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Stickied Incidents

23rd October 2020

FrogFoot Frogfoot Port Elizabeth flapping

Once again Frogfoot network is experiencing issues in the Port Elizabeth.

We have reported all PE circuits to them, and requested an incident report and resolution to these endless issues they are having.

Maintenance
Vuma Scheduled Change #1262 | Blairgowrie

Change Reference: #1262 Start Date: 03 November 2020 @ 08h00 End Date: 04 December 2020 @ 17h00 Area/s Affected: Blairgowrie Network Type Affected: Active Ethernet Change Description: PoP cleanup Change Impact: Residents will experience intermittent connectivity during this time

Vuma Scheduled Change #1261 | Linden

Change Reference: #1261 Start Date: 03 November 2020 @ 08h00 End Date: 01 December 2020 @ 17h00 Area/s Affected: Linden 1st Avenue 1st Street 2nd Avenue 2nd Street 3rd Avenue 3rd Street 4th Street 5th Street Network Type Affected: Active Ethernet Change Description: Remediation Project Change Impact: Residents will have no connectivity on one of the days during this time

Vuma Scheduled Change #1299 | Linden

Change Reference: #1299 Start Date: 10 November 2020 @ 08h00 End Date: 30 November 2020 @ 17h00 Area/s Affected: Linden

Streets Affected: 1st Avenue Berg Street Boundary Bram Fischer Drive Central Road Malibongwe Drive Main Street North Road MDU's Affected Maple Mews Villa Fiorentina Network Type Affected: Active Ethernet Change Description: Remediation Project Change Impact: Residents will have no connectivity on one of the days during this time

Frogfoot | Node Maintenance And Cleanup | Lorraine Phase 3 | PE

Reference:FRG1004695 Start Date:2020-11-18 23:00:00.0 Duration (Hours):8 Classification:Environmental Infrastructure Region:Port Elizabeth Impact:Intermittent connectivity during change window

Frogfoot | Node Maintenance And Cleanup | Lorraine Phase 4 | PE

Reference:FRG1004701 Start Date:2020-11-19 23:00:00.0 Duration (Hours):7 Classification:Configuration Change Region:Port Elizabeth Impact:Intermittent connectivity during change window

Metrofibre | Planned Maintenance - 16-19 November 2020

Dear Valued Customer,

Please note that there is planned maintenance on the fibre in the Kyalami, Sunninghill and Carlswald areas during the course of the week from Monday, 16th Nov – Thursday, 19th Nov.

Kindly note the work time window is scheduled each day between 23:30pm – 06:00am.

Please note service impact is expected during this change time frame.

Vuma Scheduled Change #1353 | Sandton

Change Reference: #1353 Start Date: 18 November 2020 @ 23h00 End Date: 19 November 2020 @ 07h00 Area/s Affected: Sandton Uthetha Telecom - HK Studio FTTB

MDU Affected: Village Blues Network Type Affected: Vuma Village Change Description: Fibre cable repairs requested by DFA Change Impact: Clients will have no connectivity during this time

Frogfoot | Kirstenhof Capacity Upgrade | CPT

Reference:FRG997242 Start Date:2020-11-19 23:00:00.0 Duration (Hours):8 Classification:Optimisation Region:Cape Town Impact:30 minutes downtime expected

Frogfoot | Aggregation Switch 3 Reboot | JHB

Reference:FRG1006182 Start Date:2020-11-20 02:00:00.0 Duration (Hours):5 Classification:Fault Resolution Region:Johannesburg Impact:30 minutes downtime expected

Vumatel | Scheduled Change #1361 | Saxonwold

Start Date: 23 November 2020 @ 09h00 End Date: 11 December 2020 @ 17h00 Area/s Affected: Saxonwold Network Type Affected: Active Ethernet Change Description: Fibre cable repairs Change Impact: Clients will have intermittent connectivity during this time

Frogfoot | PE NLD Failover testing and troubleshooting

Reference:FRG1009166 Start Date:2020-11-23 23:00:00.0 Duration (Hours):7 Classification:Optimisation Region:Port Elizabeth Impact:Intermittent connectivity during the change window

Frogfoot | Westbrook bandwidth upgrade

Reference:FRG1011902 Start Date:2020-11-23 23:00:00.0 Duration (Hours):8 Classification:Optimisation Region:Port Elizabeth Impact:Clients will drop for 15 mins during the change.

Frogfoot | Fichardtpark|Gardenia|Pellissier - Migration to FHP Ocnos

Reference:FRG1011918 Start Date:2020-11-23 23:00:00.0 Duration (Hours):8 Classification:Migration of Services Region:Bloemfontein Impact:Client will experience intermittent connectivity during the change window.

MetroFibre - Planned Maintenance - 23-26 November 2020 - Kyalami, Sunninghill and Carlswald

Dear Valued Customer,

Please note that there is planned maintenance on the fibre in the Kyalami, Sunninghill and Carlswald areas during the course of the week from Monday, 23rd Nov – Thursday, 26th Nov.

Kindly note the work time window is scheduled each day between 23:30pm – 06:00am.

Please note service impact is expected during this change time frame.

Vumatel | Scheduled Change #1367 | Weltevreden Park

Start Date: 25 November 2020 @ 08h00 End Date: 01 December 2020 @ 17h00 Area/s Affected: Weltevreden Park

Streets Affected:

Bietou Turn
Brook Road
Brug Road
Cornelius Street
Fern Road
Grand Prix Street
Javelin Crescent
Kloofhout Turn
Moss Road
Spring Road
Vale Road

Network Type Affected: Active Ethernet Change Description: Network Street Cabinet cleanup Change Impact: Clients will have no connectivity during this time

Vumatel | Emergency Change #1408 | Midrand | Dekko Heights

Start Date: 26 November 2020 @ 09h00 End Date: 26 November 2020 @ 12h00 Area/s Affected: Midrand Dekko Heights Network Type Affected: Vuma Village Change Description: Additional splitter installation Change Impact: Clients will have no connectivity during this time The change has been extended due to unforeseen circumstances until 27 November 2020 @ 17h00. We apologise for the inconvenience caused.

Metrofibre | Planned Maintenance - 28/11/2020

Dear Valued Customer,

Please note that there is planned maintenance on the fibre in Villa Neser.

Date: Saturday, 28th November 2020 Time: 08:00 – 17:00

Services may be affected.

Vuma Viilages Scheduled Change #1327 | Germiston

Change Reference: #1327 Start Date: 02 December 2020 @ 06h00 End Date: 02 December 2020 @ 08h30 Area/s Affected: Germiston Lambton Gardens Mimosa Network Type Affected: Vuma Village Change Description: Migration to new circuits at the Node Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #1390 | Paarl

Start Date: 02 December 2020 @ 08h00 End Date: 02 December 2020 @ 17h00 Area/s Affected: Paarl Hahn Street Hendrika Street Kronkel Street Martin Street Moll Street Peter Street Network Type Affected: GPON Change Description: Dome joint repair Change Impact: Residents will have no connectivity during this time

Metrofibre | Planned Maintenance - 05/12/2020

Dear Valued Customer,

Please note that there is planned maintenance on the fibre in Talavera.

Date: Saturday, 5th December 2020 Time: 08:00 – 17:00

Services may be affected.

Past Incidents

16th November 2020

No incidents reported

15th November 2020

Vumatel Vumatel | Network Incident #3769| Fibre Break | Craighall Park

Network Incident Description: Fibre Break Network Incident Grade: Low Region Affected: Johannesburg Area/s Affected: Craighall Park Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status:
Technicians are on-site localising the fault

  • Network Incident Description: Fibre Break Network Incident Grade: Low Region Affected: Johannesburg Area/s Affected: Craighall Park Network Type Affected: GPON Current Resident Impact: Connectivity has been restored. Current Network Incident Status:
    Technicians have restored services .

  • Vumatel Vumatel | Network Incident #3771 | Fibre break | Bali Starling

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Fairlands Bali Starling Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Fairlands Bali Starling Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Fairlands Bali Starling Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • 14th November 2020

    Vumatel Vumatel | Network Incident #3768 | Fibre break | Dekko heights

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Midrand Dekko heights Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are have started with repairs

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Midrand Dekko heights Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Midrand Dekko heights Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers will continue with repairs in the morning

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Midrand Dekko heights Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will continue with repairs in the afternoon

  • Vumatel Vumatel | Network Incident #3763 | Fibre break | Blue Lakes

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Rynfield Blue Lakes Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • This network incident has been resolved.

    Network Incident Reference: 3763 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Rynfield Blue Lakes Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Rynfield Blue Lakes Network Type Affected: GPON Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Vendor Engineers have localised the fault and are evaluating the repair needed

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Rynfield Blue Lakes Network Type Affected: GPON Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Vumatel Vumatel | Network Incident #3765| Pop is down | Phoenix and Chatsworth

    Network Incident Description: Pop is down do to power Network Incident Grade: Low Region Affected: Durban Area/s Affected: Phoenix Chatsworth Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

    13th November 2020

    Vumatel - Network Incident #3758| Fibre break | Leopard Rest

    We are experiencing the following network incident

    Network Incident Reference: 3758 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Alrode Leopard Rest Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Alrode Leopard Rest Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Vumatel - Network Incident #3756 | Fibre break | Midrand

    We are experiencing the following network incident

    Network Incident Reference: 3756 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Midrand Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • This Network Incident has been resolved.

    Network Incident Reference: 3756 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Midrand Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Vuma Network Incident #3755 | Fiber Break | Sun Tropez

    Network Incident Reference: 3755 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Rynfield
    Area/s Affected: Sun Tropez Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers have restored services

  • Network Incident Reference: 3755 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Rynfield
    Area/s Affected: Sun Tropez Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will continue with repairs in the morning

  • 12th November 2020

    Vumatel Vumatel | Network Incident #3754| Power Failure| Bothasig

    Network Incident Description: Power Failure Network Incident Grade: Major Region Affected: Cape Town Area/s Affected: Bothasig Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Power Failure Network Incident Grade: Major Region Affected: Cape Town Area/s Affected: Bothasig Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Vuma Network Incident #3745 | Fibre break | Turfontein

    Network Incident Reference: 3745 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Turfontein Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Turfontein Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Vuma Network Incident #3741 | Fiber Break | Zini River Estate

    Network Incident Reference: 3741 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Durban Area/s Affected: Mthunzini Zini River Estate Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have restored services

  • Network Incident Reference: 3741 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Durban Area/s Affected: Mthunzini Zini River Estate Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

  • Network Incident Reference: 3741 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Durban Area/s Affected: Mthunzini Zini River Estate Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Vuma Network Incident #3742 | Cape Town

    Network Incident Reference: #3742 Network Incident Description: Power failure Network Incident Grade: Critical Region Affected: Cape Town Area/s Affected: Aurora Kenridge Sonstraal Hoogte The Crest Uitzicht Valmary Park Vierlanden Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are working to resolve the incident

  • Network Incident Reference: #3742 Network Incident Description: Power failure Network Incident Grade: Critical Region Affected: Cape Town Area/s Affected: Aurora Kenridge Sonstraal Hoogte The Crest Uitzicht Valmary Park Vierlanden Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Electrician replaced a faulty circuit breaker at the pop

  • 11th November 2020

    International Peering High Latency - Asia and Australia 11 Nov 2020

    Dear Clients,

    Affected Service: International traffic to Asia and Australia Description: High Latency - Asia and Australia Start Time: 11 Nov 2020 17H10 End Time : Ongoing Impact : High latencies and slower browsing to destinations in Asia and Australia

    We are experiencing high latencies to some destinations in Asia and Australia. This has been escalated to our upstream providers and investigations are in progress.

  • High Latency - Asia and Australia 11/11/20 - Resolved Dear Clients,

    Affected Service: International traffic to Asia and Australia Description: High Latency - Asia and Australia Start Time: 11 Nov 2020 17H00 End Time : 11 Nov 2020 21H00 Impact : High latencies and slower browsing to destinations in Asia and Australia

    The high latencies to some destinations in Asia and Australia was caused by a fibre between Johannesburg and Singapore resulting in traffic being re-routed over a longer path. Fibre has been repaired.

  • Vumatel - Network Incident #3738| Fibre break | Greenstone Crest

    We are experiencing the following network incident

    Network Incident Reference: #3738
    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Marlboro Greenstone Crest Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers have localised the fault and have started repairs

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Marlboro Greenstone Crest Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Marlboro Greenstone Crest Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers have localised the fault and have started repairs

  • 10th November 2020

    Vumatel Vumatel | Network Incident #3734| Fibre break | Deo Exulto

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Montana Deo Exulto
    Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Montana Deo Exulto
    Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Montana Deo Exulto
    Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers have localised the fault and have started repairs

  • Network Incident Reference: 3734 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Montana Deo Exulto
    Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Network Incident Reference: 3734 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Montana Deo Exulto
    Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will continue with repairs in the morning

  • Vumatel Vumatel | Network Incident #3732 | Fibre break | Sandpiper Nest

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Kempton Park Sandpiper Nest Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Kempton Park Sandpiper Nest Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Network Incident Reference: 3732 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Kempton Park Sandpiper Nest Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will continue with repairs this afternoon

  • Network Incident Reference: 3732 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Kempton Park Sandpiper Nest Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers will continue with repairs in the morning

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Kempton Park Sandpiper Nest Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Vumatel - Network Incident #3733 | Fibre break | Highveld

    We are experiencing the following network incident

    Network Incident Reference: 3733 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Centurion Highveld Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Network Incident Reference: 3733 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Centurion Highveld Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Centurion Highveld Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers have localised the fault and are evaluating the repair needed

  • Vumatel Vumatel | Network Incident #3730 | Fibre break | Blue Lakes

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Rynfield Blue Lakes Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers have restored services

    Vumatel - Network Incident #3729 | Fibre break | Marandellas

    We are experiencing the following network incident

    Network Incident Reference: 3729 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Rynfield Marandellas Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Reference: 3729 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Rynfield Marandellas Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Rynfield Marandellas Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers have localised the fault and are evaluating the repair needed

  • Network Incident Reference: 3729 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Rynfield Marandellas Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Vumatel Vumatel | Network Incident #3727 | Power Failure | Dobsonville

    Network Incident Description: Power Failure Network Incident Grade: Major Region Affected: Gauteng Area/s Affected: Johannesburg, Dobsonville Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Reference: 3727 Network Incident Description: Fibre Break Network Incident Grade: Major Region Affected: Johannesburg Area/s Affected: Dobsonville Mofolo Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Reference: 3727 Network Incident Description: Fibre Break Network Incident Grade: Major Region Affected: Johannesburg Area/s Affected: Dobsonville Mofolo Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will continue with repairs this morning

  • 9th November 2020

    Vumatel Vumatel | Network Incident #3726| Fibre break | Ravenswood

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Ravenswood Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Network Incident Description: Fibre break Network Incident Grade: Major Region Affected: Johannesburg Area/s Affected: Ravenswood Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Vumatel - Network Incident #3722 | Fibre break | Weltevreden Park-Welridge

    We are experiencing the following network incident

    Network Incident Reference: #3722 Network Incident Description: Fibre break Network Incident Grade: Low Region Affected: Johannesburg Area/s Affected: Weltevreden Park-Welridge Collins Avenue Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and are evaluating the repair needed

  • Network Incident Description: Fibre break Network Incident Grade: Low Region Affected: Johannesburg Area/s Affected: Weltevreden Park-Welridge Collins Avenue Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Fibre break Network Incident Grade: Low Region Affected: Johannesburg Area/s Affected: Weltevreden Park-Welridge Collins Avenue Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are busy with repairs

  • Vumatel Vumatel | Network Incident #3724 | Fiber Break | Krugersdorp

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Krugersdorp Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Network Incident Reference: #3724 Network Incident Description: Fiber Break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Krugersdorp Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Network Incident Reference: 3724
    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng
    Area/s Affected: Krugersdorp
    Network Type Affected: GPON Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Vendor Engineers are still busy with repairs

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng
    Area/s Affected: Krugersdorp
    Network Type Affected: GPON Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Vendor Engineers have localised the fault and are evaluating the repair needed

  • International Peering WACS Link Flap 9 Nov 2020

    Dear Clients,

    Affected Service: International connectivity Description: WACS circuit flapping Impact: Increased latency Time : 9 November 13H45

    We have experienced a brief flap on our WACS circuit at 13H45 this afternoon. Traffic was routed temporarily to our alternate path. Higher latencies would have been experienced during this brief outage.

    We are already engaging with our layer 1 provider on this.

    Vumatel Vumatel | Network Incident #3721 | Fibre break | black eagle crest

    Network Incident Reference: 3721 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Tembisa|Black Eagle Crest Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Tembisa Black Eagle Crest Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Vuma Network Incident #3718 | Fiber Break | Blue Lakes

    Network Incident Reference: 3718 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Rynfield | Blue Lakes Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Network Incident Reference: #3718 Network Incident Description: Fiber Break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Rynfield | Blue Lakes Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Vuma Network Incident #3717 | Fibre break | Delheim

    Network Incident Reference: #3717 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Rynfield Delheim Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Rynfield Delheim Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Rynfield Delheim Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are on-site localising the fault

  • Network Incident Reference: #3717 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Rynfield Delheim Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Vuma Network Incident #3709 | Fiber Break | Greenstone Crest

    Network Incident Reference: #3709 Network Incident Description: Fiber Break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Marlboro, Greenstone Crest Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Power has been restored

  • Vuma Network Incident #3711 | Fibre break | Mtunzini

    Network Incident Reference: 3711 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Durban Area/s Affected: Mtunzini Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Network Incident Reference: 3711 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Durban Area/s Affected: Mtunzini Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Vuma Network Incident #3712| Fibre break | Richards Bay

    Network Incident Reference: 3712
    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Durban Area/s Affected: Richards Bay Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Vendor Engineers have restored services

  • Network Incident Reference: 3712
    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Durban Area/s Affected: Richards Bay Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Vuma Network Incident #3713 | Fibre break | Marandellas

    Network Incident Reference: 3713 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Rynfield Marandellas Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Network Incident Reference: 3713 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Rynfield Marandellas Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services