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Mind the Speed is a premier fibre provider operating in the FTTH market.

Past Incidents

18th January 2020

No incidents reported

17th January 2020

SA Digital Villages SADV Notification: | Technical Difficulties | Pelican Creek

Please note we are aware of the technical difficulties currently being experienced at Pelican Creek.

Technicians have been notified to investigate, ETA 11:00.

We will keep you updated with information as we receive it.

  • Please note that the services have been restored.

    We apologize for the inconvenience this has caused and thank you for your patience and understanding.

  • 16th January 2020

    Vumatel Vumatel | Network Incident #2155| Confirmed Fibre Break | Blairgowrie

    Network Incident Description: Confirmed Fibre Break Area/s Affected: Blairgowrie Melia Road Olympic Road End Street Blairgowrie Drive Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

  • Network Incident Description: Confirmed Fibre Break Area/s Affected: Blairgowrie Melia Road Olympic Road End Street Blairgowrie Drive Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored . Current Network Incident Status: Technicians have restored services .

  • Network Incident Description: Confirmed Fibre Break Area/s Affected: Blairgowrie Melia Road Olympic Road End Street Blairgowrie Drive Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and have started repairs

  • Network Incident Description: Confirmed Fibre Break Area/s Affected: Blairgowrie Melia Road Olympic Road End Street Blairgowrie Drive Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

  • International outage!

    There is currently a major international outage affecting WACS and EASSy cable systems.

    We are investigating with both providers for speedy resolution.

  • WACS have restored service. We are keeping a close eye on it. Latency has still not restored to previous levels.

    EASSy are still busy rerouting circuits

  • EASSy has indicated that should have our circuits rerouted and have EASSy service restored at 12H00

  • WACS are still investigating the issue.

    EASSy have a misconfiguration on the protected circuit, due to a failure in Kenya a few weeks ago, they rerouted traffic across WACS.

  • SA Digital Villages SADV Notification: | Technical Difficulties | Brackendowns |

    Dear Valued Customer, Dear Valued Client,

    Please note we are aware of the technical difficulties currently being experienced in Brackendowns.

    Technicians have been notified to investigate, ETA not yet confirmed.

    We will keep you updated with information as we receive it.

    For further information or assistance, please email us at support@sadv.co.za or call us on 086 110 4000.

    Regards, The SADV Team

  • Dear Valued Customer, Please note that the services have been restored.

    We apologize for the inconvenience this has caused and thank you for your patience and understanding.

    For further information or assistance, please email us at support@sadv.co.za or call us on 086 110 4000.

    Regards, The SADV Team

  • SA Digital Villages SADV Notification: | Technical Difficulties | Silkwood |

    Dear Valued Customer, Dear Valued Client,

    Please note we are aware of the technical difficulties currently being experienced at Silkwood.

    Technicians have been notified to investigate, ETA not yet confirmed.

    We will keep you updated with information as we receive it.

    We apologize for the inconvenience this has caused and thank you for your patience and understanding.

    *Please do not reply to this email.

    Please do not hesitate to send an email to support@sadv.co.za or call our support number on 0113907800 should you require any further information or assistance.

    Regards, The SADV Team

  • Dear Valued Customer, Please note that the services has been restored.

    We apologize for the inconvenience this has caused and thank you for your patience and understanding.

    For further information or assistance, please email us at support@sadv.co.za or call us on 086 110 4000.

    Regards, The SADV Team

  • 15th January 2020

    SA Digital Villages SADV Notification: | Technical Difficulties | Pelican Creek

    Please note we are aware of the technical difficulties currently being experienced at Pelican Creek which is causing service interruption.

    Technicians have been notified to investigate however we do not have an ETR as yet.

    More updates are to follow.

    We apologize for the inconvenience this has caused and thank you for your patience and understanding.

  • Dear Valued Customer, Please note that the services have been restored.

    For further information or assistance, please email us at support@sadv.co.za or call us on 086 110 4000.

    Regards, The SADV Team

  • Dear Valued Customer, The DFA technicians are still localizing for the point of losses. No ETR provided as yet.

    We will keep you updated with information as we receive it.

    For further information or assistance, please email us at support@sadv.co.za or call us on 086 110 4000.

    Regards, The SADV Team

  • The DFA technicians tested the link from Aggr_Laerskool_Dr_Havenga_Westgate and received losses at 2.893 km where full distance is 28.072 km. More updates will follow.

    We will keep you updated with information as we receive it.

  • Vumatel Vumatel | Network Incident#2153| Fibre Break| Northwold

    Network Incident Description: Fibre break Area/s Affected: Northwold Puttick Avenue Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

  • Network Incident Description: Fibre break Area/s Affected: Northwold Puttick Avenue Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • 14th January 2020

    Vumatel Vumatel | Network Incident #2150 | Fibre break | Auckland park

    Network Incident Description: Fibre break Area/s Affected: Auckland park Richmond Avenue Cookham Road Wargrave Avenue Twickenham Avenue Wargrave Avenue Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and are evaluating the repair needed

  • Network Incident Description: Fibre break Area/s Affected: Auckland park Richmond Avenue Cookham Road Wargrave Avenue Twickenham Avenue Wargrave Avenue Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Fibre break Area/s Affected: Auckland park Richmond Avenue Cookham Road Wargrave Avenue Twickenham Avenue Wargrave Avenue Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre break Area/s Affected: Auckland park Richmond Avenue Cookham Road Wargrave Avenue Twickenham Avenue Wargrave Avenue Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and have started repairs

  • 13th January 2020

    SA Digital Villages SADV Notification: Technical Difficulties | Bloemfontein |

    Please note we are aware of the technical difficulties currently being experienced in Bloemfontein.

    The fault has been escalated to our backhaul service provider and they are currently investigating, No ETR as yet..

    We will keep you updated with information as we receive it.

  • Please note that the services have been restored.

    We apologize for the inconvenience this has caused and thank you for your patience and understanding.

  • Vumatel Vumatel | Network Incident #2149 | Hardware failure | Oranjezicht

    Network Incident Description: Hardware failure Area/s Affected: Oranjezicht Prince Street Upper Orange Street Buxton Avenue Rosmead Avenue Clifford Avenue Rocklands Avenue Deerpark Drive West Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Hardware failure Area/s Affected: Oranjezicht Prince Street Upper Orange Street Buxton Avenue Rosmead Avenue Clifford Avenue Rocklands Avenue Deerpark Drive West Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Hardware failure Area/s Affected: Oranjezicht • Prince Street • Upper Orange Street • Buxton Avenue • Rosmead Avenue • Clifford Avenue • Rocklands Avenue • Deerpark Drive West Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

  • Vumatel Vumatel | Network Incident #2148 | Fibre break | Buccleuch

    Network Incident Description: Fibre break Area/s Affected: Buccleuch Network Type Affected: Aerial Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Fibre break Area/s Affected: Buccleuch Network Type Affected: Aerial Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Fibre break Area/s Affected: Buccleuch Network Type Affected: Aerial Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre break Area/s Affected: Buccleuch Network Type Affected: Aerial Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have started with repairs

  • Network Incident Description: Fibre break Area/s Affected: Buccleuch Network Type Affected: Aerial Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and have started repairs

  • Network Incident Description: Fibre break Area/s Affected: Buccleuch Network Type Affected: Aerial Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

  • 12th January 2020

    No incidents reported