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Maintenance
Vumatel | Scheduled Change #643 | Rynfield | La Como

Start Date: 09 June 2020 @ 08h30

End Date: 21 July 2020 @ 15h00

Area/s Affected: Rynfield

La Como, Clearwater Estate, Clearwater Heights, Cazablanca. Network Type Affected: Vuma Village

Change Description: Network Cabinet Clean-up

Change Impact: Residents will experience intermittent connectivity during this time

Frogfoot | Upgrade of Aggregation switches - CPT attempt 2

Reference: FRG840791 Start Date: 2020-07-06 23:00:00.0 Duration (Hours): 8 Classification: Environmental Infrastructure Region: Cape Town Impact: Intermittent connectivity. Switches will be upgraded systematically to avoid redundant services dropping at the same time.

Vumatel | #679 | JHB CBD

Start Date: 08 July 2020 @ 21h00 End Date: 09 July 2020 @ 07h00 Area/s Affected: JHB CBD The Brooklyn Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Frogfoot | Port Elizabeth - Aggregation switch upgrade

Reference: FRG853721 Start Date: 2020-07-08 23:00:00.0 Duration (Hours): 8 Classification: Hardware upgrade Region: Port Elizabeth Impact: Customers will go down during the maintenance. Up to 8 Hours, downtime can be expected for customers in Port Elizabeth

Frogfoot | Aggregation switch upgrade | Port Elizabeth

Reference: FRG853721

Start Date: 2020-07-08 23:00:00.0

Duration (Hours): 8

Classification: Hardware upgrade

Region: Port Elizabeth

Impact: Customers will go down during the maintenance. Up to 8 Hours downtime can be expected for customers in Port Elizabeth

FrogFoot| Optimize MPLS on all DBN switches | Durban

Reference: FRG843416

Start Date: 2020-07-08 23:00:00.0

Duration (Hours): 8

Classification: Maintenance

Region: Durban

Impact: Intermittent connectivity

Metrofibre | Planned Maintenance 9th July Kyalami View 2

Please note that there is planned maintenance on the fibre in Kyalami View 2 on 9th July between 8:00 and 17:00.

Service outage is expected.

Vumatel | #721 | Centurion

Start Date: 09 July 2020 @ 23h00 End Date: 10 July 2020 @ 07h00 Area/s Affected: Centurion Dolce Vita Lanzerac Alcmaria Clifton's Place Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #744 | Tamboerskloof

Start Date: 09 July 2020 @ 23h59 End Date: 10 July 2020 @ 06h00 Area/s Affected: Tamboerskloof Oranjezicht Network Type Affected: Active Ethernet Change Description: 3-Phase Generator Upgrade Change Impact: Residents will have no connectivity during this time

FrogFoot | Constantia 40G Upgrade | Cape Town

Reference: FRG844196

Start Date: 2020-07-10 05:30:00.0

Duration (Hours): 2

Classification: Hardware upgrade

Region: Cape Town

Impact: Customers may experience intermittent connectivity for 10-30minutes as traffic is re-routed

FrogFoot | Maintenance repairs # Sherwood 1.7 | Port Elizabeth

Reference: FRG850370

Start Date: 2020-07-11 08:00:00.0

Duration (Hours): 4

Classification: Maintenance

Region: Port Elizabeth

Impact: 3.5 Hours downtime expected

Vumatel | Scheduled Change #725 | Centurion

Start Date: 12 July 2020 @ 21h00 End Date: 13 July 2020 @ 07h00 Area/s Affected: Centurion Ireland Heights Ireland Gardens Ireland Hills Vista Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #736 | Pretoria CBD

Start Date: 13 July 2020 @ 23h00 End Date: 14 July 2020 @ 07h00 Area/s Affected: Pretoria CBD Sharon's Place Tom's Place City Place Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #739 | Richards Bay & Mtunzini

Start Date: 13 July 2020 @ 23h00 End Date: 14 July 2020 @ 07h00 Area/s Affected: Richards Bay Birdswood Montrose Mtunzini Mtunzini Zini River Estate Montrose Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #753 | Johannesburg CBD, Hetzner Samrand & Rivervalley Estate

Start Date: 14 July 2020 @ 04h00 End Date: 14 July 2020 @ 05h00 Area/s Affected: Johannesburg CBD Elevate Brooklyn Closseum Vuja De Towers Main The Emerald Greene Tali's Place North Berwick Jonathan Ball Publishers Jewel City The Diamond Park Lane Village Hetzner Samrand Leopard Terrace Waterberg Fields Willow Crest Rivervalley Estate Network Type Affected: VUMA VILLAGE Change Description: Core Switch Software Upgrade Change Impact: Residents will have no connectivity during this time

Vumatel | #714 | JHB CBD

Start Date: 18 July 2020 @ 21h00 End Date: 19 July 2020 @ 07h00 Area/s Affected: JHB CBD Tali's Place Towers Main Vuja De Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel | #716 | JHB CBD

Start Date: 19 July 2020 @ 21h00 End Date: 20 July 2020 @ 07h00 Area/s Affected: JHB CBD Elevate Towers Main Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Past Incidents

9th July 2020

No incidents reported

8th July 2020

FrogFoot FrogFoot | FRG855572 - Cape Town Regional Outage | Cape Town

Reference: FRG855572

Start Date: 2020-07-08 12:38:00.0

Progress Status: Investigations In-Progress

Region: Cape Town

Area: Not Specified

  • Please note that we have experienced an outage on a section of our CPT network.

    We have logged the following outage: FRG855572 - Cape Town Regional Outage The outage has been resolved and the teams are currently investigating the cause.

    More details will be shared once the assessment has been completed.

    • Vumatel Vumatel | #2877 | Fibre Break | Centurion

    Network Incident Description: Fibre Break Area/s Affected: Centurion The Village Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Pending investigation

  • Network Incident Description: Fibre Break Area/s Affected: Centurion The Village Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are on-site localising the fault

    • Vumatel Vumatel | #2878 | Fibre Break | Blairgowrie

    Network Incident Description: Fibre break Network Incident Grade: Low Area/s Affected: Blairgowrie Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and are evaluating the repair needed

  • Network Incident Description: Fibre break Network Incident Grade: Low Area/s Affected: Blairgowrie Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and have started repairs

    • 7th July 2020

    FrogFoot FrogFoot | Glencairn Outage | Cape Town

    Reference: FRG855017

    Start Date: 2020-07-07 16:06:00.0

    Progress Status: Resolution In-Progress

    Region: Cape Town

    Area: Not Specified

  • Reference: FRG855017

    Start Date: 2020-07-08 00:00:00.0

    Progress Status: Resolved

    Region: Cape Town

    Area: Not Specified

    • Vumatel Vumatel | #2871 | Fibre Break | Brackendowns

    Network Incident Description: Fibre Break Area/s Affected: Brackendowns Network Type Affected: GPON Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Fibre Break Area/s Affected: Brackendowns Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Network Incident Description: Fibre Break Area/s Affected: Brackendowns Network Type Affected: GPON Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the fault

    • Vumatel Vumatel | #2870 | Fibre break | Florida

    Network Incident Description: Fibre break Network Incident Grade: Low Area/s Affected: Florida Fijnbosch MDU Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and are evaluating the repair needed

  • Network Incident Description: Fibre break Network Incident Grade: Low Area/s Affected: Florida Fijnbosch MDU Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Fibre break Network Incident Grade: Low Area/s Affected: Florida Fijnbosch MDU Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre break Network Incident Grade: Low Area/s Affected: Florida Fijnbosch MDU Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are continuing with repairs this morning

  • Network Incident Description: Fibre break Network Incident Grade: Low Area/s Affected: Florida Fijnbosch MDU Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still evaluating the repair needed

    • FrogFoot Frogfoot | Glencairn Node Down

    Reference:FRG854304 Start Date:2020-07-07 10:00:00.0 Progress Status:Resolution In-Progress Region:Cape Town Area:Not Specified

  • Please note the Outage is still on going, the node came back up earlier but is down again as of 4PM.

    Technical team is on route to investigate.

    Updates to follow.

    • Vumatel Vumatel | #2867 | Fibre Break | The Williams

    Network Incident Description: Fibre Break Area/s Affected: Fourways The Williams Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Pending investigation

  • Network Incident Description: Fibre Break Area/s Affected: Fourways The Williams Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor engineers have restored services

  • Network Incident Description: Fibre Break Area/s Affected: Fourways The Williams Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor engineers are en-route to investigate

  • Network Incident Description: Fibre Break Area/s Affected: Fourways The Williams Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

    • 6th July 2020

    Vumatel Vumatel | Network Incident #2863 | Fibre break | Umhlanga

    Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Umhlanga Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Umhlanga Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Umhlanga Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Umhlanga Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are continuing with repairs this morning

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Umhlanga Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are continuing with repairs this morning

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Umhlanga Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will continue with repairs in the morning

    • Vumatel Vumatel | #2858 | Fibre Break | Centurion

    Network Incident Description: Fibre Break Area/s Affected: Centurion The Village Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Pending investigation

  • Network Incident Description: Fibre Break Area/s Affected: Centurion The Village Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers have restored services.

  • Network Incident Description: Fibre Break Area/s Affected: Centurion The Village Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers have localised the fault and are evaluating the repairs needed

  • Network Incident Description: Fibre Break Area/s Affected: Centurion The Village Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

    • 5th July 2020

    No incidents reported

    4th July 2020

    Vumatel Vumatel | Network Incident #2847 | Fibre Break | Krugersdorp

    Network Incident Description: Fibre Break Area/s Affected: Krugersdorp Silver Valley Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Pending Investigation

  • Network Incident Description: Fibre Break Area/s Affected: Krugersdorp Silver Valley Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Network Incident Description: Fibre Break Area/s Affected: Krugersdorp Silver Valley Network Type Affected: GPON Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Vendor Engineers have localised the fault and have started repairs

  • Network Incident Description: Fibre Break
    Area/s Affected: Krugersdorp Silver Valley Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

    • Vumatel Vumatel | Network Incident #2846 | Fibre Break | Rynfield

    Network Incident Description: Fibre Break Area/s Affected: Rynfield La Como Estate Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Pending investigation

  • Network Incident Description: Fibre Break Area/s Affected: Rynfield La Como Estate Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Fibre Break Area/s Affected: Rynfield La Como Estate Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

    • Metrofibre Metrofibre | Douglasdale Red Service light

    We are aware of an outage in Douglasdale that may affect your services.

    Metro fibre Engineers are working to restore services as soon as possible.

    We will keep you updated.

    Vumatel Vumatel | Network Incident #2845 | Power failure | Mofolo & Dobsonville

    Network Incident Description: Power failure OLTs down Network Incident Grade: Minor Area/s Affected: Mofolo & Dobsonville Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: There is a power failure in the area. Services will restore when power is restored

  • Network Incident Description: Power failure OLTs down Network Incident Grade: Minor Area/s Affected: Mofolo & Dobsonville Network Type Affected: GPON Current Resident Impact: Residents have connectivity Current Network Incident Status: Power has restored

    • 3rd July 2020

    Vumatel Vumatel | #2838 | Power failure | Mofolo & Dobsonville

    Network Incident Description: Power failure OLTs down Network Incident Grade: Minor Area/s Affected: Mofolo & Dobsonville Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: There is a power failure in the area. Services will restore when power is restored

  • Network Incident Description: Power failure OLTs down Network Incident Grade: Minor Area/s Affected: Mofolo & Dobsonville Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Power has restored

    • Vumatel Vumatel | #2839 | OLT down | Amarosa

    Network Incident Description: OLT down. Network Incident Grade: Major Area/s Affected: Amarosa Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: There is a power failure in the area. Services will restore when power is restored

  • Network Incident Description: OLT down. Network Incident Grade: Major Area/s Affected: Amarosa Network Type Affected: GPON Current Resident Impact: Connectivity has restored
    Current Network Incident Status: Power has restored