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Mind the Speed is a premier fibre provider operating in the FTTH market.

Maintenance
Vumatel |Scheduled Change #746 | Greenside

Start Date: 15 July 2020 @ 09h00

End Date: 14 August 2020 @ 17h00

Area/s Affected: Greenside

Network Type Affected: Active Ethernet

Change Description: New Switch Upgrade & Migration

Change Impact: Residents will experience intermittent connectivity for one of the days during this change window

Vumatel | Scheduled Change #826 | Weltevreden Park - Allen's Nek

Start Date: 29 July 2020 @ 08h00 End Date: 11 August 2020 @ 17h00 Area/s Affected: Weltevreden Park Allen's Nek Network Type Affected: Active Ethernet Change Description: Rerouting 3 aggregation zones in the Weltevreden Park – Allen’s Nek area from 1 PoP to another to create capacity for new installations.

1 aggregation zone will be affected at a time to reduce the overall downtime to residents as per schedule below: Weltevreden Park - Allen's Nek - aggregation zone 1 - 29 July 2020 to 31 July 2020 Weltevreden Park - Allen's Nek - aggregation zone 2 - 03 August 2020 to 5 August 2020 Weltevreden Park - Allen's Nek - aggregation zone 3 - 06 August 2020 to 8 August 2020 We've attached for you a list of premises per aggregation zone for reference purposes Change Impact: Residents will experience intermittent connectivity during this time

Metrofibre | Planned Maintenance Villagio Due 30th and 31st July

Please be advised that planned maintenance will be taking place at Villagio Due Complex on 30th and 31st July, between 08:00 and 17:00.

Service outages may be experienced.

Metrofibre| Notice - Maintenance 31st July Cable move due to road widening | Johannesburg

Dear Valued Customer

Please be advised that maintenance is needed due to road widening at Ronald and Douglass avenue Limbro park.

Date 31st July to 1st August Time 23:00 to 05:00

The Complexes that will be affected are:

Founders Hill

Red Ivory Lane

Lombardy East Free Standing Homes

Marais Steyn Free Standing Homes

Planned Core Network Maintenance

Dear Mind the Speed Clients

Please note that we are aware of a network outage due to technical challenges experienced with the Planned Core Network Maintenance, that is service affecting, Engineers are currently working on resolving this

Affected Service: Connectivity - All Data Centres Description: Planned Switch Maintenance Impact: Intermittent Connectivity.

Mind The Speed Engineers will be upgrading the firmware on all the core switches in all Data Centres. Clients will experience intermittent connectivity during this time as this will require rebooting of devices.

Activity Window:

Planned Event Start time: 00:00 / 2nd August 2020

Planned Event End time: 06:00 / 2nd August 2020

Kind regards, MTS Team

Vumatel | Scheduled Change #839 | Ferndale Ridge

Start Date: 03 August 2020 @ 08h00 End Date: 07 August 2020 @ 17h00 Area/s Affected: Ferndale Ridge Surrey Avenue Kent Avenue Grove Street Cross Street Network Type Affected: Active Ethernet Change Description: Retractanet & fibre cable replacement Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #854 | API - Order Service

Start Date: 03 August 2020 @ 23h00 End Date: 04 August 2020 @ 01h00 System/s Affected: API Change Description: Roll out a backend reference query tool to avoid duplication Change Impact: ISP's will not be able to place any orders during this time

Vumatel | Emergency Change #858 | San Ridge Village

Start Date: 04 August 2020 @ 09h00 End Date: 04 August 2020 @ 11h00 Area/s Affected: San Ridge Village Network Type Affected: Vuma Village Change Description: 16-way Splitter replacement Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #836 | Constantia Kloof

Start Date: 04 August 2020 @ 08h00 End Date: 05 August 2020 @ 18h00 Area/s Affected: Constantia Kloof Bristow Street Golf Club Terrace Ontdekkers Road Boekenhout Street Beverly Drive North Beverly Drive South Liebenberg Road Christiaan De Wet Road Network Type Affected: GPON Change Description: Dome Joint replacement Change Impact: Residents will have no connectivity during this time

Vumatel | Emergency Change #869 | Glenhazel

Start Date: 04 August 2020 @ 08h30 End Date: 04 August 2020 @ 18h00 Area/s Affected: Glenhazel Sandler Road Summerway 6th Avenue Roselyn Street 4th Avenue 5th Avenue Galliot Road Julia E Street Mid Way Birt Street Terminal Crescent 3rd Avenue Network Type Affected: GPON Change Description: Dome Joint repair Change Impact: Residents will have no connectivity during this time

Metrofibre | Maintenance change - 6th August Douglasdale Cut Over

Please be advised that maintenance will be taking place on 6th August.

Time 23:00 to 05:00

Complexes that will be affected are:

Douglas Gate Magalies Park Troupant Village Tamarisk

Vumatel | Scheduled Change #778 | Sandton

Start Date: 07 August 200 @ 21h00 End Date: 08 August 2020 @ 07h00 Area/s Affected: Sandton 66 Peter Place Network Type Affected: Vuma Village Change Description: Fibre repair requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #815 | Centurion

Start Date: 09 August 2020 @ 21h00 End Date: 10 August 2020 @ 07h00 Area/s Affected: Centurion Fincon IT - Unit 3 (Redefine) Wholesale & Retail Sector Education and Training Authority(W&RSETA) (Redefine) FTTB Centurion Lifestyle Centre (Redefine) Lakeside Building A (Redefine) FTTB Outspan House (Redefine) La boheme Ireland Heights Vista The Village Ireland Gardens Highveld 43 / 44 Estate Ireland Hills Savanna Zwartkop Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #863 | Alrode

Start Date: 11 August 2020 @ 05h00 End Date: 11 August 2020 @ 06h00 Area/s Affected: Alrode

Streets Affected: 11 Marie Street 14 Bosrivier Street MDU's Affected: Albertsdal Heights Albemarle Athol Rock Brackendowns Brackenhurst Beyerspark Camellia Street Carribean Close Delphius Leopards Rest Franklin Mews Garden Villas Jacana Mews Harrier Mews Le Chic Meyersdal Ridge Meyersig Lifestyle Estate Monaco Poplar Grove Skuilkrans Ravens Gardens Sonland Park South Hills Swanson Terrace Taurus The Oaks Tomato Turaco Mews

Vumatel | #721 | Centurion

Start Date: 11 August 2020 @ 23h00 Start Date: 12 August 2020 @ 07h00 Area/s Affected: Centurion Dolce Vita Lanzerac Alcmaria Clifton's Place Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Residents will have no connectivity during this time

IP Transit : Century Link / Level 3 Maintenance 12 August 2020

Start Date: 12 August 2020 @ 04h00 End Date: 12 August 2020 @ 06h00

Affected Services: IP Transit

Century Link (Level 3) will be performing maintenance in London during this time slot, they will take our IP Transit link down for the duration of the maintenance, we do have 3 other IP Transit providers as a result there should be affect on customer performance.

Vumatel | Scheduled Change #814 | Sandton

Start Date: 18 August 2020 @ 21h00 End Date: 19 August 2020 @ 07h00 Area/s Affected: Sandton SADV Uthetha Telecom - HK Studio FTTB Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Past Incidents

25th July 2020

No incidents reported

24th July 2020

FrogFoot Frogfoot | Emergency Change Roll back FRG856553

Reference:FRG868692 Start Date:2020-07-24 09:00:00.0 Duration (Hours):3 ETR: 12:00:00 Classification:Fault Resolution In progress Region:Cape Town Impact:Roll back change FRG856553

  • Dear Valued Customer,

    Please note that the fibre services in your area have been restored. Thank you for your patience.

  • Please note that changes previously made on a planned maintenance - REF:FRG856553 were not successful.

    Engineers are currently busy rolling back, resulting in circuits being unstable.

    ETA for completion of Rollback = 1300hrs

    • 23rd July 2020

    Metrofibre MetroFibre | Via Firenza Outage

    Dear Valued Customer,

    We are aware of an outage in Via Firenza that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

  • ear Valued Customer,

    Our Engineers are still working to restore services. We will keep you updated.

  • Dear Valued Customer,

    Our Engineers are still working to restore services. We will keep you updated.

    • Vumatel Vumatel | #2968 | Fibre break | Centurion

    Network Incident Description: Fibre break Network Incident Grade: Critical Area/s Affected: Centurion Network Type Affected: Vuma Village Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Network Incident Description: Fibre break Network Incident Grade: Critical Area/s Affected: Centurion Network Type Affected: Vuma Village Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

    • 22nd July 2020

    FrogFoot FrogFoot | In Progress - Heldervue Outage | Cape Town

    Reference: FRG867431

    Start Date:2020-07-22 17:30:00.0

    Progress Status: Resolution In-Progress

    Region: Cape Town

    Area: Not Specified

  • Resolved - Heldervue Outage Reference:FRG867431 Start Date:2020-07-22 17:30:00.0 Resolved Date:2020-07-22 19:13:52.0 Region:Cape Town Area:Not Specified

    • Vumatel Vumatel | #2962 | Fibre break | Rosebank and Mowbray

    Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Rosebank and Mowbray Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on site localising the fault

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Rosebank and Mowbray Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Rosebank and Mowbray Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Rosebank and Mowbray Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are continuing with repairs this morning

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Rosebank and Mowbray Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will continue with repairs tomorrow morning

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Rosebank and Mowbray Highfield Road Rhodes Avenue Bollihope Crescent Christow Road Roughmoor Road Belmont Street Albert Road GROVE ROAD Princess Street Osborne Road Rose Street Salford Road Cecil Road Long Street Church Street Highbury Road Upper Durban Road John Street Glencaird Road Welgelegen Road Avenue Road Wolmunster Road Astley Street Hare Road Roughmoor Road Queen Street Barry Avenue Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and are evaluating the repair needed.

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Rosebank and Mowbray Highfield Road Rhodes Avenue Bollihope Crescent Christow Road Roughmoor Road Belmont Street Albert Road GROVE ROAD Princess Street Osborne Road Rose Street Salford Road Cecil Road Long Street Church Street Highbury Road Upper Durban Road John Street Glencaird Road Welgelegen Road Avenue Road Wolmunster Road Astley Street Hare Road Roughmoor Road Queen Street Barry Avenue Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on site localising the fault

    • Metrofibre Metro Fibre | Outage in Centurion

    Good Day

    We are aware of an outage in the Centurion area that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

  • Dear Valued Customer,

    Our Engineers are still working to restore services. We will keep you updated.

  • Dear Valued Customer,

    Our Engineers are still working to restore services as soon as possible. We will keep you updated.

    • Vumatel Vumatel | #2960 | Fibre break | Melrose

    Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: 6 Somerville Road Villa Carrara Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: MDU's affected Villa Carrara Tiffany Fonteny Melrose estate Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: MDU's affected Villa Carrara Tiffany Fonteny Melrose estate Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will continue with repairs tomorrow

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: MDU's affected Villa Carrara Tiffany Fonteny Melrose estate Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and are evaluating the repair needed

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: MDU's affected Villa Carrara Tiffany Fonteny Melrose estate Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are onsite localizing the fault.

    • Metrofibre Metrofibre | Outage at Eden Sandton

    We are aware of an outage that may affect your clients services at Eden Sandton. Our Engineers are working on restoring services. We will keep you updated.

    21st July 2020

    Metrofibre Metrofibre | Outage Sunninghill

    Good Day

    We are aware of an outage in Sunninghill area that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

  • Dear Valued Customer,

    Please note that the fibre services in your area have been restored. Thank you for your patience.

  • Dear Valued Customer,

    Our Engineers are still working to restore services. We will keep you updated.

    • Metrofibre Metrofibre | Outage In Douglasdale

    Good Day,

    We are aware of an outage that may affect your clients services in the Douglasdale area. Our Engineers are working on restoring services. We will keep you updated.

  • Good Day,

    We are aware of an outage that may affect your clients services in the Douglasdale area. Our Engineers have identified the issue and are working on restoring services. We will keep you updated.

  • Dear Valued Customer,

    Our Engineers are still working to restore services. We will keep you updated.

    • 20th July 2020

    Vumatel Vumatel | #2953 | Hardware failure |Panorama -a12

    Network Incident Description: Hardware failure Network Incident Grade: Low Area/s Affected: Panorama -a12 Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

  • Network Incident Description: Hardware failure Network Incident Grade: Low Area/s Affected: Panorama -a12 Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

    • Openserve Openserve | Midrand Outage

    Dear Valued Customer,

    We are aware of an outage in Midrand that may affect your services. We are currently investigating to establish the root cause. We will keep you updated.

  • Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Outage ref: 70BRK200720

    Affecting +500 clients

    Investigations still underway, more updates to follow

    • 19th July 2020

    Vumatel Vumatel | #2946 | Fibre Break | Northworld

    Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Northworld Janine Road Yvonne Place Helena Crescent Network Type Affected: Active ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and are evaluating the repairs needed

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Northworld Janine Road Yvonne Place Helena Crescent Network Type Affected: Active ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Northworld Janine Road Yvonne Place Helena Crescent Network Type Affected: Active ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and have started repairs

    • Vumatel Vumatel | #2941| Fibre Break| Farfield MDU

    Network Incident Description: Fibre Break Network Incident Grade: Low Area/s Affected: Farfield MDU Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

  • Network Incident Description: Fibre Break Network Incident Grade: Low Area/s Affected: Farfield MDU Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Fibre Break Network Incident Grade: Low Area/s Affected: Farfield MDU Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have started with repairs

    • Vumatel Vumatel | #2942| Edgemead| Hardware Failure

    Network Incident Description: Hardware failure Network Incident Grade: Critical Area/s Affected: Edgemead Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Hardware failure Network Incident Grade: Critical Area/s Affected: Edgemead Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Power has restored

    • 18th July 2020

    Vumatel Vumatel | #2939 | Fibre Break | Randpark Ridge

    Network Incident Description: Fibre Break Network Incident Grade: Minor Area/s Affected: Randpark Ridge : Thrush Avenue Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Area/s Affected: Randpark Ridge : Thrush Avenue Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Area/s Affected: Randpark Ridge : Thrush Avenue Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Area/s Affected: Randpark Ridge : Thrush Avenue Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and have started repairs