Some systems are experiencing issues

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Mind the Speed is a premier fibre provider operating in the FTTH market.

Stickied Incidents

23rd October 2020

FrogFoot Frogfoot Port Elizabeth flapping

Once again Frogfoot network is experiencing issues in the Port Elizabeth.

We have reported all PE circuits to them, and requested an incident report and resolution to these endless issues they are having.

Maintenance
Vuma Scheduled Change #1262 | Blairgowrie

Change Reference: #1262 Start Date: 03 November 2020 @ 08h00 End Date: 04 December 2020 @ 17h00 Area/s Affected: Blairgowrie Network Type Affected: Active Ethernet Change Description: PoP cleanup Change Impact: Residents will experience intermittent connectivity during this time

Vuma Scheduled Change #1261 | Linden

Change Reference: #1261 Start Date: 03 November 2020 @ 08h00 End Date: 01 December 2020 @ 17h00 Area/s Affected: Linden 1st Avenue 1st Street 2nd Avenue 2nd Street 3rd Avenue 3rd Street 4th Street 5th Street Network Type Affected: Active Ethernet Change Description: Remediation Project Change Impact: Residents will have no connectivity on one of the days during this time

Vuma Scheduled Change #1299 | Linden

Change Reference: #1299 Start Date: 10 November 2020 @ 08h00 End Date: 30 November 2020 @ 17h00 Area/s Affected: Linden

Streets Affected: 1st Avenue Berg Street Boundary Bram Fischer Drive Central Road Malibongwe Drive Main Street North Road MDU's Affected Maple Mews Villa Fiorentina Network Type Affected: Active Ethernet Change Description: Remediation Project Change Impact: Residents will have no connectivity on one of the days during this time

Frogfoot | Node Maintenance And Cleanup | Lorraine Phase 3 | PE

Reference:FRG1004695 Start Date:2020-11-18 23:00:00.0 Duration (Hours):8 Classification:Environmental Infrastructure Region:Port Elizabeth Impact:Intermittent connectivity during change window

Frogfoot | Node Maintenance And Cleanup | Lorraine Phase 4 | PE

Reference:FRG1004701 Start Date:2020-11-19 23:00:00.0 Duration (Hours):7 Classification:Configuration Change Region:Port Elizabeth Impact:Intermittent connectivity during change window

Metrofibre | Planned Maintenance - 16-19 November 2020

Dear Valued Customer,

Please note that there is planned maintenance on the fibre in the Kyalami, Sunninghill and Carlswald areas during the course of the week from Monday, 16th Nov – Thursday, 19th Nov.

Kindly note the work time window is scheduled each day between 23:30pm – 06:00am.

Please note service impact is expected during this change time frame.

Vuma Scheduled Change #1353 | Sandton

Change Reference: #1353 Start Date: 18 November 2020 @ 23h00 End Date: 19 November 2020 @ 07h00 Area/s Affected: Sandton Uthetha Telecom - HK Studio FTTB

MDU Affected: Village Blues Network Type Affected: Vuma Village Change Description: Fibre cable repairs requested by DFA Change Impact: Clients will have no connectivity during this time

Frogfoot | Kirstenhof Capacity Upgrade | CPT

Reference:FRG997242 Start Date:2020-11-19 23:00:00.0 Duration (Hours):8 Classification:Optimisation Region:Cape Town Impact:30 minutes downtime expected

Frogfoot | Aggregation Switch 3 Reboot | JHB

Reference:FRG1006182 Start Date:2020-11-20 02:00:00.0 Duration (Hours):5 Classification:Fault Resolution Region:Johannesburg Impact:30 minutes downtime expected

Vumatel | Scheduled Change #1361 | Saxonwold

Start Date: 23 November 2020 @ 09h00 End Date: 11 December 2020 @ 17h00 Area/s Affected: Saxonwold Network Type Affected: Active Ethernet Change Description: Fibre cable repairs Change Impact: Clients will have intermittent connectivity during this time

Frogfoot | PE NLD Failover testing and troubleshooting

Reference:FRG1009166 Start Date:2020-11-23 23:00:00.0 Duration (Hours):7 Classification:Optimisation Region:Port Elizabeth Impact:Intermittent connectivity during the change window

Frogfoot | Westbrook bandwidth upgrade

Reference:FRG1011902 Start Date:2020-11-23 23:00:00.0 Duration (Hours):8 Classification:Optimisation Region:Port Elizabeth Impact:Clients will drop for 15 mins during the change.

Frogfoot | Fichardtpark|Gardenia|Pellissier - Migration to FHP Ocnos

Reference:FRG1011918 Start Date:2020-11-23 23:00:00.0 Duration (Hours):8 Classification:Migration of Services Region:Bloemfontein Impact:Client will experience intermittent connectivity during the change window.

MetroFibre - Planned Maintenance - 23-26 November 2020 - Kyalami, Sunninghill and Carlswald

Dear Valued Customer,

Please note that there is planned maintenance on the fibre in the Kyalami, Sunninghill and Carlswald areas during the course of the week from Monday, 23rd Nov – Thursday, 26th Nov.

Kindly note the work time window is scheduled each day between 23:30pm – 06:00am.

Please note service impact is expected during this change time frame.

Vumatel | Scheduled Change #1367 | Weltevreden Park

Start Date: 25 November 2020 @ 08h00 End Date: 01 December 2020 @ 17h00 Area/s Affected: Weltevreden Park

Streets Affected:

Bietou Turn
Brook Road
Brug Road
Cornelius Street
Fern Road
Grand Prix Street
Javelin Crescent
Kloofhout Turn
Moss Road
Spring Road
Vale Road

Network Type Affected: Active Ethernet Change Description: Network Street Cabinet cleanup Change Impact: Clients will have no connectivity during this time

Vumatel | Emergency Change #1408 | Midrand | Dekko Heights

Start Date: 26 November 2020 @ 09h00 End Date: 26 November 2020 @ 12h00 Area/s Affected: Midrand Dekko Heights Network Type Affected: Vuma Village Change Description: Additional splitter installation Change Impact: Clients will have no connectivity during this time The change has been extended due to unforeseen circumstances until 27 November 2020 @ 17h00. We apologise for the inconvenience caused.

Metrofibre | Planned Maintenance - 28/11/2020

Dear Valued Customer,

Please note that there is planned maintenance on the fibre in Villa Neser.

Date: Saturday, 28th November 2020 Time: 08:00 – 17:00

Services may be affected.

Vuma Viilages Scheduled Change #1327 | Germiston

Change Reference: #1327 Start Date: 02 December 2020 @ 06h00 End Date: 02 December 2020 @ 08h30 Area/s Affected: Germiston Lambton Gardens Mimosa Network Type Affected: Vuma Village Change Description: Migration to new circuits at the Node Change Impact: Clients will have no connectivity during this time

Vumatel | Scheduled Change #1390 | Paarl

Start Date: 02 December 2020 @ 08h00 End Date: 02 December 2020 @ 17h00 Area/s Affected: Paarl Hahn Street Hendrika Street Kronkel Street Martin Street Moll Street Peter Street Network Type Affected: GPON Change Description: Dome joint repair Change Impact: Residents will have no connectivity during this time

Metrofibre | Planned Maintenance - 05/12/2020

Dear Valued Customer,

Please note that there is planned maintenance on the fibre in Talavera.

Date: Saturday, 5th December 2020 Time: 08:00 – 17:00

Services may be affected.

Past Incidents

28th November 2020

No incidents reported

27th November 2020

Vumatel Vumatel | Network Incident #3857 | Fibre break | Laguna

Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Rivonia Laguna Network Type Affected: GPON Current Resident Impact: Residents will experience degraded services Current Network Incident Status: Technicians will continue with repairs Monday morning

Metrofibre Metrofibre | Outage in Morganwood - Ticket 62167

Good Day,

We are aware of an outage that may affect your client services in Morganwood. Our Engineers are working on restoring services. We will keep you updated.

Kind regards The Metrofibre Team

Vuma Network Incident #3850| Fibre Break| Phoenix

Network Incident Reference: 3850 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Durban Area/s Affected: Phoenix Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will continue with repairs tomorrow morning

  • Network Incident Reference: 3850 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Durban Area/s Affected: Phoenix Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are continuing with repairs this morning

  • We are experiencing the following network incident:

    Network Incident Reference: 3850 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Durban Area/s Affected: Phoenix Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are continuing with repairs this morning

  • Network Incident Reference: 3850 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Durban Area/s Affected: Phoenix Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and have started repairs

    • 26th November 2020

    Vumatel - Network Incident #3850| Fibre Break | Uitzicht

    We experienced the following network incident :

    Network Incident Reference: #3850 Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Cape Town Area/s Affected: Uitzicht Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have started with repairs

  • Network Incident Reference: #3852 Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Cape Town Area/s Affected: Uitzicht Network Type Affected: Active Ethernet Current Resident Impact: Residents have connectivity Current Network Incident Status: Technicians have restored services

    • 25th November 2020

    Vumatel Vumatel | Network Incident #3847| Fibre break | Bloemfontein

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Bloemfontein Area/s Affected: Bloemfontein Network Type Affected: GPON Current Resident Impact: Residents will experience intermittent connectivity Current Network Incident Status: Vendor Engineers have started with repairs

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Bloemfontein Area/s Affected: Bloemfontein Network Type Affected: GPON Current Resident Impact: Residents will experience intermittent connectivity Current Network Incident Status: Vendor Engineers have restored services

    • Vumatel Vumatel | Network Incident #3846| Fibre Break | Three Rivers

    Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Three Rivers, Vereeniging Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will continue with repairs tomorrow morning

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Three Rivers, Vereeniging Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Three Rivers, Vereeniging Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are continuing with repairs this morning

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Three Rivers, Vereeniging Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have started with repairs.

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Three Rivers, Vereeniging Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will continue with repairs in the morning

    • Metrofibre Metrofibre | Outage Fairview Village South Crest #61868

    Dear Valued Customer,

    We are aware of an outage Fairview Village South Crest that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

  • Dear Valued Customer,

    We are aware of an outage Fairview Village South Crest that may affect your services.

    Our Engineers are working to restore services as soon as possible. We will keep you updated.

    • Vumatel Vumatel | #3835 | Power Failure | Senderwood

    Network Incident Description: Power Failure Network Incident Grade: Major Region Affected: Johannesburg Area/s Affected: Senderwood Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Reference: #3835 Network Incident Description: Fibre Break Network Incident Grade: Major Region Affected: Johannesburg Area/s Affected: Senderwood Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has been restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Fibre Break Network Incident Grade: Major Region Affected: Johannesburg Area/s Affected: Senderwood Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and have started repairs

  • Network Incident Description: Fibre Break Network Incident Grade: Major Region Affected: Johannesburg Area/s Affected: Senderwood Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and are evaluating the repair needed

  • Network Incident Description: Fibre Break Network Incident Grade: Major Region Affected: Johannesburg Area/s Affected: Senderwood Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

    • 24th November 2020

    Network Platforms | High latency Asia and Australia 24 November 2020

    Dear Network Platforms Clients,

    Affected Service: International traffic to Asia and Australia Description: High Latency - Asia and Australia Start Time: 24 November 2020 17H20 End Time: Ongoing Impact: High latencies and slower browsing to destinations in Asia and Australia

    We are experiencing high latencies to some destinations in Asia and Australia. This has been escalated to our upstream providers and investigations are in progress.

    Kind Regards Network Platforms Team

  • Dear Mind The Speed Clients,

    Affected Service: International traffic to Asia and Australia Description: High Latency - Asia and Australia Start Time: 24 Nov 2020 18H20 End Time : 24 Nov 2020 20H05 Impact: High latencies and slower browsing to destinations in Asia and Australia

    The high latencies to some destinations in Asia and Australia was caused by a fibre between Johannesburg and Singapore resulting in traffic being re-routed over a longer path. Fibre has been repaired.

    Kind regards,

    • Vumatel Vumatel | Network Incident #3832 | Fibre break | Dekko Heights

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Midrand Dekko Heights Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have restored services

    Vumatel Vumatel | #3830| Fibre Break| Quellerina (Heidi Avenue)

    Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Quellerina Heidi Avenue Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have started with repairs

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Quellerina Heidi Avenue Network Type Affected: GPON Current Resident Impact: Connectivity has been restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Fibre Break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Quellerina Heidi Avenue Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have started with repairs

    • Metrofibre Metrofibre | Outage Linmeyer FSH #61651

    Dear Valued Customer,

    We are aware of an outage in the Linmeyer FSH area that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

    Vuma Network Incident #3829 | Fibre break | 17 On Forest

    Network Incident Reference: 3829 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Fourways Crossing 17 On Forest Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will continue with repairs in the morning

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Fourways Crossing 17 On Forest Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Fourways Crossing 17 On Forest Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

    • 23rd November 2020

    Vumatel Vumatel | Network Incident #3827 | Fibre break | Casablanca

    Network Incident Description: Fibre break Network Incident Grade: Low Region Affected: Gauteng Area/s Affected: Casablanca Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers will continue with repairs in the morning

  • Network Incident Description: Fibre break Network Incident Grade: Low Region Affected: Gauteng Area/s Affected: Casablanca Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • Network Incident Description: Fibre break Network Incident Grade: Low Region Affected: Gauteng Area/s Affected: Casablanca Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers have localised the fault and have started repairs

  • Network Incident Description: Fibre break Network Incident Grade: Low Region Affected: Gauteng Area/s Affected: Casablanca Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers have localised the fault and have started repairs

    • Metrofibre Metrofibre | Link Down Hill of Good Hope 1,Carlswald Ticket #61598

    Dear Valued Customer,

    We are aware of an outage in Hill of Good Hope 1 that may affect your services.

    Our Engineers are working to restore services as soon as possible. We will keep you updated.

    Kind regards METROFIBRE

    Metrofibre Metrofibre | Outage Kyalami Ridge AH. Ticket 61574

    Dear Valued Customer,

    We are aware of an outage in Kyalami Ridge AH that may affect your services. Our Engineers are working to restore services as soon as possible. We will keep you updated.

    Kind regards METROFIBRE

    Vumatel Vumatel | Network Incident #3825 | Fibre break | Leopards Rest

    Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Leopards Rest Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Network Incident Reference: 3825 Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Leopards Rest Network Type Affected: GPON Current Resident Impact: Connectivity has been restored Current Network Incident Status: Vendor Engineers have restored services

    • Vuma Network Incident #3820 | Vx Admin Unavailable

    Network Incident Reference: #3820 Network Incident Description: Vx Admin is unavailable Network Incident Grade: Critical System Affected: Vx Admin Current ISP Impact: ISP's cannot access Vx Admin to view service statuses or to do IP address management Order processing and service provisioning is affected Current Network Incident Status: Engineers are investigating

  • Network Incident Reference: #3820 Network Incident Description: Vx Admin is unavailable Network Incident Grade: Critical System Affected: Vx Admin Current ISP Impact: ISP's can access Vx Admin Current Network Incident Status: Engineers resolved the incident

    • 22nd November 2020

    Vuma Network Incident #3819 | Fibre break | Dekko Heights

    Network Incident Reference: 3819 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Midrand Dekko Heights Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Reference: 3819 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Midrand Dekko Heights Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

  • Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Midrand Dekko Heights Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will start with repairs tomorrow due to partner availability

  • Network Incident Reference: 3819 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Johannesburg Area/s Affected: Midrand Dekko Heights Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

    • Vuma Network Incident #3818 | Fibre break | Thorn Tree Place

    Network Incident Reference: 3818 Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Thorn Tree Place Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Reference: 3818 Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Thorn Tree Place Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services

    • Vuma Network Incident #3816 | Fibre break | Kelvin Manor

    Network Incident Reference: 3816 Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Kelvin Manor Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are en-route to investigate

  • Network Incident Reference: 3816 Network Incident Description: Fibre break Network Incident Grade: Minor Area/s Affected: Kelvin Manor Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

    • 20th November 2020

    Vumatel Vumatel | Network Incident #3807 | Fiber Break | Gold Crest Lane

    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Westgate Gold Crest Lane Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • Network Incident Reference: #3807 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Westgate Gold Crest Lane Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • We are experiencing the following network incident

    Network Incident Reference: 3807 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Wetgate, Gold Crest Lane Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are on-site localising the fault

    • Vumatel - Network Incident #3805 | Fiber Break | Tuscany Manor

    We are experiencing the following network incident

    Network Incident Reference: 3805 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Westgate Krugersdorp Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are en-route to investigate

  • This Network Incident has been resolved.

    Network Incident Reference: 3805
    Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng
    Area/s Affected: Westgate Krugersdorp Network Type Affected: GPON Current Resident Impact: Connectivity has restored Current Network Incident Status: Vendor Engineers have restored services

  • We are experiencing the following network incident

    Network Incident Reference: 3805 Network Incident Description: Fibre break Network Incident Grade: Minor Region Affected: Gauteng Area/s Affected: Westgate Tuscany Manor Network Type Affected: GPON Current Resident Impact: Residents have no connectivity Current Network Incident Status: Vendor Engineers are on-site localising the fault