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Vumatel | Scheduled Change #388 | Linden

Please be advised of the following change.

Start Date: 03 February 2020 @ 08h00

End Date: 31 March 2020 @ 17h00

Area/s Affected: Linden

7th Street 8th Street 9th Street 10th Street 11th Street 12th Street 3rd Avenue 4th Avenue Elands Place Sassabi Place Tana Road Impala Place Kudu Street Main Street Malibongwe Drive Setperk Road Jacaranda Street West Street Albert Street Protea Street Acacia Street South Road North Road End Road 1st Street 3rd Road Leopold Place

Network Type Affected: Active Ethernet

Change Description: Fibre Remediation Project

Change Impact: Residents will have intermittent connectivity

Telia maintenance 13th February

Telia will be performing maintenance on their router in London on 13 February 2am to 8am.

This will not affect IP Transit as we have multiple upstreams for redundancy.

Vumatel | Emergency Change #421 | Linden

Start Date: 19 February 2020 @ 08h00 End Date: 25 February 2020 @ 17h00 Area/s Affected: Linden 3rd Avenue 9th Street 4th Avenue 8th Street Network Type Affected: Active Ethernet Change Description: Fibre cutover Change Impact: Residents will have intermittent connectivity

Vumatel | Scheduled Change #409 | Jukskei Park

Start Date: 19 February 2020 @ 09h00

End Date: 19 March 2020 @ 17h00

Area/s Affected: Jukskei Park

Baquette Place Basalt Place Chrisoliet Street Galena Avenue Goud Street Ladbrook Close Marquise Place Maudehurst Street Asbes Avenue Jaspis Avenue Karbiet Street Oniks Avenue Sandhurst Close Kwarts Avenue Platina Street Willowood Crescent Rondelle Street Robyn Street Briolette Street Navette Close Topaas Avenue Sneeublom Street School Street Dolomiet Place Geelkappie Street Ametis Avenue Beton Avenue Fynbos Street Plating Street Juweel Street Nuweveld Close

Network Type Affected: Active Ethernet

Change Description: Fibre Remediation Project

Change Impact: Residents will have intermittent connectivity

Past Incidents

19th February 2020

Vumatel Vumatel | Network Incident #2317 | Fibre break | Zinbali (MDU) Sovereign Road Strubensvallei

Network Incident Description: Fibre break Area/s Affected: Strubensvallei Zinbali Sovereign Road (MDU) Network Type Affected: Aerial Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

18th February 2020

Vumatel Vumatel | #2313 | West Rand Connectivity Loss

Vumatel on the West Rand has gone down.

We have escalated to Vumatel to investigate.

  • Network Incident Description: Residents lost connectivity for approximately 12 minutes Area/s Affected: West Rand Network Type Affected: Aerial Current Resident Impact: Connectivity has restored Current Network Incident Status: The root cause is being investigated

  • Service in the West Rand was fully restored by 18H30

    • Vumatel Vumatel | Network Incident #2310 | Fibre break | Craighall Park

    Network Incident Description: Fibre break Area/s Affected: Craighall Park Buckingham Gardens (MDU) Network Type Affected: Aerial Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and are evaluating the repair needed

  • Network Incident Description: Fibre break Area/s Affected: Craighall Park Buckingham Gardens (MDU) Network Type Affected: Aerial Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

    • FrogFoot FrogFoot| Glencairn | Outage

    Glencairn Outage

    Reference: FRG738201

    Start Date: 2020-02-17 17:48:00.0

    Progress Status: Resolution In-Progress

    Region: Cape Town

    Area: Not Specified

    Affected Links

    Link Label Status Service Type Site Name Action

    FRG610995-CPT-B1 Active FTTH Dave Marrs

    FRG689753-CPT-B1 Active FTTH Kenneth Pedersen

    Vumatel Vumatel | Network Incident #2307 | Fibre Break |Saxonwold

    Network Incident Description: Fibre Break Area/s Affected: Saxonwold Northwold drive Griswold road

    Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Fibre Break Area/s Affected: Saxonwold Northwold drive Griswold road

    Network Type Affected: Active Ethernet Current Resident Impact: 3 Residents have no connectivity Current Network Incident Status: Majority of the services have been restored. The remaining 3 services will be unrelated and treated as individual maintenance faults.

  • Network Incident Description: Fibre Break Area/s Affected: Saxonwold Northwold drive Griswold road

    Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre Break Area/s Affected: Saxonwold Northwold drive Griswold road

    Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre Break Area/s Affected: Saxonwold Northwold drive Griswold road

    Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and have started repairs

    • 17th February 2020

    Vumatel Vumatel | Network Incident #2306 | Degraded services | West Rand

    Network Incident Description: Degraded services due to 1 core fibre that is down Area/s Affected: West Rand Network Type Affected: Aerial Current Resident Impact: Residents will experience slow speeds Current Network Incident Status: The fault has been logged to the vendor engineers for investigation and resolution

  • Network Incident Description: Degraded services due to 1 core fibre that is down Area/s Affected: West Rand Network Type Affected: Aerial Current Resident Impact: Services have restored to normal
    Current Network Incident Status: Vendor technicians repaired the fibres

    • 16th February 2020

    Vumatel Vumatel | Network Incident #2300 | Power Failure | Tudorpark

    Network Incident Description: Power Failure Area/s Affected: Tudorpark-d1 Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: There is a power failure in the area. Services will restore when power is restored

  • Network Incident Description: Power Failure Area/s Affected: Tudorpark-d1 Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Power has restored

    • SA Digital Villages SADV | | Technical Difficulties | Mtunizini

    Dear Customers

    Kindly note that we are currently experiencing technical difficulties in your area.

    Our teams are working on resolving these issues as soon as possible so that you can go back to enjoying your fast, uninterrupted fibre internet. We have no ETA as yet but we'll continue to keep you updated as we progress.

    We apologise for any inconvenience caused and thank you in advance for your patience while we work on getting you up and running as soon as possible.

  • Dear Customers

    Kindly note that services have been restored .

    • 15th February 2020

    NLD JHB - DBN : Primary NLD: JHB - DUR Primary path down 15 February 2020

    Please note our primary path to Durban is down. We are running on our secondary path. The provider has been notified and is working on the issue.

    We will send an update shortly as soon as we have received information from the attending engineers .

  • The Link has been restored.

    • Vumatel Vumatel | #2296 | Power Failure | Miccema

    Network Incident Description: Power Failure Area/s Affected: Miccema Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: There is a power failure in the area. Services will restore when power is restored

  • Network Incident Description: Power Failure Area/s Affected: Miccema Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Power has restored

    • 14th February 2020

    ILD : Johannesburg to London EASSy International connectivity issue - 14 February 2020

    International connectivity issue

    Please note our international connectivity dropped at 02:35 and restored at 04:43.

    Currently, everything is working as expected, we have noticed increased latency.

    Please note we remain vulnerable until our primary route on WACS is repaired as well as our third path SAT3.

    There have been delays in regards to the repair on WACS due to bad weather and the estimated repair date is the 28th of February.

    We also have backup capacity on SAT3 which was also damaged and is in the process of been repaired as well. The current estimated repair date in the 18 February.

    13th February 2020

    Vumatel Vumatel | Network Incident #2287 | Confirmed Fibre Break | Amarosa

    Network Incident Description: Confirmed fibre break Area/s Affected: Amarosa Suring Avenue Network Type Affected: Aerial Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will start with repairs in the morning

  • Network Incident Description: Confirmed fibre break Area/s Affected: Amarosa Link Road Pretoria Road Corlett Drive Zandvliet Road Blue Water MDU Little Creek MDU Eagle Nest MDU Nile MDU Villa Pasut Exclusive Estate The Falls MDU Network Type Affected: Aerial Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Confirmed fibre break Area/s Affected: Amarosa Link Road Pretoria Road Corlett Drive Zandvliet Road Blue Water MDU Little Creek MDU Eagle Nest MDU Nile MDU Villa Pasut Exclusive Estate The Falls MDU Network Type Affected: Aerial Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are continuing with repairs this morning

  • Network Incident Description: Confirmed fibre break Area/s Affected: Amarosa Link Road Pretoria Road Corlett Drive Zandvliet Road Blue Water MDU Little Creek MDU Eagle Nest MDU Nile MDU Villa Pasut Exclusive Estate The Falls MDU Network Type Affected: Aerial Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Confirmed fibre break Area/s Affected: Amarosa Link Road Pretoria Road Corlett Drive Zandvliet Road Blue Water MDU Little Creek MDU Eagle Nest MDU Nile MDU Villa Pasut Exclusive Estate The Falls MDU Network Type Affected: Aerial Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and have started repairs

  • Network Incident Description: Confirmed fibre break Area/s Affected: Amarosa Link Road Pretoria Road Corlett Drive Zandvliet Road Blue Water MDU Little Creek MDU Eagle Nest MDU Nile MDU Villa Pasut Exclusive Estate The Falls MDU Network Type Affected: Aerial Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Confirmed fibre break Area/s Affected: Amarosa Link Road Pretoria Road Corlett Drive Network Type Affected: Aerial Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will start with repairs in the morning

    • Vumatel Vumatel | Network Incident #2286 | Confirmed Fibre Break | Woodmead

    Network Incident Description: Confirmed fibre break Area/s Affected: Woodmead Suring Avenue Woodlands Drive Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Confirmed fibre break Area/s Affected: Woodmead Suring Avenue Woodlands Drive Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored
    Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Confirmed fibre break Area/s Affected: Woodmead Suring Avenue Woodlands Drive Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and have started repairs

  • Network Incident Description: Confirmed fibre break Area/s Affected: Woodmead Suring Avenue Woodlands Drive Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the fault

    • FrogFoot FrogFoot | Tudor Village | Outage

    Reference: FRG735253

    Start Date: 2020-02-12 13:39:00.0

    Progress Status: Resolution In-Progress

    Region: Johannesburg

    Area: Not Specified

    12th February 2020

    Vumatel Vumatel | Network Incident #2283 | Degraded services | West Rand

    Network Incident Description: Degraded services due to 2 core fibres that are down Area/s Affected: West Rand Network Type Affected: Current Resident Impact: Residents will experience slow speeds Current Network Incident Status: vendor technicians are localizing the fault

  • Network Incident Description: Degraded services due to 2 core fibres that are down Area/s Affected: West Rand Network Type Affected: Aerial Current Resident Impact: services have restored to normal Current Network Incident Status: Vendor technicians repaired the fibres

  • Network Incident Description: Degraded services due to 2 core fibres that are down Area/s Affected: West Rand Network Type Affected: Aerial Current Resident Impact: Residents will experience slow speeds Current Network Incident Status: vendor technicians are localizing the fault

    • FrogFoot FrogFoot | Ravenswood | Outage

    Reference: FRG734987

    Start Date: 2020-02-12 14:03:00.0

    Progress Status: Resolution In-Progress

    Region: Cape Town

    FrogFoot FrogFoot| Greenway Rise | Outage

    Reference: FRG734322

    Start Date: 2020-02-11 17:37:00.0

    Progress Status: Resolution In-Progress

    Region: Cape Town

    Area: Not Specified

    FrogFoot FrogFoot | Gordons Bay East

    Reference: FRG734415

    Start Date: 2020-02-12 07:59:00.0

    Progress Status: Technicians Dispatched

    Region: Cape Town

    Area: Not Specified

  • Resolved - Gordons Bay East

    Reference: FRG734415

    Start Date: 2020-02-12 07:59:00.0

    Resolved Date: 2020-02-13 11:33:43.0

    • FrogFoot Frogfoot | Queenswood Outage

    Queenswood Outage

    Reference: FRG734631

    Start Date: 2020-02-12 10:20:00.0

    Progress Status: Resolution In-Progress

    Region: Johannesburg

    Area: Not Specified

  • Resolved - Queenswood Outage

    Reference: FRG734631

    Start Date: 2020-02-12 10:20:00.0

    Resolved Date: 2020-02-12 15:48:10.0

    Region: Johannesburg

    Area: Not Specified

    • Vumatel Vumatel | Network Incident #2280 | Fibre Break | Florida Lake

    Network Incident Description: Fibre Break

    Area/s Affected: Florida Lake

    Streets affected: Hill Street Second Avenue

    MDU's affected: Florida Cabanas Trio Flamingo Hull Street Apartments Florentia Kiepersol San Louise Flora Villas Dolphin Cove Queens court

    Network Type Affected: Aerial

    Current Resident Impact: Residents have no connectivity

    Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Fibre Break Area/s Affected: Florida Lake

    Streets affected: Hill Street Second Avenue MDU's affected: Florida Cabanas Trio Flamingo Hull Street Apartments Florentia Kiepersol San Louise Flora Villas Dolphin Cove Queens court Network Type Affected: Aerial Current Resident Impact: Residents have connectivity Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Fibre Break Area/s Affected: Florida Lake

    Streets affected: Hill Street Second Avenue MDU's affected: Florida Cabanas Trio Flamingo Hull Street Apartments Florentia Kiepersol San Louise Flora Villas Dolphin Cove Queens court Network Type Affected: Aerial Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have started with repairs

  • Network Incident Description: Fibre Break Area/s Affected: Florida Lake

    Streets affected: Hill Street Second Avenue MDU's affected: Florida Cabanas Trio Flamingo Hull Street Apartments Florentia Kiepersol San Louise Flora Villas Dolphin Cove Queens court Network Type Affected: Aerial Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and are evaluating the repair needed

  • Network Incident Description: Fibre Break Area/s Affected: Florida Lake

    Streets affected: Hill Street Second Avenue MDU's affected: Florida Cabanas Trio Flamingo Hull Street Apartments Florentia Kiepersol San Louise Flora Villas Dolphin Cove Queens court Network Type Affected: Aerial Current Resident Impact: Residents have no connectivity

    Current Network Incident Status: Technicians are on-site localising the fault