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Mind the Speed is a premier fibre provider operating in the FTTH market.

Maintenance
Vumatel | Scheduled Change #643 | Rynfield | La Como

Start Date: 09 June 2020 @ 08h30

End Date: 21 July 2020 @ 15h00

Area/s Affected: Rynfield

La Como, Clearwater Estate, Clearwater Heights, Cazablanca. Network Type Affected: Vuma Village

Change Description: Network Cabinet Clean-up

Change Impact: Residents will experience intermittent connectivity during this time

Frogfoot | Upgrade of Aggregation switches - CPT attempt 2

Reference: FRG840791 Start Date: 2020-07-06 23:00:00.0 Duration (Hours): 8 Classification: Environmental Infrastructure Region: Cape Town Impact: Intermittent connectivity. Switches will be upgraded systematically to avoid redundant services dropping at the same time.

Vumatel | #679 | JHB CBD

Start Date: 08 July 2020 @ 21h00 End Date: 09 July 2020 @ 07h00 Area/s Affected: JHB CBD The Brooklyn Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Frogfoot | Port Elizabeth - Aggregation switch upgrade

Reference: FRG853721 Start Date: 2020-07-08 23:00:00.0 Duration (Hours): 8 Classification: Hardware upgrade Region: Port Elizabeth Impact: Customers will go down during the maintenance. Up to 8 Hours, downtime can be expected for customers in Port Elizabeth

Frogfoot | Aggregation switch upgrade | Port Elizabeth

Reference: FRG853721

Start Date: 2020-07-08 23:00:00.0

Duration (Hours): 8

Classification: Hardware upgrade

Region: Port Elizabeth

Impact: Customers will go down during the maintenance. Up to 8 Hours downtime can be expected for customers in Port Elizabeth

FrogFoot| Optimize MPLS on all DBN switches | Durban

Reference: FRG843416

Start Date: 2020-07-08 23:00:00.0

Duration (Hours): 8

Classification: Maintenance

Region: Durban

Impact: Intermittent connectivity

Metrofibre | Planned Maintenance 9th July Kyalami View 2

Please note that there is planned maintenance on the fibre in Kyalami View 2 on 9th July between 8:00 and 17:00.

Service outage is expected.

Vumatel | #721 | Centurion

Start Date: 09 July 2020 @ 23h00 End Date: 10 July 2020 @ 07h00 Area/s Affected: Centurion Dolce Vita Lanzerac Alcmaria Clifton's Place Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #744 | Tamboerskloof

Start Date: 09 July 2020 @ 23h59 End Date: 10 July 2020 @ 06h00 Area/s Affected: Tamboerskloof Oranjezicht Network Type Affected: Active Ethernet Change Description: 3-Phase Generator Upgrade Change Impact: Residents will have no connectivity during this time

FrogFoot | Constantia 40G Upgrade | Cape Town

Reference: FRG844196

Start Date: 2020-07-10 05:30:00.0

Duration (Hours): 2

Classification: Hardware upgrade

Region: Cape Town

Impact: Customers may experience intermittent connectivity for 10-30minutes as traffic is re-routed

FrogFoot | Maintenance repairs # Sherwood 1.7 | Port Elizabeth

Reference: FRG850370

Start Date: 2020-07-11 08:00:00.0

Duration (Hours): 4

Classification: Maintenance

Region: Port Elizabeth

Impact: 3.5 Hours downtime expected

Vumatel | Scheduled Change #725 | Centurion

Start Date: 12 July 2020 @ 21h00 End Date: 13 July 2020 @ 07h00 Area/s Affected: Centurion Ireland Heights Ireland Gardens Ireland Hills Vista Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #736 | Pretoria CBD

Start Date: 13 July 2020 @ 23h00 End Date: 14 July 2020 @ 07h00 Area/s Affected: Pretoria CBD Sharon's Place Tom's Place City Place Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #739 | Richards Bay & Mtunzini

Start Date: 13 July 2020 @ 23h00 End Date: 14 July 2020 @ 07h00 Area/s Affected: Richards Bay Birdswood Montrose Mtunzini Mtunzini Zini River Estate Montrose Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #753 | Johannesburg CBD, Hetzner Samrand & Rivervalley Estate

Start Date: 14 July 2020 @ 04h00 End Date: 14 July 2020 @ 05h00 Area/s Affected: Johannesburg CBD Elevate Brooklyn Closseum Vuja De Towers Main The Emerald Greene Tali's Place North Berwick Jonathan Ball Publishers Jewel City The Diamond Park Lane Village Hetzner Samrand Leopard Terrace Waterberg Fields Willow Crest Rivervalley Estate Network Type Affected: VUMA VILLAGE Change Description: Core Switch Software Upgrade Change Impact: Residents will have no connectivity during this time

Vumatel | #714 | JHB CBD

Start Date: 18 July 2020 @ 21h00 End Date: 19 July 2020 @ 07h00 Area/s Affected: JHB CBD Tali's Place Towers Main Vuja De Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel | #716 | JHB CBD

Start Date: 19 July 2020 @ 21h00 End Date: 20 July 2020 @ 07h00 Area/s Affected: JHB CBD Elevate Towers Main Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Past Incidents

8th November 2019

Vumatel Vumatel Johannesburg region down

Vumatel Johannesburg is down currently. We are investigating.

  • Services are restored. We will continue to monitor the situation.

  • Vumatel is down again. AEX and Vumatel are aware of the issue.

  • The issue has been resolved in Johannesburg, all Vumatel GPON and Active Ethernet clients are up.

    Automation Exchange have warned that the service may go down again while DFA applies permanent fixes.

  • AEX have restored service. We are monitoring it.

    AEX identified the issue as being an issue on 2 DFA routes between Dunkeld and Senderwood. We have been warned that it might reoccur while DFA resolve it.

  • Issue has reoccurred at AEX. They are aware of and working on the problem.

  • AEX has restored the service to Vumatel.

    We will continue monitoring it carefully.

  • Issue has been identified as being at Automation Exchange, that deliver the connections from the Vumatel to the ISP's.

    Automation Exchange is investigating.

  • 7th November 2019

    No incidents reported

    6th November 2019

    No incidents reported

    5th November 2019

    SA Digital Villages SADV Notification: | Technical Difficulties | Sandton

    Please note we are aware of the technical difficulties currently being experienced in Sandton.

    Our back-haul service provider has been notified to investigate.

    We will keep you updated with information as we receive it.

  • Please note that services have now been restored.

    We apologize for the inconvenience caused and thank you for your patience and understanding.

  • The DFA Techs located fibre damaged at Corner of Pretoria Main Road & Arkwright Avenue, Handle GH000134 and GH000133 on route G01P14. Fibre was damaged due to vandalism.

    The DFA Techs have completed assessing the damage and they are currently pulling a slack.

    Please see above images of the damaged fibres cables and ducts. We will keep you updated with information as we receive it.

  • Teraco Isando CH-4_2 and Teraco Isando Core-1 to Rivonia is observed to be down by the DFA team.

    DFA technicians have been informed and dispatched to go-to site and test, ETA is to follow.

    We will keep you updated with information as we receive it.

  • SA Digital Villages SADV Notification: | Technical Difficulties | Rivonia

    Please note we are aware of the technical difficulties currently being experienced in Rivonia.

    Our back-haul service provider has been notified to investigate.

    We will keep you updated with information as we receive it.

  • The DFA technicians arrived at site, tested from Aggr_Teraco_Gauteng received a disconnection of 24.211km on fibre 2 & 24.208km on fibre 1 . The full distance of this link is 35.951KM.

    More updates to follow.

  • Teraco Isando CH-4_2 and Teraco Isando Core-1 to Rivonia is observed to be down by the DFA team.

    DFA technicians have been informed and dispatched to go-to site and test, ETA is to follow.

    We will keep you updated with information as we receive it.

  • 4th November 2019

    No incidents reported

    3rd November 2019

    No incidents reported

    2nd November 2019

    No incidents reported