Some systems are experiencing issues

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Mind the Speed is a premier fibre provider operating in the FTTH market.

Stickied Incidents

23rd October 2020

FrogFoot Frogfoot Port Elizabeth flapping

Once again Frogfoot network is experiencing issues in the Port Elizabeth.

We have reported all PE circuits to them, and requested an incident report and resolution to these endless issues they are having.

Maintenance
Metrofibre | Metrofibre Notice - Emergency Maintenance

Please be advised there is an emergency maintenance to repair cable in Pierre van Ryneveld FSH.

Date: 17/09/2020 Time: 11:00 – 17:00

The services will be impacted.

We do apologise for any inconvenience caused and thank you for your understanding

Metrofibre | Emergency Maintenance

Dear Valued Customer,

Please note that the maintenance on the fibre in Lancelot Complex that was scheduled for today has been stopped by body corporate, they asked for it to be done on:

Date: Tuesday, 29 Sep ‘20 Time: 08:00 – 17:00

Clients that are down will not be up and running until then, any queries can be addressed to the body corporate.

Vumatel | Scheduled Change #962 | Linden

Start Date: 01 September 2020 @ 08h00

End Date: 31st of October 2020 @ 17h00

Area/s Affected: Linden 2nd Avenue 3rd Avenue 4th Street 5th Street 6th Street 7th Street 8th Street 9th Street 10th Street 11th Street 13th Avenue 13th Street

Network Type Affected: Active Ethernet

Change Description: Remediation Project

Change Impact: Residents will have no connectivity on one of the days during this time

Vumatel | Scheduled Change #965 | Linden

Start Date: 01 September 2020 @ 08h00

End Date: 31st of October 2020 @ 17h00

Area/s Affected: Linden 1st Avenue Berg Street Boundary Road Bram Fischer Drive Central Road Main Street North Road

Network Type Affected: Active Ethernet

Change Description: Remediation Project

Change Impact: Residents will have no connectivity on one of the days during this time

Frogfoot | Frogfoot Backhaul Test Noordhoek - Sunnydale

Reference:FRG988857 Start Date:2020-10-27 12:00:00.0 Duration (Hours):2 Classification:Environmental Infrastructure Region:Cape Town Impact:30 minutes downtime expected.

Frogfoot | Switch Upgrade Heldervue/Jonkershoek/Delft

Reference:FRG969445 Start Date:2020-10-27 23:00:00.0 Duration (Hours):8 Classification:Software Install Region:Cape Town Impact:2 hours of intermittent connectivity expected

Frogfoot | Frogfoot Backhaul Test Gordons Bay North - Gordons Bay East

Reference:FRG988861 Start Date:2020-10-28 05:00:00.0 Duration (Hours):2 Classification:Environmental Infrastructure Region:Cape Town Impact:30 minutes downtime expected

Frogfoot | Frogfoot Backhaul Test Gordons Bay North - Gordons Bay Central

Reference:FRG988864 Start Date:2020-10-28 05:00:00.0 Duration (Hours):2 Classification:Environmental Infrastructure Region:Cape Town Impact:30 minutes downtime expected

Vumatel | Scheduled Change #1236 | Quellerina | Karmel

Start Date: 29 October 2020 @ 08h00 End Date: 30 October 2020 @ 18h00 Area/s Affected: Quellerina

Karmel

Network Type Affected: GPON Change Description: MDU NDP cutover Change Impact: Residents will have no connectivity during this time

Frogfoot | Firmware upgrade OLT/ONT | Beacon Bay

Reference:FRG981871 Start Date:2020-10-29 23:00:00.0 Duration (Hours):7 Classification:Software Install Region:East London Impact:Clients will experience downtime while upgrades are in progress

Vuma Scheduled Change #1254 | Allens Nek

Change Reference: #1254 Start Date: 02 November 2020 @ 08h00 End Date: 13 November 2020 @ 17h00 Area/s Affected: Allens Nek Network Type Affected: Active Ethernet Change Description: PoP cleanup project

The cleanup will be done in 2 phases to reduce service disruptions for the clients affected as per schedule below:

Phase 1 | 02 November 2020 to 06 November 2020. Technicians will audit all connections at the PoP. Services will be disrupted intermittently and for very short durations but only once over the 4 working days

Phase 2 | 09 November 2020 to 13 November 2020. Technicians will be moving services in batches to their new switch/port locations. Services will be disrupted in batches but only once throughout the change window Change Impact: Residents will experience intermittent connectivity during this time

Frogfoot | Node Maintenance And Cleanup | Westbrook Phase 1

Reference:FRG984192 Start Date:2020-11-02 23:00:00.0 Duration (Hours):8 Classification:Maintenance Region:Port Elizabeth Impact:Intermittent connectivity during change window

Vuma Scheduled Change #1162 | Ferndale

Change Reference: #1162 Start Date: 03 November 2020 @ 08h00 End Date: 05 November 2020 @ 17h00 Area/s Affected: Ferndale

MDUs Affected Colorado Palm Court Network Type Affected: GPON Change Description: MDU Feeder Audit Change Impact: Residents will experience intermittent connectivity during this time

Vuma Scheduled Change #1237 | Helderkruin

Change Reference: #1237 Start Date: 03 November 2020 @ 08h00 End Date: 04 November 2020 @ 18h00 Area/s Affected: Helderkruin Yvonne Street Network Type Affected: GPON Change Description: Dome joint cutover Change Impact: Residents will have no connectivity during this time

Vuma Scheduled Change #1262 | Blairgowrie

Change Reference: #1262 Start Date: 03 November 2020 @ 08h00 End Date: 04 December 2020 @ 17h00 Area/s Affected: Blairgowrie Network Type Affected: Active Ethernet Change Description: PoP cleanup Change Impact: Residents will experience intermittent connectivity during this time

Vuma Scheduled Change #1261 | Linden

Change Reference: #1261 Start Date: 03 November 2020 @ 08h00 End Date: 01 December 2020 @ 17h00 Area/s Affected: Linden 1st Avenue 1st Street 2nd Avenue 2nd Street 3rd Avenue 3rd Street 4th Street 5th Street Network Type Affected: Active Ethernet Change Description: Remediation Project Change Impact: Residents will have no connectivity on one of the days during this time

Vuma Scheduled Change #1281 | Bryanston South

Change Reference: #1281 Start Date: 03 November 2020 @ 08h00 End Date: 03 November 2020 @ 17h00 Area/s Affected: Bryanston South Network Type Affected: Active Ethernet Change Description: Cable replacement and re-routing Change Impact: Residents will experience intermittent connectivity during this time

Vuma Scheduled Change #1268 | Brenthurst

Change Reference: #1268 Start Date: 03 November 2020 @ 08h00 End Date: 04 November 2020 @ 17h00 Area/s Affected: Brenthurst Akasia Road Boekenhout Avenue Collins Street Curtis Street De Wet Street Denne Avenue Geelhout Avenue Grobler Street Karee Road Kiaat Avenue Kremetart Road Mahonie Avenue Maroela Road Moepel Road Mopanie Avenue Olienhout Road Pienaar Street Seder Road Shepston Street Spekboom Crescent Suikerbos Avenue Taaibos Avenue Thomas Street Tweedy Road Wattl Road Wilge Avenue Network Type Affected: Active Ethernet Change Description: Cable replacement and dome joint repairs Change Impact: Residents will have no connectivity during this time

Vuma Villages Scheduled Change #1278 | Sandton | Monterrey Estae

Change Reference: #1278 Start Date: 03 November 2020 @ 09h00 End Date: 03 November 2020 @ 13h00 Area/s Affected: Sandton Monterrey Estate Network Type Affected: Vuma Village Change Description: Backhaul fibre repairs Change Impact: Clients will have no connectivity during this time

Vumatel | Emergency Change #1284 | Ravenswood

Start Date: 04 November 2020 @ 06h00 End Date: 04 November 2020 @ 09h00 Area/s Affected: Ravenswood Beyerspark Network Type Affected: Vuma Village Change Description: Migration to new circuits at the Node Change Impact: Clients will have no connectivity during this time

Vuma Scheduled Change #1269 | Randpark Ridge

Change Reference: #1269 Start Date: 04 November 2020 @ 08h00 End Date: 11 December 2020 @ 17h00 Area/s Affected: Randpark Ridge Anaboom Place Enkeldoring Street Fiskaal Crescent Flamboyant Street Frangipani Crescent Gardenia Steert Holly Street Kabeljou Crescent Maasbanker Place Makriel Street Maroela Street Mimosa Road Myrtle Street Naboom Road Populier Street Randpark Drive Rooibos Road Seder Street Thrush Avenue Volstruis Crescent

MDUs Affected: Twin Oaks Network Type Affected: Active Ethernet Change Description: Remediation Project Change Impact: Residents will have no connectivity on one of the days during this time

Vuma Scheduled Change #1279 | Honeydew Ridge | Kolmans

Change Reference: #1279 Start Date: 04 November 2020 @ 08h00 End Date: 04 November 2020 @ 18h00 Area/s Affected: Honeydew Ridge Kolmans MDU Network Type Affected: GPON Change Description: MDU cutover Change Impact: Residents will have no connectivity during this time

Vuma Village Scheduled Change #1277 | Sandton | The William

Change Reference: #1277 Start Date: 04 November 2020 @ 09h00 End Date: 04 November 2020 @ 12h00 Area/s Affected: Sandton The William Network Type Affected: Vuma Village Change Description: Backhaul fibre repairs Change Impact: Clients will have no connectivity during this time

Vuma Emergency Change #1276 | Multiple Sites

Change Reference: #1276 Start Date: 05 November 2020 @ 05h00 End Date: 05 November 2020 @ 06h00 Area/s Affected: Fourways Hetzner Klerksdorp Krugersdorp Kyalami Randburg Springs Westgate Network Type Affected: Vuma Village Change Description: Urgent Firmware Upgrade at the Master Node Change Impact: Residents will experience intermittent connectivity during this time

Vuma Scheduled Change #1289 | Randburg | Derby Heights

Change Reference: #1289 Start Date: 06 November 2020 @ 09h00 End Date: 06 November 2020 @ 16h00 Area/s Affected: Randburg Derby Heights Network Type Affected: Vuma Village Change Description: Backhaul fibre repairs Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #1258 | JHB CBD & Roodepoort

Start Date: 08 November 2020 @ 23h00 End Date: 09 November 2020 @ 07h00 Area/s Affected: JHB CBD & Roodepoort

MDUs Affected:

Castle Mansions
Frank's Place
Meridian Villas

Network Type Affected: Vuma Village Change Description: Fibre cable repairs requested by DFA Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #1257 | Roodepoort

Start Date: 08 November 2020 @ 23h00 End Date: 09 November 2020 @ 07h00 Area/s Affected: Roodepoort

Clearwater Office Park

MDUs Affected:

Black Eagle Crest
Eagle Close
Heron Ridge
St Francis

Network Type Affected: Vuma Village Change Description: Fibre cable repairs requested by DFA Change Impact: Residents will have no connectivity during this time

Past Incidents

11th October 2020

Johannesburg Core JHB - Core Router high CPU

One of the routers in Johannesburg is reporting high CPU usage, and has been dropping connections to FTTH pppoe users.

We have made some changed and router is starting to respond correctly again.

  • Router stable for 11 hours - no further incidents monitored.

  • Vumatel Vumatel | Network Incident #3493 | Fibre break | Greenstone Ridge

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Greenstone Ridge Network Type Affected: GPON Current Resident Impact: Residents will experience intermittent connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Reference: 3493 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg
    Area/s Affected: Marlboro Greenstone Ridge Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Network Platforms | High Latency - Asia and Australia 11 Oct 2020

    Dear Network Platforms Clients,

    Affected Service: International traffic to Asia and Australia Description: High Latency - Asia and Australia Start Time: 11 Oct 2020 09H00 End Time : Ongoing Impact : High latencies and slower browsing to destinations in Asia and Australia

    We are experiencing high latencies to some destinations in Asia and Australia. This has been escalated to our upstream providers and investigations are in progress.

    Kind regards, Network Platforms Team

  • Affected Service: International traffic to Asia and Australia Description: High Latency - Asia and Australia Start Time: 11 Oct 2020 09H00 End Time : 12 Oct 2020 04H00 Impact : High latencies and slower browsing to destinations in Asia and Australia

    The high latencies to some destinations in Asia and Australia was caused by a fibre cut KM32.0 from Tapah and Tanjung Malim Node, Perak State (Northern Region) due to horizontal directional drilling works by 3rd party. Fiber has been repaired.

  • Vumatel Vumatel | Network Incident #3491 | Fibre break | The Village

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: The Village Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

    10th October 2020

    No incidents reported

    9th October 2020

    Vumatel Vumatel | Network Incident #3486 | Fibre break | Greenstone Ridge

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Marlboro

    Greenstone Ridge 
    

    Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Marlboro Greenstone Ridge Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers have localised the fault and are evaluating the repair needed

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Marlboro Greenstone Ridge Network Type Affected: GPON Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the fault

  • Vumatel Vumatel | Network Incident #3484 | Fibre break | San Ridge Village

    Network Incident Description: Fibre break Network Incident Grade: Low Region Affected:
    Johannesburg Area/s Affected: San Ridge Village Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Midrand San Ridge Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Vumatel Vumatel | Network Incident #3485 | Fibre Break | Port Elizabeth

    Network Incident Description: Fibre break Network Incident Grade: Major Region Affected: Eastern Cape Area/s Affected: Port Elizabeth Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

    Vumatel Vumatel | Network Incident #3482 | Fibre break | Jukskei Park

    Network Incident Description: Fibre Break Network Incident Grade: Low Region Affected: Johannesburg Area/s Affected: Jukskei Park Robyn street Mineral street Christo street Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

  • Network Incident Description: Fibre Break Network Incident Grade: Low Region Affected: Johannesburg Area/s Affected: Jukskei Park Robyn street Mineral street Christo street Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre Break Network Incident Grade: Low Region Affected: Johannesburg Area/s Affected: Jukskei Park Robyn street Mineral street Christo street Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and have started repairs

  • Vumatel Vumatel | Network Incident #3479 | Fibre break | Highveld Estate

    Network Incident Description: Fibre break Network Incident Grade: Low Region Affected: Centurion Area/s Affected: Highveld Estate Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Centurion Area/s Affected: Highveld Estate
    Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Network Incident Description: Fibre break Network Incident Grade: Low Region Affected: Centurion Area/s Affected: Highveld Estate Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers have localised the fault and are evaluating the repair needed

  • Network Incident Description: Fibre break Network Incident Grade: Low Region Affected: Centurion Area/s Affected: Highveld Estate Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • 8th October 2020

    Vumatel Vumatel | Network Incident #3474 | Hardware failure | Edleen

    Network Incident Description: Hardware failure Network Incident Grade: Low Region Affected: Ekurhuleni Area/s Affected: Edleen Wildepruim Street Gazania Street Tipuana Street Petrea Street Camwood Street Vlierboom Street Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Reference: 3474 Network Incident Description: Hardware failure Network Incident Grade: Low Region Affected: Ekurhuleni Area/s Affected: Edleen Wildepruim Street Gazania Street Tipuana Street Petrea Street Camwood Street Vlierboom Street Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Vumatel Vumatel | Network Incident #3473 | Fibre break | The Finches

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Midrand The Finches Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Midrand The Finches Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • FrogFoot FrogFoot | Regional Area Outage in Western Cape

    Dear Valued Customers,

    We have are aware that Frogfoot is currently experiencing a regional area outage in the Western Cape, They currently have teams investigating this issue.

    In Progress Reference:FRGTBA Start Date:2020-10-08 13:00:00.0 Progress Status: Region: Cape Town Area:Not Specified

    We will keep you updated

    Kind Regards, Mind The Speed

    Vumatel Vumatel | Network Incident #3469| Fibre Break| Brackendowns

    Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Alrode Area/s Affected: Brackendowns Network Type Affected: Gpon Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investiagate

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Alrode Area/s Affected: Brackendowns Network Type Affected: Gpon Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • 7th October 2020

    Vuma Network Incident #3464 | Fibre break | Little Falls

    Network Incident Reference: #3464 Network Incident Description: Fibre break Network Incident Grade: Low Region Affected: Johannesburg Area/s Affected: Little Falls Twickenham Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

  • Network Incident Description: Fibre break Network Incident Grade: Low Region Affected: Johannesburg Area/s Affected: Little Falls Twickenham Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • 6th October 2020

    Vuma Network Incident #3461 | Fibre break | Ville Franche

    Network Incident Reference: 3461 Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Fourways Area/s Affected: Ville Franche Network Type Affected: GPON Current Resident Impact: Residents will experience no connectivity Current Network Incident Status: Technicians are on-site busy with repairs

  • Network Incident Reference: 3461 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Fourways Area/s Affected: Ville Franche Network Type Affected: GPON Current Resident Impact: Residents will experience intermittent connectivity Current Network Incident Status: Vendor Engineers will continue with repairs in the morning

  • Network Incident Reference: 3461 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Fourways Area/s Affected: Ville Franche Network Type Affected: GPON Current Resident Impact: Residents will experience no connectivity
    Current Network Incident Status: Vendor Engineers have localised the fault and are evaluating the repair needed

  • Network Incident Reference: 3461 Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Fourways Area/s Affected: Ville Franche Network Type Affected: GPON Current Resident Impact: Residents will experience no connectivity Current Network Incident Status: Technicians are still busy with repairs.

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Fourways Area/s Affected: Ville Franche Network Type Affected: GPON Current Resident Impact: Residents will experience no connectivity Current Network Incident Status: Technicians are still busy with repairs.

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Fourways Area/s Affected: Ville Franche Network Type Affected: GPON Current Resident Impact: Residents will experience no connectivity Current Network Incident Status: Power has been restored, technicians are enroute to investigate the break.

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Fourways Area/s Affected: Ville Franche Network Type Affected: GPON Current Resident Impact: Residents will experience no connectivity Current Network Incident Status: There is a power failure in the area. Services will restore when power is restored

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Fourways Area/s Affected: Ville Franche Network Type Affected: GPON Current Resident Impact: Residents will experience no connectivity Current Network Incident Status: Technician will continue with the repairs in the morning

  • FrogFoot Regional Area Outage in PE

    Dear Valued Customers,

    We have been informed from Frogfoot that they are experience a regional area outage in PE, They currently have teams investigating this issue. In Progress - Port Elizabeth outage || PLZ Reference:FRGTBA Start Date:2020-10-06 14:53:00.0 Progress Status: Region:Port Elizabeth Area:Not Specified

    We will keep you updated

    Kind Regards, Mind The Speed

  • In progress - Port Elizabeth outage || PLZ Reference:FRGTBA Start Date:2020-10-07 13:15:00.0

    Investigations are currently underway to ascertain the root cause and effectively rectify accordingly

  • Vumatel Vumatel | Network Incident #3459 | Fibre break | Montserrat

    Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Fourways Area/s Affected: Montserrat Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: There is a power failure in the area. Services will restore when power is restored

  • Network Incident Reference: 3459 Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Fourways Area/s Affected: Montserrat Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers have localized the fault and have started repairs

  • Vumatel Vumatel | Network Incident #3457| Fibre Break | Bloemfontein

    Network Incident Description: Fibre Break Network Incident Grade: Major Region Affected: Bloemfontein Area/s Affected: Bloemfontein
    Network Type Affected: GPON Current Resident Impact: Residents will experience degraded services Current Network Incident Status: Vender engineers are on-site investigating the NWI

  • Network Incident Reference: 3457 Network Incident Description: Fibre Break Network Incident Grade: Major Region Affected: Bloemfontein Area/s Affected: Bloemfontein
    Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vender engineers have restored services

  • FrogFoot FrogFoot | Outage | Cape Town & PE

    In Progress - Cape Town and Port Elizabeth Region- Outage

    Start Date:2020-10-06 11:10:00.0

    Progress Status: Resolution In-Progress

  • Resolved - Cape Town & PE Start Date:2020-10-06 11:15:00.0 Resolved Date:2020-10-06 12:30:30.0

  • Vumatel Vumatel | Network Incident #3452 | Fibre Break | The William

    Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Fourways Crossing Area/s Affected: The William Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

    5th October 2020

    Vumatel Vumatel | Network Incident #3451 | Fibre break | Bloemfontein

    Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Bloemfontein Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

    Vuma Network Incident #3448 | Fibre break | Senderwood

    Network Incident Reference: #3448 Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Senderwood Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

    Vuma Network Incident #3449 | Fibre break | Fourways

    Network Incident Reference: #3449 Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Fourways Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

    Vuma Network Incident #3445 | Fibre break | Retreat

    Network Incident Reference: 3445 Network Incident Description: Fibre break Network Incident Grade: Low Region Affected: Cape Town Area/s Affected: Retreat Ardleigh Close Network Type Affected: Gpon Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

    Vuma Network Incident #3443 | Fibre break | Grand Central Apartments

    Network Incident Reference: 3443 Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Midrand Area/s Affected: Grand Central Apartments Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor engineers are en-route to investigate

  • Network Incident Reference: 3443 Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Midrand Area/s Affected: Grand Central Apartments Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers will continue with repairs in the morning

  • Vuma Network Incident #3444 | Fibre break | South Hills Apartments

    Network Incident Reference: 3444 Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Midrand Area/s Affected: South Hills Apartments Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

    Vumatel Vumatel | Network Incident #3440 | Fibre break | Belhar views

    Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Delft Area/s Affected: Belhar views Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Network Incident Reference: #3440 Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Delft Area/s Affected: Belhar views Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor engineers have restored services

  • Vumatel Vumatel | Network Incident #3439 | Fibre break | Germiston

    Network Incident Description: Fibre Break Network Incident Grade: Major Region Affected: Johannesburg Area/s Affected: Germiston
    Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

    4th October 2020

    Vumatel Vumatel | Network Incident #3434 | Fibre break | Forest Hills

    Network Incident Description: Fibre break Network Incident Grade: Low Region Affected: Durban Area/s Affected: Forest Hills Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Fibre break Network Incident Grade: Low Region Affected: Durban Area/s Affected: Forest Hills Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Fibre break Network Incident Grade: Low Region Affected: Durban Area/s Affected: Forest Hills Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are busy with repairs.

  • Network Incident Description: Fibre break Network Incident Grade: Low Region Affected: Durban Area/s Affected: Forest Hills Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

  • Metrofibre Metrofibre | Outage Raceway area Ticket ref: 52824

    Dear Valued Customer,

    We are aware of an outage in Raceway that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

  • Dear Valued Customer,

    Please note we have a major cable break from Raceway POP that may affect your services. There are quite a few cables affected and will take 6-12 hours to repair as we also need to float new cables. We have sufficient resources attending but will take time to repair.

  • Vumatel Vumatel | Network Incident #3433 | Fibre break | Senderwood

    Network Incident Description: Fibre break Network Incident Grade: Major Region Affected: Johannesburg Area/s Affected: Senderwood Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Network Incident Description: Fibre break Network Incident Grade: Major Region Affected: Johannesburg Area/s Affected: Senderwood Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Fibre break Network Incident Grade: Major Region Affected: Johannesburg Area/s Affected: Senderwood Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers have localised the fault and are evaluating the repair needed