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Mind the Speed is a premier fibre provider operating in the FTTH market.

Maintenance
Vumatel | #433 | Emmarentia

Start Date: 02 March 2020 @ 09h00

End Date: 30 April 2020 @ 17h00

Area/s Affected: Emmarentia

Network Type Affected: Active Ethernet

Change Description: PoP Cleanup

Change Impact: Residents will have intermittent connectivity

Past Incidents

29th March 2020

No incidents reported

28th March 2020

SA Digital Villages SADV | | Technical Difficulties | Vista |

Kindly note that we are currently experiencing technical difficulties in your area.

Our teams are working on resolving these issues as soon as possible so that you can go back to enjoying your fast, uninterrupted fibre internet. We have no ETA as yet but we'll continue to keep you updated as we progress.

We apologise for any inconvenience caused and thank you in advance for your patience while we work on getting you up and running as soon as possible.

SA Digital Villages SADV | Technical Difficulties | Krugersdorp |

Kindly note that we are currently experiencing technical difficulties in your area.

Our backhaul service provider has been notified to investigate, No ETA as yet. We'll continue to keep you updated as we progress.

We apologise for any inconvenience caused and thank you in advance for your patience while we work on getting you up and running as soon as possible.

ILD : Cape Town to London WACS International Routing - WACS Route Failure

Dear Mind The Speed Customers

Failure Type: International Connectivity   Status: Investigating

Problem Description: WACS Route Failure

Impact: No interruptions, increased latency on international routes only

Start Time: 01H30 28 March 2020 

Sites: Cape Town through to London

We are experiencing an issue with our WACS route at the moment.  Engineers are still investigating to ascertain the cause.    We are routing international traffic over alternative paths, increased latency is to be expected. 

Kind regards, Mind The Speed Team

  • Dear MTS Customers

    Failure Type: International Connectivity  Status: Down Problem Description: WACS Route Failure Impact: No interruptions, increased latency on international routes only Start Time: 01H30 28 March 2020 

    Sites: Cape Town through to London

    We have received confirmation that the WACS failure is due to a complete cable cut on segment 4 between Highbridge (UK) and Seixal (Portugal).  A repair vessel has been dispatched and it is expected to arrive at the break site on Tuesday the 31st subject to weather conditions. The estimated completion date is the 4th of April 2020.

    Kind regards, MTS Team

    • 27th March 2020

    SA Digital Villages SADV | Technical Difficulties | Gauteng |

    Kindly note that we are currently experiencing technical difficulties relating to latency in the Gauteng region.

    Our teams are working on resolving these issues as soon as possible so that you can go back to enjoying your fast, uninterrupted fibre internet. We have no ETA as yet but we'll continue to keep you updated as we progress.

    We apologise for any inconvenience caused and thank you in advance for your patience while we work on getting you up and running as soon as possible.

  • Kindly note that services have now been restored.

    • Vumatel Vumatel | Network Incident #2485 | Ferndale Ridge

    Network Incident Description:

    Fibre break

    Area/s Affected:

    Ferndale Ridge

    Network Type Affected:

    Active Ethernet

    Current Resident Impact:

    Residents have no connectivity

    Current Network Incident Status:

    Technicians have localised the fault and are evaluating the repair needed

  • Network Incident Description:

    Fibre break

    Area/s Affected:

    Ferndale Ridge

    Network Type Affected:

    Active Ethernet

    Current Resident Impact:

    Residents have connectivity

    Current Network Incident Status:

    Technicians have restored services

  • Network Incident Description:

    Fibre break

    Area/s Affected:

    Ferndale Ridge

    Network Type Affected:

    Active Ethernet

    Current Resident Impact:

    Residents have no connectivity

    Current Network Incident Status:

    Technicians are still busy with repairs

  • Network Incident Description:

    Fibre break

    Area/s Affected:

    Ferndale Ridge

    Network Type Affected:

    Active Ethernet

    Current Resident Impact:

    Residents have no connectivity

    Current Network Incident Status:

    Technicians have localised the fault and have started repairs

    • SA Digital Villages SADV | Technical Difficulties | Bruma Urban Village |

    Kindly note that we are currently experiencing technical difficulties in your area.

    Our teams are working on resolving these issues as soon as possible so that you can go back to enjoying your fast, uninterrupted fibre internet. We have no ETA as yet but we'll continue to keep you updated as we progress.

    We apologise for any inconvenience caused and thank you in advance for your patience while we work on getting you up and running as soon as possible.

    FrogFoot FrogFoot |In Progress - Kilner Park Outage | JHB

    Reference: FRG780455

    Start Date: 2020-03-27 13:29:00.0

    Progress Status: Resolution In-Progress

    Region: Johannesburg

    Area: Not Specified

    SA Digital Villages SADV | Technical Difficulties | Highveld

    Kindly note that we are currently experiencing technical difficulties in your area.

    Our teams are working on resolving these issues as soon as possible so that you can go back to enjoing your fast, uninterrupted fibre internet. We have no ETA as yet but we'll continue to keep you updated as we progress.

    We apologise for any inconvenience caused and thank you in advance for your patience while we work on getting you up and running as soon as possible.

    Kind Regards,

    Mind the Speed Team

  • Kindly note that services have now been restored.

    • 26th March 2020

    FrogFoot Frogfoot | In Progress - George outage

    Reference:FRG779994

    Start Date:2020-03-26 17:00:00.0

    Progress Status: Resolution In-Progress

    Region: George

    Area: George

  • Resolved - George outage

    Reference: FRG779994

    Start Date: 2020-03-26 17:00:00.0

    Resolved Date: 2020-03-27 05:39:46.0

    Region: George

    Area: George

    • 25th March 2020

    No incidents reported

    24th March 2020

    Vumatel Vumatel | Network Incident #2482| Fibre Break| Northcliff

    Network Incident Description: Fibre Break Area/s Affected: Rockey Drive Musilis drive Hillel Avenue Hearn Drive Frederick Drive Zulu Street Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localizing the fault

  • Network Incident Description: Fibre Break

    Area/s Affected:

    Rockey Drive, Musilis drive, Hillel Avenue, Hearn Drive, Frederick Drive and Zulu Street

    Network Type Affected: Active Ethernet

    Current Resident Impact: Residents have no connectivity

    Current Network Incident Status: Technicians have localised the fault and are evaluating the repair needed.

    • Vumatel Vumatel | #2481| Fibre Break| Northcliff

    Network Incident Description: Fibre break Area/s Affected: Northcliff Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and have started repairs

  • Network Incident Description: Fibre break Area/s Affected: Northcliff Frederick Drive Anderson Avenue Ebony Drive Lily Avenue Senior Drive Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored

  • Network Incident Description: Fibre break Area/s Affected: Northcliff Frederick Drive Anderson Avenue Ebony Drive Lily Avenue Senior Drive Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs

  • Network Incident Description: Fibre break Area/s Affected: Northcliff Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have started with repairs

    • 23rd March 2020

    No incidents reported

    22nd March 2020

    Vumatel Vumatel | Network Incident #2476 | Fibre Break| Grassy Park Cape Town

    Network Incident Description: Fibre Break Area/s Affected: Grassy Park Retreat Zone 6 Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

  • Network Incident Description: Fibre Break Area/s Affected: Grassy Park Retreat Zone 6 Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

    • Vumatel Vumatel | Network Incident #2474 | OLT is down | Kloof

    Network Incident Description: OLT is down Area/s Affected: Kloof Network Type Affected: Aerial Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: OLT is down Area/s Affected: Kloof Network Type Affected: Aerial Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have restored services

    • Vumatel Vumatel | Network Incident #2475 | OLT is down | Hillcrest

    Network Incident Description: OLT is down Area/s Affected: Kloof Network Type Affected: Aerial Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Description: OLT is down Area/s Affected: Kloof Network Type Affected: Aerial Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have restored services