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Vumatel | Scheduled Change #593 | Weltevreden Park

Start Date: 25 May 2020 @ 08h00

End Date: 29 June 2020 @ 17h00

Area/s Affected:

Weltevreden Park

Network Type Affected: Active Ethernet

Change Description: New Switch Upgrade & Migration

Change Impact: Residents will experience intermittent connectivity for one of the days during this change window

Vumatel | #614 | Fourways | Grove Acres

Start Date: 27 May 2020 @ 09h00 End Date: 27 May 2020 @ 11h00 Area/s Affected: Fourways Grove Acres Network Type Affected: Vuma Village Change Description: 16-way Splitter Replacement Change Impact: Clients will have no connectivity during this time

Vumatel | Emergency Change #631 | Bloemfontein

Start Date: 28 May 2020 @ 04h00

End Date: 28 May 2020 @ 06h00

Area/s Affected: Bloemfontein

Amadeus Andalusia Arezzo Aston Glen Avignon Begonia Estate Bella Donna Belvedere Bentwood Blue Canyon Blue Ridge Buchuberg Cecilia Palms Cointreau Estate Con Grazia Creme de la Creme Crestone Hills Dan Pienaar Delano View Delano View Delheim Eden Glen Fluenta Ghaap Gowanlea Hampshire Hawaii Hillcrest Ilcon Park Ixia Jagertech VR Security Joandi Kleinbosch Langenhoven Palms Loch Logan Morgenzon Mark Plein Monte Video Morningside Morningside Nottingham Oklahoma Rose Olienhout Oude Westhof Pearl Ridge Pecanwood Pezula Philadelphia/Taragonna Princess Gardens Protea Rayton View Romano Rusticana San Bernadino Sentousa Sereno Soete Inval Spitskop The Brigde Toskana Universitas Villa Juanita Villa Masimo Westview Willow Flair Zimbali Bernadino Charne Park Adante Dardanelle Thor's Place Delamont Lantana Sate Andes Park Klipberg Sgangrilla

Network Type Affected: Vuma Village

Change Description: Reconfigure backhaul to allow automated routing and dynamic tunnels

Change Impact: Clients will have intermittent connectivity during this time

Vumatel | Emergency Change #644 | Midrand (FTTH)

Start Date: 28 May 2020 @ 04h30

End Date: 28 May 2020 @ 05h00

Area/s Affected: Midrand (All FTTH sites)

Network Type Affected: Vuma Village

Change Description: Emergency OLT card reboot due to connectivity issues

Change Impact: Residents will have no connectivity during this time

FrogFoot | #297752 - Interface upgrade on the network infrastructure

Reference: FRG814817

Start Date:2020-05-28 07:00:00.0

Duration (Hours): 1

Classification: Environmental Infrastructure

Region:National

Impact: Customers can expect to see higher latency while the work is being completed.

Vumatel | #634 | Blue Stream Villas

Start Date: 01 June 2020 @ 08h00 End Date: 01 June 2020 @ 12h00 Area/s Affected: Blue Stream Villas Network Type Affected: Vuma Village Change Description: Repatching of splitter in the cabinet Change Impact: Clients will have no connectivity during this time

Vumatel | #633 | La Viale

Start Date: 01 June 2020 @ 08h00 End Date: 01 June 2020 @ 11h00 Area/s Affected: La Viale Network Type Affected: Vuma Village Change Description: Removing extra 2-way splitter Change Impact: Clients will have no connectivity during this time

Vumatel | #635 | Villa Franche

Start Date: 02 June 2020 @ 12h00

End Date: 02 June 2020 @ 14h00

Area/s Affected: Villa Franche

Network Type Affected: Vuma Village

Change Description: Additional 8-way splitter Installation

Change Impact: Clients will have no connectivity during this time

Vumatel | Emergency Change #632 | Western Cape, Eastern Cape & Freestate

Start Date: 04 June 2020 @ 05h00 End Date: 04 June 2020 @ 06h00 Area/s Affected: Western Cape (All sites) Eastern Cape (All sites) Freestate (All sites) Network Type Affected: Vuma Village Change Description: Faulty equipment removal from active services & perform service-affecting power maintenance on Cape Town Core Network Change Impact: Clients will experience intermittent connectivity during this time

Vumatel | Scheduled Change #619 | Westgate

Start Date: 06 June 2020 @ 23h00 End Date: 07 June 2020 @ 07h00 Area/s Affected: Westgate Arendskruin Cape Coral Condor Close Corona Donegal View Donegal Villas Eikendal Villas Gold Crest Lane Hercules Kenmare Latanch Misty Mountain Pelican Creek Rangeview Galway Silver Oaks Silverfields St Tropez Tuscany Manor Network Type Affected: Vuma Village Change Description: Node Software upgrade requested by DFA Change Impact: Clients will have no connectivity during this time

Vumatel | #616 | Bloemfontein

Start Date: 07 June 2020 @ 08h00 End Date: 07 June 2020 @ 17h00 Area/s Affected: Bloemfontein Circuit: BFI/CPT1/3G/002/M Network Type Affected: Vuma Village Change Description: Fibre cable maintenance requested by SEACOM Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #647 | Rivonia

Start Date: 10 June 2020 @ 03h00

End Date: 10 June 2020 @ 05h00

Area/s Affected: Rivonia

Hampton Ballywood Shicara Beluga

Network Type Affected: Vuma Village

Change Description: Upgrade of Calix OLT

Change Impact: Residents will experience intermittent connectivity during this time

Vumatel | Scheduled Change #596 | Centurion

Start Date: 11 June 2020 @ 23h00 End Date: 12 June 2020 @ 07h00 Area/s Affected: Centurion La Boheme Highveld Estate Savanna Network Type Affected: Vuma Village Change Description: Fibre maintenance requested by DFA Change Impact: Residents will have no connectivity during this time

Vumatel | Scheduled Change #643 | Rynfield | La Como

Start Date: 09 June 2020 @ 08h30

End Date: 09 June 2020 @ 15h00

Area/s Affected: Rynfield

La Como

Network Type Affected: Vuma Village

Change Description: Network Cabinet Clean-up

Change Impact: Residents will experience intermittent connectivity during this time

Past Incidents

28th May 2020

No incidents reported

27th May 2020

FrogFoot FrogFoot | Kempton Park Outage | JHB

Reference: FRG822988

Start Date:2020-05-27 10:44:00.0

Progress Status: Technicians Dispatched

Region: Johannesburg

Area: Not Specified

  • Resolved - Kempton Park Outage || JHB Reference: FRG822988 Start Date: 2020-05-27 10:44:00.0 Resolved Date: 2020-05-27 15:07:51.0 Region: Johannesburg Area: Not Specified

  • Vumatel Vumatel | Network Incident #2651 |Fibre Break | Senderwood

    Network Incident Description: Fibre break
    Area/s Affected: Eagles Nest Network Type Affected Gpon

    Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and are evaluating the repair needed.

    26th May 2020

    FrogFoot FrogFoot | Resolved - Bloemfontein: Possible connectivity issues

    Reference: FRG822347

    Start Date:2020-05-26 15:10:00.0

    Progress Status: Resolution In-Progress

    Region: Bloemfontein

    Area: Bloemfontein

  • Resolved - Bloemfontein: Possible connectivity issues Reference:FRG822347 Start Date:2020-05-26 15:10:00.0 Resolved Date:2020-05-26 19:09:24.0 Region: Bloemfontein Area: Bloemfontein

  • Vumatel Vumatel | #2648 | Fibre Break | Saxon World

    Network Incident Description: Fibre break
    Area/s Affected: Oxford Road Waltham Road Beechwold Road Restanwold Drive Methwold Road Eastwold Way Aldswold Road Englewold Drive Erlswold Way Saxonwold Drive Network Type Affected Active Ethernet
    Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and are evaluating the repair needed.

  • Network Incident Description: Fibre break
    Area/s Affected: Oxford Road Waltham Road Beechwold Road Restanwold Drive Methwold Road Eastwold Way Aldswold Road Englewold Drive Erlswold Way Saxonwold Drive

    Network Type Affected Active Ethernet

    Current Resident Impact: Connectivity has restored

    Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Fibre break Network Incident Grade: Low Area/s Affected: Saxonwold

    Oxford Road Waltham Road Beechwold Road Restanwold Drive Methwold Road Eastwold Way Aldswold Road Englewold Drive Erlswold Way Saxonwold Drive

    Network Type Affected: Active Ethernet

    Current Resident Impact: Residents have no connectivity

    Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre break Network Incident Grade: Low Area/s Affected: Saxonwold

    Oxford Road Waltham Road Beechwold Road Restanwold Drive Methwold Road Eastwold Way Aldswold Road Englewold Drive Erlswold Way Saxonwold Drive

    Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre break Network Incident Grade: Low Area/s Affected: Saxonwold

    Oxford Road Waltham Road Beechwold Road Restanwold Drive Methwold Road Eastwold Way Aldswold Road Englewold Drive Erlswold Way Saxonwold Drive

    Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are continuing with repairs this morning

  • Network Incident Description: Fibre break

    Network Incident Grade: Low

    Area/s Affected: Saxonwold

    Oxford Road Waltham Road Beechwold Road Restanwold Drive Methwold Road Eastwold Way Aldswold Road Englewold Drive Erlswold Way Saxonwold Drive

    Network Type Affected: Active Ethernet

    Current Resident Impact: Residents have no connectivity

    Current Network Incident Status: Technicians will continue with repairs in the morning

  • Network Incident Description: Fibre break Network Incident Grade: Low Area/s Affected: Saxonwold

    Oxford Road Waltham Road Beechwold Road Restanwold Drive Methwold Road Eastwold Way Aldswold Road Englewold Drive Erlswold Way Saxonwold Drive

    Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre break Network Incident Grade: Low Area/s Affected: Saxonwold

    Oxford Road Waltham Road Beechwold Road Restanwold Drive Methwold Road Eastwold Way Aldswold Road Englewold Drive Erlswold Way Saxonwold Drive

    Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre break
    Area/s Affected: Oxford Road Waltham Road Beechwold Road Restanwold Drive Methwold Road Eastwold Way Aldswold Road Englewold Drive Erlswold Way Saxonwold Drive Network Type Affected Active Ethernet
    Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have started with repairs.

  • Vumatel Vumatel | #2647 |Fibre Break | Amarosa

    Network Incident Description: Fibre break
    Area/s Affected: Hoof Street Sterretjie Street Zandvliet Road Coldstream Street Scrooby Street Duzi Avenue Network Type Affected Aeriel
    Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and are evaluating the repair needed.

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Amarosa Hoof Street Sterretjie Street Zandvliet Road Coldstream Street Scrooby Street Duzi Avenue Network Type Affected: Aeriel
    Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Amarosa Hoof Street Sterretjie Street Zandvliet Road Coldstream Street Scrooby Street Duzi Avenue Network Type Affected: Aeriel
    Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are continuing with repairs this morning

  • Network Incident Description: Fibre break

    Network Incident Grade: Minor

    Area/s Affected: Amarosa

    Hoof Street Sterretjie Street Zandvliet Road Coldstream Street Scrooby Street Duzi Avenue

    Network Type Affected: Aeriel

    Current Resident Impact: Residents have no connectivity

    Current Network Incident Status: Technicians will continue with repairs in the morning

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Amarosa Hoof Street Sterretjie Street Zandvliet Road Coldstream Street Scrooby Street Duzi Avenue Network Type Affected: Aeriel
    Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Amarosa Hoof Street Sterretjie Street Zandvliet Road Coldstream Street Scrooby Street Duzi Avenue Network Type Affected: Aeriel
    Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have started with repairs

  • Johannesburg Core Johannesburg outage

    We are busy investigating a potential problem on the client facing routers in Johannesburg region.

    This will affect all Gauteng clients

  • Incident has been isolated and fixed. We are monitoring the routers and their associated switches closely.

  • 25th May 2020

    Vumatel Vumatel | Network Incident #2643 | Hardware failure | Bothasig

    Network Incident Description: Hardware failure

    Network Incident Grade: Low

    Area/s Affected: Bothasig

    Reyger Street D'urban Street Meerhof Street Goske Street Franssen Street Gerrits Street Janssen Street Tafelberg Street Oranje Street Link Road Van Passel Street

    Network Type Affected: Active Ethernet

    Current Resident Impact: Residents have no connectivity

    Current Network Incident Status: Technicians are on-site localising the fault

  • Network Incident Description: Hardware failure Network Incident Grade: Low Area/s Affected: Bothasig Reyger Street D'urban Street Meerhof Street Goske Street Franssen Street Gerrits Street Janssen Street Tafelberg Street Oranje Street Link Road Van Passel Street Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Hardware failure Network Incident Grade: Low Area/s Affected: Bothasig Reyger Street D'urban Street Meerhof Street Goske Street Franssen Street Gerrits Street Janssen Street Tafelberg Street Oranje Street Link Road Van Passel Street Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are busy with repairs

  • Vumatel Vumatel | #2641 | Fibre Break | Randburg

    Network Incident Description: Fibre Break Area/s Affected: Randburg Kevin Ridge Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: Fibre Break

    Area/s Affected: Randburg

    Kevin Ridge

    Network Type Affected: GPON

    Current Resident Impact: Connectivity has restored

    Current Network Incident Status: Vendor Engineers have restored services

  • Network Incident Description: Fibre Break Area/s Affected: Randburg Kevin Ridge Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor engineers are en-route to investigate

  • 24th May 2020

    Vumatel Vumatel | Network Incident #2636 | OLTs Down | Durban

    Network Incident Description: OLTs Down Network Incident Grade: Major Area/s Affected: Ballito & Umdloti Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

  • Network Incident Description: OLTs Down Network Incident Grade: Major Area/s Affected: Ballito & Umdloti Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have repaired the fibre and services have been restored

  • 23rd May 2020

    Vumatel Vumatel | Network Incident #2633 | Fibre break | Dube and Orlando West

    Network Incident Description: Fibre break Network Incident Grade: Low Area/s Affected: Dube and Orlando West Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and have started repairs

  • Network Incident Description: Fibre break Network Incident Grade: Low Area/s Affected: Dube and Orlando West Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Vumatel Vumatel | Network Incident #2635 | Fibre break | Amarosa

    Network Incident Description: Fibre break Network Incident Grade: Low Area/s Affected: Dube and Orlando West Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre break Network Incident Grade: Low Area/s Affected: Amarosa The Falls Little Creek Little Gables Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Fibre break Network Incident Grade: Low Area/s Affected: Amarosa The Falls Little Creek Little Gables Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre break Network Incident Grade: Low Area/s Affected: Amarosa The Falls Little Creek Little Gables Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • 22nd May 2020

    Vumatel Vumatel | Network Incident #2629 | Fibre Break | Jewel City |

    Network Incident Description: Fibre break

    Area/s Affected: Johannesburg

    ยท Jewel city

    Network Type Affected:

    GPON

    Current Resident Impact: Residents have no connectivity

    Current Network Incident Status: Technicians are en-route to investigate

  • Vumatel | #612 | JHB CBD | Jewel City | The Diamond Scheduled at Friday 22nd May 2020 09:00:00

  • Vumatel Vumatel | #2627 | Hardware failure | Melville Switch

    Network Incident Description: Hardware failure
    Area/s Affected: melville-a55 and melville-a56
    Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site investigating

  • Network Incident Description: Hardware failure Network Incident Grade: Low Area/s Affected: melville-a55 and melville-a56
    Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services