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Mind the Speed is a premier fibre provider operating in the FTTH market.

Maintenance
Vumatel | Scheduled Change #643 | Rynfield | La Como

Start Date: 09 June 2020 @ 08h30

End Date: 21 July 2020 @ 15h00

Area/s Affected: Rynfield

La Como, Clearwater Estate, Clearwater Heights, Cazablanca. Network Type Affected: Vuma Village

Change Description: Network Cabinet Clean-up

Change Impact: Residents will experience intermittent connectivity during this time

Frogfoot | Upgrade of Aggregation switches - CPT attempt 2

Reference: FRG840791 Start Date: 2020-07-06 23:00:00.0 Duration (Hours): 8 Classification: Environmental Infrastructure Region: Cape Town Impact: Intermittent connectivity. Switches will be upgraded systematically to avoid redundant services dropping at the same time.

Vumatel | #679 | JHB CBD

Start Date: 08 July 2020 @ 21h00 End Date: 09 July 2020 @ 07h00 Area/s Affected: JHB CBD The Brooklyn Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Frogfoot | Port Elizabeth - Aggregation switch upgrade

Reference: FRG853721 Start Date: 2020-07-08 23:00:00.0 Duration (Hours): 8 Classification: Hardware upgrade Region: Port Elizabeth Impact: Customers will go down during the maintenance. Up to 8 Hours, downtime can be expected for customers in Port Elizabeth

Frogfoot | Aggregation switch upgrade | Port Elizabeth

Reference: FRG853721

Start Date: 2020-07-08 23:00:00.0

Duration (Hours): 8

Classification: Hardware upgrade

Region: Port Elizabeth

Impact: Customers will go down during the maintenance. Up to 8 Hours downtime can be expected for customers in Port Elizabeth

FrogFoot| Optimize MPLS on all DBN switches | Durban

Reference: FRG843416

Start Date: 2020-07-08 23:00:00.0

Duration (Hours): 8

Classification: Maintenance

Region: Durban

Impact: Intermittent connectivity

Metrofibre | Planned Maintenance 9th July Kyalami View 2

Please note that there is planned maintenance on the fibre in Kyalami View 2 on 9th July between 8:00 and 17:00.

Service outage is expected.

Vumatel | #721 | Centurion

Start Date: 09 July 2020 @ 23h00 End Date: 10 July 2020 @ 07h00 Area/s Affected: Centurion Dolce Vita Lanzerac Alcmaria Clifton's Place Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #744 | Tamboerskloof

Start Date: 09 July 2020 @ 23h59 End Date: 10 July 2020 @ 06h00 Area/s Affected: Tamboerskloof Oranjezicht Network Type Affected: Active Ethernet Change Description: 3-Phase Generator Upgrade Change Impact: Residents will have no connectivity during this time

FrogFoot | Constantia 40G Upgrade | Cape Town

Reference: FRG844196

Start Date: 2020-07-10 05:30:00.0

Duration (Hours): 2

Classification: Hardware upgrade

Region: Cape Town

Impact: Customers may experience intermittent connectivity for 10-30minutes as traffic is re-routed

FrogFoot | Maintenance repairs # Sherwood 1.7 | Port Elizabeth

Reference: FRG850370

Start Date: 2020-07-11 08:00:00.0

Duration (Hours): 4

Classification: Maintenance

Region: Port Elizabeth

Impact: 3.5 Hours downtime expected

Vumatel | Scheduled Change #725 | Centurion

Start Date: 12 July 2020 @ 21h00 End Date: 13 July 2020 @ 07h00 Area/s Affected: Centurion Ireland Heights Ireland Gardens Ireland Hills Vista Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #736 | Pretoria CBD

Start Date: 13 July 2020 @ 23h00 End Date: 14 July 2020 @ 07h00 Area/s Affected: Pretoria CBD Sharon's Place Tom's Place City Place Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #739 | Richards Bay & Mtunzini

Start Date: 13 July 2020 @ 23h00 End Date: 14 July 2020 @ 07h00 Area/s Affected: Richards Bay Birdswood Montrose Mtunzini Mtunzini Zini River Estate Montrose Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #753 | Johannesburg CBD, Hetzner Samrand & Rivervalley Estate

Start Date: 14 July 2020 @ 04h00 End Date: 14 July 2020 @ 05h00 Area/s Affected: Johannesburg CBD Elevate Brooklyn Closseum Vuja De Towers Main The Emerald Greene Tali's Place North Berwick Jonathan Ball Publishers Jewel City The Diamond Park Lane Village Hetzner Samrand Leopard Terrace Waterberg Fields Willow Crest Rivervalley Estate Network Type Affected: VUMA VILLAGE Change Description: Core Switch Software Upgrade Change Impact: Residents will have no connectivity during this time

Vumatel | #714 | JHB CBD

Start Date: 18 July 2020 @ 21h00 End Date: 19 July 2020 @ 07h00 Area/s Affected: JHB CBD Tali's Place Towers Main Vuja De Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel | #716 | JHB CBD

Start Date: 19 July 2020 @ 21h00 End Date: 20 July 2020 @ 07h00 Area/s Affected: JHB CBD Elevate Towers Main Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Past Incidents

25th October 2019

IP Transit DDOS Attack

Incident Date: 25/10/2019 Time of incident: 13H22
Length of incident: 20 minutes

Please note we experienced a DDOS attack on our network which started at 13H22 we do have DDOS protection systems in places and a scrubbing service, implemented in our UK data centres.

The system automatically takes measures to protect our network. As these measures are implemented the attackers modify the attack to bypass the automated thresholds which we then need to manually tweak on the protection system to block and clean the traffic. We have seen an increase in attacks in the last few months.

The network did experience a brief performance drop while we were modifying the DDOS migration thresholds, performance on the network was fully restored by 13H42. The network is performing as expected and we will continue to monitor.

Should you be interested in reading more about DDOS attacks please see the following link https://en.m.wikipedia.org/wiki/Denial-of-service_attack

24th October 2019

No incidents reported

23rd October 2019

No incidents reported

22nd October 2019

No incidents reported

21st October 2019

No incidents reported

20th October 2019

No incidents reported

19th October 2019

Openserve Speed performance low

There are reports of Openserve clients only getting 50% of their speed. We have escalated to Openserve to investigate.

  • Issues have been resolved by FNO

  • Metrofibre Elandsrock areas and surrounds down

    Area is down due to network outage on the Metrofibre network.

    Metrofibre is busy investigating the issue.

  • Issue has been resolved by FNO

  • Metrofibre has resolved the larger network issue, there are still however isolated incidents that their contractors will be addressing directly with affected clients.