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Maintenance
Vuma Scheduled Change #889 | Weltevreden Park

Change Reference: #889 Start Date: 20 August 2020 End Date: 23 October 2020 Area/s Affected: Weltevreden Park Network Type Affected: Active Ethernet Change Description: PoP cleanup project

The cleanup will be done in 2 phases to reduce service disruptions for the clients affected as per schedule below:

Phase 1 | 20 August 2020 to 25 August 2020. Technicians will audit all connections at the PoP. Services will be disrupted intermittently and for very short durations but only once over the 4 working days

Phase 2 | 26 August 2020 to 23 October 2020. Technicians will be moving services in batches to their new switch/port locations. Services will be disrupted in batches but only once throughout the change window Change Impact: Residents will experience intermittent connectivity during this time

Vumatel | Scheduled Change #962 | Linden

Start Date: 01 September 2020 @ 08h00

End Date: 01 October 2020 @ 17h00

Area/s Affected: Linden 2nd Avenue 3rd Avenue 4th Street 5th Street 6th Street 7th Street 8th Street 9th Street 10th Street 11th Street 13th Avenue 13th Street

Network Type Affected: Active Ethernet

Change Description: Remediation Project

Change Impact: Residents will have no connectivity on one of the days during this time

Vumatel | Scheduled Change #964 | Linden

Start Date: 01 September 2020 @ 08h00

End Date: 01 October 2020 @ 17h00

Area/s Affected: Linden 1st Street 3rd Road Albert Street Central Road End Road Jacaranda Street Leopold Place Main Street Malibongwe Drive North Street Protea Street South Street West Street

Network Type Affected: Active Ethernet

Change Description: Remediation Project

Change Impact: Residents will have no connectivity on one of the days during this time

Vumatel | Scheduled Change #965 | Linden

Start Date: 01 September 2020 @ 08h00

End Date: 01 October 2020 @ 17h00

Area/s Affected: Linden 1st Avenue Berg Street Boundary Road Bram Fischer Drive Central Road Main Street North Road

Network Type Affected: Active Ethernet

Change Description: Remediation Project

Change Impact: Residents will have no connectivity on one of the days during this time

Vuma Scheduled Change #966 | Jukskei Park

Change Reference: #966 Start Date: 01 September 2020 @ 09h00 End Date: 30 September 2020 @ 17h00 Area/s Affected: Jukskei Aquamarine Street Beril Street Bioskiet Street Carlton Street Christo Avenue Chroom Street Diamant Street Fynbos Street Galeniet Street Geelkappie Street Gousblom Street Juweel Street Karbiet Street Kliplelie Street Koper Street Kornalyn Street Leeubekkie Street Limosine Street Mangaan Street Mineraal Street Nikkel Street Opaal Street Peridot Street Platina Street Post Office Street Robyn Street Saffier Street Salika Street Sirkoon Street Smarag Street Sneeublom Street Tieroog Street Uraan Street Quarts Street Zircon Street Network Type Affected: Active Ethernet Change Description: Remediation Project Change Impact: Residents will have no connectivity on one of the days during this time

Vumatel | Scheduled Change #998 | Bryanston South | St Hilaire

Start Date: 08 September 2020 @ 08h00 End Date: 15 September 2020 @ 17h00 Area/s Affected: Bryanston South St Hilaire Network Type Affected: Active Ethernet Change Description: Fibre Cable repairs Change Impact: Residents will experience intermittent connectivity during this time

Vumatel | Scheduled Change #897 | Senderwood

Start Date: 08 September 2020 @ 09h00 End Date: 27 October 2020 @ 17h00 Area/s Affected: Senderwood Network Type Affected: Active Ethernet Change Description: PoP Cleanup Change Impact: Residents will experience intermittent connectivity during this time

Vumatel | Scheduled Change #1004 | Cape Town | Belhar Vista

Start Date: 15 September 2020 @ 08h00

End Date: 15 September 2020 @ 17h00

Area/s Affected: Cape Town

Belhar Vista MDU

Network Type Affected: Vuma Village

Change Description: Dome Joint cut-over

Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #1005 | Norscot

Start Date: 15 September 2020 @ 09h00 End Date: 21 September 2020 @ 17h00 Area/s Affected: Norscot Badger Street Crawford Drive Columbus Crescent Da Gamma Street Darter Avenue Dias Crescent Eriksen Close Heron Avenue Jacan Street Kestrel Avenue Kingfisher Drive Leslie Avenue Manor Close Penguin Drive Plover Street Robin Drive Skimmer Avenue Tarentaal Lane Turaco Street Van Der Stel Place Van Riebeeck Street Weaver Street Westway Road Network Type Affected: Active Ethernet Change Description: Network Street Cabinet cleanup Change Impact: Clients will experience intermittent connectivity during this time

Vumatel | Emergency Change #1071 | Centurion

Start Date: 15 September 2020 @ 21h00 End Date: 16 September 2020 @ 07h00 Area/s Affected: Centurion

MDUs Affected

San Monroe
Twin Rivers

Network Type Affected: Vuma Village Change Description: Urgent Fibre cable repairs requested by DFA Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #1033 | Woodmead

Start Date: 16 September 2020 @ 08h00

End Date: 17 September 2020 @ 17h00

Area/s Affected: Woodmead

MDUs Affected: Riverside Cabanas Riverview Cabanas

Network Type Affected: Active Ethernet

Change Description: MDU cut-over

Change Impact: Residents will experience intermittent connectivity during this time

Vumatel | Emergency Change #1083 | Mtunzini

Start Date: 16 September 2020 @ 23h00 End Date: 17 September 2020 @ 07h00 Area/s Affected: Mtunzini Network Type Affected: Vuma Village Change Description: Urgent Fibre cable repairs requested by DFA Change Impact: Residents will have no connectivity during this time

Metrofibre | Metrofibre Notice - Emergency Maintenance

Please be advised there is an emergency maintenance to repair cable in Pierre van Ryneveld FSH.

Date: 17/09/2020 Time: 11:00 – 17:00

The services will be impacted.

We do apologise for any inconvenience caused and thank you for your understanding

WACS | Emergency Maintenance

We have escalated the continual WACS drops to the upstream provider and we have now agreed to move to a different 10Gb service, which we will start with now. This will enable the upstream provider to do intrusive testing on our service. There will be no disruption to the service , there will be a slight increase in latency for about 30 minutes while we move traffic around.

We will confirm once done.

The upstream provider has indicated they will require 24 hours to complete their testing.

Vuma Emergency Change #1100 | Bloemfontein

Change Reference: #1100 Start Date: 19 September 2020 @ 21h00 End Date: 20 September 2020 @ 04h00 Area/s Affected: Bloemfontein

MDUs Affected Adante Amadeus Andalusia Andes Park Arezzo Aston Glen Avignon Begonia Estate Bella Donna Belvedere Bentwood Bernadino Blue Canyon Blue Ridge Buchuberg Cecilia Palms Charne Park Cointreau Estate Con Grazia Creme de la Creme Crestone Hills Dan Pienaar Dardanelle Delamont Delano View Delheim Eden Glen Fluenta Ghaap Gowanlea Hampshire Hawaii Hillcrest Ilcon Park Ixia Jagertech VR Security Joandi Kleinbosch Klipberg Langenhoven Palms Lantana Loch Logan Morgenzon Mark Plein Monte Video Morningside Nottingham Oklahoma Rose Olienhout Oude Westhof Pearl Ridge Pecanwood Pezula Philadelphia/Taragonna Princess Gardens Protea Rayton View Romano Rusticana San Bernadino Sate Sentousa Sereno Sgangrilla Soete Inval Spitskop The Brigde Thor's Place Toskana Universitas Villa Juanita Villa Masimo Westview Willow Flair Zimbali Network Type Affected: Vuma Village Change Description: Emergency maintenance requested by SEACOM Change Impact: All Bloemfontein clients will experience degraded services

Vumatel | Scheduled Change #1024 | Centurion

Start Date: 20 September 2020 @ 21h00

End Date: 21 September 2020 @ 07h00

Area/s Affected: Centurion La Boheme Highveld Estate Savanna INSA Coal Holdings

Network Type Affected: Vuma Village

Change Description: Fibre maintenance requested by DFA

Change Impact: Residents will have no connectivity during this time

Vumatel | Emergency Change #1076 | Sandton

Start Date: 20 September 2020 @ 21h00 End Date: 21 September 2020 @ 07h00 Area/s Affected: Sandton

Katherine & West
25 Rudd Road  Amscor FTTB

MDU Affected

Kerkira Estate

Network Type Affected: Vuma Village Change Description: Urgent Fibre cable repairs requested by DFA Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #1041 | Buccleuch

Start Date: 21 September 2020 @ 03h00 End Date: 21 September 2020 @ 06h00 Area/s Affected: Buccleuch Network Type Affected: GPON Change Description: Redundancy Project Change Impact: Residents will have no connectivity during this time

Vumatel | Emergency Change #1077 | Sandton

Start Date: 21 September 2020 @ 21h00 End Date: 22 September 2020 @ 07h00 Area/s Affected: Sandton

Rivonia NOC

Network Type Affected: Vuma Village Change Description: Urgent Fibre cable repairs requested by DFA Change Impact: Residents will have no connectivity during this time

Vumatel | Emergency Change #1078 | Swartkop

Start Date: 21 September 2020 @ 23h00 End Date: 22 September 2020 @ 07h00 Area/s Affected: Swartkop

Rasslouw Hardware

Network Type Affected: Vuma Village Change Description: Urgent Fibre cable repairs requested by DFA Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #1070 | Marlboro | Marlboro Gardens

Start Date & Time: 22 September 2020 @ 10h00 End Date & Time: 22 September 2020 @ 13h00 Area/s Affected: Marlboro

Marlboro Gardens

Network Type Affected: Vuma Village Change Description: Client migration Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #1048 | Westgate | Silverfields

Start Date: 22 September 2020 @ 21h00

End Date: 23 September 2020 @ 07h00

Area/s Affected: Westgate

Silverfields FTTH

Network Type Affected: Vuma Village

Change Description: Fibre cable repairs requested by DFA

Change Impact: Residents will have no connectivity during this time

Vumatel | Emergency Change #1079 | Pietermaritzburg

Start Date: 22 September 2020 @ 23h00 End Date: 23 September 2020 @ 07h00 Area/s Affected: Pietermaritzburg

Scottsville

Network Type Affected: Vuma Village Change Description: Urgent Fibre cable repairs requested by DFA Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #999 | Florida Park & Florida Lake

Start Date: 17 September 2020 @ 03h00 End Date: 17 September 2020 @ 06h00 Area/s Affected: Florida Park Florida Lake Network Type Affected: GPON Change Description: New Switch Installation Change Impact: Residents will have no connectivity during this time

Vumatel | Emergency Change #1081 | Sandton

Start Date: 23 September 2020 @ 21h00 End Date: 24 September 2020 @ 07h00 Area/s Affected: Sandton

MDUs Affected

Kerkira Estate
Village Blue

Network Type Affected: Vuma Village Change Description: Urgent Fibre cable repairs requested by DFA Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #1050 | Wadeville

Start Date & Time: 29 September 2020 @ 06h00 End Date & Time: 29 September 2020 @ 09h00 Area/s Affected: Wadeville

2 Boekenhout Street
4 Rooibessie Road
Beyers Park
Casa Petite
Elandspark
Elsburg
Elspark
Elspark Villas
Freeway Park
Groenewiede
Klippoortjie
Park Square
Park View
Piazzo Del Campo
Pinehurst Village
St Andrews
Sunbird Village
Woodside

Network Type Affected: Vuma Village Change Description: Client Migration at the Node Change Impact: Clients will have no connectivity during this time

Vumatel | Emergency Change #1072 | Bloemfontein

Please note that due to unforeseen circumstances the change has been rescheduled as follows.

Start Date: 06 October2020 @ 23h00 End Date: 07 October 2020 @ 07h00 Area/s Affected: Bloemfontein

Clarendon Girls High School
Jagertech FTTB
Ntelecom FTTB
Soete Inval

MDUs Affected

Amadeus
Andalucia
Andes Park
Bella Donna
Brentwood Estate
Blue Ridge
Con Grazia
Crestone Hills
Dan Pienaar Suburb
Delamont
Delano View
Delheim
Du Bergen
Gowanlea
Hampshire
Hawaii
Ilcon Park
Ixia
Klipberg - Bloemfontein
Loch Logan Park
Monte Video
Morgenzon
Olienhout
Oude Westhof
Pastel Cottage
Pearl Ridge
Rayton Close
Rayton Ridge
Rayton View
Sante
Sentousa
Sereno
Spitskop
Thoras Place
Villa Juanita
Willow Flair

Network Type Affected: Vuma Village Change Description: Urgent Fibre cable repairs requested by DFA Change Impact: Residents will have no connectivity during this time

Past Incidents

19th September 2020

Metro Fibre Outage Waterfall Crest #51093

Dear Valued Customer,

We are aware of an outage in Waterfall Crest 51107 that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

Metro Fibre Outage Shamroc #51093

Dear Valued Customer,

We are aware of an outage in Shamroc that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

Outage Fountain Court #51079

Dear Valued Customer,

We are aware of an outage in Fountain Court that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

Metro Fibre Outage Lucca Complex #51076

Dear Valued Customer,

We are aware of an outage in Lucca Complex that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

Metro Fibre Outage Alberton 51055

Dear Valued Customer,

We are aware of an outage in Alberton that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

18th September 2020

Vuma :Network Incident #3350| Fibre Break| Izinga

Network Incident Reference: #3350 Network Incident Description: Fibre Break Network Incident Grade: Major Region Affected: KZN Area/s Affected: Izinga Network Type Affected: Gpon Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

Vuma Network Incident #3351| Hardware Failure | Rynfield

Network Incident Reference: 3351 Network Incident Description: Hardware Failure Network Incident Grade: Low Region Affected: Ekurhuleni Area/s Affected: Rynfield Robinson Street Pretoria Street Hartshorne Street Greybe Street Clarke Street Craggs Street Sarel Cilliers Street Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Hardware Failure Network Incident Grade: Low Region Affected: Ekurhuleni Area/s Affected: Rynfield Robinson Street Pretoria Street Hartshorne Street Greybe Street Clarke Street Craggs Street Sarel Cilliers Street Network Type Affected: Active Ethernet Current Resident Impact: Services have restored
    Current Network Incident Status: Technicians restored services

    • 17th September 2020

    No incidents reported

    16th September 2020

    Metrofibre Metrofibre | Outage in Phoenix View

    Dear Valued Customer,

    We are aware of an issue in Phoenix View that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

    15th September 2020

    Metrofibre Metro Fibe | Outage | Gauteng

    We are aware of a problem currently experienced on the Metro Fibre Network affecting clients in the Gauteng area. Engineers are working on resolving the problem as soon as possible.

    More updates to follow

  • Network Incident Description: Intermittent to no connectivity Network Incident Grade: Minor Region Affected: Gauteng Network Type Affected: GPON Current Resident Impact: Residents experiencing performance related issues or have no connectivity Current Network Incident Status: Investigations are currently underway to establish root cause, more updates to follow

    • 14th September 2020

    Vumatel Vumatel | Network Incident #3327| Fibre Break| Robertsham

    Network Incident Description: Fibre Break

    Network Incident Grade: Minor

    Region Affected: Johannesburg

    Area/s Affected:

    Robertsham Anson St Xavier St

    Network Type Affected: GPON

    Current Resident Impact: Residents have no connectivity

    Current Network Incident Status: Technicians will continue with repairs tomorrow morning.

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Robertsham Anson St Xavier St Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Robertsham Anson St Xavier St Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Robertsham Anson St Xavier St Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Robertsham Anson St Xavier St Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are continuing with repairs this morning

    • Vumatel Vumatel | Network Incident #3326| Fibre Break| Glenhazel

    Network Incident Description: Fibre Break

    Network Incident Grade: Minor

    Region Affected: Johannesburg

    Area/s Affected: Glenhazel Edward Avenue

    Network Type Affected: GPON

    Current Resident Impact: Residents have no connectivity

    Current Network Incident Status: Technicians will continue with repairs tomorrow morning.

  • Network Incident Reference: #3326 Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Robertsham Anson St Xavier St Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have restored services.

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Glenhazel Edward Avenue Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Glenhazel Edward Avenue Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Glenhazel Edward Avenue Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are continuing with repairs this morning

    • Vuma Network Incident #3325 | Fibre Break| Sunny Rock

    Network Incident Reference: #3325 Network Incident Description: Fibre Break Network Incident Grade: Major Region Affected: Johannesburg Area/s Affected: Sunny Place The Hill Sunny Lodge Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are onsite localising the fault

  • Network Incident Description: Fibre Break Network Incident Grade: Major Region Affected: Johannesburg Area/s Affected: Sunny Place The Hill Sunny Lodge Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have restored services

  • Network Incident Reference: #3325 Network Incident Description: Fibre Break Network Incident Grade: Major Region Affected: Johannesburg Area/s Affected: Sunny Place The Hill Sunny Lodge Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

    • Vumatel Vumatel | Network Incident #3323 | Fibre Break | Dan Pienaar

    Network Incident Description: Fibre Break Network Incident Grade: Minor Area/s Affected: Bloemfontein

    Dan Pienaar

    Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Reference: #3323 Network Incident Description: Fibre Break Network Incident Grade: Minor Area/s Affected: Bloemfontein Dan Pienaar Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

    • Vumatel Vumatel | Network Incident #3321 | Fibre Break | Montego

    Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Fourways Area/s Affected: Montego Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Fourways Montego
    Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Network Incident Reference: #3321 Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Fourways Area/s Affected: Montego Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are have localised the fault and are evaluating the repairs needed

  • Network Incident Reference: #3321 Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Fourways Area/s Affected: Montego Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Network Incident Reference: #3321 Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Fourways Area/s Affected: Montego Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising fault

    • Vumatel Vumatel | Network Incident #3319 | Fibre Break | Highveld

    Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Centurion Area/s Affected: Centurion

    Highveld

    Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

    13th September 2020

    No incidents reported

    12th September 2020

    Metrofibre Metro Fibre | Outage | Gauteng

    We are aware of a problem currently experienced on the Metro Fibre Network affecting clients in the Gauteng area. Engineers are working on resolving the problem as soon as possible.

    More updates to follow

  • Looks like all clients affected by the Metrofibre outage, are back in service now.

    We are still waiting for updates and report from Metrofibre on the incident.

  • Still no updates as yet from Metrofibre. We have escalated again.

  • No updates from Metrofibre received as yet, we have requested.

  • Update from Metrofibre:

    Build of new switch to take some services off the broken switch is progressing well - just about ready to start moving services, we will keep you posted on the progress.

    Still no ETR received.

  • Metrofibre are still busy with splitting the network away from Cienna switches.

  • No new updates from Metrofibre as yet, we are asking continuously for updates however they are slow on feedback.

  • They have Cienna failure in their core of the network, Cienna is working on the issue MFN are though however also working on replacing the affected switching fabric.

  • Metrofibre are still working on the issue.

    No estimated time to repair has been communicated as yet from them.

  • Metrofibre engineers are still working on the outage affecting Gauteng users.

  • Dear Valued Customer,

    Our Engineers are still working to restore services. We will keep you updated.

  • Dear Valued Customer,

    Our Engineers are still working to restore services. We will keep you updated.

  • Metrofibre have repaired the issue affecting Gauteng users.

    We are monitoring though to ensure stability is returned.

  • We are aware of an intermittent Network issue that may affect client services in Gauteng. Our Engineers are working on restoring services. We will keep you updated.

  • Metrofibre is experiencing a partial outage in the Johannesburg area. They are attending to it.

    Symptoms are connections flap and connectivity is intermittent.

    • Johannesburg Core Johannesburg Router outage

    One of the client facing routers has an issue, we have rerouted all clients affected to other routers, while we investigate the issue.

  • Router has been rebooted we are monitoring it before we bring back service fully on this router.

    • FrogFoot Frogfoot | Lynnwood Glen Outage

    Reference:FRG941937 Start Date:2020-09-12 07:24:00.0 Progress Status:Resolution In-Progress