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Maintenance
Vumatel | Scheduled Change #1467 | The Manhattan

Start Date: 12 January 2021 @ 09h00

End Date: 12 January 2021 @ 16h00

Area/s Affected:

Sandton, The Manhattan

Network Type Affected: Vuma Village

Change Description: MDU cable cleanup

Change Impact: Clients will experience intermittent connectivity during this time

Frogfoot | NLD Upgrades | Additional PE to CPT via Bloem capacity comissioning

Reference:FRG1059602 Start Date:2021-01-18 23:00:00.0 Duration (Hours):5 Classification:Optimisation Region:Port Elizabeth Impact:No client impact expected, but services at risk during change window.

Vumatel | Scheduled Change #1505 | Centurion

Start Date: 20 January 2021 @ 23h00 End Date: 21 January 2021 @ 07h00 Area/s Affected: Centurion INSA Coal Holdings FTTB MDU's Affected: Alcmaria Cliftons Place Highveld Estate Ireland Gardens Ireland Heights La Boheme Pavilion Heights The Village Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #1497 | Cape Town | Parkview Villas

Start Date: 20 January 2021 @ 23h00 End Date: 21 January 2021 @ 07h00 Area/s Affected: Cape Town

MDU Affected: Parkview Villas Network Type Affected: Vuma Village Change Description: Fibre cable repairs requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled change #1507 | Centurion

Start Date: 21 January 2021 @ 23h00 End Date: 22 January 2021 @ 07h00 Area/s Affected: Centurion

MDU's Affected: Alcmaria Cliftons Place Dolce Vita Lanzerac Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #1506 | Turfontein

Start Date: 22 January 2021 @ 05h00 End Date: 22 January 2021@ 06h00 Area/s Affected: Turfontein Network Type Affected: Vuma Village Change Description: Circuit Breaker installation at the Node Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #1508 | Centurion

Start Date: 22 January 2021 @ 23h00 End Date: 23 January 2021 @ 07h00 Area/s Affected: Centurion

MDU's Affected: Highveld Estate La Boheme Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #1509 | Bloemfontein

Start Date: 28 January 2021 @ 05h00 End Date: 28 January 2021@ 06h00 Area/s Affected: Bloemfontein Network Type Affected: Vuma Village Change Description: Circuit Breaker installation at the Node Change Impact: Clients will have no connectivity during this time

Past Incidents

21st January 2021

No incidents reported

20th January 2021

Vuma Network Incident #4204| Robertsham| OLT down

Network Incident Description: OLT down Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Robertsham Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are localizing the fault

Vuma Network Incident #4199 | Power Failure | Observatory

Network Incident Reference: 4199 Network Incident Description: Power Failure Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Observatory Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Reference: 4199 Network Incident Description: Power Failure Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Observatory Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Power has restored

    • 19th January 2021

    Vumatel Vumatel | Network Incident #4196 | Fiber Break | Sandhurst 3 MDU

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Sandhurst 3, Sandown, Sandton Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Network Incident Reference: 4196
    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng
    Area/s Affected: Sandhurst 3, Sandown, Sandton
    Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

    • Vuma Network Incident #4183 | Hardware Failure | Bloemfontein

    Network Incident Reference: 4183 Network Incident Description: Hardware Failure Network Incident Grade: Minor Region Affected: Free State Area/s Affected: Bloemfontein Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Reference: 4183 Network Incident Description: Hardware Failure Network Incident Grade: Minor Region Affected: Free State Area/s Affected: Bloemfontein Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

    • 18th January 2021

    Vuma Network Incident #4181 | Fibre Break | Robertsham

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Robertsham Anston Street Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

    Vumatel - Network Incident #4180 | Poplar Place | Fibre Break

    We are experiencing the following network incident. Network Incident Reference: 4180 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Fourways Crossing, Poplar Place Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

    Vuma Network Incident #4177 | Fiber Break | Orange Groove South

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Orange Grove South Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Reference: #4177 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Orange Grove South Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs.

    • Vumatel - Network Incident #4176 | POP Down | Tygerdal

    We are experiencing the following network incident

    Network Incident Reference: #4176 Network Incident Description: POP Down Network Incident Grade: Major Region Affected: Cape Town Area/s Affected: Tygerdal Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • This network incident has been resolved.

    Network Incident Reference: #4176 Network Incident Description: POP Down Network Incident Grade: Major Region Affected: Cape Town Area/s Affected: Tygerdal Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have connectivity Current Network Incident Status: Technicians have restored services

    • Routing Issue affecting WACS CPT 18/01/21

    Dear Clients,

    Affected Service: International and National connectivity Description: Router Outage in Cape Town Data Centre Impact: Increased latency Time : 18 Dec 2021 07H05

    We are experiencing a problem with one of our core routers at the Cape Town Data Centre. This is affecting traffic between Cape Town and London as well as some local connectivity. International traffic has been re-routed to our secondary path. Engineers are working on resolving the problem as quickly as possible and to restore services to the affected clients.

  • Dear Clients,

    Affected Service: International and National connectivity Description: Router Outage in Cape Town Data Centre Impact: Increased latency Time Start : 18 Dec 2020 07H05 Time end : Ongoing

    The problem affecting routing at our Cape Town Data Centre has been found to be a Cisco ASR router that has gone faulty. All affected services have been moved to an alternative unit and all services have been restored. Please email our support desk on support@mindthespeed.co.za in the event that you are still experiencing a problem with any service. Efforts are now under way to resolve the issue with the broken unit or replace it if necessary.

    Kind regards,

    • 17th January 2021

    Vuma Network Incident #4166 | Athol | Fibre Break

    Network Incident Reference: #4166 Network Incident Description: Fibre Break Network Incident Grade: Major Region Affected: Johannesburg Area/s Affected: Athol Ash Road Dumbarton Avenue Boundary Road 1St Avenue Fifth Avenue Rudd Road Foxhill Maple Drive South Avenue Central Avenue Dennis Road Pretoria Avenue Wierda Road East Plane Road Copley Avenue Ayr Road Desborough Avenue Atholl Road Marjan Avenue Cedar Avenue Otto Street Samine Place East Avenue Maple Drive Denoon Drive Marjan Avenue Willow Avenue Riverside Road Heather Avenue Ladbroke Lane Delta Road Forrest Road Rosemill Avenue Froome Street Fir Drive Cross Avenue Link Road Oak Road First Avenue Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and are evaluating the repair needed

  • Network Incident Reference: #4166 Network Incident Description: Fibre Break Network Incident Grade: Major Region Affected: Johannesburg Area/s Affected: Athol Ash Road Dumbarton Avenue Boundary Road 1St Avenue Fifth Avenue Rudd Road Foxhill Maple Drive South Avenue Central Avenue Dennis Road Pretoria Avenue Wierda Road East Plane Road Copley Avenue Ayr Road Desborough Avenue Atholl Road Marjan Avenue Cedar Avenue Otto Street Samine Place East Avenue Maple Drive Denoon Drive Marjan Avenue Willow Avenue Riverside Road Heather Avenue Ladbroke Lane Delta Road Forrest Road Rosemill Avenue Froome Street Fir Drive Cross Avenue Link Road Oak Road First Avenue Network Type Affected: GPON Current Resident Impact: Connectivity has restored
    Current Network Incident Status: Technicians have restored services

  • Network Incident Reference: #4166 Network Incident Description: Fibre Break Network Incident Grade: Major Region Affected: Johannesburg Area/s Affected: Athol Ash Road Dumbarton Avenue Boundary Road 1St Avenue Fifth Avenue Rudd Road Foxhill Maple Drive South Avenue Central Avenue Dennis Road Pretoria Avenue Wierda Road East Plane Road Copley Avenue Ayr Road Desborough Avenue Atholl Road Marjan Avenue Cedar Avenue Otto Street Samine Place East Avenue Maple Drive Denoon Drive Marjan Avenue Willow Avenue Riverside Road Heather Avenue Ladbroke Lane Delta Road Forrest Road Rosemill Avenue Froome Street Fir Drive Cross Avenue Link Road Oak Road First Avenue Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have started with repairs

    • 16th January 2021

    Vumatel Network Incident #4165 | Fibre Break | Hillcrest and Kloof

    Network Incident Reference: #4165 Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Durban Area/s Affected: Hillcrest Kloof Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are investigating

  • Network Incident Reference: #4165 Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Durban Area/s Affected: Hillcrest Kloof Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

    • Metro Fibre #67110 Outage at Klerksdorp

    Dear Valued Clients,

    We are aware of an outage at the Klerksdorp Area that may affect your client services. Our Engineers are working on restoring services. We will keep you updated.

    Vuma Network Incident #4163 | Turffontein | Power Failure

    Network Incident Reference: #4163 Network Incident Description: Power Failure Network Incident Grade: Major Region Affected: Gauteng Area/s Affected: Turffontein Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Reference: #4163 Network Incident Description: Power Failure Network Incident Grade: Major Region Affected: Gauteng Area/s Affected: Turffontein Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Power has restored

    • 15th January 2021

    Vuma - Network Incident #4158| Fibre break | Protea Hoogte West

    We are experiencing the following network incident

    Network Incident Reference: #4158 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Cape Town Area/s Affected: Protea Hoogte West Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

  • Network Incident Reference: #4158 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Cape Town Area/s Affected: Protea Hoogte West Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Reference: #4158 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Cape Town Area/s Affected: Protea Hoogte West Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have started with repairs

    • Vumatel Vumatel | Network Incident #4152 | Fibre Break | Johannesburg North

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg
    Area/s Affected: Johannesburg North Market Street Rose Street Church Street Conduit Street Pritchard Street Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

  • We are experiencing the following network incident.

    Network Incident Reference: 4152
    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg
    Area/s Affected: Johannesburg North Market Street Rose Street Church Street Conduit Street Pritchard Street Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are continuing with repairs this morning

  • We are experiencing the following network incident. Network Incident Reference: 4152 Network Incident Description: Fibre break Network Incident Grade: Low Region Affected: Johannesburg Area/s Affected: Johannesburg North Market Street Rose Street Church Street Conduit Street Pritchard Street Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are onsite investigating

  • Network Incident Reference: #4152 Network Incident Description: Fibre Break Network Incident Grade: Low Region Affected: Johannesburg Area/s Affected: Johannesburg North Market Street Rose Street Church Street Conduit Street Pritchard Street Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will continue with repairs in the morning

  • We are experiencing the following network incident.

    Network Incident Reference: #4152 Network Incident Description: Fibre Break Network Incident Grade: Low Region Affected: Johannesburg Area/s Affected: Johannesburg North Market Street Rose Street Church Street Conduit Street Pritchard Street Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will continue with repairs in the morning

  • Network Incident Reference: #4152 Network Incident Description: Fibre Break Network Incident Grade: Low Region Affected: Johannesburg Area/s Affected: Johannesburg North Market Street Rose Street Church Street Conduit Street Pritchard Street Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are busy with repairs

  • Network Incident Reference: #4152 Network Incident Description: Fibre Break Network Incident Grade: Low Region Affected: Johannesburg Area/s Affected: Johannesburg North Carlton Street Christo Avenue Church Street Conduit Street Government Street Market Street Pritchard Street Rose Street School Street Selbourne Road Victoria Street Westminster Road Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Reference: #4152 Network Incident Description: Fibre Break Network Incident Grade: Low Region Affected: Johannesburg Area/s Affected: Johannesburg North Market Street Rose Street Church Street Conduit Street Pritchard Street Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will continue with repairs in the morning

  • Network Incident Description: Fibre Break Network Incident Grade: Low Region Affected: Johannesburg Area/s Affected: Johannesburg North Market Street Rose Street Church Street Conduit Street Pritchard Street Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre Break Network Incident Grade: Low Region Affected: Johannesburg Area/s Affected: Johannesburg North Market Street Rose Street Church Street Conduit Street Pritchard Street Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are busy with repairs

    • Vumatel Vumatel | Network Incident #4148 | killarney | power failure

    Network Incident Description: Power failure Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Killarney Park Killarney Gardens Network Type Affected: Active ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Power has restored

    Vumatel Vumatel | Network Incident #4147 | Orange Grove | Fibre Break

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Orange Grove Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

    14th January 2021

    Vuma Network Incident #4135 | Ville Franche | Fibre Break

    Network Incident Reference: 4135 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Fourways Crossing, Ville Franche Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services