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Maintenance
Vumatel | Scheduled Change #643 | Rynfield | La Como

Start Date: 09 June 2020 @ 08h30

End Date: 21 July 2020 @ 15h00

Area/s Affected: Rynfield

La Como, Clearwater Estate, Clearwater Heights, Cazablanca. Network Type Affected: Vuma Village

Change Description: Network Cabinet Clean-up

Change Impact: Residents will experience intermittent connectivity during this time

Frogfoot | Upgrade of Aggregation switches - CPT attempt 2

Reference: FRG840791 Start Date: 2020-07-06 23:00:00.0 Duration (Hours): 8 Classification: Environmental Infrastructure Region: Cape Town Impact: Intermittent connectivity. Switches will be upgraded systematically to avoid redundant services dropping at the same time.

Vumatel | #679 | JHB CBD

Start Date: 08 July 2020 @ 21h00 End Date: 09 July 2020 @ 07h00 Area/s Affected: JHB CBD The Brooklyn Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Frogfoot | Port Elizabeth - Aggregation switch upgrade

Reference: FRG853721 Start Date: 2020-07-08 23:00:00.0 Duration (Hours): 8 Classification: Hardware upgrade Region: Port Elizabeth Impact: Customers will go down during the maintenance. Up to 8 Hours, downtime can be expected for customers in Port Elizabeth

Frogfoot | Aggregation switch upgrade | Port Elizabeth

Reference: FRG853721

Start Date: 2020-07-08 23:00:00.0

Duration (Hours): 8

Classification: Hardware upgrade

Region: Port Elizabeth

Impact: Customers will go down during the maintenance. Up to 8 Hours downtime can be expected for customers in Port Elizabeth

FrogFoot| Optimize MPLS on all DBN switches | Durban

Reference: FRG843416

Start Date: 2020-07-08 23:00:00.0

Duration (Hours): 8

Classification: Maintenance

Region: Durban

Impact: Intermittent connectivity

Metrofibre | Planned Maintenance 9th July Kyalami View 2

Please note that there is planned maintenance on the fibre in Kyalami View 2 on 9th July between 8:00 and 17:00.

Service outage is expected.

Vumatel | #721 | Centurion

Start Date: 09 July 2020 @ 23h00 End Date: 10 July 2020 @ 07h00 Area/s Affected: Centurion Dolce Vita Lanzerac Alcmaria Clifton's Place Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #744 | Tamboerskloof

Start Date: 09 July 2020 @ 23h59 End Date: 10 July 2020 @ 06h00 Area/s Affected: Tamboerskloof Oranjezicht Network Type Affected: Active Ethernet Change Description: 3-Phase Generator Upgrade Change Impact: Residents will have no connectivity during this time

FrogFoot | Constantia 40G Upgrade | Cape Town

Reference: FRG844196

Start Date: 2020-07-10 05:30:00.0

Duration (Hours): 2

Classification: Hardware upgrade

Region: Cape Town

Impact: Customers may experience intermittent connectivity for 10-30minutes as traffic is re-routed

FrogFoot | Maintenance repairs # Sherwood 1.7 | Port Elizabeth

Reference: FRG850370

Start Date: 2020-07-11 08:00:00.0

Duration (Hours): 4

Classification: Maintenance

Region: Port Elizabeth

Impact: 3.5 Hours downtime expected

Vumatel | Scheduled Change #725 | Centurion

Start Date: 12 July 2020 @ 21h00 End Date: 13 July 2020 @ 07h00 Area/s Affected: Centurion Ireland Heights Ireland Gardens Ireland Hills Vista Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #736 | Pretoria CBD

Start Date: 13 July 2020 @ 23h00 End Date: 14 July 2020 @ 07h00 Area/s Affected: Pretoria CBD Sharon's Place Tom's Place City Place Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #739 | Richards Bay & Mtunzini

Start Date: 13 July 2020 @ 23h00 End Date: 14 July 2020 @ 07h00 Area/s Affected: Richards Bay Birdswood Montrose Mtunzini Mtunzini Zini River Estate Montrose Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #753 | Johannesburg CBD, Hetzner Samrand & Rivervalley Estate

Start Date: 14 July 2020 @ 04h00 End Date: 14 July 2020 @ 05h00 Area/s Affected: Johannesburg CBD Elevate Brooklyn Closseum Vuja De Towers Main The Emerald Greene Tali's Place North Berwick Jonathan Ball Publishers Jewel City The Diamond Park Lane Village Hetzner Samrand Leopard Terrace Waterberg Fields Willow Crest Rivervalley Estate Network Type Affected: VUMA VILLAGE Change Description: Core Switch Software Upgrade Change Impact: Residents will have no connectivity during this time

Vumatel | #714 | JHB CBD

Start Date: 18 July 2020 @ 21h00 End Date: 19 July 2020 @ 07h00 Area/s Affected: JHB CBD Tali's Place Towers Main Vuja De Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel | #716 | JHB CBD

Start Date: 19 July 2020 @ 21h00 End Date: 20 July 2020 @ 07h00 Area/s Affected: JHB CBD Elevate Towers Main Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Past Incidents

23rd June 2020

Vumatel Vumatel | #2787 | Fibre break | Airfield

Network Incident Description: Fibre break Network Incident Grade: Low Area/s Affected: Airfield Annabella MDU Regina court MDU Villa Emila MDU Lucille Court MDU Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and are evaluating the repair needed

  • Network Incident Description: Fibre break Network Incident Grade: Low Area/s Affected: Airfield Annabella MDU Regina court MDU Villa Emila MDU Lucille Court MDU Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Fibre break Network Incident Grade: Low Area/s Affected: Airfield Annabella MDU Regina court MDU Villa Emila MDU Lucille Court MDU Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have started with repairs

  • Vumatel Vumatel | Network Incident #2785 | Fibre Break | Jewel City

    Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Johannesburg Jewel City Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Fibre Break Area/s Affected: Johannesburg Jewel City Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Network Incident Description: Fibre Break Area/s Affected: Johannesburg Jewel City Network Type Affected: GPON Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Vendor Engineers are on-site localising the fault

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Johannesburg Jewel City Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • FrogFoot Frogfoot | Port Elizabeth - Westbrook Outage

    Reference: FRG842647 Start Date: 2020-06-23 07:03:00.0 Progress Status: Technicians Dispatched Region: Port Elizabeth Area: Not Specified

  • Resolved - PLZ - Westbrook Outage Reference:FRG842647 Start Date:2020-06-23 07:03:00.0 Resolved Date:2020-06-23 23:49:27.0

  • 22nd June 2020

    No incidents reported

    21st June 2020

    Vumatel Vumatel | Network Incident #2773 | OLTs Down | Mofolo & Dobsonville

    Network Incident Description: OLTs Down

    Network Incident Grade: Minor

    Area/s Affected: Mofolo & Dobsonville

    Network Type Affected: GPON

    Current Resident Impact: Residents have no connectivity

    Current Network Incident Status: Technicians are en-route to investigate

    20th June 2020

    No incidents reported

    19th June 2020

    Vumatel Vumatel | #2769 | Fibre Break | Germiston

    Network Incident Description: Fibre break Area/s Affected: Germiston, Elsburg & Estera, Klippoortjie, Parnell, Van den Berg Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Fibre Break Area/s Affected: Germiston, Elsburg & Estera, Klippoortjie, Parnell, Van den Berg
    Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Vumatel Vumatel | #2768 | Fibre break | Florida Lake

    Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Florida Lake Shamrock Street Rail Street 9th Avenue Rose Street Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and are evaluating the repair needed

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Florida Lake Shamrock Street Rail Street 9th Avenue Rose Street Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Florida Lake Shamrock Street Rail Street 9th Avenue Rose Street Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Florida Lake Shamrock Street Rail Street 9th Avenue Rose Street Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Florida Lake Shamrock Street Rail Street 9th Avenue Rose Street Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Florida Lake Shamrock Street Rail Street 9th Avenue Rose Street Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will continue with repairs in the morning

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Florida Lake Shamrock Street Rail Street 9th Avenue Rose Street Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Florida Lake Shamrock Street Rail Street 9th Avenue Rose Street Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have started with repairs

  • 18th June 2020

    Vumatel Vumatel | Network Incident | #2764 Kuilsrivier South | Fibre break

    Network Incident Description: Fibre break Area/s Affected: Kuilsrivier South:

    Koekoek street Bloemkolk street

    Network Type Affected: Active Ethernet Current Resident Impact: No connectivity Current Network Incident Status: Technicians are busy with repairs.

  • Network Incident Description: Fibre break Area/s Affected: Kuilsrivier South:

    Koekoek street Bloemkolk street

    Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • 17th June 2020

    Vumatel Vumatel | #2762 | Fibre Break | Rynfield

    Network Incident Description: Fibre Break Area/s Affected: Rynfield Life on Venus Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Pending Investigation

  • Network Incident Description: Fibre Break Area/s Affected: Rynfield Life on Venus Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Network Incident Description: Fibre Break Area/s Affected: Rynfield Life on Venus Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will continue with repairs in the morning

  • Network Incident Description: Fibre Break Area/s Affected: Rynfield Life on Venus Network Type Affected: GPON Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Vendor Engineers have localised the fault and have started repairs

  • Network Incident Description: Fibre Break Area/s Affected: Rynfield Life on Venus Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are on-site localising the fault

  • Network Incident Description: Fibre Break Area/s Affected: Rynfield Life on Venus Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Metrofibre Metrofibre | 38956 Outage | Kyalami Estate

    We are aware of an outage in Kyalami Estate that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

    16th June 2020

    Vumatel Vumatel | Network Incident #2756| Orange Grove South| Fibre Break

    Network Incident Description: Fibre break Network Incident Grade: Low Area/s Affected: Orange Grove South Hope Road Terrace Road Grove Road Network Type Affected: Aerial Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are busy with repairs

  • Network Incident Description: Fibre break Network Incident Grade: Low Area/s Affected: Orange Grove South Hope Road Terrace Road Grove Road Network Type Affected: Aerial Current Resident Impact: Residents have connectivity Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Fibre break Network Incident Grade: Low Area/s Affected: Orange Grove South Hope Road Terrace Road Grove Road Network Type Affected: Aerial Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs