled Change #1467 | The Manhattan

Start Date: 12 January 2021 @ 09h00

End Date: 12 January 2021 @ 16h00

Area/s Affected:

Sandton, The Manhattan

Network Type Affected: Vuma Village

Change Description: MDU cable cleanup

Change Impact: Clients will experience intermittent connectivity during this time

Frogfoot | NLD Upgrades | Additional PE to CPT via Bloem capacity comissioning

Reference:FRG1059602 Start Date:2021-01-18 23:00:00.0 Duration (Hours):5 Classification:Optimisation Region:Port Elizabeth Impact:No client impact expected, but services at risk during change window.

Vumatel | Scheduled Change #1505 | Centurion

Start Date: 20 January 2021 @ 23h00 End Date: 21 January 2021 @ 07h00 Area/s Affected: Centurion INSA Coal Holdings FTTB MDU's Affected: Alcmaria Cliftons Place Highveld Estate Ireland Gardens Ireland Heights La Boheme Pavilion Heights The Village Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #1497 | Cape Town | Parkview Villas

Start Date: 20 January 2021 @ 23h00 End Date: 21 January 2021 @ 07h00 Area/s Affected: Cape Town

MDU Affected: Parkview Villas Network Type Affected: Vuma Village Change Description: Fibre cable repairs requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled change #1507 | Centurion

Start Date: 21 January 2021 @ 23h00 End Date: 22 January 2021 @ 07h00 Area/s Affected: Centurion

MDU's Affected: Alcmaria Cliftons Place Dolce Vita Lanzerac Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #1506 | Turfontein

Start Date: 22 January 2021 @ 05h00 End Date: 22 January 2021@ 06h00 Area/s Affected: Turfontein Network Type Affected: Vuma Village Change Description: Circuit Breaker installation at the Node Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #1508 | Centurion

Start Date: 22 January 2021 @ 23h00 End Date: 23 January 2021 @ 07h00 Area/s Affected: Centurion

MDU's Affected: Highveld Estate La Boheme Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #1509 | Bloemfontein

Start Date: 28 January 2021 @ 05h00 End Date: 28 January 2021@ 06h00 Area/s Affected: Bloemfontein Network Type Affected: Vuma Village Change Description: Circuit Breaker installation at the Node Change Impact: Clients will have no connectivity during this time

Past Incidents

14th January 2021

Vuma Network Incident #4135 | Ville Franche | Fibre Break

Network Incident Reference: 4135 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Fourways Crossing, Ville Franche Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

13th January 2021

Vumatel - Network Incident #4134 | POP Down| Stellenberg

We are experiencing the following network incident.

Network Incident Reference: 4134 Network Incident Description: PoP Down Network Incident Grade: Major Region Affected: Cape Town Area/s Affected: Stellenberg Network Type Affected: Active ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

  • Good Day,

    This network incident has been resolved.

    Network Incident Reference: #4134 Network Incident Description: PoP Down Network Incident Grade: Major Region Affected: Cape Town Area/s Affected: Stellenberg Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians restored services

  • 12th January 2021

    Vumatel Vumatel | Network Incident #4125 | Fibre break | Northwold

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Northwold
    Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

    Metrofibre Metrofibre | Outage in Carlswald

    Dear Valued Customer,

    We are aware of an issue in Carlswald that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

    Sun Valley Carlswald Meadows Lafayette Country Estate Phoenix Regent 1 Phoenix regent 2 Simonsberg Adante Encore Glen Austin Monte Close Carlswald Creek

  • Dear Valued Customer,

    We are aware of an outage in the Carlswald area that may affect your services.

    Our Engineers are working to restore services as soon as possible. We will keep you updated.

    Ticket reference: 66506

  • 11th January 2021

    Vumatel Vumatel - Network Incident #4115 | Bryanston | Fibre Break

    Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Bryanston Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are continuing with repairs this morning

  • Network Incident Reference: #4115 Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Bryanston Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have restored services

  • We are experiencing the following network incident.

    Network Incident Reference: #4115 Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Bryanston Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will continue with repairs in the morning

  • Network Incident Reference: #4115 Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Bryanston Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are continuing with repairs this morning

  • Network Incident Reference: #4115 Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Bryanston Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will continue with repairs in the morning

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Bryanston Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Bryanston Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Bryanston Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Bryanston Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are continuing with repairs this morning

  • MetroFibre #66322 Outage at Klerksdorp Area

    Dear Valued Clients,

    We are aware of an outage at the Klerksdorp Area that may affect your client services. Our Engineers are working on restoring services. We will keep you updated.

    Please contact your allocated key account representative if you have any further queries.

    Kind regards

  • Dear Valued Clients,

    Please note that the fiber services in the Klerksdorp area have been restored. Thank you for your patience.

    Please contact your allocated key account representative if you have any further queries.

    Kind regards

  • 10th January 2021

    No incidents reported

    9th January 2021

    Metrofibre Metrofibre | #66255 Outage at Klerksdorp Area

    Dear Valued Clients,

    We are aware of an outage at the Klerksdorp Area that may affect your client services. Our Engineers are working on restoring services. We will keep you updated.

  • Dear Valued Clients,

    Please note that the fiber services in the Klerksdorp area have been restored. Thank you for your patience.

  • Dear Valued Clients,

    We are aware of an outage at the Klerksdorp Area that may affect your client services. Our Engineers are still working to restore. We will keep you updated.

  • Vumatel Vumatel | Network Incident #4110 | Power Failure | Killarney Park

    Network Incident Description: Power Failure Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Killarney Park Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Power Failure Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Killarney Park Network Type Affected: Active Ethernet
    Current Resident Impact: Connectivity has restored Current Network Incident Status: Power has restored

  • 8th January 2021

    No incidents reported