Some systems are experiencing issues

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Stickied Incidents

23rd October 2020

FrogFoot Frogfoot Port Elizabeth flapping

Once again Frogfoot network is experiencing issues in the Port Elizabeth.

We have reported all PE circuits to them, and requested an incident report and resolution to these endless issues they are having.

Maintenance
Metrofibre | Metrofibre Notice - Emergency Maintenance

Please be advised there is an emergency maintenance to repair cable in Pierre van Ryneveld FSH.

Date: 17/09/2020 Time: 11:00 – 17:00

The services will be impacted.

We do apologise for any inconvenience caused and thank you for your understanding

Metrofibre | Emergency Maintenance

Dear Valued Customer,

Please note that the maintenance on the fibre in Lancelot Complex that was scheduled for today has been stopped by body corporate, they asked for it to be done on:

Date: Tuesday, 29 Sep ‘20 Time: 08:00 – 17:00

Clients that are down will not be up and running until then, any queries can be addressed to the body corporate.

Vumatel | Scheduled Change #962 | Linden

Start Date: 01 September 2020 @ 08h00

End Date: 31st of October 2020 @ 17h00

Area/s Affected: Linden 2nd Avenue 3rd Avenue 4th Street 5th Street 6th Street 7th Street 8th Street 9th Street 10th Street 11th Street 13th Avenue 13th Street

Network Type Affected: Active Ethernet

Change Description: Remediation Project

Change Impact: Residents will have no connectivity on one of the days during this time

Vumatel | Scheduled Change #965 | Linden

Start Date: 01 September 2020 @ 08h00

End Date: 31st of October 2020 @ 17h00

Area/s Affected: Linden 1st Avenue Berg Street Boundary Road Bram Fischer Drive Central Road Main Street North Road

Network Type Affected: Active Ethernet

Change Description: Remediation Project

Change Impact: Residents will have no connectivity on one of the days during this time

Frogfoot | Frogfoot Backhaul Test Noordhoek - Sunnydale

Reference:FRG988857 Start Date:2020-10-27 12:00:00.0 Duration (Hours):2 Classification:Environmental Infrastructure Region:Cape Town Impact:30 minutes downtime expected.

Frogfoot | Switch Upgrade Heldervue/Jonkershoek/Delft

Reference:FRG969445 Start Date:2020-10-27 23:00:00.0 Duration (Hours):8 Classification:Software Install Region:Cape Town Impact:2 hours of intermittent connectivity expected

Frogfoot | Frogfoot Backhaul Test Gordons Bay North - Gordons Bay East

Reference:FRG988861 Start Date:2020-10-28 05:00:00.0 Duration (Hours):2 Classification:Environmental Infrastructure Region:Cape Town Impact:30 minutes downtime expected

Frogfoot | Frogfoot Backhaul Test Gordons Bay North - Gordons Bay Central

Reference:FRG988864 Start Date:2020-10-28 05:00:00.0 Duration (Hours):2 Classification:Environmental Infrastructure Region:Cape Town Impact:30 minutes downtime expected

Vumatel | Scheduled Change #1236 | Quellerina | Karmel

Start Date: 29 October 2020 @ 08h00 End Date: 30 October 2020 @ 18h00 Area/s Affected: Quellerina

Karmel

Network Type Affected: GPON Change Description: MDU NDP cutover Change Impact: Residents will have no connectivity during this time

Frogfoot | Firmware upgrade OLT/ONT | Beacon Bay

Reference:FRG981871 Start Date:2020-10-29 23:00:00.0 Duration (Hours):7 Classification:Software Install Region:East London Impact:Clients will experience downtime while upgrades are in progress

Vuma Scheduled Change #1254 | Allens Nek

Change Reference: #1254 Start Date: 02 November 2020 @ 08h00 End Date: 13 November 2020 @ 17h00 Area/s Affected: Allens Nek Network Type Affected: Active Ethernet Change Description: PoP cleanup project

The cleanup will be done in 2 phases to reduce service disruptions for the clients affected as per schedule below:

Phase 1 | 02 November 2020 to 06 November 2020. Technicians will audit all connections at the PoP. Services will be disrupted intermittently and for very short durations but only once over the 4 working days

Phase 2 | 09 November 2020 to 13 November 2020. Technicians will be moving services in batches to their new switch/port locations. Services will be disrupted in batches but only once throughout the change window Change Impact: Residents will experience intermittent connectivity during this time

Frogfoot | Node Maintenance And Cleanup | Westbrook Phase 1

Reference:FRG984192 Start Date:2020-11-02 23:00:00.0 Duration (Hours):8 Classification:Maintenance Region:Port Elizabeth Impact:Intermittent connectivity during change window

Vuma Scheduled Change #1162 | Ferndale

Change Reference: #1162 Start Date: 03 November 2020 @ 08h00 End Date: 05 November 2020 @ 17h00 Area/s Affected: Ferndale

MDUs Affected Colorado Palm Court Network Type Affected: GPON Change Description: MDU Feeder Audit Change Impact: Residents will experience intermittent connectivity during this time

Vuma Scheduled Change #1237 | Helderkruin

Change Reference: #1237 Start Date: 03 November 2020 @ 08h00 End Date: 04 November 2020 @ 18h00 Area/s Affected: Helderkruin Yvonne Street Network Type Affected: GPON Change Description: Dome joint cutover Change Impact: Residents will have no connectivity during this time

Vuma Scheduled Change #1262 | Blairgowrie

Change Reference: #1262 Start Date: 03 November 2020 @ 08h00 End Date: 04 December 2020 @ 17h00 Area/s Affected: Blairgowrie Network Type Affected: Active Ethernet Change Description: PoP cleanup Change Impact: Residents will experience intermittent connectivity during this time

Vuma Scheduled Change #1261 | Linden

Change Reference: #1261 Start Date: 03 November 2020 @ 08h00 End Date: 01 December 2020 @ 17h00 Area/s Affected: Linden 1st Avenue 1st Street 2nd Avenue 2nd Street 3rd Avenue 3rd Street 4th Street 5th Street Network Type Affected: Active Ethernet Change Description: Remediation Project Change Impact: Residents will have no connectivity on one of the days during this time

Vuma Scheduled Change #1281 | Bryanston South

Change Reference: #1281 Start Date: 03 November 2020 @ 08h00 End Date: 03 November 2020 @ 17h00 Area/s Affected: Bryanston South Network Type Affected: Active Ethernet Change Description: Cable replacement and re-routing Change Impact: Residents will experience intermittent connectivity during this time

Vuma Scheduled Change #1268 | Brenthurst

Change Reference: #1268 Start Date: 03 November 2020 @ 08h00 End Date: 04 November 2020 @ 17h00 Area/s Affected: Brenthurst Akasia Road Boekenhout Avenue Collins Street Curtis Street De Wet Street Denne Avenue Geelhout Avenue Grobler Street Karee Road Kiaat Avenue Kremetart Road Mahonie Avenue Maroela Road Moepel Road Mopanie Avenue Olienhout Road Pienaar Street Seder Road Shepston Street Spekboom Crescent Suikerbos Avenue Taaibos Avenue Thomas Street Tweedy Road Wattl Road Wilge Avenue Network Type Affected: Active Ethernet Change Description: Cable replacement and dome joint repairs Change Impact: Residents will have no connectivity during this time

Vuma Villages Scheduled Change #1278 | Sandton | Monterrey Estae

Change Reference: #1278 Start Date: 03 November 2020 @ 09h00 End Date: 03 November 2020 @ 13h00 Area/s Affected: Sandton Monterrey Estate Network Type Affected: Vuma Village Change Description: Backhaul fibre repairs Change Impact: Clients will have no connectivity during this time

Vumatel | Emergency Change #1284 | Ravenswood

Start Date: 04 November 2020 @ 06h00 End Date: 04 November 2020 @ 09h00 Area/s Affected: Ravenswood Beyerspark Network Type Affected: Vuma Village Change Description: Migration to new circuits at the Node Change Impact: Clients will have no connectivity during this time

Vuma Scheduled Change #1269 | Randpark Ridge

Change Reference: #1269 Start Date: 04 November 2020 @ 08h00 End Date: 11 December 2020 @ 17h00 Area/s Affected: Randpark Ridge Anaboom Place Enkeldoring Street Fiskaal Crescent Flamboyant Street Frangipani Crescent Gardenia Steert Holly Street Kabeljou Crescent Maasbanker Place Makriel Street Maroela Street Mimosa Road Myrtle Street Naboom Road Populier Street Randpark Drive Rooibos Road Seder Street Thrush Avenue Volstruis Crescent

MDUs Affected: Twin Oaks Network Type Affected: Active Ethernet Change Description: Remediation Project Change Impact: Residents will have no connectivity on one of the days during this time

Vuma Scheduled Change #1279 | Honeydew Ridge | Kolmans

Change Reference: #1279 Start Date: 04 November 2020 @ 08h00 End Date: 04 November 2020 @ 18h00 Area/s Affected: Honeydew Ridge Kolmans MDU Network Type Affected: GPON Change Description: MDU cutover Change Impact: Residents will have no connectivity during this time

Vuma Village Scheduled Change #1277 | Sandton | The William

Change Reference: #1277 Start Date: 04 November 2020 @ 09h00 End Date: 04 November 2020 @ 12h00 Area/s Affected: Sandton The William Network Type Affected: Vuma Village Change Description: Backhaul fibre repairs Change Impact: Clients will have no connectivity during this time

Vuma Emergency Change #1276 | Multiple Sites

Change Reference: #1276 Start Date: 05 November 2020 @ 05h00 End Date: 05 November 2020 @ 06h00 Area/s Affected: Fourways Hetzner Klerksdorp Krugersdorp Kyalami Randburg Springs Westgate Network Type Affected: Vuma Village Change Description: Urgent Firmware Upgrade at the Master Node Change Impact: Residents will experience intermittent connectivity during this time

Vuma Scheduled Change #1289 | Randburg | Derby Heights

Change Reference: #1289 Start Date: 06 November 2020 @ 09h00 End Date: 06 November 2020 @ 16h00 Area/s Affected: Randburg Derby Heights Network Type Affected: Vuma Village Change Description: Backhaul fibre repairs Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #1258 | JHB CBD & Roodepoort

Start Date: 08 November 2020 @ 23h00 End Date: 09 November 2020 @ 07h00 Area/s Affected: JHB CBD & Roodepoort

MDUs Affected:

Castle Mansions
Frank's Place
Meridian Villas

Network Type Affected: Vuma Village Change Description: Fibre cable repairs requested by DFA Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #1257 | Roodepoort

Start Date: 08 November 2020 @ 23h00 End Date: 09 November 2020 @ 07h00 Area/s Affected: Roodepoort

Clearwater Office Park

MDUs Affected:

Black Eagle Crest
Eagle Close
Heron Ridge
St Francis

Network Type Affected: Vuma Village Change Description: Fibre cable repairs requested by DFA Change Impact: Residents will have no connectivity during this time

Past Incidents

31st October 2020

No incidents reported

30th October 2020

Vuma Network Incident #3640 | Fibre break | Buchuberg

Network Incident Reference: 3640 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Bloemfontein Area/s Affected: Buchuberg Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

Vumatel Vumatel | Network Incident #3635 | Hardware failure| Groveacres

Network Incident Description: Hardware failure
Area/s Affected: Groveacres Network Type Affected: Gpon Current Resident Impact: Residents will experience degraded services Current Network Incident Status: Technicians are on-site localising the fault

Vumatel Vumatel | Network Incident #3632| Hardware failure | Tamboerskloof-a90

Network Incident Description: Hardware failure
Area/s Affected: Tamboerskloof Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

Vumatel - Network Incident #3628 | Fibre break | Brackendowns

We are experiencing the following network incident.

Network Incident Reference: #3628 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Ekurhuleni
Area/s Affected: Brackendowns Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Reference: #3628 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Ekurhuleni
    Area/s Affected: Brackendowns Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Network Incident Reference: #3628 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Ekurhuleni
    Area/s Affected: Brackendowns Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor engineers are en-route to investigate

    • 29th October 2020

    Vuma Network Incident #3624 | Fibre break | Syringa Sands

    Network Incident Reference: 3624 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Kempton Park Syringa Sands Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Reference: 3624 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Kempton Park Syringa Sands Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers have localised the fault and have started repairs

  • Network Incident Reference: 3624 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Kempton Park Syringa Sands Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

    • Metrofibre Metrofibre | Outage Soho Lofts. Ticket 56423

    Dear Valued Customer,

    We are aware of an outage in Soho Lofts that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

    Vumatel - Network Incident #3622| Fibre break | Pietermaritzburg

    We are experiencing the following network incident

    Network Incident Reference: #3622 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Durban Area/s Affected: Pietermaritzburg Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Network Incident Reference: #3622 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Durban Area/s Affected: Pietermaritzburg Network Type Affected: GPON Current Resident Impact: Connectivity has been restored
    Current Network Incident Status: Vendor Engineers have restored services

    • Vuma Network Incident #3621 | Fibre break | Black Eagle Crest

    Network Incident Reference: 3621 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Black Eagle Crest Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor engineers are en-route to investigate

    Vumatel Vumatel | Network Incident #3620 | Fiber Break | Mossel Bay

    Network Incident Description: Fibre break Network Incident Grade: Major Region Affected: Western Province Area/s Affected: Mossel Bay Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Network Incident Description: Fibre break Network Incident Grade: Major Region Affected: Western Province Area/s Affected: Mossel Bay Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

    • Vumatel - Network Incident #3617 | Fibre break | Pietermaritzburg

    We are experiencing the following network incident

    Network Incident Reference: 3617 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Durban Area/s Affected: Pietermaritzburg Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

    Vumatel - Network Incident #3615 | Fibre break | Black Eagle Crest

    We are experiencing the following network incident

    Network Incident Reference: 3615 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Black Eagle Crest Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor engineers are en-route to investigate

    28th October 2020

    Vuma Network Incident #3613 | Fibre break | Cedar Lofts

    Network Incident Reference: 3613 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Fourways Cedar Lofts
    Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are on-site localising the fault

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg
    Area/s Affected: Fourways Cedar Lofts Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

    • FrogFoot Outage Gordons Bay outage || CPT FRG994147

    Ticket Reference: FRG994147 Outage Title :Gordons Bay outage || CPT Region Affected :Cape Town Area Affected: Precincts Affected Incident Start Date :2020-10-28 15:26:00.0 Outage Status :Resolution In-Progress

    We appreciate your co-operation in this regard.

  • Dear Valued Client, Outage Update: Outage title: Gordons Bay outage || CPTOutage ref (solid): FRG994147Impact start time: 2020-10-28 15:02Impact: DownOutage Update:-- The fibre technicians tested the link and received high light levels.-- They are currently investigating further.

    • Vuma Network Incident #3611 | Fibre break | Cara Bianca

    Network Incident Reference: 3611 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Fourways Crossing Cara Bianca Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg
    Area/s Affected: Fourways Crossing Cara Bianca Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are continuing with repairs this morning

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Fourways Crossing Cara Bianca Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are on-site localising the fault

  • Network Incident Reference: 3611 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Fourways Crossing Cara Bianca Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

    • FrogFoot Frogfoot | Gordons Bay outage || CPT

    Gordons Bay outage || CPT

    Region Affected

    Cape Town

    Area Affected

    Precincts Affected

    Incident Start Date

    2020-10-28 15:26:00.0

    Outage Status

    Resolution In-Progress

    We appreciate your co-operation in this regard.

    MetroFibre - Outage Soho Lofts & The William

    Dear Valued Customer,

    We are aware of an outage in Soho Lofts & The William that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

    MetroFibre - Outage in Villa Grande and Rockvale

    Dear Valued Customer,

    We are aware of an outage in Villa Grande and Rockvale that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated

    Vumatel - Network Incident #3608 | Fibre break | Kerkira

    We are experiencing the following network incident

    Network Incident Reference: 3608 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Sandton Kerkira Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Network Incident Reference: 3608
    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Sandton Kerkira Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Network Incident Reference: 3608
    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Sandton Kerkira Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers have localised the fault and have started repairs

    • MetroFibre - Outage The Kanyin. Ticket 56119

    Dear Valued Customer,

    We are aware of an outage in The Kanyin that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

    Vumatel Vumatel | Network Incident #3605 | Fibre break | Sunset Boulevard

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Fourways

    Sunset Boulevard

    Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and are evaluating the repair needed

  • Network Incident Reference: 3605
    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Fourways Sunset Boulevard Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Network Incident Reference: 3605
    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Fourways Sunset Boulevard Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and are evaluating the repair needed

  • Network Incident Reference: 3605
    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Fourways Sunset Boulevard Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

    • 27th October 2020

    Vuma Network Incident #3603 | Fiber Break | Cedar Lofts

    Network Incident Reference: #3603 Network Incident Description: Fiber Break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Fourways, Cedar Lofts Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are on-site localising the fault

  • Network Incident Reference: 3603
    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Fourways Cedar Lofts
    Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Fourways Cedar Lofts
    Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are still busy with repairs

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Fourways Cedar Lofts
    Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are on-site localising the fault

    • Vumatel - Network Incident #3599 | Fiber Break | Kempton Park

    Good Day,

    We are experiencing the following network incident.

    Network Incident Reference: #3599 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Kempton Park Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor engineers are en-route to investigate

  • Network Incident Reference: #3599 Network Incident Description: Fibre break Network Incident Grade: Major Region Affected: Gauteng Area/s Affected: Kempton Park Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

    • Vumatel - Network Incident #3601 | Fiber Break | Tinza

    Good Day,

    We are experiencing the following network incident.

    Network Incident Reference: #3601 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Fourways Crossing, Tinza Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Reference: #3601 Network Incident Description: Fiber Break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Fourways Crossing, Tinza Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

    • Vumatel - Network Incident #3598 | Fibre break | 169 on Blueberry

    We are experiencing the following network incident

    Network Incident Reference: 3598 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Fairlands 169 on Blueberry Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Reference: #3598 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Fairlands 169 on Blueberry Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Network Incident Reference: 3598
    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg
    Area/s Affected: Fairlands 169 on Blueberry Network Type Affected: GPON Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Vendor Engineers are en-route to investigate

    • Vumatel - Network Incident #3597 | Fiber Break | Ville Franche

    We are experiencing the following network incident

    Network Incident Reference: 3597 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Fourways Crossing, Ville Franche Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers have localised the fault and have started repairs

  • Network Incident Reference: 3597 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Fourways Crossing, Ville Franche Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

    • FrogFoot Frogfoot | In Progress - Jonkershoek, Aandergracht and Paarl Outage | CPT

    Reference:FRG991791 Start Date:2020-10-27 04:48:00.0 Progress Status:Resolution In-Progress Region:Cape Town Area:Not Specified

    26th October 2020

    Vumatel Vumatel | Network Incident #3589 | Fibre Break |The Block

    Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Delft Area/s Affected: The Block Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are onsite investigating

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Delft Area/s Affected: The Block Network Type Affected: GPON Current Resident Impact: Connectivity has been restored Current Network Incident Status: Vendor Engineers have restored services.

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Delft Area/s Affected: The Block Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers have localised the fault and are evaluating the repair needed

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Delft Area/s Affected: The Block Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

    • 25th October 2020

    Vumatel Vumatel | Network Incident #3588 | OLTs Down| Hillcrest and Kloof

    Network Incident Description: OLTs down Network Incident Grade: Minor Area/s Affected: Hillcrest and Kloof Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Network Incident Description: OLTs down Network Incident Grade: Minor Area/s Affected: Hillcrest and Kloof Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

    • 24th October 2020

    FrogFoot Vumatel | Network Incident #3584 | Fiber Break | Blue Downs

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Cape Town Area/s Affected: Blue Downs Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Cape Town Area/s Affected: Blue Downs Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will start repairs in the morning.

    • FrogFoot Frogoot | FRG990313: Network Outage Notification for "Villa Bianca Outage

    Dear Frogfoot Customer, Please be advised of the following network outage: Outage Reference FRG990313 Outage Title Villa Bianca Outage Region Johannesburg Area Precincts Affected Goedeburg - Villa Bianca Incident Start Date 2020-10-24 07:38:00.0 Outage Status Resolution In-Progress

    FrogFoot Frogfoot | Cape Town Tokai Business Park Outage

    Reference:FRG990294 Start Date:2020-10-24 02:24:00.0 Progress Status:Resolution In-Progress Region:Cape Town Area:Not Specified

    FrogFoot Frogfoot | cpt-george-olt-1 LC1 Pon 1

    Reference:FRG989960 Start Date:2020-10-23 15:27:00.0 Progress Status:Resolution In-Progress Region:Cape Town Area:Not Specified

    FrogFoot Frogfoot | Franschhoek Intermittency || Outage

    Reference:FRG983362 Start Date:2020-10-13 12:45:00.0 Progress Status:Resolution In-Progress Region:Cape Town Area:Not Specified