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Maintenance
Vumatel |Scheduled Change #746 | Greenside

Start Date: 15 July 2020 @ 09h00

End Date: 14 August 2020 @ 17h00

Area/s Affected: Greenside

Network Type Affected: Active Ethernet

Change Description: New Switch Upgrade & Migration

Change Impact: Residents will experience intermittent connectivity for one of the days during this change window

Vumatel | Scheduled Change #826 | Weltevreden Park - Allen's Nek

Start Date: 29 July 2020 @ 08h00 End Date: 11 August 2020 @ 17h00 Area/s Affected: Weltevreden Park Allen's Nek Network Type Affected: Active Ethernet Change Description: Rerouting 3 aggregation zones in the Weltevreden Park – Allen’s Nek area from 1 PoP to another to create capacity for new installations.

1 aggregation zone will be affected at a time to reduce the overall downtime to residents as per schedule below: Weltevreden Park - Allen's Nek - aggregation zone 1 - 29 July 2020 to 31 July 2020 Weltevreden Park - Allen's Nek - aggregation zone 2 - 03 August 2020 to 5 August 2020 Weltevreden Park - Allen's Nek - aggregation zone 3 - 06 August 2020 to 8 August 2020 We've attached for you a list of premises per aggregation zone for reference purposes Change Impact: Residents will experience intermittent connectivity during this time

Metrofibre | Planned Maintenance Villagio Due 30th and 31st July

Please be advised that planned maintenance will be taking place at Villagio Due Complex on 30th and 31st July, between 08:00 and 17:00.

Service outages may be experienced.

Metrofibre| Notice - Maintenance 31st July Cable move due to road widening | Johannesburg

Dear Valued Customer

Please be advised that maintenance is needed due to road widening at Ronald and Douglass avenue Limbro park.

Date 31st July to 1st August Time 23:00 to 05:00

The Complexes that will be affected are:

Founders Hill

Red Ivory Lane

Lombardy East Free Standing Homes

Marais Steyn Free Standing Homes

Planned Core Network Maintenance

Dear Mind the Speed Clients

Please note that we are aware of a network outage due to technical challenges experienced with the Planned Core Network Maintenance, that is service affecting, Engineers are currently working on resolving this

Affected Service: Connectivity - All Data Centres Description: Planned Switch Maintenance Impact: Intermittent Connectivity.

Mind The Speed Engineers will be upgrading the firmware on all the core switches in all Data Centres. Clients will experience intermittent connectivity during this time as this will require rebooting of devices.

Activity Window:

Planned Event Start time: 00:00 / 2nd August 2020

Planned Event End time: 06:00 / 2nd August 2020

Kind regards, MTS Team

Vumatel | Scheduled Change #839 | Ferndale Ridge

Start Date: 03 August 2020 @ 08h00 End Date: 07 August 2020 @ 17h00 Area/s Affected: Ferndale Ridge Surrey Avenue Kent Avenue Grove Street Cross Street Network Type Affected: Active Ethernet Change Description: Retractanet & fibre cable replacement Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #854 | API - Order Service

Start Date: 03 August 2020 @ 23h00 End Date: 04 August 2020 @ 01h00 System/s Affected: API Change Description: Roll out a backend reference query tool to avoid duplication Change Impact: ISP's will not be able to place any orders during this time

Vumatel | Emergency Change #858 | San Ridge Village

Start Date: 04 August 2020 @ 09h00 End Date: 04 August 2020 @ 11h00 Area/s Affected: San Ridge Village Network Type Affected: Vuma Village Change Description: 16-way Splitter replacement Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #836 | Constantia Kloof

Start Date: 04 August 2020 @ 08h00 End Date: 05 August 2020 @ 18h00 Area/s Affected: Constantia Kloof Bristow Street Golf Club Terrace Ontdekkers Road Boekenhout Street Beverly Drive North Beverly Drive South Liebenberg Road Christiaan De Wet Road Network Type Affected: GPON Change Description: Dome Joint replacement Change Impact: Residents will have no connectivity during this time

Vumatel | Emergency Change #869 | Glenhazel

Start Date: 04 August 2020 @ 08h30 End Date: 04 August 2020 @ 18h00 Area/s Affected: Glenhazel Sandler Road Summerway 6th Avenue Roselyn Street 4th Avenue 5th Avenue Galliot Road Julia E Street Mid Way Birt Street Terminal Crescent 3rd Avenue Network Type Affected: GPON Change Description: Dome Joint repair Change Impact: Residents will have no connectivity during this time

Metrofibre | Maintenance change - 6th August Douglasdale Cut Over

Please be advised that maintenance will be taking place on 6th August.

Time 23:00 to 05:00

Complexes that will be affected are:

Douglas Gate Magalies Park Troupant Village Tamarisk

Vumatel | Scheduled Change #778 | Sandton

Start Date: 07 August 200 @ 21h00 End Date: 08 August 2020 @ 07h00 Area/s Affected: Sandton 66 Peter Place Network Type Affected: Vuma Village Change Description: Fibre repair requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #815 | Centurion

Start Date: 09 August 2020 @ 21h00 End Date: 10 August 2020 @ 07h00 Area/s Affected: Centurion Fincon IT - Unit 3 (Redefine) Wholesale & Retail Sector Education and Training Authority(W&RSETA) (Redefine) FTTB Centurion Lifestyle Centre (Redefine) Lakeside Building A (Redefine) FTTB Outspan House (Redefine) La boheme Ireland Heights Vista The Village Ireland Gardens Highveld 43 / 44 Estate Ireland Hills Savanna Zwartkop Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #863 | Alrode

Start Date: 11 August 2020 @ 05h00 End Date: 11 August 2020 @ 06h00 Area/s Affected: Alrode

Streets Affected: 11 Marie Street 14 Bosrivier Street MDU's Affected: Albertsdal Heights Albemarle Athol Rock Brackendowns Brackenhurst Beyerspark Camellia Street Carribean Close Delphius Leopards Rest Franklin Mews Garden Villas Jacana Mews Harrier Mews Le Chic Meyersdal Ridge Meyersig Lifestyle Estate Monaco Poplar Grove Skuilkrans Ravens Gardens Sonland Park South Hills Swanson Terrace Taurus The Oaks Tomato Turaco Mews

Vumatel | #721 | Centurion

Start Date: 11 August 2020 @ 23h00 Start Date: 12 August 2020 @ 07h00 Area/s Affected: Centurion Dolce Vita Lanzerac Alcmaria Clifton's Place Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Residents will have no connectivity during this time

IP Transit : Century Link / Level 3 Maintenance 12 August 2020

Start Date: 12 August 2020 @ 04h00 End Date: 12 August 2020 @ 06h00

Affected Services: IP Transit

Century Link (Level 3) will be performing maintenance in London during this time slot, they will take our IP Transit link down for the duration of the maintenance, we do have 3 other IP Transit providers as a result there should be affect on customer performance.

Vumatel | Scheduled Change #814 | Sandton

Start Date: 18 August 2020 @ 21h00 End Date: 19 August 2020 @ 07h00 Area/s Affected: Sandton SADV Uthetha Telecom - HK Studio FTTB Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Past Incidents

18th July 2020

Vumatel Vumatel | #2939 | Fibre Break | Randpark Ridge

Network Incident Description: Fibre Break Network Incident Grade: Minor Area/s Affected: Randpark Ridge : Thrush Avenue Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Area/s Affected: Randpark Ridge : Thrush Avenue Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Area/s Affected: Randpark Ridge : Thrush Avenue Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Area/s Affected: Randpark Ridge : Thrush Avenue Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and have started repairs

  • 17th July 2020

    Vumatel Vumatel | #2936 | Fibre Break | Midrand

    Network Incident Description: Fibre Break Area/s Affected: Midrand Chesnick place Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Pending Investigation

  • Network Incident Description: Fibre Break Area/s Affected: Midrand Chesnick place Network Type Affected: GPON Current Resident Impact: connectivity has restored
    Current Network Incident Status: Vendor Engineers have restored services

  • Network Incident Description: Fibre Break Area/s Affected: Midrand Chesnick place
    Network Type Affected: GPON Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Vendor Engineers are continuing with repairs this morning

  • Network Incident Description: Fibre Break Area/s Affected: Midrand Chesnick place Network Type Affected: GPON Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Vendor Engineers will continue with repairs in the morning

  • Network Incident Description: Fibre Break Area/s Affected: Midrand Chesnick place Network Type Affected: GPON Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Vendor Engineers are on-site localising the fault

  • Vumatel Vumatel | Network Incident #2933 | Fibre Break | The Harrier

    Network Incident Description: Fibre break

    Network Incident Grade: Minor

    Area/s Affected: Midrand

    The Harrier

    Network Type Affected: Vuma Village

    Current Resident Impact: Residents have no connectivity

    Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Fibre Break Area/s Affected: Midrand The Harrier Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Network Incident Description: Fibre Break Area/s Affected: Midrand The Harrier Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Vendor engineers are implementing a resolution

  • Network Incident Description: Fibre Break Area/s Affected: Midrand The Harrier Network Type Affected: GPON Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Vendor Engineers will continue with repairs in the morning

  • Network Incident Description: Fibre Break Area/s Affected: Midrand The Harrier Network Type Affected: GPON Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Vendor Engineers have localised the fault and are evaluating the repair needed

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Midrand The Harrier Network Type Affected: Vuma Village Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Midrand The Harrier Network Type Affected: Vuma Village Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site

  • Vumatel Vumatel | Network Incident #2930 | Fibre Break | Greenstone Ridge

    Network Incident Description: Fibre break

    Network Incident Grade: Minor

    Area/s Affected: Marlboro

    Greenstone Ridge

    Network Type Affected: Vuma Village

    Current Resident Impact: Residents have no connectivity

    Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Fibre Break Area/s Affected: Marlboro Greenstone Ridge Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Marlboro Greenstone Ridge Network Type Affected: Vuma Village Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localized the fault and have started repairs

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Marlboro, Greenstone Ridge Network Type Affected: Vuma Village Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • 16th July 2020

    Vumatel Vumatel | #2929 | Fibre Break | Alrode

    Network Incident Description: Fibre Break Area/s Affected: Alrode Brackendowns Hardekool & Mariti street Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Network Incident Description: Fibre Break Area/s Affected: Alrode Brackendowns Hardekool & Mariti street Network Type Affected: GPON Current Resident Impact: connectivity has restored
    Current Network Incident Status: Vendor Engineers have restored services

  • Vumatel Vumatel | #2925 | Fibre Break | Quellerina

    Network Incident Description: PoP down Network Incident Grade: Major Area/s Affected: Quellerina Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are enroute to investigate

  • etwork Incident Description: PoP down Network Incident Grade: Major Area/s Affected: Quellerina Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: PoP down Network Incident Grade: Major Area/s Affected: Quellerina Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on site investigating

  • Metrofibre Metrofibre | Amberfield Outage

    Dear Valued Customer,

    We are aware of an outage in Amberfield that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

  • Services restored following resolution of issue affecting connectivity

  • Vumatel Vumatel | Network Incident #2919 | Fibre Break | Lansdowne & Kenwyn

    Network Incident Description: Fibre break

    Network Incident Grade: Minor

    Area/s Affected: Lansdowne & Kenwyn

    Network Type Affected: Active Ethernet

    Current Resident Impact: Residents have no connectivity

    Current Network Incident Status: Technicians have localised the fault and are evaluating the repair needed

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Lansdowne & Kenwyn Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services.

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Lansdowne & Kenwyn Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Lansdowne & Kenwyn Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are continuing with repairs this morning

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Lansdowne & Kenwyn Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are busy with repairs.

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Lansdowne & Kenwyn Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and have started repairs

  • Vumatel Vumatel | Network Incident #2920 | Fibre Break | Valmary Park

    Network Incident Description: Fibre Break

    Network Incident Grade: Minor

    Area/s Affected: Valmary Park :

    Durbanville Malan Mills Benurban Lindenberg Van Der Byl Dalsig Way Van Der Westhuize Magnolia Bond Starke Rodger Vygeboom Lindenberg Louw Benurban Simonsberg Moreson

    Network Type Affected: Active Ethernet

    Current Resident Impact: Residents have no connectivity

    Current Network Incident Status: Technicians are on-site localising the fault

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Area/s Affected: Valmary Park : Durbanville Avenue Malan Steet Mills Street Rodger Street Lindenberg Avenue Derby Avenue Van Der Byl Avenue Van Der Westhuize Avenue Magnolia Crescent Bond Avenue Starke Street Rodger Street Lindenberg Avenue Louw Street Benurban Road Simonsberg Road Dalsig Way Oxford Street Greenville Close Hugo Street Panorama Avenue Jacaranda Street Baxter Avenue Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services.

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Area/s Affected: Valmary Park : Durbanville Avenue Malan Steet Mills Street Rodger Street Lindenberg Avenue Derby Avenue Van Der Byl Avenue Van Der Westhuize Avenue Magnolia Crescent Bond Avenue Starke Street Rodger Street Lindenberg Avenue Louw Street Benurban Road Simonsberg Road Dalsig Way Oxford Street Greenville Close Hugo Street Panorama Avenue Jacaranda Street Baxter Avenue Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Lansdowne & Kenwyn Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will continue with repairs in the morning

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Area/s Affected: Valmary Park : Durbanville Avenue Malan Steet Mills Street Rodger Street Lindenberg Avenue Derby Avenue Van Der Byl Avenue Van Der Westhuize Avenue Magnolia Crescent Bond Avenue Starke Street Rodger Street Lindenberg Avenue Louw Street Benurban Road Simonsberg Road Dalsig Way Oxford Street Greenville Close Hugo Street Panorama Avenue Jacaranda Street Baxter Avenue Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are continuing with repairs this morning

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Area/s Affected: Valmary Park : Durbanville Avenue Malan Steet Mills Street Rodger Street Lindenberg Avenue Derby Avenue Van Der Byl Avenue Van Der Westhuize Avenue Magnolia Crescent Bond Avenue Starke Street Rodger Street Lindenberg Avenue Louw Street Benurban Road Simonsberg Road Dalsig Way Oxford Street Greenville Close Hugo Street Panorama Avenue Jacaranda Street Baxter Avenue Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are busy with repairs.

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Area/s Affected: Valmary Park : Durbanville Avenue Malan Steet Mills Street Rodger Street Lindenberg Avenue Derby Avenue Van Der Byl Avenue Van Der Westhuize Avenue Magnolia Crescent Bond Avenue Starke Street Rodger Street Lindenberg Avenue Louw Street Benurban Road Simonsberg Road Dalsig Way Oxford Street Greenville Close Hugo Street Panorama Avenue Jacaranda Street Baxter Avenue Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and have started repairs

  • 15th July 2020

    Vumatel Vumatel | #2918 | OLTs Down |Kloof & Hillcrest

    Network Incident Description: OLTs Down Network Incident Grade: Minor Area/s Affected: Kloof & Hillcrest Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

  • Network Incident Description: OLTs Down Network Incident Grade: Minor Area/s Affected: Kloof & Hillcrest Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: OLTs Down Network Incident Grade: Minor Area/s Affected: Kloof & Hillcrest Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: OLTs Down Network Incident Grade: Minor Area/s Affected: Kloof & Hillcrest Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have started with repairs

  • FrogFoot Frogfoot | CPT Greenway Rise Outage

    Reference: FRG861213 Start Date: 2020-07-15 15:31:00.0 Progress Status: Resolution In-Progress Region: Cape Town Area: Not Specified

    FrogFoot FrogFoot | In Progress - CPT Glencairn Outage

    Reference: FRG860285

    Start Date:2020-07-14 22:58:00.0

    Progress Status: Resolution In-Progress

    Region: Cape Town

    Area: Not Specified

    Vumatel Vumatel | Network Incident #2911 | POP Down | Wynberg Cape Town

    Network Incident Description: POP Down

    Network Incident Grade: Major

    Area/s Affected: Wynberg

    Network Type Affected: Active ethernet

    Current Resident Impact: Residents have no connectivity

    Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: POP Down Network Incident Grade: Major Area/s Affected: Wynberg Network Type Affected: Active ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: POP Down Network Incident Grade: Major Area/s Affected: Wynberg Network Type Affected: Active ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

  • 14th July 2020

    Vumatel Vumatel | Network Incident #2908| Naymin Park| Fibre Break

    Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Naymin Park Alice Street Goulburn Street Surrey Street Fitzroy Street Anderson Street Goodwood street Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Naymin Park Alice Street Goulburn Street Surrey Street Fitzroy Street Anderson Street Goodwood street Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Naymin Park Alice Street Goulburn Street Surrey Street Fitzroy Street Anderson Street Goodwood street Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Naymin Park Alice Street Goulburn Street Surrey Street Fitzroy Street Anderson Street Goodwood street Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have started with repairs

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Naymin Park Alice Street Goulburn Street Surrey Street Fitzroy Street Anderson Street Goodwood street Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and are evaluating the repair needed

  • Vumatel Vumatel | Network Incident #2905| Miccema2 | Power Failure

    Network Incident Description: Power Failure Network Incident Grade: Minor Area/s Affected: Miccema2 Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Power Failure. Services will restore when power is restored.

  • Network Incident Description: Power Failure Network Incident Grade: Minor Area/s Affected: Miccema2 Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Power has restored

  • 13th July 2020

    Vumatel Vumatel | #2902 | Fibre Break | Country Life Park MDU

    Network Incident Description: Fibre Break Network Incident Grade: Minor Area/s Affected: Bryanston - Country Life Park MDU Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have started with repairs

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Area/s Affected: Bryanston - Country Life Park MDU Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • FrogFoot FrogFoot | In Progress - Protea Glen West 1.2, 1.3, 1.9, 1.10 Outage - Possible Vandalism| Johannesburg

    Reference: FRG859405

    Start Date:2020-07-13 14:00:00.0

    Progress Status: Resolution In-Progress

    Region: Johannesburg

    Area: Not Specified

    Vumatel Vumatel | Network Incident #2899 | Fibre Break | Port Elizabeth

    Network Incident Description: Fibre Break

    Area/s Affected: Port Elizabeth

    Network Type Affected: GPON

    Current Resident Impact: Residents have no connectivity

    Current Network Incident Status: Pending Investigation

  • Network Incident Description: Power failure Area/s Affected: Port Elizabeth Network Type Affected: GPON Current Resident Impact: connectivity has restored Current Network Incident Status: Vendor engineers have restored services

  • Network Incident Description: Power failure Area/s Affected: Port Elizabeth Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor engineers are en-route to investigate

  • Vumatel Vumatel | Network Incident #2897| Hardware failure | Fontainebleau

    Network Incident Description: Hardware failure Network Incident Grade: Major Area/s Affected: Fontainebleau Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Hardware failure Network Incident Grade: Major Area/s Affected: Fontainebleau Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Hardware failure Network Incident Grade: Major Area/s Affected: Fontainebleau Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will continue with repairs in the morning

  • Vumatel Vumatel | Network Incident #2895 | Fibre Break | Alrode

    Network Incident Description: Fibre Break

    Area/s Affected: Alrode

    Brackendowns

    Network Type Affected: GPON

    Current Resident Impact: Residents have no connectivity

    Current Network Incident Status: Pending Investigation

  • Network Incident Description: Fibre Break Area/s Affected: Alrode Brackendowns Network Type Affected: GPON Current Resident Impact: connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Fibre Break Area/s Affected: Alrode Brackendowns Network Type Affected: GPON Current Resident Impact: Residents will experience degraded services Current Network Incident Status: Vendor Engineers will continue with repairs in the morning

  • 12th July 2020

    Vumatel Vumatel | Network Incident #2893 | Fibre break | Helderkruin

    Network Incident Description: Fibre break

    Network Incident Grade: Minor

    Area/s Affected: Helderkruin

    Veronica Street Watson Street Grosskopf Street

    Network Type Affected: GPON

    Current Resident Impact: Residents have no connectivity

    Current Network Incident Status: Technicians have localised the fault and are evaluating the repair needed

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Helderkruin

    • Veronica Street • Watson Street • Grosskopf Street Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services.

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Helderkruin Veronica Street Watson Street Grosskopf Street Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will continue with repairs in the morning

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Helderkruin Veronica Street Watson Street Grosskopf Street Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have started with repairs.

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Helderkruin Veronica Street Watson Street Grosskopf Street Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will continue with repairs in the morning.